Pay Day  Reviews 

Paid £30 cash deposit & £20 card deposit on the day they came out to measure up. Made arrangements for fitting date and they failed to turn up rang head office and was told they had no idea why fitter hadn't arrived or contacted me This happened again on the 2nd 3rd and 4th fitting date arranged in the meantime i had paid 7 weekly payments of £10. On 4th date they had failed to show I rang Head office and said I wanted to cancel my order as they had failed to meet their contractual agreement and wanted a full refund. I was told I could only get a partial refund despite it being their fault. Received £52.50 back eventually after sending numerous complaint emails instead of the £120 I have already paid. Had to contact bank and open a dispute with them would neve4 use this company again.

my mother bought carpet months ago from this company. And we’ve heard every excuse under the sun as to why the carpet hasn’t been delivered or fitted. We’ve had a fitter show up and say he didn’t realise it was stairs and leave, asking to be paid without doing the job. We’ve had him say his vans broken down, call in sick, and had the date changed several times. Carpet was suppose to be delivered this week without it being fitted, but still not been delivered. Would be in a good mind to take them to court for fraud. Beyond a joke.

Absolute joke of a company
Sales rep quoted us for lvt flooring showing us samples that were not even the actual flooring we would get fitted but something he “picked up from b and q”
Assuring us our floor would be the same quality
Price increased for beading which was never supplied ???!
Fast forward to the fitting day which was the only thing that went well apart from the fitter trying to flog his services privately.
From this point onwards I have received absolutely awful customer service.
Paid for the lvt flooring sold as pet proof and water proof tested!!!
Within two weeks my whole flooring looks scratched!!!!!
Contacted the company who accused me of dragging furniture over the area repeatedly even though as shown to them several times there is no furniture on this area.
Company advised that the floor is only suitable for an animal to walk gently over ??
I have been Misold this flooring for my needs in a high traffic area.
The company refuses to deal with my complaint being rude and abusive whilst I am still paying for the faulty floor !
Avoid at all costs if I could this would have been a minus 10 rating !

Hi there , I found this company on a Facebook advert I received a handful of messages saying they could fit me in and bring round samples etc .
Scheduled an appointment and a lady called terrie attended .
I paid her the £50 deposit , picked my carpet and flooring .
And set up the direct debit .
I was given a fitting date of July 4th .
July 3rd came with no contact so I contacted payday flooring the lady on the telephone was nice and told me the fitter would contact me that evening .
However he didn’t .
As the office was now closed I reached out to the rep terrie who ignored me .
I then used the online chat via WhatsApp .
I was getting reply’s from terrie .
Quite blunt and told me to call the office .
July 4th - rang the office , was given the fitters direct number .
Waited most of the day for a reply and finally got one at 2pm to say he wasn’t attending .
I was stressed at this point as I have 4 children two of which have disabilities and go to provision schools so I had to arrange transport so I could be here for the fitting .
Anyway .
I then stumbled upon these reviews .
Lots of people in my position had the same thing happen to them .
I was given a new fitting date of July 8th and was told I would be first thing in the morning .
That came and went so message the fitter he said he was running late .
Anyway he eventually turned up at 7pm .
My flooring is now fitted and I am extremely happy .
The fitter was lovely I paid him extra as I was extremely satisfied with the work he carried out.
I’ve seen some reviews on here of people complaining about the quality of the carpets .
We would all love luxury carpet in our homes but if you are in a situation to use a company like pay day flooring you get what you pay for .
I am extremely happy with my carpet .
They are full and fluffy .
My Lino has been cut correctly .
I do have one issue and that’s that the floor bar they used has not be laid correctly .
However rather than go through the hassle I’m going to replace this .
I paid £730 for my very large living room and dining room .
Yes I would use pay day flooring again .
I think the only issue this company has is a communication issue .
The lady on the telephone is nice polite and try’s to help .
The reps well I suppose it’s just quick cash for them they don’t care once they’ve left
Your home .
And the carpet fitters are decent .
The fitters made a 3 hour round trip .
From Milton Keynes to Swindon to Heathrow to do my carpet yesterday and for that I’m extremely grateful.
If they had not have come I would have cancelled with these guys and gone somewhere else .
I will use this company again .
But I won’t empty my rooms until the fitter is outside lol .
Thank you

Sales rep didn’t show up at all then assumes the type of flooring that I want which is actually laughable fitter comes 2 days late with cheap plastic flooring rather than laminate also in the wrong colour.. moved all my house around and ripped up my previous flooring and some how the customer is in the wrong ? It’s actually laughable to be fair disgusting customer service for very much over priced flooring not to mention all the hidden added fees this company is a joke. Over £1000 for 2 rooms and I’m the one in the wrong!!! Disgusting!!

I’m so angry that I even have to leave a star, I’ve been on my 5th appointment today and have decided I’ve had enough, I’ve cancelled today and to my surprise they have taken my deposit and 25% of what I’ve paid, they are scammers they are rude and don’t care how they treat people I will be taking this further by complaining to trading standards now as a company this crap should not be operating seriously do not go near them.

Absolute fraud of a company. If I could rate them 0 I would, put through so much stress having to move furniture around, no one turning up for fitting 3 times. Company couldn’t care less rude staff on phone who actually cut the line off, lies told constantly: “can’t find fitter, fitter is ill”. Whole load of crap. If you’re looking for carpet fitting I warn you go somewhere else!

Would leave zero stars if I could...
Absolutely awful company to deal with. They promise that flooring will be fitted by a professional carpet fitter. They send self employed carpet fitters who pay their mates cash in hand to carry out fitting to a very poor standard. Pay Day Flooring then take no responsibility at all for the installation and service thereafter claiming that any faults and legal proceeding will be with the fitter and not them. Avoid at all costs. The fitter (that didn't even lay the carpet) will be coming out a 3rd time as he is clearly incapable of seeing very obvious defects with the whole job. He shouldn't need a disabled customer to point things out that leaves customer feeling bullied, distressed and humiliated being left with panic attacks. AVOID at all costs

AVOID!!!!! Waited for flooring for 13 weeks no show then had to wait another 6 weeks came and couldn’t do what I waited another week I had to keep waiting as they would not refund my money they said they would only give me a certain amount back avoid the company ! The people on the phone have attitude and will not let u speak to a manager.

I’ve given you 1 star as I feel let down Tracy rep amazing lady but guy lad my carpet broke my plug socket off wall came 645 pm to lay carpet he look so tried. Carpet got layed down which I like but with lumps in 4 areas called 3 times been let down 3 times now I’m disappointed with service hand marks on walls just decorating my frontroom I’ve got pictures send pictures on facebook message service not even a reply not even a phone call I wish now I got somewhere else now disgusting service. Called up 5 times now been told dates coming still no ones shows up.

Never know any company like it in my life! All started on the 26th of march book an appointment for a lady called kirsty to come and measure pick carpet ect appointment booked for 2nd april waited in all day! No one turned up message got a reply booking me another appointment 10% given due to inconvenience of waiting in all day thought great good customer service. Kirsty turned up took my deposit told me to wait for her to confirm to ring pay day flooring and pay another but of money and book carpet fitting date in. This is where it comes really funny. At this point £50 had been paid taken on off the price along with the 10% great all booked in for 24th april. 23rd comes lady rang me from office “sorry we have to move your appointment to monday 29th april as the fitter van had broken down” ok not to annoyed these things happen and only had moved smaller things out the lounge into bedrooms ( small 2 bedroom flat 3 kids). Monday come no communication from fitter rang office confirmed im booked in gave me fitters number . Texts yes will give you a call half hour when on way 4.45pm comes tried ringing fitter no answer so rang office. “No they dont have your carpet with them as they sent it back to us last week when there van broke down” ok so didnt they know that this morning or last night before i moved all my furniture out my lounge all over my flat!!!! Here £40 off your bill for taking a day off work lol. Booked in 9th may by some other fitter all confirmed by fitter phone made to me in morning time frame blah blah perfect. Hour later no sorry im not travelling from kent to you to do just your job aint worth the £117.25 as other lady has no cancelled me rude is an understatement another morning wasted another day of 3 kids on a hard concrete floor and furniture everywhere. “Ill come do it tomorrow” friday 10th may comes no communication had to call office once again to get in contact with the rude bloke. “ yeah yeah your booked in “ bloke rings me “ hes wheel has fallen off van gone to garage will come tomorrow saturday 11th” i was not around this day as my children have football and dance so partner took another day off work and moved furniture around. Well he was rude, on hes own my partner had to help him carry the carpet out the van and into the flat ( ground floor own front door ) carpet was stained and dirty. All messages emails pictures are kept gutted we cant upload on here. Oh ment to be one join in the carpet as we a have a small under-stairs 4 joins later and may i add not stuck together. All photos taken and emailed to company tuesday 21st may ment to come out and see what a horrific job he had done. GUESS what no one shows up email ring the office “sorry booked you in again for 5th june”. If i knew it would look like this i would have done it myself he aint no carpet fitter nor as they a professional business. And to add to it today i pulled my sofas out to hover and the carpet come with it no glue or F me no grippers. Its quite laughable lets see if they turn up to correct the horrible job on the 5th of june. All men while they are taking my money very happily aint they!!!

This service is extremely helpful! And benefits my whole family. I could not have afforded to carpet my entire flat without a payment plan.
I would highly recommend!
I have completed my whole flat every room, done my mums bedroom and now booking in for her front room flooring.

Blinds fell apart and the company aren't working with me to replace or repair them. I have been waiting 6 months because the string came undone. I'm disappointed with what I was told before I paid for something that cost me the money.

I don't recommend this place as it's just waste of time.

What a horrible company I had the LVT flooring down in my kitchen it's broken in both walk way areas someone was meant to come out waiting in all day twice no one turns up customer service isn't very good I asked to put a complaint in they haven't even got anyone u can complain to don't use this company rude staff and rubbish flooring that breaks now I'm having to pull a floor up as we cut our feet on it

Yet another appointment missed by these useless cowboys not even a call to let us no, this is the 3rd appointment with no phone call they have took my money and did not fulfil there obligation DO NOT USE THESE COWBOYS ALL THEY WILL DO IS BLAME THE CUSTOMER OR THE SALES REP!!!!!!! I will be cancelling the direct debit until you sort out the mess you started

Have used pay day flooring before and no complaints so decided to use again to have kitchen and bathroom floor done absolutely shocking workmanship complained to pay day and said it was not there responsibility as they contracted out the fitters they broke a clock and hid the fact not about the value it was sentimental ( was threatened verbally by the fitter on contacting him ) we were offered no compensation for this and kept being passed around would never use again need a whole new floor as was not put down properly bumps not cut in or sealed

ABSOLUTELY HORRENDOUS!! AVOID!! REPORTED TO TRADING STANDARDS!! Did not turn up on 4 occasions! After taking all the days off work. Told me many excuses at 5pm after waiting in all day. Apparently did not collect the vinyl then couldn’t fit me in then no communication at all. Then after all that they completely fitted wrong vinyl that I did not order. And damaged my plinths in the kitchen!! Agreed to fix and replace by staff on the phone Then refused to replace and ignored all emails and said they can no longer replace the vinyl. An absolute mess of a company complete stress and incompetence staff who don’t have a clue how to run a business. Horrific experience I will never ever forget!!!

Absolutely diabolical company. Fitted a felt backed 2mm crap quality carpet when I was quoted a 5/6mm thick hessian hard wearing carpet. Also chipped paint work on skirting and has Stanley blade marks in the skirting. The carpet had been cut to short in places and door way runners to long in one room leaving it bending and too short in another. When I phoned and complained she said if I don’t pay the remaining balance they will send debt collectors so I asked for them to come and take the carpet back and they refund my £152 I had already paid, I was then told sorry no refunds !! Shocking is a understatement

Had a lovely lady Kristy round this week to quote for my daughters first home. ! was a little dubious after reading these reviews but put my mind to ease and handy I have her personal number and that she don’t live far . went out her way to help to send some pictures over first with a rough quote so I knew how much it’ll cost! Even offered to pop round to help rip flooring up with her as round the corner! Could not of got a better service.

This company is an utter embarrassment , so unprofessional it’s disgusting. I have blocked them from taking payments from my bank and they still continue to attempt to take them on all different dates that are not the original payment day, and for all different amounts £10/£50 complete scammers, want you to pay for services and products that you have not received and then send you over to the debt collectors when you don’t make payment for items that are either incorrect, that you didn’t ask for, or items that are still missing from your order it’s actually so laughable. They reported my previous review to trust pilot for illegal or harmful language or something like that but better luck next time because trust pilot reviewed my review and said there was nothing wrong with it. You played with the wrong one because I will not take this lying down I know my stuff matey and you will not be getting a single penny out of me xxx this company needs to be shut down immediately! I highly advise everyone to stay clear and read all their other terrible reviews.