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Paycom Reviews 644

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the highly knowledgeable and courteous staff, who often resolve issues within minutes. People find the technology cutting-edge, user-friendly, and efficient, especially the self-service options and the comprehensive, single proprietary platform that streamlines HR and payroll processes. The customer support is frequently highlighted as outstanding, with many appreciating the dedicated specialists and their proactive communication. However, some customers also noted that the system can be complex and over-engineered for standard payroll functions, leading to increased administrative effort and confusion. A few people mentioned issues with receiving automatic quarterly state payroll reports and challenges with the implementation process, particularly for California-specific needs.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the exceptional customer support and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the responsiveness,... See more

User experience

Users describe positive interactions with user experience. Many reviewers find the platform intuitive, easy... See more

Customer service

Clients share positive opinions on customer service, with many praising the responsiveness, knowledge, and... See more

Technology

Reviewers mention positive feedback about technology, highlighting its cutting-edge nature and continuous... See more

Based on these reviews

Rated 5 out of 5 stars

Paycom's system works and it works well. It does take a little time to set it up, but once it is set up, it works flawlessly. Paycom is one of the few HCM companies out there that actually provi... See more

Company replied

Rated 5 out of 5 stars

Paycom is a robust platform that continuously works to improve the system and processes in place to serve their clients. The employee-side is user friendly on both the web version as well as the app.... See more

Company replied

Rated 5 out of 5 stars

The support team is hands-down one of the best we’ve ever dealt with. They are not only prompt in responding but also incredibly knowledgeable and courteous. Every time we've had a question or needed... See more

Company replied

Rated 5 out of 5 stars

Foremost, the service level provided from every role is exceptional. Questions are answered quickly. In the event that an answer is not immediate, the team keeps us informed of progress to get to re... See more

Company replied


Company details

  1. Payroll Service
  2. Applicant Tracking System
  3. Corporate Campus
  4. Corporate Office

Written by the company

Paycom Software, Inc. (NYSE: PAYC) is the most automated HCM platform and the only HR and payroll software built on a unique, truly single database that automates workforce management from hire to retire. Powered by its industry first, command driven AI engine, IWant™, Paycom eliminates inefficiencies caused by disconnected systems and manual processes by delivering instant access to accurate data without requiring software navigation. Frequently recognized by third party reviewers as one of the best payroll and HR software solutions, Paycom is used by organizations of all sizes across the U.S. and internationally to simplify work for employers and their employees.

Written by the company

For over 25 years, Paycom Software Inc.
(NYSE: PAYC) has simplified business and employees’ lives through easy-to-use HR and payroll technology to empower transparency through direct access to their data.
From onboarding and benefits enrollment to talent management and more, Paycom’s employee-first technology leverages full-solution automation to streamline processes, drive efficiencies and give employees power over their own HR information, all in a single app.
Paycom’s single database combines all HR and payroll data in one place, providing a seamless and accurate experience without the errors and inefficiencies associated with integrating multiple systems. Recognized globally for its technology and workplace culture, Paycom serves businesses of all sizes in the U.S. and internationally.

Contact info

  • 7501 W. Memorial Road , 73142, Oklahoma City, United States

  • paycom.com

4.3

Excellent

TrustScore 4.5 out of 5

644 reviews

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Rated 5 out of 5 stars

Top Software

Paycom is seriously one of the best HRIS systems out there. After many years in HR I've tried several systems, and I am a huge fan of Paycom. I love their dedicated service contact, who has become an extension of my payroll team; and I also really appreciate that because you can't customize the system, if you adapt your processes appropriately, it always works.

October 31, 2024
Unprompted review
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Reply from Paycom

We're thrilled to hear you are a huge fan of Paycom! We hold our dedicated specialists to a high standard, so we're happy to hear our team has been an asset to your organization. We are excited to continue serving you!

Rated 4 out of 5 stars

Highly Recommend Paycom!

Paycom has been a great payroll and HRIS partner for us since 2017. They provide responsive customer service and take the time to build a relationship with us in-person. I appreciate that they are always updating features and striving to provide the best possible solution.

October 29, 2024
Unprompted review
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Reply from Paycom

Hi Raquel, thank you for taking the time to leave a review. We are proud to have partnered with you all these years, and that our product has provided the best possible solution for your organization!

Rated 5 out of 5 stars

Paycom is great! 10/10 Recommend

Paycom is great! The app is easily navigated and I never have an issue getting to what I need.

October 3, 2024
Unprompted review
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Reply from Paycom

Thank you for the 5-star review, Kassandra! We appreciate your partnership and advocacy!

Rated 5 out of 5 stars

We Love Paycom

We've used Paycom in our business for 7 years. The product is easy to use and does everything we have needed for accurate and efficient payroll processing, onboarding, tax reporting, HRIS. Paycom's customer service is excellent, with a dedicated Rep who always knows or finds the answer for us.

October 23, 2024
Unprompted review
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Reply from Paycom

We're thrilled to hear that you and your organization find Paycom easy to use and that you're enjoying our product! It's especially great to hear that you're receiving great customer service here at Paycom! Thank you for your partnership and the 5-star review, Anne!

Rated 5 out of 5 stars

My dedicated Paycom rep

My dedicated Paycom rep. is very helpful with all tasks and questions that I ask.
I get quick replies and escalations on any issues we encounter. It has been a pleasure to work with our entire Paycom team established with CRIT!

October 18, 2024
Unprompted review
Paycom logo

Reply from Paycom

Roberta, we're happy to hear that you’re receiving great customer service here at Paycom. Thank you for the 5-star review and advocacy!

Rated 5 out of 5 stars

Easy to Use

Paycom is so user friendly both online and on the app. It's easy to use as an employee and also when I am processing payroll. Their customer service has always been great too! Our reps are both friendly and helpful.

September 5, 2024
Unprompted review
Paycom logo

Reply from Paycom

It's rewarding to know that Paycom has been a supportive addition to your organization, Stephanie! We're glad to hear your reps have been friendly and helpful! Thank you for the 5-star review!

Rated 5 out of 5 stars

Paycom makes adding new Company Codes a…

Paycom makes adding new Company Codes a breeze! I have a dedicated specialist that handles the set up, no need to recreate the wheel each time.

October 18, 2024
Unprompted review
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Reply from Paycom

It's rewarding to know that Paycom has been a supportive addition to your organization, Melisa! Thank you for the 5-star review and advocacy!

Rated 5 out of 5 stars

They are a great company

They are a great company! I am happy with the services we have with them and they really are a leader in their industry for innovation.

October 18, 2024
Unprompted review
Paycom logo

Reply from Paycom

At Paycom, we value innovation and growth, so it's great to hear you've experienced a reflection of our efforts! We're also happy to hear how you are enjoying our services! Thank you for your partnership and for entrusting us with your payroll needs, Janet!

Rated 5 out of 5 stars

Best HR/Payroll Platform on the Market

I have used several HR/Payroll platforms and Paycom is by far the most user-friendly and best performing of any I have used. We had a very bad experience with their main competitor, and Paycom helped us transition to their system, with the most amazing implementation team. We have been with them for 3 years now, and have added additional modules since our initial implementation, all of which are wonderful. Paycom's BETI for payroll makes HR a breeze for both employer and employee!

October 17, 2024
Unprompted review
Paycom logo

Reply from Paycom

We're thrilled to hear you enjoy Paycom's efficient, easy-to-use software. It's especially great to hear that we perform best! Thank you for your review and letting us serve your organization, Danielle!

Rated 5 out of 5 stars

The best cloud-based HRIS functionality

Paycom is a software-forward payroll/HRIS provider. That's what we love about them. The platform features are integrated, and there's no break between modules or features like ADP and Paychex. Their app is also able to connect to all of the system, and manager features include most areas of the system, so managers can be effective in a remote setting away from their computers.

the way they roll out new products/features is better than most I've seen and their video training is excellent.

Cost-wise, they're a little bit more, but for the reliability of single sign-on full access and robust, totally customizable reporting, I'll take it. That's why we're still on it 10 years after partnering with them.

January 19, 2024
Unprompted review
Paycom logo

Reply from Paycom

Dinorah, we're thrilled to hear you enjoy Paycom's efficient and integrated software! It's especially rewarding to know you've been partnering with us for 10 years! Thank you for your 5-star review and advocacy!

Rated 5 out of 5 stars

Benefits of Paycom Background Checks

We moved payroll to Paycom in 2017. Since that time we've gradually added applicant tracking, position management, benefits enrollment, and performance management. This past June we started using Paycom for our criminal background checks. We are now completely paperless for everything including onboarding, benefit enrollment, performance reviews and background checks. No longer do we have to upload background check results to Paycom as they are stored automatically. It's been a huge time saver and works seamlessly within applicant tracking and onboarding.

June 25, 2024
Unprompted review
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Reply from Paycom

We are happy to hear about your Paycom experience! It's great to know our products have streamlined processes for you and your organization! It's especially great to hear you have been with Paycom since 2017 and are completely paperless! Thank you for the 5-star review, Sandy!

Rated 5 out of 5 stars

Easy to navigate throughout the system

Easy to navigate throughout the system. If I need assistance locating items I can always go online for a tutorial and/or call my dedicated specialist Joshua Roberts who is alway willing and eager to assist. Thank you Paycom!

October 16, 2024
Unprompted review
Paycom logo

Reply from Paycom

Lawanda, thank you for sharing your positive experience with us! Our team is dedicated to providing exceptional service and we are happy to hear that Joshua is willing and eager to help. Thank you for the 5-star review!

Rated 5 out of 5 stars

Great experience!

I had a problem with payroll that I have not ran into before. All it took was one phone call to Paycom, explanation of what needed to be done to fix it, and three minutes later it was resolved.

October 15, 2024
Unprompted review
Paycom logo

Reply from Paycom

Angela, we're thrilled to hear about your experience! it's always great to hear Paycom has provided top-tier service and resolved your issue within minutes! Thank you for your advocacy and for allowing us to serve your organization!

Rated 4 out of 5 stars

Report Center - Clunky

I find the report creator clunky and difficult to navigate. Even your Paycom reps appear to have difficulty accessing the correct fields to generate reports.

October 8, 2024
Unprompted review
Paycom logo

Reply from Paycom

Julie, we’ve connected with the team that serves your organization and understand your issues have been resolved. If you have anything further questions or concerns, please email us at feedback@paycomonline.com.

Rated 5 out of 5 stars

Highly Reccomend!

Our small business has been using Paycom for over 2 years now and we are very pleased with everything they have to offer. I have found their platform to be very user-friendly. If you aren't sure how to do something they have help pages to access or you can call their customer service. Their customer service has been outstanding! I find myself calling quite often to get technical help. They are always very helpful and will teach me how to do it myself for future situations.

October 15, 2024
Unprompted review
Paycom logo

Reply from Paycom

It's rewarding to know that Paycom has been a supportive addition to your organization, Cindi. We're also glad to hear the support team has been helpful! Thank you for allowing us to serve your organization!

Rated 5 out of 5 stars

Great payroll processor!

Processing our payroll is very easy and our dedicated specialist is very helpful and friendly. Been using Paycom for four years and we're very satisfied with their system.

October 10, 2024
Unprompted review
Paycom logo

Reply from Paycom

Charlie, we're happy to hear you've been with Paycom for 4 years! It's especially great to hear you are receiving helpful and friendly support from your dedicated specialist! Thank you for the 5-star review!

Rated 5 out of 5 stars

Great system

Great system! Easy to use with helpful materials.

October 15, 2024
Unprompted review
Paycom logo

Reply from Paycom

Our mission is to simplify the employee experience, so we're happy to hear about your experience. Thank you for partnering with Paycom!

Rated 5 out of 5 stars

Paycom Online

I use Paycom online on a daily basis. It is very user friendly and I can develop reports, etc. as needed.

October 15, 2024
Unprompted review
Paycom logo

Reply from Paycom

Michelle, it's great to hear you're enjoying Paycom and its user-friendly features. Thank you for the 5-star review!

Rated 5 out of 5 stars

Switch over to Paycom

Our companies switch over to Paycom has been seamless, and informed. The staff have we have worked with have been great.

October 15, 2024
Unprompted review
Paycom logo

Reply from Paycom

We're glad our team has provided top-tier customer support. We work hard to create a seamless user experience and are happy to hear that has been your experience. We are thankful for your partnership, Allyson!

Rated 5 out of 5 stars

Smooth implementation!

Smooth implementation with plenty of training. Always someone there to reach out to for assistance!

July 12, 2024
Unprompted review
Paycom logo

Reply from Paycom

We're proud of our team for providing you with a smooth and helpful implementation. Thank you for the 5-star review, Misty!

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