Realy good suport.
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This bank needs to start accepting bacs payment,all my wages and benefits are being returned can’t even pay my own bills so why do I open an account if you can’t accept bacs payment or my wages and be... See more
Company replied
my bank and them accepted transaction but i never received it on the page, slow support too (been trying to recover it for 3d already)
Company replied
I have been a client of this service for more than several months as individual. Dedicated Swiss IBAN worked perfectly for my ordinary needs. Visa virtual is compatible with Apple Pay and gives you an... See more
Company replied
Company details
Written by the company
We offer fully remote account openings for both UK and non-UK residents. You can send, receive and exchange money online without any hassle. Manage multiple balances through one account, get account details for international and local transfers, issue virtual and physical cards, instantly top up your account and spend money on thousands of sites supported by PayDo. With PayDo you will get an instant access to an international and local payment accounts in your company name, including cross-border, UK, Denmark and Germany format IBANs. Connect to 10 payment schemes, covering 150 countries and 35 currencies with 1 single convenient dashboard and 1 simple contract.
Contact info
United Kingdom
- support@paydo.com
- paydo.com
3.5
Average
351 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reasonable fees and excellent service…
Reasonable fees and excellent service make PayDo stand out. I'm thrilled with how much I've saved in transaction costs since switching to them.
August 3, 2024
Reply from PayDo
Dear Ozil,
Thank you for sharing your experience! We're thrilled to hear that PayDo has helped you save on transaction costs while providing excellent service. Keeping our fees reasonable and our service top-notch is what we strive for, and it’s great to know it’s making a difference for you. We appreciate your support!
Best Regards,
PayDo Team
As a small business owner
As a small business owner, PayDo's mass payment feature is a lifesaver. Paying my vendors and contractors is now seamless and hassle-free. Highly recommend!
July 8, 2024
Reply from PayDo
Dear McLachlin,
Thank you for the wonderful review! We're thrilled to hear that PayDo's mass payment feature has been a lifesaver for your business. Making your vendor and contractor payments seamless and hassle-free is exactly what we aim for.
We appreciate your recommendation and are here to support you whenever you need us!
Best Regards,
PayDo Team
Trying to withdraw some money that has…
Trying to withdraw some money that has been paid into my paydo wallet onto my card and it instantly gets rejected without commission. They are holding my money and not letting me withdraw anything
August 15, 2024
Unprompted review
Reply from PayDo
Dear Stefan,
Thank you for bringing this to our attention. We want to inform you that the issue with your withdrawal has now been resolved, and the transaction has gone through successfully. We apologize for any inconvenience this may have caused and appreciate your understanding.
If you're satisfied with the resolution, we kindly ask you to consider updating your review to reflect your current experience. Your feedback is important to us, and we’re here to ensure your experience with PayDo remains positive. Thank you for your patience and continued trust!
Best Regards,
PayDo Team
What I love about PayDo is the IBAN…
What I love about PayDo is the IBAN feature. It has made managing my accounts across different countries incredibly convenient. It's like having a global bank in my pocket!
July 28, 2024
Reply from PayDo
Dear Joe,
Thank you for sharing your experience! We're thrilled to hear that you love the IBAN feature and that it’s made managing your accounts across different countries so convenient. It's fantastic to know that PayDo feels like a global bank in your pocket!
If you ever need assistance or have any questions, we're always here to help.
Best Regards,
PayDo Team
I have a problem
Currently, I have a problem. I made a deposit through the neosurf website, and currently the amount has been deducted from me, but I did not deposit in paydo. I contacted support and they refused the process. I have a picture of the same transaction. The amount was debited from me with the same serial number.
ticket #57572
August 10, 2024
Unprompted review
Reply from PayDo
Dear Marcin,
After reviewing your case, we can confirm that the payment was processed successfully on our end. We kindly ask you to check your account again, and if everything is now in order, we would appreciate it if you could consider updating your review rating to reflect your current experience.
If you encounter any further issues or have additional questions, please don't hesitate to reach out. We're here to help!
Best Regards,
PayDo Team
I'm amazed by PayDo's efficiency
I'm amazed by PayDo's efficiency. The onboarding was quick and easy, and now I can manage all my transactions from one platform. It’s made my life so much simpler.
May 24, 2024
Unprompted review
Reply from PayDo
Dear Atherton,
Thank you for your kind words! We're thrilled to hear that PayDo has made managing your transactions easier and streamlined your financial operations.
Our team is dedicated to providing an efficient and user-friendly experience, and we're glad the onboarding process met your expectations. If you ever need any assistance, we're here to help!
Best Regards,
PayDo Team
This service is very amazing to receive…
This service is very amazing to receive my salary every month and make my differents transcations in euro bank account, thank's to all your Paydo team.
August 9, 2024
Unprompted review
Reply from PayDo
Dear German,
Thank you so much for your positive feedback! We're thrilled to hear that PayDo is helping you manage your salary and transactions smoothly each month. Our team works hard to provide the best service possible, and your appreciation means a lot to us. If you ever need assistance or have any questions, we're here for you!
Best Regards,
PayDo Team
PayDo's fast verification process had…
PayDo's fast verification process had me operational in minutes. It's a reliable payment solution for anyone needing quick and secure transactions.
July 30, 2024
Reply from PayDo
Dear Johnathan,
Thank you for your positive feedback! We're thrilled to hear that our fast verification process got you up and running so quickly. We're dedicated to providing reliable and secure payment solutions, and it's great to know we're meeting your expectations. If you ever need any assistance, our support team is here to help!
Best Regards,
PayDo Team
DO NOT OPEN AN ACCOUNT WITH PAYDO
DO NOT OPEN AN ACCOUNT WITH PAYDO, IT'S A SCAM!
They requested the identity documents of the friends who made the transfer, ILLEGAL thing, I will file a complaint with the police. I requested them to transfer the money back, I clearly specified the id of the transfers and they don't want to return the money, still asking me to send them the identity documents of the 3 friends. To understand, the total amount is £50, from 3 transfers.
Is a big SCAM!
DON’T GIVE THEM ID DOCUMENTS FROM PEOPLE HOW SEND YOU THE TRANSFER!
AFTER I MAKE THIS RECENSION, THEY SEND ME EMAIL TO INFORM ME CAUSE MY PAYDO ACCOUNT IS CLOSED!!!
August 5, 2024
Unprompted review
Reply from PayDo
Dear Ionut,
We apologize for any inconvenience you have experienced. We would like to clarify that we have returned all funds from the three transactions to the senders and closed your account due to compliance reasons.
Ensuring the security and legality of our services is a top priority, and we must adhere to regulatory requirements. If you have any further questions or need assistance, please feel free to contact our support team.
Best regards,
PayDo Team
Good bank and good service
August 5, 2024
Unprompted review
Reply from PayDo
Dear Pedro,
Thank you for your positive feedback! We're thrilled to hear that you're satisfied with our services. If you ever need any assistance, our team is always here to help.
Best Regards,
PayDo Team
Reply from PayDo
Dear Karen,
Thank you for your positive feedback! We're delighted to hear that you find our service useful. Your recommendation means a lot to us. If you have any suggestions or need assistance, feel free to reach out.
Best Regards,
PayDo Team
Reply from PayDo
Dear Tsomenefa,
Thank you for your kind words! We're glad to hear that you appreciate our fast response and proactive approach. If you need any further assistance, please don't hesitate to contact us.
Best Regards,
PayDo Team
Filling out the form takes 3 hours
We initially approached this company as private individuals. We explained our activities (social networks - SMM services). The personal account was accepted without any questions, our website was approved, and we adjusted the terms to meet their requirements. Payments could be accepted without any issues.
However, personal accounts cannot process payments via online services. The process of providing public keys for connecting the payment form and verifying it took more than a month, and the keys were never provided. When we inquired about the necessity of these keys, we were asked questions unrelated to the payment service request. This raises concerns about the professionalism and knowledge of the company's staff.
After successfully verifying the personal account, we applied as an organisation. Filling out their form turned out to be extremely inconvenient and took about three hours, despite their claim of 15 minutes. The form contained numerous questions that violate international data protection and trade secret laws, which also casts doubt on the company’s legal awareness.
As a result, we were rejected. After discussing with several acquaintances, we learned that in 70% of cases, the registration of organisations with PayDo ends in rejection. This may indicate a biased attitude towards organisations and abuse of blocking personal profiles.
We spent a month working with their specialists, who proved to be uninformed about standard terminologies and procedures such as public and private keys, and tokens. This is unacceptable for a payment system.
Thus, we cannot recommend PayDo for collaboration with organisations, as their form violates international laws and requests confidential information. The time required to complete the form significantly exceeds the stated duration, and the company’s employees demonstrate a lack of knowledge. The company prefers to work with individuals as it is easier to manage and block their accounts.
All documentation and correspondence on this matter can be provided upon request.
UPDATED (We have sent confirmation of working with them, including the company name, so we will supplement this information): The first company was different; it was completed along with the standard profile and was accepted. The second company was rejected (the project remained unchanged). Interestingly, we were able to accept payments but could not connect them to the site.
Based on the information we currently have (collected from messages from PayDo), the reason for refusing to work with the second company may be related to our citizenship, which could fall under instances of persecution based on citizenship and nationality (persecution of a specific nation, which is an international crime against individuals and freedom). Our organisations are not Russian; they are registered in one of the world's leading economies and pay taxes. As owners, we do not reside in Russia and have the relevant confirmations. If this fact is confirmed, the relevant information will be sent to international media to create a precedent and initiate criminal prosecution of PayDo's management.
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From PayDo, we expect clear and reasoned responses rather than standard excuses for refusal. This is our right, enshrined in consumer protection and contractual obligation laws.
July 31, 2024
Unprompted review
Reply from PayDo
Dear Mark,
Thank you for your detailed feedback. We understand your concerns and appreciate the time you've taken to share your experience.
Firstly, we would like to clarify that your business account verification was rejected due to compliance reasons. While we understand this may be frustrating, we are committed to adhering to strict regulatory standards to ensure the safety and legality of our operations.
We acknowledge the challenges you faced with the form and the verification process. Your feedback is invaluable, and we will review our procedures to make the process more user-friendly and efficient.
Regarding your personal account, we appreciate your understanding and cooperation in meeting our requirements. However, as you noted, personal accounts are limited in their ability to process payments via online services, which necessitated the transition to a business account.
We regret any inconvenience caused by the prolonged verification process and the request for additional information. Our intention is to ensure compliance with international laws and regulations, not to violate them. We assure you that all data collected is handled with the utmost confidentiality and in accordance with data protection laws.
We also want to address your concerns about our team’s knowledge and professionalism. We strive to provide the best possible service and will take your feedback into account to improve our training and support processes.
Lastly, we understand your frustration regarding the rejection of your second company's application. Please be assured that our decisions are based solely on compliance requirements and not on citizenship or nationality. We are committed to fair and unbiased treatment of all our customers.
If you have any further questions or require additional assistance, please do not hesitate to contact us directly at support@paydo.com. We are here to help and provide any necessary clarifications.
We appreciate your understanding.
Best regards,
PayDo Team
Error customer service
Customer service is another major letdown. Whenever I faced issues, whether it was a payment not processing or trouble with account setup, the response from support was either slow or unhelpful. I often felt like my concerns were being brushed aside with generic replies that didn’t address the actual problems.
July 29, 2024
Unprompted review
Reply from PayDo
This is a spam review; the individual has no association with PayDo services. We have already informed the Trustpilot team about this issue.
10/10
awesome onboarding process and timing, amazing customer support. great user interface allowing to make changes to bank details that will synch up with the local bank peculiarities. glad that i came across paydo, would definitely use it frequently
July 25, 2024
Unprompted review
Reply from PayDo
Dear Anton,
Thank you for your wonderful feedback! We're thrilled you had an awesome onboarding experience and found our customer support amazing. We're glad you appreciate the user interface and its features. We're excited to have you as a frequent user and are always here to help!
Best Regards,
PayDo Team
Mass payment feature is perfect for my…
Mass payment feature is perfect for my business. It makes paying my employees so much easier and more efficient.
July 19, 2024
Unprompted review
Reply from PayDo
Dear Annabel,
Thank you for your feedback! We're delighted to hear that our mass payment feature has made it easier and more efficient for you to pay your employees. If you have any other suggestions or need assistance, feel free to reach out.
Best Regards,
PayDo Team
The IBAN feature has simplified my…
The IBAN feature has simplified my financial management immensely. It's very convenient.
July 17, 2024
Unprompted review
Reply from PayDo
Dear Luisa,
Thank you for sharing your experience! We're thrilled to hear that our IBAN feature has made managing your finances much easier and more convenient. If you have any questions or need further assistance, please don't hesitate to reach out.
Best Regards,
PayDo Team
Paydo's security features give me peace…
Paydo's security features give me peace of mind. I trust them completely with my financial transactions.
July 11, 2024
Unprompted review
Reply from PayDo
Dear Austin,
Thank you for your kind words! We're delighted to hear that our security features give you peace of mind. Your trust means everything to us, and we're committed to ensuring your financial transactions are always safe and secure.
Best Regards,
PayDo Team
Paydo's fast verification process had…
Paydo's fast verification process had me up and running in no time. Highly recommend it for anyone needing a reliable payment solution.
July 8, 2024
Unprompted review
Reply from PayDo
Dear Loui,
Thank you for your positive feedback! We're thrilled to hear that our fast verification process made it easy for you to get started. Your recommendation means a lot to us, and we're glad to provide you with a reliable payment solution.
Best Regards,
PayDo Team
I love using Paydo for my international…
I love using Paydo for my international transactions. The ability to handle multiple currencies seamlessly is a game-changer.
July 15, 2024
Unprompted review
Reply from PayDo
Dear Loretta,
Thank you for sharing your positive experience! We're delighted to hear that our multi-currency feature is making your international transactions smoother. If you ever need any assistance, we're here to help!
Best Regards,
PayDo Team
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