This is our third booking in the last 4 years with PLT and we would not book OS travel with anyone else!! This time afforded us to book Premium Economy on Emirates to Europe and we are so happy and th... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Rica was incredible - Attentive and thoughtful service from start to finish. She took the time to walk me through my booking questions and changes, patient and thorough every step of the way. It's cle... See more
Company replied
Booked our flights to Queenstown to celebrate my son's 18th. Leaving late October and all paid off! A great way for me, single Mum, to ensure my son has amazing memories and gets some adventure touris... See more
Company replied
If you’re looking for the review that’ll take you out of doubt, this is it. Cindy from Pay Later Travel made the whole process so easy from start to finish. She was patient, answered every question, a... See more
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Company details
About Paylater Travel Australia
Written by the company
Paylater Travel was founded in 2017 with a simple, yet powerful mission: to make more meaningful moments take flight.
Fast forward to today and we’ve helped over hundreds of thousands of people travel on their own terms. We’re bringing big dreams to life, without burdensome debt. Whether that’s reuniting families, connecting friends or unlocking new adventures, at Paylater Travel, we’re so grateful to be making the world a more connected place.At Paylater Travel, we’re as invested in your journey as you are. From the moment you book your flight, until you're back home with a camera roll full of incredible memories, we're here to ensure smooth sailing every step of the way.
To book a flight with us head over our website and Lock in your flight with a small deposit. We buy the ticket on your behalf. You’ve now locked in today’s prices and can pay it off in flexible instalments.Contact info
4.8
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 month
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great work
Although it took a over 45 minutes for someone to help me. I received excellent customer care and got all the answers i was looking for.
August 12, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for sharing this, and we're sorry for the 45-minute wait before getting connected, that's longer than we want any customer to experience. That said, we're really glad the customer care once you got through was excellent and gave you all the answers you needed.
Efficient, understanding and courteous
Very efficient, quick reply, handled my query without incident. I was asking for a payment extension, die to an unexpected bill. Very direct courteous reply, outlining PTP. Very happy with the service I received
August 12, 2026
Unprompted review
Reply from Paylater Travel Australia
We appreciate this feedback. Efficient, direct, and courteous handling of your payment extension request reflects the service standard we aim to provide.
My experience was awesome
My experience was awesome. Karen helped out with what I needed and amend what was needed, in two minutes it was done so I’m really happy with the service. My first time using Pay Later I would definitely recommend other people once I finish my payments to do this way, especially when it’s last minute, but thank you, Karen. Blessed day.
August 12, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for sharing this! We're so glad Karen got everything amended and sorted in just two minutes, especially with the last-minute timing. Knowing this was your first experience with PayLater Travel and that you'd already recommend it to others once your payments are complete means a great deal. We'll be sure to pass along your thanks to Karen. Blessed day to you too!
Excellent service from Yayan today
Excellent service from Yayan today. Clearly understandable.
August 12, 2026
Unprompted review
Reply from Paylater Travel Australia
We appreciate this feedback. Yayan's excellent, clear communication reflects the service standard we aim to provide. We'll ensure this feedback reaches him.
Reply from Paylater Travel Australia
Quick and efficient, that's Raffy for you! We'll make sure he hears this. Thanks for sharing!
I dealt with Cindy and Kerwin
I dealt with Cindy and Kerwin. The customer service was unbeatable. They both gave me different options and explained everything so well. Once my flights were paid off I got my e ticket straight away. I am travelling from Vancouver to Dublin. The process was very easy. I would 100% use this site again
August 10, 2026
Unprompted review
Reply from Paylater Travel Australia
We're so glad Cindy and Kerwin provided such unbeatable service, walking you through different options and explaining everything clearly. Getting your e-ticket right away once your flights were paid off is exactly the smooth finish we aim for. We'll be sure to pass along your thanks to both of them, and we hope your Vancouver to Dublin trip is wonderful!
Reply from Paylater Travel Australia
Thank you so much for this! We're really glad you experienced a quick, helpful response.
she accomadated me well
August 10, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for sharing this! We're so glad she accommodated you well. We'd love to recognize her properly, would you be able to share her name with us?
First time using this Paylater travel…
First time using this Paylater travel and honeslty am really happy with the service. Can't fault anything I will recommend and reuse it for future travels
June 11, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for this! We're really glad your first experience with PayLater Travel was such a positive one, with nothing to fault. Knowing you'll recommend and reuse it for future travels means a great deal to us.
RAFFY was a great help in assisting me…
RAFFY was a great help in assisting me with choosing our seat selections. Well done on providing a great service. Thank you again
August 11, 2026
Unprompted review
Reply from Paylater Travel Australia
We appreciate this feedback. Raffy's helpful assistance with your seat selections reflects the service standard we aim to provide. We'll ensure this feedback reaches him.
Rowena,Reese and Mitch
Rowena, Reese and Mitch has been promp and efficient in assisting me with flight changes.
August 10, 2026
Unprompted review
Reply from Paylater Travel Australia
We appreciate this feedback. Rowena, Reese, and Mitch's prompt, efficient assistance with your flight changes reflects the service standard we aim to provide. We'll ensure this feedback reaches all three of them.
Helped so much with extending my…
Helped so much with extending my payment date due to issues with my bank!
August 10, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for sharing this! We're so glad we could help extend your payment date while you worked through the bank issue. That kind of flexibility when you need it most means a lot to us.
Rica was swift and helped with my…
Rica was swift and helped with my concern.
August 10, 2026
Unprompted review
Reply from Paylater Travel Australia
We appreciate this feedback. Rica's swift resolution of your concern reflects the service standard we aim to provide. We'll ensure this feedback reaches her.
Yayan is very quick to be a let to…
Yayan is very quick to be a let to resolve my issue for payment extension. Highly recommend paylatertravel for your future travels, you can able to plan ahead and pay monthly affordable payments. Thank you
August 10, 2026
Unprompted review
Reply from Paylater Travel Australia
We're so glad Yayan was quick to help resolve your payment extension, and that the affordable monthly payment plan continues to make planning ahead easier for you. We'll be sure to pass along your thanks to him.
Making it easier for families to enjoy…
Making it easier for families to enjoy a trip away. Easy set up, fair terms and cons. Great way to travel if you have a big family
June 10, 2026
Reply from Paylater Travel Australia
Thank you so much for this! We're really glad the easy setup and fair terms made planning a trip away more accessible for your family. Being a great option for big families to travel means a lot to us.
Cindy was very helpful and understood…
Cindy was very helpful and understood my situation right away, she acknowledged how much this trip means to us and is very thoughtful. She was able to ease my mind, this is how customer service should work, very very considerate.
August 9, 2026
Unprompted review
Reply from Paylater Travel Australia
We appreciate this feedback. Cindy's understanding, thoughtful approach in recognizing the significance of your trip reflects the service standard we aim to provide. We'll ensure this feedback reaches her.
Kerwin was quick and a great help
Kerwin was quick and a great help! Thank you!
August 9, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for sharing this! We're so glad Kerwin was quick and a great help. We'll be sure to pass along your thanks to him.
Great prompt service
August 8, 2026
Unprompted review
Reply from Paylater Travel Australia
We appreciate this feedback. Prompt, great service reflects the standard we aim to provide.
Amazing service
I can’t recommend PayLater Travel enough, this company is absolutely AMAZING. They enabled me to pay for my Melbourne to NYC return flights over time which would have been difficult for me upfront, especially since I wanted to lock it in early.
Customer service is amazing and the website is very easy to use, no matter how tech savvy you may be. The payment process is also flawless, I have never had a problem. I’ve seen some reviews about limitations in regards to cancellations and modifications but with anything you buy or sign up for it’s up to you to understand the terms and how it works. Paylater Travel is 100% legitimate and very well trusted by me. You don’t even need a good credit score either, just a deposit. Do your part by following through with the payments and PLT will get you to where you need to go. I’ll definitely be back, thank you for helping me get to America in Nov ‘26!
UPDATE: Just used them again to book flights to Hobart for a weekend getaway a month after I get back from the US, and had the same incredible convenient flawless experience. This company keeps kicking goal after goal and somehow never misses! They make it so much easier to go places, I’m so so happy this service exists. Although I can afford to pay upfront, (I just choose not to), you are a lifeline for so so many people, and you should be so proud with what you’ve built :)
August 8, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for this incredible review! We're absolutely thrilled to hear how PayLater Travel made your Melbourne to NYC flights manageable through flexible payments, especially with locking in your fare early. Knowing you found the website easy to use and the payment process flawless, along with appreciating that no credit score is needed, means a great deal to us.
Yayan was just amazing
Yayan was very kind, attentive and understanding. I am truly grateful for kind of service. May God bless you all.
August 7, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for sharing this! We're so glad Yayan was kind, attentive, and understanding throughout. That kind of care means so much, and we'll be sure to pass along your thanks to him. God bless you too!
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