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Rated 1 out of 5 stars

Absolute frauds . Send me blinds that did not even fit and would not remeasure or give me the money back . Delivered my sofa and asked for extra delivery money and when I refused as my partner bro... See more

Rated 1 out of 5 stars

Consider this your warning. This is up there with the most unpleasant experiences I’ve had as a customer. A lack of communication as to when the appointment will be completed Unprofessional... See more

Rated 1 out of 5 stars

Discusting people took three payments out of my account in a matter of weeks without my knowledge and wouldn't refund me my money they STOLE! This will be taken thurter as they pray on vulnerable peop... See more

Rated 5 out of 5 stars

Fitters were friendly, professional, took care when taking the carpet up to the 2nd floor in my house, fitted carpet perfectly and (a first in our experiences tidied up) all leftovers were took down s... See more

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Company details

  1. Decoration and Interior Design Store

Written by the company

Pay weekly carpets from £10 per week


Contact info

You should know

2.0

Poor

TrustScore 2 out of 5

588 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(588)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Mix up with fitting date sorted with…

Mix up with fitting date sorted with them with no fuss over my mistake. Fitters were polite, on time, tidied up after themselves and completed the job with no fuss

April 12, 2023
Unprompted review
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Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

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Rated 5 out of 5 stars

Absolutely outstanding service!

Absolutely could not of been more happier with the service overall!! The fitters where absolutely lovely done a pukka job! Really made me feel at ease with their installation!
1000% recommend to all my friends and family! Thank you so much!

April 12, 2023
Unprompted review
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Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service.
Constantly waiting on materials.
Being told different things by 3 different people.
Will not be using this company again!!

April 11, 2023
Rated 5 out of 5 stars

Excellent work …

Carlos was very nice and done a quick and neat job

April 11, 2023
Unprompted review
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Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

Rated 5 out of 5 stars

Excellent service

Polite, professional & friendly

April 11, 2023
Unprompted review
Pay Day  logo

Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

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Rated 5 out of 5 stars

Darren and Tom great couple of guys…

Darren and Tom great couple of guys friendly and excellent service. Great job done. Thank you gentlemen

April 6, 2023
Unprompted review
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Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

Rated 5 out of 5 stars

Fantastic work, Highly recommend

It's has been a great experience from the first time I called, very friendly customer service. They answered all my questions and amended my order to my satisfaction.Paddy came and took the measurements and Tyler did a fantastic job by fitting the carpet. I must say, thankyou to the comfortable carpet.

April 4, 2023
Unprompted review
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Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

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Rated 5 out of 5 stars

Great quality and service

Great experience from start to finish.
Chose my carpet and when the day came for fitting, my fitter Tyler was polite, efficient and professional.
The carpet looks fantastic and I’m very pleased. Will definitely use PDF again.

March 22, 2023
Unprompted review
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Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

Rated 5 out of 5 stars

very polite and professional..

very polite and professional... could, nt be happier with this company... excellent work every time x

March 22, 2023
Unprompted review
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Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

Rated 5 out of 5 stars

Bedroom carpet

Nice polite lads done job well with no hassle & quick job done

April 4, 2023
Unprompted review
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Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

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Rated 1 out of 5 stars

WORST CUSTOMER SERVICE, THEY ONLY CARE ABOUT MONEY

I was happy with their first service they provided lovely floor fitter came and did a great job however my second floor fitting was a disaster,
when the fitter arrived at my house he requested to be paid upfront which i found odd but i still paid for it and i asked him to cut the door frames jst like the previous fitter did to compliment the other area, he agreed and said ok he would do that hours went by and when they were almost done i checked how far they came along only for me to see that the door frames were not cut!! i brought this to his attention and iAT FIRST THE FITTER WAS ACTING LIKE HE DID NOT UNDERSTAND WHAT I WAS SAYING! TAKING LIBERTIES HONESTLY! Instead, he said well ok we're just gonna leave the rest then if that's the case I said no finish the job I will call the office and let them know what just happened. when I came back upstairs to call the office shortly after I was done on my call the fitters left without no communication nothing, took my money didn't complete the job, blocked my number so i couldnt call,
i made a complaint and they didn't even bother to investigate it, instead, the woman told me the fitter did the job properly, i sent an email with images of the job clearly not done properly they paid me no mind!!! no response no resolution my flooring is still looking unfinished!!!! i have to pay AGAIN TO HAVE IT DONE PROPERLY
I would never go to a shop and buy something i don't like so I felt robbed!! they left without saying a worK knowing fully well what they did was wrong!!!!! THEY NEVER SENT SOMEONE ELSE TO CORRECT THE JOB EVEN THOUGH I PAID FOR MY SERVICE!!!! HAD I KNOWN THIS IS THE TYPE OF SERVICE I WOULD RECEIVE I WOULD NOT HAVE GONE AHEAD WITH IT! HAD I KNOWN THE FITTER WAS JUST GOING TO SIMPLY TAKE MONEY AND NOT DO THE JOB PROPERLY I WOULD NOT HAVE GONE AHEAD WITH IT! THIS COMPANY IS NOT ETHICAL AT ALL, NO CONSIDERATION FOR PEOPLE AT ALL!! IN THIS COST OF LIVING WE'RE ON RIGHT NOW EXTORTING PEOPLE FOR MONEY IS A LOW BLOW!!! EVEN AFTER SHOWING PROOF OF THE JOB NOT DONE PROPERLY THEY IGNORED ME AND DIDNT REVOLVE THE ISSUE

March 16, 2023
Unprompted review
Rated 5 out of 5 stars

Fitters were polite

Fitters were polite, fast and cleared up after finishing the job. Excellent service all round

April 3, 2023
Unprompted review
Pay Day  logo

Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

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Rated 5 out of 5 stars

Pay weekly for your carpets 👍

What a fantastic opportunity to get new carpets at a weekly rate.Also the carpet fitter was ever so nice and did a great job 👍

April 3, 2023
Unprompted review
Pay Day  logo

Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

Rated 1 out of 5 stars

Scamming company!!! Send random unvetted people into your home to rob you

Scamming company!!!
Sent a guy out to my home he measured up took a £50 deposit and said my carpets had been booked in for a date in January! I have no carpets and no refund. The office have said I have to retrieve my money from the guy THEY sent to my home myself!!
Disgraceful service they do not vet who they send into your home neither do they care when they rob you!

January 17, 2023

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