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Rated 1 out of 5 stars

Absolute frauds . Send me blinds that did not even fit and would not remeasure or give me the money back . Delivered my sofa and asked for extra delivery money and when I refused as my partner bro... See more

Rated 1 out of 5 stars

Consider this your warning. This is up there with the most unpleasant experiences I’ve had as a customer. A lack of communication as to when the appointment will be completed Unprofessional... See more

Rated 1 out of 5 stars

Discusting people took three payments out of my account in a matter of weeks without my knowledge and wouldn't refund me my money they STOLE! This will be taken thurter as they pray on vulnerable peop... See more

Rated 5 out of 5 stars

Fitters were friendly, professional, took care when taking the carpet up to the 2nd floor in my house, fitted carpet perfectly and (a first in our experiences tidied up) all leftovers were took down s... See more

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Company details

  1. Decoration and Interior Design Store

Written by the company

Pay weekly carpets from £10 per week


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2.0

Poor

TrustScore 2 out of 5

588 reviews

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No recent history of asking for reviews

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2.0

All reviews

(588)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service

Very easy - great quality blinds

April 3, 2023
Unprompted review
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Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

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Rated 5 out of 5 stars

Absolutely lovely flooring fitted to…

Absolutely lovely flooring fitted to perfection
Fitter very polite
Fabulous job
Would recommend without a doubt

March 31, 2023
Unprompted review
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Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

Rated 5 out of 5 stars

Thank you Tom and your dad did a great…

Thank you Tom and your dad did a great job on my carpet today. Friendly guys who even tidied up there mess. Definitely recommend and will definitely use them two again. Thank you

March 31, 2023
Unprompted review
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Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service!
Very quick and tidy .. very professional
Highly recommend. :)

March 29, 2023
Unprompted review
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Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

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Rated 1 out of 5 stars

No paperwork/ money taken this is missold

Sales guy/ fitter came out and told me the carpets would be fitted within 3 weeks maybe sooner as I wanted asap. Took money of £30 off me and then another £40 as deposit .. I had to phone the office for fitting date to be told four weeks time. A Payment then came out of my account but no carpets even fitted yet.
I’ve been given no paperwork!
I’ve been given no price per square metre etc just total price and monthly payment.
I’ve phoned back to cancel… then been told that I loose the £30 and the deposit and 25% of the other money I’ve paid HOWEVER I was never given any information to say any of this !!
I sure this is illegal and a misssold !

March 29, 2023
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Reply from Pay Day

Thank you for your review Regards Pay Day Flooring please can you call customer services on 01206692360 to resolve your issues

Rated 5 out of 5 stars

Great

The customer service is very polite and very helpful. The carpenters are polite, and quick at their job, it's done very well!!

I have no complaint!

I will continue to use pay day flooring.

Keep up the great work!

March 28, 2023
Unprompted review
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Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

Rated 5 out of 5 stars

Excellent all round!

Easy to use and great service from start to finish. Our local rep Paul was friendly and knowledgeable when measuring back in February. Carpets were fitted yesterday by Tom and his father (sorry I didn’t catch his name!) and they did an excellent job! Would absolutely recommend, we are thrilled with our new carpets, it has genuinely made our house feel more of a home. Thank you!

March 27, 2023
Unprompted review
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Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

Rated 5 out of 5 stars

Excellent

Colin was quick to come round and quote made everything so simple and explained everything

Lee and his team of fitters had great communication the night before and day of fitting.
Went above and beyond: had 3 rooms done with vinyl, all in less then an hour

March 28, 2023
Unprompted review
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Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

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Rated 5 out of 5 stars

Best fitters we’ve had

Fitters were friendly, professional, took care when taking the carpet up to the 2nd floor in my house, fitted carpet perfectly and (a first in our experiences tidied up) all leftovers were took down stairs and not left in my sons bedroom. Even offered me free advice about what to do with my kitchen floor before new flooring goes down. Sadly these fitters don’t usually work in my area or I’d ask for them only in future. Respectful of my baby grandson who was sleeping in my arms during their visit 11/10

March 24, 2023
Unprompted review
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Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

Rated 5 out of 5 stars

The process was really easy

The process was really easy. The lady that measured was lovely and informative and the fitter was clean and efficient

March 24, 2023
Unprompted review
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Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

Rated 5 out of 5 stars

Really lovely people

Really lovely people, they did an amazing job and I highly recommend for future.

March 24, 2023
Unprompted review
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Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

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Rated 5 out of 5 stars

Fantastic service as always a brilliant…

Fantastic service as always a brilliant job done to a high standard will definitely be using your service again and I have recommended to family and friends

March 24, 2023
Unprompted review
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Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

Rated 5 out of 5 stars

The staff were fantastic helpful and…

The staff were fantastic helpful and very friendly which is always a bonus. Explained all payment scheme and delivery and fitting was excellent

March 23, 2023
Unprompted review
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Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

Rated 1 out of 5 stars

The company is by far the worst I have…

The company is by far the worst I have dealt with ever,I had to wait 6weeks for my order the day it came it was completely wrong not even remotely similar the office lady Leanne told me I would need to wait at least another month for my order (which was impossible I had just moved and needed the floor down as I had ripped all my other one up ready and emptied all rooms) I told her I wanted to cancel and wanted all monies back to which I was told it would take 30 days (it doesn’t take 30days when I asked at my bank) I waited 30
Days on calling them constantly I eventually got a refund of £50 my refund that was due was £87 plus the other £30 cash the rep has given me
Back (cannot fault him at all) still I had to call back again and again to which I was told oh the £20 on card isn’t refundable I was never told this at any point even so I was then still owed £67 I still only had £50 and to this day I am still chasing them for the rest of the money they are so unprofessional none of them no what they are doing the company is run by fools who just offer to call you back and never do there quick enough to take your money but not refund you.There rude and have no customer service skills I would avoid these at all costs save your money and buy your carpets/vinyls that way because these will take your
Money and you won’t see it again or your items.
Due to this I have now had to put I a fraud claim with my bank to retrieve monies owed to myself.

March 23, 2023
Unprompted review
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Reply from Pay Day

Thank you for your review Regards Pay Day Flooring please can you call customer services on 01206692360 to resolve your issues

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Rated 5 out of 5 stars

All from the comfort of your home

Great communication,straight forward instructions ,carpet samples brought to your home ,measuring done carpet fitting date and payment dates all done with ease at your own convenience, friendly professional and all round great , thanks pay day carpets will definitely be recommending you to friends and family

March 21, 2023
Unprompted review
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Reply from Pay Day

Thank you for your lovely review Regards Pay Day Flooring

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