Paycom Reviews 

They have terminated my account for one week just because the address was wrong by one number only so I fixed it and than they reopened my account and said everything was fine and the same day they terminated my account and I lost many customers. What a trash company

Great Experience - first time using the software and no issues!

We have enjoyed using Paycom for our payroll needs.

Great customer service on top of a product that is constantly upgrading and changing to make HR life much easier. Easy to navigate and personalize.

The new changes in the app have made it next to impossable for me to use. I would have rated it 5 out of 5 before the changes. App is way too busy and very confusing for me.

Paycom processes payroll well and it is easy to navigate for employees. Also, garnishments are processed with great attention to detail, and the Paycom team is very communicative.

Lost a great job opportunity because paycom did not finish my background check and the delay was verifying my high school. How are you going to be able to verify my college but not my high school when you need to send in a high school transcript to attend college? Started calling all of my references and old jobs immediately. They finished almost all of it in a week but never came back to my file to check off one last thing and I lost my job opportunity because of it.

From the financial side of things, Paycom is pretty easy to work with. There are reports for almost anything you could imagine (and probably some that you haven't even thought of!). And the ability to export a report in a format that can be transferred to our financial software is definitely a plus!

Paycom has its quirks and there are a lot of things that could be improved. I hate the new update. It’s a good idea, but needs more customization. There’s lots of redundancy in the program and that makes it more complicated than it should be. Support is strong though and if I need help, I usually get it right away.

Our current specialist is great and is proficient with Paycom. I only gave 4 stars because we have been with Paycom for several years, and some of the setup seems outdated and clumsy to use now. I wish there is additional support for customers to update their setup to take adventage of the new platform and additional add-on services.

Paycom has made it easier to navigate and help with the basics to continually make payroll easy. I have learned so much about payroll and taxes from their webinars. I have become a better payroll manager because of them.

I'm frustrated with the closed Paycom system and inability to integrate with basic technology like microsoft calendar or other video interviewing software.

The customer service is not consistent. Today I was hung up on during a screen share.

Paycom has proven to be an invaluable resource. The customer service is exceptional, the system is highly effective, and regular updates consistently meet our needs. Our representative, David C., is outstanding as well. Having utilized Paycom across multiple employers, I can confidently say that I am thoroughly impressed with their services.

The Paycom implementation staff is very helpful and responsive. The support staff once you’re set up is also very helpful and quick to respond!

The EES is pretty user friendly & there have been no complaints from staff using the mobile app.

The training videos Paycom puts out are easy to understand and follow along. You are able to ask questions during the training as well. The best part is you receive an email of the training to be able to watch over as many times as you want or need so you can fully understand the training or to be able to ask your specialist questions if you are unsure of anything in the training.

I've attended several of Paycom’s webinars covering new updates, features, and enhancements to their platform, and they have consistently been valuable. The presentations are professional, easy to follow, and packed with practical information.

Paycom offers a wide range of capabilities, so it’s easy to overlook features that could improve efficiency. These webinars do an excellent job of highlighting useful tools and demonstrating how to use them effectively in real-world situations. The training has helped me discover features that save time, streamline processes, and allow me to better support our employees.

When I need additional assistance, I can easily access Paycom’s online resources or reach out to my dedicated representative for support.

Paycom is a terrible app. It's extremely slow, not intuitive, and just hard to use. The most recent update, the new paycom just made it worse.. it's terrible, but I'm forced to use it :(

I was trying to change a password and after the many steps I finally changed it. When I logged out I went to see if it worked and for some reason the password was "wrong" which I later found out was a complete lie because when I tried to change it AGAIN I tried putting the old password and it said I couldn't use old passwords but before it was saying it was wrong. So I go to actually put a new one and guess what that one was WRONG AGAIN.

Very happy with Paycom as the software is very user friendly, Matt is a great representative of the organization and provides very useful information and is informative regarding new / upgraded products.