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PayEscape Reviews 

199
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and professional during onboarding and daily payroll tasks. Reviewers also highlight the responsive customer service and user-friendly platform that make managing payroll completely stress-free. Clients genuinely appreciate the prompt communication and dedicated support team that ensures every query is resolved quickly. However, some people mentioned that the platform can feel complex at times and requires additional guidance to navigate. A few reviewers also noted that there is occasional room for improvement when handling specific technical questions and inquiries.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, expressing great satisfaction with the knowledgeable,... See more

Service

Users describe positive interactions with service, highlighting a supportive team that makes payroll... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the support team is... See more

Response time

Customers consistently note positive experiences with response time, highlighting that support agents and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m so pleased with how easy the whole payroll setup was. I thought it might be a bit of a headache, but everything was sorted so quickly and smoothly, and I honestly couldn’t have asked for more.... See more

Company replied

Rated 5 out of 5 stars

Payescape just make the whole payroll process so simple. The portal is excellent, it has been developed over time and all changes are improvements. If on a rare occasion the portal does not do what yo... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing service! From meeting on Monday to discuss our requirements, to having our staff paid just three days later — we genuinely couldn’t have asked for more. Brilliant service from sta... See more

Company replied

Rated 5 out of 5 stars

Payescape has been a great payroll platform for our business. The whole team provides great support, and I want to give a special shoutout to Charlotte, who is always incredibly helpful whenever I spe... See more

Company replied


Company details

  1. Payroll Service
  2. also in
  3. Accounting Firm
  4. Business to Business Service
  5. Financial Institution
  6. Human Resource Consulting
  7. Non-Bank Financial Service

Written by the company

Payescape is one of the UK’s fastest growing Payroll, HR and Time Management providers. Our cloud-based technology coupled with world-class customer service is revolutionising how businesses today manage their employees. Our automation of labour-intensive payroll and people management tasks is freeing up businesses to focus on their core strengths and adding real value to their business. Payescape removes the administrative burden from your workload and delivers simple, effective, and reliable online Payroll, HR and Time Management solutions. With hundreds of satisfied customers throughout the UK, we understand the intricacies of payroll and HR legislation, so you don’t have to. And our dedicated team of CIPP and CIPD certified professionals are always on hand to provide the expert support you need when you need it. Payescape provides the following services: - Outsourced Payroll Service - Fully managed Payroll Service - Payroll Software Only - HR Software and Service - HR Consultancy Service - Time and Attendance Management - Access Control Services


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

199 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(199)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A* service, friendly and knowledgeable staff

We made the decision to move from inhouse payroll to an outsourced payroll provider due to a large increase in staff number which made the admin burden of payroll inhouse too inefficient and the cost of outsourcing more cost effective.

We have been blown away by the excellent customer service and would like to give a particular mention to Emma who give us so much detail about the system prior to signing up and Rebecca who has been instrumental to the smooth implementation and transition of the payroll process.

Our first months payroll went seamlessly and we could not be happier with the service, features of the package and fantastic team who have been incredibly helpful with any queries we have.

If you are thinking about outsourcing payroll I would highly recommend using Payescape - you will not regret your decision.

July 19, 2022
Unprompted review
Rated 1 out of 5 stars

Expect to be hung up on!

Had the unfortunate privilege of speaking with Craig on the phone who hung up on me after I cancelled the meeting to view a demo, I explained politely that we no longer needed the demo over missing features that we did not see advertised on their site and rather than being professional about it, he had the nerve to give me attitude over the phone, guess we defiantly won’t be choosing Payescape for our HR needs! Way more professional businesses exist.

May 10, 2022
Unprompted review
PayEscape logo

Reply from PayEscape

Good morning Ghost,

We are disappointed to hear about the experience you have received during your recent enquiry with our team.

PayEscape provide a wide range of HCM solutions, and we regret that we did not clearly ascertain your needs.

Your feedback is valuable to us, and we will be investigating this matter further.

Thank you for your feedback

Kind regards
PayEscape.

Rated 5 out of 5 stars

We are really happy with your services!

We are really happy with your services!
Everyone is always very helpful, and anytime we have an issue we always have support.

April 1, 2022
Unprompted review
PayEscape logo

Reply from PayEscape

Hi Catarina,

Thank you for your review, we are glad to hear you are happy with our services and find our team helpful. We are proud that our team are always there for you when you need them.

Kind regards

From all at PayEscape

Rated 5 out of 5 stars

Our Safety Net

We are a Recruitment Company solely for Event & Festival Staff. Payescape, and their Staff have been an absolute blessing and we genuinely could not function without their support. Last year coming out of lockdown faster than anticipated, and having already made the decision to use a 3rd Party company for Payroll, they assisted us every step of the way.

As we exploded in growth almost overnight, and with the sheer numbers of Staff that we were recruiting (at it's busiest, payrolls of nearly 600 staff), Payescape guided us through the chaos.

I am not one for writing reviews, but I can honestly say, Payescape and their incredibly (endlessly) patient, professional and friendly team - were our Safety Net.

We are so impressed with them, we are working with them to adopt into our systems some of their other services.

March 9, 2022
Unprompted review
PayEscape logo

Reply from PayEscape

Hi Sara

Thank you so much for taking the time to provide a review. It is great to hear that you’ve had a five star experience using our outsourced payroll services. We’ll make sure to feed this back to our payroll experts. The team at PayEscape appreciates your business and positive feedback and we wish you every success as your business continues to grow

Thank you
PayEscape

Rated 5 out of 5 stars

Always friendly, always helpful

The team at Payescape are always friendly and super helpful. We have worked with them for years and I know that this is not about just one single person and I can say that everyone I have linked with there by email or directly have been brilliant.

March 2, 2022
Unprompted review
PayEscape logo

Reply from PayEscape

Hi Paul,
Thanks so much for your review. It is great to hear that you’ve had a five star experience using our outsourced payroll services with PayEscape. We’ll make sure to feed this back to our payroll experts. The team at PayEscape appreciates your longstanding business and positive feedback.

Thank you
PayEscape

Rated 5 out of 5 stars

Payescape has massively helped us as a…

Payescape has massively helped us as a business and me with managing payroll. Before it was extremely heavy lifting and time consuming to run payroll. With the Payescape team by your side and running the payroll this has saved me so much time to focus on what we do best as a business.

January 19, 2022
Unprompted review
PayEscape logo

Reply from PayEscape

Hi Sam,
Thanks so much for your review. We are pleased that you are experiencing the benefits that PayEscape brings to your business. We’ll make sure to feed this back to our teams. The team at PayEscape appreciates your business and positive feedback and we look forward to supporting you in the future.

Many thanks
PayEscape

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