Realy good suport.
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This bank needs to start accepting bacs payment,all my wages and benefits are being returned can’t even pay my own bills so why do I open an account if you can’t accept bacs payment or my wages and be... See more
Company replied
my bank and them accepted transaction but i never received it on the page, slow support too (been trying to recover it for 3d already)
Company replied
I have been a client of this service for more than several months as individual. Dedicated Swiss IBAN worked perfectly for my ordinary needs. Visa virtual is compatible with Apple Pay and gives you an... See more
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Company details
Written by the company
We offer fully remote account openings for both UK and non-UK residents. You can send, receive and exchange money online without any hassle. Manage multiple balances through one account, get account details for international and local transfers, issue virtual and physical cards, instantly top up your account and spend money on thousands of sites supported by PayDo. With PayDo you will get an instant access to an international and local payment accounts in your company name, including cross-border, UK, Denmark and Germany format IBANs. Connect to 10 payment schemes, covering 150 countries and 35 currencies with 1 single convenient dashboard and 1 simple contract.
Contact info
United Kingdom
- support@paydo.com
- paydo.com
3.5
Average
351 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good sirvece
March 4, 2025
Reply from PayDo
Dear Abdulla,
Thank you so much for your kind words and for taking the time to share your positive experience with us. We truly appreciate your feedback and are delighted to know that you’re satisfied with our service.
Your support means a lot to us, and it motivates our team to keep delivering the best possible experience.
Best Regards,
PayDo team.
Money "disappearing" from account
In 2021/2022 I receieved a payment from another site into my PayDo account of about 200 dollars. I didn't verify my account until 2025 because of how hard it was to actually get it verified. Anyway, for some bizarre reason that 200 dollars has just disappeared from my account, I can see in my previous account details that I have indeed had that amount in my account. But for some reason the PayDo support just "can't" find it even though it's clearly been there and no other transactions have happened on the account. Basically PayDo have clearly seized my funds and then acts like they don't know where it is, quite interesting business strategy to steal money from their users.
October 15, 2025
Unprompted review
Reply from PayDo
Dear Philip,
Thank you for taking the time to share your feedback.
Having carefully examined your account history, we were unable to locate any transactions corresponding to the $200 deposit in question. We also have not received any evidence of the payment you mentioned.
We always aim to ensure transparency and security for our users. If you can provide any supporting documentation, such as payment confirmations or bank statements, we would be happy to reopen the investigation and work with you to resolve the issue.
We appreciate your understanding and patience.
Best Regards,
PayDo Team.
be simpler with people
They rejected my account application without any reason, without even asking for any information or documents, without even checking my history. Apparently, they're sorting by nationality. Do you know what that's like? I opened an account at the bank in 10 minutes for my company. They're charging a higher markup on free transfers. It's just ridiculous. They pretend to be a big organization, which they're not.
In the reviews they blatantly lie that they didn't find my account, even though I provided my real name and it's easy to do.
October 8, 2025
Unprompted review
Reply from PayDo
Dear Denys,
Thank you for reaching out.
We’ve carefully reviewed your message, however, some details remain unclear, and we were unable to locate your PayDo account in our system based on the information provided. In order to assist you effectively, we kindly ask that you share more specific details regarding your inquiry.
If you are satisfied with our platform and the service we’ve provided, we would greatly appreciate it if you could consider updating your rating. Your feedback is incredibly valuable and plays an important role in helping us enhance our services.
Thank you for your cooperation.
Best Regards,
PayDo Team.
Reply from PayDo
Dear Customer,
Your experience matters to us and we hear your frustration.
As a regulated financial institution, we are obligated to perform compliance-related verification procedures to confirm the identities of our users and ensure the lawful use of our services. These checks are a mandatory part of our regulatory obligations and are essential to maintaining the safety, security, and integrity of PayDo for all users.
Processing these checks is a legal obligation and, as such, cannot be bypassed. This requirement is outlined in Section 6.5 of our Terms of Use.
We believe that our customers deserve the best, if you require any additional assistance, feel free to contact our lovely support team!
Best Regards,
PayDo team.
Transaction was very fast
October 2, 2025
Reply from PayDo
Dear Diogo,
Thank you so much for your kind feedback. We’re delighted to hear that your transaction was processed quickly and smoothly. Providing fast and reliable service is always our goal, and it’s great to know we met your expectations.
We truly appreciate your support and look forward to serving you again.
Best Regards,
PayDo team.
I have been trying to reach the…
I have been trying to reach the customer care and it’s been more than a day no response to make a complaint about an incoming transaction which i haven’t received for more than 4 days and no customer care has responded to me
September 28, 2025
Unprompted review
Reply from PayDo
Dear Victor,
Thank you for taking the time to share your experience. We are very sorry to hear about the inconvenience you’ve faced and we completely understand your concern.
After carefully reviewing your case, we can confirm that the payment has not yet reached our side. This is why we asked you to kindly contact the sender to check the status of the transfer. As soon as the funds arrive, we will be able to process them without delay.
We know how important timely payments are, and we truly regret the frustration this may have caused. Please rest assured that our team is here to support you, and if you receive any additional details from the sender, we’ll be happy to look into it immediately.
Thank you for your patience and understanding.
Best Regards,
PayDo team.
They look into the issue and approved…
They look into the issue and approved the transaction but I will also suggest they remove such additional verification it my affect what you want to do with funds that period and the business account opening is somehow I don't understand why I have to pay all that money to get an international bank account with you guys
September 23, 2025
Unprompted review
Reply from PayDo
Dear Vbrown,
Thank you for sharing your feedback with us.
We’re glad to hear that your transaction was successfully approved, and we appreciate your suggestion regarding the additional verification.
Please note that security checks are an important part of protecting both our customers and their funds, but we do understand they may sometimes cause inconvenience.
We truly value your trust and are here to assist you anytime you need support.
Best Regards,
PayDo Team.
Yes no yes ti mi zvunish az si shibkam
September 4, 2025
Reply from PayDo
Dear Karavana,
Thank you for taking the time to leave us a review.
We’d love to better understand your experience so we can assist you in the best way possible. Could you please contact our support team directly with more details? We’ll be happy to help.
Best Regards,
PayDo Team.
Reply from PayDo
Dear Customer,
Thank you for your kind words.
We’re so glad to hear that you found the process easy and great. Your feedback means a lot to us, and we look forward to serving you again.
Best Regards,
PayDo Team.
Crypto and fiat friendly platform
We are two companies using this platform. One is a crypto company and the other is a regular service company providing a wide range of services to clients in the EU and beyond. We really like the service offered by the company: the onboarding process was quite efficient, and the questions and clarifications were relevant to the nature of the business relationship being established. We also received high-quality advice and recommendations that simplified and facilitated the onboarding process to the platform. We were also able to discuss and agree with the company on possible service fees, transfer commissions, and important issues related to our joint work in a loyal and mutually beneficial manner. We received high-quality and prompt answers and advice to all our questions. We are happy with our cooperation and joint productive work.
April 21, 2025
Reply from PayDo
Dear Customer,
Thank you very much for sharing such detailed feedback about your experience with our platform.
We are truly delighted to hear that both of your companies found the onboarding process smooth, relevant, and supported by clear advice. It’s great to know that our team could provide guidance and solutions that made the setup easier and more efficient.
We especially appreciate your kind words regarding our responsiveness and flexibility in discussing fees and services. Building long-term, mutually beneficial partnerships is at the heart of what we do, and your review shows us we are on the right track.
We’re very happy to have earned your trust and look forward to continuing our successful cooperation!
Best Regards,
PayDo Team.
Unreliable service – withdrawal not processed
I made a withdrawal (Transaction ID: cc6738c2-927b-44d4-ad51-a06f65807795) and, long after the stated processing time, the funds had still not arrived in my account.
Instead of clear answers, support only sent copy-paste replies without any real explanation or solution. This lack of transparency and accountability is extremely concerning for a financial service.
A platform that delays access to client funds and fails to provide proper communication is not trustworthy. I strongly advise others to be very cautious before using this service.
Updated September 2, 2025
Another full week passed, and I still had not received the money nor any clear response from support. This only reinforced how unreliable this platform is.
Updated September 4, 2025
After many days and with no real support from PayDo, the withdrawal was finally canceled and I managed to access the funds by creating a virtual card. While I was eventually able to get my money, this was only after a long delay, zero proper assistance, and unnecessary stress.
August 22, 2025
Unprompted review
Reply from PayDo
Dear Javi,
Thank you for bringing your concerns to our attention. We truly value your feedback and the opportunity to improve our service.
We are pleased to inform you that the issue you experienced has now been successfully resolved. Please accept our sincere apologies for any inconvenience this may have caused. We understand how frustrating such situations can be, and we want to assure you that we did our utmost to address the matter as swiftly and thoroughly as possible.
Your satisfaction is very important to us, and we hope the resolution has met your expectations. If you feel that your experience has improved, we would greatly appreciate it if you would consider updating your review to reflect the outcome. Your revised feedback would mean a lot to our team and help others better understand the level of care and commitment we strive to provide.
Thank you once again for your patience and understanding. Should you have any further concerns or questions, please do not hesitate to reach out.
Best Regards,
PayDo team.
Blocked funds, hidden fees and useless support
I received a refund through PayDo, but now my money is stuck and I can’t access it. I never chose to use this platform, yet I’m being forced to keep my funds here without a proper way to withdraw them.
Withdrawal attempts fail with technical errors (“Withdrawals cannot be created using this information”).
The system enforces ridiculous minimum amounts (20 EUR), which makes it impossible to withdraw my current balance of 11 USD.
Currency conversion comes with hidden fees, reducing even more of the customer’s money.
Customer support is extremely slow and unhelpful, constantly asking for the same details instead of providing a real solution.
This situation is unacceptable. I should not be trapped with my own money because of PayDo’s restrictions and abusive policies.
If this is not resolved immediately (full withdrawal of my balance to my real bank account or through another fair method), I will:
File a formal complaint with consumer protection authorities.
Contact my bank to dispute the transaction.
Expose these abusive practices on every review platform and social media possible.
⚠️ Warning to other users: Avoid PayDo at all costs. They lock your funds, impose unfair restrictions, and profit from hidden fees while making withdrawals nearly impossible.
I have screenshots and evidence to back up everything stated here.
August 21, 2025
Unprompted review
Reply from PayDo
Dear Lucas,
We understand your concerns and would like to clarify a few points regarding our service. Customers can withdraw their funds through a variety of supported payment methods. The available withdrawal options depend on the verification outcome, in accordance with regulatory requirements.
All fees, limits, and conditions are fully transparent and published in both your account section (“Pricing & Limits”) and on our website (“Legal & Policies”), so that customers can review them at any time.
Following a thorough review of your case, our records indicate that our support team provided appropriate assistance without requesting duplicate information. Based on the outcome of this support process, we can confirm that your refund has already been successfully processed.
As a regulated financial institution authorized by both FINTRAC in Canada and the FCA in the UK, we operate in full compliance with legal and regulatory standards, ensuring security, transparency, and reliability for all our customers.
We are committed to providing a secure and reliable platform, and your feedback helps us improve. We would greatly appreciate it if you could reconsider your review.
Best regards,
PayDo Team
Waste of Money
After the payment IS done, the webpage returned an error and the key is not provided.
Money wasted
August 2, 2025
Reply from PayDo
Dear Customer,
Thank you for bringing this matter to our attention. We understand how important this is and want to assure you that your concern is being taken seriously.
To help us investigate and resolve the issue as quickly as possible, we kindly ask that you provide us with more details - specifically, the transaction ID or any relevant information related to your request.
In the meantime, we encourage you to also contact our support team at support@paydo.com, who are available to assist you directly and ensure that your case is handled with priority.
Best Regards,
PayDo team.
Swift responses and great communication
Swift response from customer support manager, quick resolvings of questions regarding product.
Great communication process. Really appreciate cooperation with Vadim Beleacov.
August 7, 2025
Unprompted review
Reply from PayDo
Dear Dmytro,
Thank you for your wonderful feedback.
We’re very glad to hear that our customer support manager was able to respond swiftly and resolve your questions quickly. Clear and effective communication is one of our top priorities, and it’s great to know that this made your experience positive.
We also truly appreciate your kind words about Vadim Beleacov, we will make sure to pass on your feedback to him.
We look forward to continuing our cooperation with you.
Best Regards,
PayDo Team.
Scam Tactics – Avoid This Platform at All Costs
This provider operates with a highly deceptive onboarding process. Initially, they promise full payment solutions including Checkout services, and once you pay the EUR 300 onboarding fee, they start introducing new, fabricated barriers to block access to what was promised.
Their representative Maksym seemed helpful at first, but after payment, the tone completely changed — suddenly, Checkout access was no longer available, and all you’re left with is a basic IBAN account (which many other providers offer for free).
It’s clear they use the onboarding fee as a trap, knowing full well they will later find excuses to avoid delivering the core services. This feels like a systematic scam, not an honest business.
Stay away. There are far more transparent and professional providers in the market.
July 24, 2025
Unprompted review
Reply from PayDo
Dear Anuj,
Thank you for sharing your feedback.
We take all customer concerns seriously and are committed to providing a transparent and professional service. We acknowledge that there can be differences between the range of services requested and those that can be provided following our review.
As a regulated institution, we are required to follow strict compliance procedures during onboarding. The outcome of these procedures can affect the availability of certain products, and not all services may be accessible to every applicant. The onboarding fee covers the costs of these regulatory checks and account setup, regardless of the final services provided.
We appreciate your understanding of the standards we uphold. If you have further questions or would like to discuss your experience in more detail, please contact our support team at support@paydo.com.
Best regards,
Yaroslav
Customer Support Deputy Team Lead
NO RESPONSE FOR 2 WEEKS from SUPPORT
I'm waiting for over 14 days for a solution on my transfer. I received a transfer of 1000 EUR from a friend to help me with my bills and they rejected it even after adding proofs.
Now they don't even ask me to send them an address to return the money back to her. The money are locked into PayDo for 14 days with transaction id 9026cbe5-3703-4e17-85de-942dd45b7058
I did not got any reply from support for more than 1 week and they just tell me they re working on this. What are you guys working on? Can't you just transfer the money back and do not lock people funds for no reason?
July 7, 2025
Unprompted review
Reply from PayDo
Dear Gabriela,
Thank you for your review, and we truly apologize for the inconvenience and delay you’ve experienced.
We’re happy to confirm that the transaction with ID 9026cbe5-3703-4e17-85de-942dd45b7058 has been successfully processed and the funds have been credited to your account. We understand how stressful this situation must have been and fully acknowledge that the response time you encountered was not acceptable.
Your feedback has been shared with our team as part of our ongoing efforts to improve communication and speed of resolution for all customers.
Thank you for your patience, and please don’t hesitate to contact us directly if you need any further assistance, we’re here to help.
Best regards,
Yaroslav
Customer Support Deputy Team Lead
it was a scam
it was a scam
Your answer is not good.
you are accomplices of the scammers. We are debited by transfer and not by card payment
As a result, the insurance card cannot work.
You ve to be forbidden
July 13, 2025
Reply from PayDo
Dear EDOUARD,
Thank you for taking the time to share your review. We're truly sorry to hear that your experience with our service did not meet your expectations.
If there is anything we can assist you with at this time, we kindly invite you to update your review with the relevant transaction ID and a brief description of the issue. Our team will be more than happy to investigate and provide support.
We are committed to continuously improving our systems and processes, and your input plays a key role in that effort.
Best Regards,
PayDo Team.
Reply from PayDo
Dear Roderick,
Thank you so much for your kind words and for taking the time to leave a review.
We're truly happy to hear that you've had an excellent experience with our support team. Your feedback means a lot to us and motivates us to keep delivering the best service possible.
Should you ever need any assistance in the future, we’ll be here and happy to help.
Best regards,
Yaroslav
Customer Support Deputy Team Lead
The product that i bought from this…
The product that i bought from this platform doesnt arrive. 0 security
July 10, 2025
Reply from PayDo
Dear Miguel,
Thank you for sharing your feedback. I'm truly sorry to hear that your order hasn't arrived and that you feel the platform did not meet your expectations in terms of security.
Please note that we take such concerns very seriously. I’d like to investigate this further and help resolve the issue as quickly as possible. Could you kindly reach out to our support team directly at support@paydo.com? We are committed to ensuring every customer receives their product or a proper resolution.
Your experience matters to us, and we appreciate the opportunity to make things right.
Best regards,
Yaroslav
Customer Support Deputy Team Lead
Reply from PayDo
Dear Jacob,
Thank you for bringing this to our attention. I'm very sorry to hear that you haven't received the product you purchased after making a full payment.
This is not the experience we want for our customers, and we take such issues seriously. Please contact our support team at support@paydo.com with your order details so we can investigate the matter and work toward a resolution as quickly as possible.
We appreciate your patience and the opportunity to make things right.
Best regards,
Yaroslav
Customer Support Deputy Team Lead
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