Realy good suport.
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This bank needs to start accepting bacs payment,all my wages and benefits are being returned can’t even pay my own bills so why do I open an account if you can’t accept bacs payment or my wages and be... See more
Company replied
my bank and them accepted transaction but i never received it on the page, slow support too (been trying to recover it for 3d already)
Company replied
I have been a client of this service for more than several months as individual. Dedicated Swiss IBAN worked perfectly for my ordinary needs. Visa virtual is compatible with Apple Pay and gives you an... See more
Company replied
Company details
Written by the company
We offer fully remote account openings for both UK and non-UK residents. You can send, receive and exchange money online without any hassle. Manage multiple balances through one account, get account details for international and local transfers, issue virtual and physical cards, instantly top up your account and spend money on thousands of sites supported by PayDo. With PayDo you will get an instant access to an international and local payment accounts in your company name, including cross-border, UK, Denmark and Germany format IBANs. Connect to 10 payment schemes, covering 150 countries and 35 currencies with 1 single convenient dashboard and 1 simple contract.
Contact info
United Kingdom
- support@paydo.com
- paydo.com
3.5
Average
351 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible payment method
Terrible payment method. Need to do a million things before you can even deposit some money, 20€ minimum to transfer your money and dumb fees.
June 30, 2025
Unprompted review
Reply from PayDo
Dear Customer,
Thank you for your feedback. I'm sorry to hear that your experience with the payment process has been frustrating.
We understand that certain steps and limits, like the €20 minimum, can feel inconvenient, but they are in place to ensure the safety and security of transactions on our platform. That said, we are always working to improve the user experience, and your input is valuable in helping us do so.
If you have specific suggestions or would like assistance with a transaction, please feel free to contact our support team at support@paydo.com. We're here to help.
Best regards,
Yaroslav
Customer Support Deputy Team Lead
Absolutely disgusting service
Absolutely disgusting service. Was trying to receive just 88 EUR on my IBAN on their service and the transaction got hold. Their support has just one employee and they reply to you only once per 1-2 days. Horrible service. Glad that i didn't send more money on this scam website.
UPD: support reached me and helped to resolve the issue
June 19, 2025
Unprompted review
Reply from PayDo
Dear Gimbo,
Thank you for your feedback, and we're truly sorry to hear that your experience with us did not meet your expectations.
We understand how frustrating it can be when a transaction is delayed, and we sincerely apologize if our response time added to that frustration. Please know that we are constantly working to improve our support and reduce response times, even when the volume is unexpectedly high.
Unfortunately, we were not able to locate a support ticket or transaction matching your description. It’s possible that there was a mismatch in the contact details or transaction information. We’d be very grateful if you could reach out to us at support@paydo.com with your transaction reference or the email address used, so we can look into this urgently and resolve the issue.
We take every review seriously and genuinely appreciate your feedback, it helps us improve the service we offer to all our clients.
Best regards,
Yaroslav
Customer Support Deputy Team Lead
Trustpilot is a huge fan of removing…
Trustpilot is a huge fan of removing positive reviews, however, I hope this time it will br saved.
Good product, great support team and excellence experience since I've been using this platform for a long time and have not faced any difficulties.
May 17, 2025
Unprompted review
Reply from PayDo
Dear Anna,
Thank you sincerely for your thoughtful and generous review. We are truly honored to know that you have had a consistently positive experience with our platform, and we deeply appreciate your kind words regarding both our product and support team.
It is always our goal to provide reliable service and exceptional assistance, and it’s incredibly rewarding to hear that we’ve met your expectations over the time you've been with us.
Your continued trust means a great deal to us. Should you ever have any questions, feedback, or require assistance in the future, please do not hesitate to reach out.
Sincerely,
Yaroslav
Customer Support Deputy Team Lead
Shady Company-Do not trust it
Review got removed because it goes against Trust pilot guidelines. Apparently I am not a bot and this is what worries them.
So I am making it more acceptable:
Useless Zelenskyy Scam.
Stay away. All this is fake and its a big scam.
All they do its facilitate transactions for stolen cryptos and money laundry with their B2B propaganda.
May 30, 2025
Unprompted review
Reply from PayDo
Dear Joseph,
Thank you for taking the time to leave a review, although we’re sorry to read your concerns.
We want to clearly state that our company strictly follows all applicable laws and regulations, including robust anti-money laundering (AML) and compliance procedures. Any accusations of fraud, scams, or illegal activity are entirely false and do not reflect the nature of our operations.
If you have any specific concerns or believe there has been a misunderstanding, we encourage you to reach out to our support team directly. We’re always here to provide clarity and assistance.
Sincerely,
Yaroslav
Customer Support Deputy Team Lead
They told me to be more specific…
They told me to be more specific otherwise review will be token down soo p.s: They tell me to be patient and to upload a bank acc document or bill to provide the address when i upload the document it says that is not compatible and when i give it to them via email they told me to upload it on the site so i am in a shit circle. I don t want any of the service that provide them and i will still leave a bad review for thoose who aren't from usa . Is this a more detaliated review or ur gonna still take it donwn?
May 28, 2025
Unprompted review
Reply from PayDo
Dear Vasile,
We regret that your experience did not meet your expectations. However, we would like to clarify that our support team responded to all of your inquiries in a timely and efficient manner.
Unfortunately, the verification process could not be completed as the documents provided did not meet the required regulatory standards. We understand that this may have caused inconvenience, however, these measures are necessary to ensure compliance with legal and regulatory obligations.
Should you have any further questions or be able to provide the appropriate documentation, we kindly encourage you to contact our support team directly. We would be pleased to assist you.
Sincerely,
Yaroslav
Customer Support Deputy Team Lead
I really enjoy the product
I really enjoy the product! Even If I have some issues, their support team is always willing to help. User-friendly interface, fast payments. Highly recommend it!
May 30, 2025
Unprompted review
Reply from PayDo
Dear Breddy,
Thank you for your positive feedback.
We're pleased to hear that you're enjoying the product and that our support team has been able to assist you effectively. It's great to know that the user-friendly interface and prompt payments have met your expectations. We sincerely appreciate your recommendation.
Sincerely,
Yaroslav
Customer Support Deputy Team Lead
Smooth resolution and responsive support
I had a small issue regarding a refund process, but the PayDo support team was responsive and helped me resolve it efficiently. After providing the necessary information, the funds were returned without further problems.
I'm happy with the outcome and appreciate the professionalism shown during the resolution. Thanks to the support team for their assistance!
May 20, 2025
Unprompted review
Reply from PayDo
Dear Exy,
Thank you so much for your kind words and for taking the time to share your experience!
We’re really glad to hear that the issue was resolved smoothly and that our support team could assist you promptly and professionally. Your satisfaction means a lot to us, and we truly appreciate your trust in PayDo.
We are excited to keep supporting you and contributing to your success.
Sincerely,
Yaroslav
Customer Support Deputy Team Lead
Not worth to put your money in their hands
my bank and them accepted transaction but i never received it on the page, slow support too (been trying to recover it for 3d already)
May 2, 2025
Unprompted review
Reply from PayDo
Dear Customer,
Thank you for your feedback, and we're truly sorry for the inconvenience you've experienced.
We understand how frustrating this situation must be. Please be informed that we take these matters very seriously. Kindly reach out to our support team with the transaction details, and we will escalate your case immediately to ensure it's resolved as quickly as possible.
We appreciate your patience and are committed to making this right.
Best regards,
Yaroslav
Customer Support Deputy Team Lead
Reply from PayDo
Dear Maria,
Thank you for sharing your feedback.
We are truly sorry to hear about your disappointing experience.
We would appreciate the opportunity to learn more and address any concerns you may have.
Please feel free to contact us directly at your convenience, we are ready to assist you.
Best regards,
Yaroslav
Customer Support Deputy Team Lead
A reliable payment partner for business
Our company has been using Paydo for a long time and we are very happy with the service. It is reliable, easy to integrate and supports various payment methods from different countries. Payments are processed without delay and the support is always responsive. Special thanks to our account manager Lilia J. for her excellent assistance – she made our experience even smoother. We would definitely recommend Paydo to other companies.
March 28, 2025
Reply from PayDo
Dear Customer,
Thank you sincerely for taking the time to share such thoughtful feedback about your experience with PayDo.
We’re delighted to hear that our service continues to meet your expectations, from reliable performance and seamless integration to broad payment capabilities across different countries. It’s especially rewarding to know that your transactions run smoothly and that our support team has been consistently responsive.
Your kind words about Lilia J. mean a lot, and we’ll be sure to pass them along. She’ll be thrilled to know her assistance has made a meaningful difference.
We deeply appreciate your recommendation and are excited to continue supporting your business with the same level of excellence.
Warmest regards,
Yaroslav
Customer Support Deputy Team Lead
Great fun service
April 23, 2025
Reply from PayDo
Dear Ermin,
Thank you so much for your kind words and positive feedback!
We’re thrilled to hear that you’re enjoying the service — it truly means a lot to us. Our team is always here to make your experience smooth, efficient, and enjoyable every step of the way.
Looking forward to continuing to support you.
Warm regards,
Yaroslav
Customer Support Deputy Team Lead
PayDo Team
Reliable partner
PayDo has been a super reliable partner for us. Their team is quick to respond, always helpful, and makes opening business accounts for our clients really easy. We appreciate how smooth and professional the whole process is — it saves us and our clients a lot of time
April 1, 2025
Unprompted review
Reply from PayDo
Dear Stefan,
Thank you so much for your thoughtful feedback and for sharing your experience with PayDo!
We’re truly delighted to hear that our partnership has been both smooth and valuable for you. Knowing that our team’s responsiveness and the simplicity of our onboarding process are helping you and your clients save time means everything to us.
Your trust and appreciation inspire us to keep delivering the highest level of service. We look forward to supporting your continued growth and success!
With warm regards,
Yaroslav
Customer Support Deputy Team Lead
PayDo Team
I use Paydo about 3 years and do many…
I use Paydo about 3 years and do many outcome and income transactions. They are great fast and support team is very fasr too. I have no words to say how great they are only i do t like what they dont have cards for North Macedonia but is fine.
April 19, 2025
Reply from PayDo
Dear Oliver,
Thank you so much for your kind and thoughtful feedback.
We’re truly delighted to hear that you’ve been with PayDo for about three years and that you’re happy with the speed and quality of both our services and support team. Your trust and loyalty mean a lot to us.
We also appreciate your suggestion regarding card availability for North Macedonia: feedback like yours helps us continue to grow and improve our offerings.
Thank you once again for being a valued part of the PayDo community. We look forward to supporting you for many more years to come!
Best regards,
Yaroslav
Customer Support Deputy Team Lead
Stupid and fraudulent site
I have a payment from more than 15 days ago, and after suffering with its support, it was rejected and I was told that it was returned. Until now, it has not reached the sender, and I have not been sent any proof that it was returned to him. Its support is the stupidest thing. Every time you are told to be patient, and every time it tells you to wait more days than it told you the first time.
March 23, 2025
Unprompted review
Reply from PayDo
Dear Saif,
Thank you for your feedback, and we’re truly sorry for the inconvenience you’ve experienced.
Please be informed that we always strive to ensure our clients' transactions are processed as quickly and smoothly as possible. In this particular case, your transaction was rejected on 1 April, on the side of our correspondent banking partner, as it fell outside of our risk appetite.
The transaction return timeframe may vary depending on various circumstances. It typically takes around 2 weeks. Our dedicated team has contacted our corresponding banking partner to obtain confirmation of the return as per your request. We have received written confirmation that the transfer was returned. Unfortunately, in such cases, we are unable to obtain formal documentary confirmation of the returned transfer.
If the transaction does not reach the sender within the estimated timeframe, please let us know. We would be glad to investigate the matter further for you.
Thank you for your patience and understanding.
Sincerely,
Yaroslav
Customer Support Deputy Team Lead
Our experience with PayDo has been…
Our experience with PayDo has been absolutely frustrating and disappointing. After 1 month still they have not released funds to me or returned back and when you ask they say they are working on it, send proof that funds has been returned still no proof of return of funds.
March 3, 2025
Unprompted review
Reply from PayDo
Dear Mam,
We sincerely regret that your experience with PayDo has been frustrating, and we understand how important this matter is to you. Please know that we are fully committed to resolving this as quickly as possible.
Our team has been actively working on processing the return, and while we understand your concerns regarding proof of the transfer, we can assure you that we are following the necessary steps to complete this securely. We acknowledge that this has taken longer than expected, and we deeply regret any inconvenience this has caused.
If you would like to discuss your case further or require additional updates, please feel free to reach out to our support team directly. We appreciate your patience and will continue to provide updates as soon as we have more information to share.
Sincerely,
Kseniia
Customer Support Team Lead
Contact with she and get professional advice
Liliya J. is the best
Liliya J. is an excellent specialist. She helped, answered all questions. I liked the brevity and accuracy. It was a pleasure to collaborate!
February 13, 2025
Reply from PayDo
Dear Stanislav,
Thank you for your kind words! We’re delighted to hear that Liliya provided you with clear and accurate support. Ensuring a smooth and efficient experience for our clients is always our priority, and we’re glad she assisted you effectively.
We truly appreciate your feedback and the opportunity to collaborate with you. If you ever need any further assistance, don’t hesitate to reach out — we’re always happy to help!
Sincerely,
Kseniia
Customer Support Team Lead
I had a payment taking from me and paid…
I had a payment taking from me and paid into Paydo from scammers posing as Booking.com.
After this money was taken, 2 more transactions were blocked.
I have contacted my bank and said it wasn’t anything to do with them and contact you, tried that but no response!
February 12, 2025
Unprompted review
Reply from PayDo
Dear David,
We’re very sorry to hear about this experience, and we completely understand your frustration. We take security and fraud prevention very seriously and want to assist you as quickly as possible.
You mentioned that you tried to contact us, but unfortunately, we haven’t been able to locate your support request. Could you please contact us again with the payment confirmation and all details so we can investigate this matter immediately?
We truly want to help resolve this situation and appreciate your patience. Please reach out to us directly at support@paydo.com on the information request in Trustpilot with your details, and we’ll make this a priority.
Sincerely,
Kseniia
Customer Support Team Lead
SHADY BANK! STAY AWAY! idk how is this a "legit bank" looks like a scam to me
% and €10 fees for ANY transfer, FEE FOR NOT USING YOUR ACCOUNT, website is buggy; missing panels replaced with placeholders, avg. 1-3 days of waiting on ANY action, even card transfer takes a few days. Worst online bank ive encountered. As of now they rejected two of my withdrawals without any explanation, support is silent, Locked out of $200.
January 25, 2025
Unprompted review
Reply from PayDo
Dear Yavbu,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced while using our services.
Regarding the issues you’ve mentioned:
1. Fees and Transfers: Our fee structure is designed to remain transparent, and transfer times can vary depending on different factors. Our goal is to provide a transparent and competitive service, and we strive to ensure that all applicable fees are displayed before transactions are completed. However, we’re always working on improving the speed and efficiency of our processes.
2. Website Functionality: We’re sorry to hear about the buggy experience on our website. This is not the experience we aim for, and we appreciate you bringing it to our attention. Our technical team is continuously improving the platform to address such issues.
3. Withdrawal and Support Concerns: In some cases, withdrawals may be delayed due to compliance or verification requirements. If you’re unable to access your funds, please provide us with your ticket ID or contact our support team directly at support@paydo.com. We are committed to resolving this matter as quickly as possible.
We value your feedback and take it seriously as it helps us improve. Please don't worry- we are here to help and ensure your concerns are addressed. Thank you for your patience and understanding.
Sincerely,
Kseniia
Customer Support Team Lead
I am glad for Paydo expanding their…
I am glad for Paydo expanding their product offering - finally ordered my first ever card!
Soon I will be able to move away from my old school pricey conservative bank!
January 22, 2025
Unprompted review
Reply from PayDo
Dear Emily,
Thank you so much for your positive feedback! We’re excited to hear that you’ve ordered your first PayDo card and are exploring our new offerings!
We’re confident that our card will provide you with the convenience and flexibility you’re looking for, and we’re here to ensure your transition is as smooth as possible. Should you have any questions or need assistance, feel free to reach out — we’re always here to help.
Thank you for trusting PayDo, and we’re delighted to have you as part of our growing community!
Sincerely,
Kseniia
Customer Support Team Lead
Reply from PayDo
Dear Med Aer Bel,
Thank you for sharing your feedback. We understand that fees are an important consideration for our customers, and we’re sorry to hear that our fee structure didn’t meet your expectations in this case.
Our goal is to provide a transparent and competitive service, and we strive to ensure that all applicable fees are displayed before transactions are completed. If you believe there’s been an error or if you’d like a detailed breakdown of the fees applied to your transaction, please don’t hesitate to reach out to our support team at support@paydo.com. We’ll be happy to review your case and provide further clarification.
We value your input and are continually working to improve our services. Your feedback helps us refine our offerings to better meet the needs of our customers.
Thank you for bringing this to our attention, and we’re here to assist with any further questions or concerns.
Sincerely,
Kseniia
Customer Support Team Lead
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