This is our third booking in the last 4 years with PLT and we would not book OS travel with anyone else!! This time afforded us to book Premium Economy on Emirates to Europe and we are so happy and th... See more
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Review summary
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Rica was incredible - Attentive and thoughtful service from start to finish. She took the time to walk me through my booking questions and changes, patient and thorough every step of the way. It's cle... See more
Company replied
Booked our flights to Queenstown to celebrate my son's 18th. Leaving late October and all paid off! A great way for me, single Mum, to ensure my son has amazing memories and gets some adventure touris... See more
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If you’re looking for the review that’ll take you out of doubt, this is it. Cindy from Pay Later Travel made the whole process so easy from start to finish. She was patient, answered every question, a... See more
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Company details
About Paylater Travel Australia
Written by the company
Paylater Travel was founded in 2017 with a simple, yet powerful mission: to make more meaningful moments take flight.
Fast forward to today and we’ve helped over hundreds of thousands of people travel on their own terms. We’re bringing big dreams to life, without burdensome debt. Whether that’s reuniting families, connecting friends or unlocking new adventures, at Paylater Travel, we’re so grateful to be making the world a more connected place.At Paylater Travel, we’re as invested in your journey as you are. From the moment you book your flight, until you're back home with a camera roll full of incredible memories, we're here to ensure smooth sailing every step of the way.
To book a flight with us head over our website and Lock in your flight with a small deposit. We buy the ticket on your behalf. You’ve now locked in today’s prices and can pay it off in flexible instalments.Contact info
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 month
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Bunch of crook's taking money for a…
Bunch of crook's taking money for a cancelled ticket weeks ago
August 13, 2026
Unprompted review
Reply from Paylater Travel Australia
Sorry to hear this, and we get the frustration of a cancelled ticket weeks ago still hanging over you. We're taking a close look at this, and someone from our team will be in touch soon to help sort it out.
RECOMMEND!!! Honestly we had an emergency and needed…
Honestly we had an emergency and needed about $1900 on the spot for our tickets but paytravel saved us. Would definitely recommend for those emergency trips where money is abit tight. It’s so easy to apply and we paid it off early by a month. Woohooo
August 13, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for this! We're so glad we could help during such an urgent moment, covering the $1,900 you needed right when it mattered most. Knowing it was easy to apply and that you paid it off a whole month early means a great deal, and your recommendation for emergency situations really means a lot to us.
Was an easy transaction and changes in…
Was an easy transaction and changes in our booking was explained clearly. She was very patient. Thank you Shilmar
August 13, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for sharing this! We're so glad the transaction was easy and that the booking changes were explained clearly with such patience. We'd love to recognize her properly, would you be able to share her name with us?
I am so appreciative that the customer…
I am so appreciative that the customer service was able to help me get an extension on my payment. Thanks too tonet for helping me, he was quick and very transparent.
August 12, 2026
Unprompted review
Reply from Paylater Travel Australia
We appreciate this feedback. Tonet's quick, transparent handling of your payment extension reflects the service standard we aim to provide. We'll ensure this feedback reaches him
Quick response
Quick response
Sorted my query in a timely manner.
Great customer service
August 13, 2026
Unprompted review
Reply from Paylater Travel Australia
We appreciate this feedback. Quick, timely resolution reflects the service standard we aim to provide.
Together was extremely helpful and…
Together was extremely helpful and efficient with my payment extension
August 12, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for sharing this! We're so glad the support you received was extremely helpful and efficient with your payment extension. We'd love to recognize whoever assisted you, would you be able to share their name with us?
Easy and convenient way to book your…
Easy and convenient way to book your Holiday. Service was amazing and payment options are really good
June 13, 2026
Reply from Paylater Travel Australia
Thank you so much for this! We're really glad booking your holiday felt easy and convenient, and that both the service and payment options stood out.
Very excellent service
Very excellent service! Mio ia very responsive with all my questions! 👌👌
August 11, 2026
Unprompted review
Reply from Paylater Travel Australia
Responsive and excellent, that's Mio for you! We'll make sure he hears this. Thanks for sharing! 👌
Understanding and easy payments
Very easy affordable payments, my daughter has booked 2 flights through paylater travel au and will keep booking in near future
June 13, 2026
Reply from Paylater Travel Australia
Affordable, easy payment options across two bookings reflect the value we aim to provide. We look forward to supporting future bookings as well.
great work
Although it took a over 45 minutes for someone to help me. I received excellent customer care and got all the answers i was looking for.
August 12, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for sharing this, and we're sorry for the 45-minute wait before getting connected, that's longer than we want any customer to experience. That said, we're really glad the customer care once you got through was excellent and gave you all the answers you needed.
Efficient, understanding and courteous
Very efficient, quick reply, handled my query without incident. I was asking for a payment extension, die to an unexpected bill. Very direct courteous reply, outlining PTP. Very happy with the service I received
August 12, 2026
Unprompted review
Reply from Paylater Travel Australia
We appreciate this feedback. Efficient, direct, and courteous handling of your payment extension request reflects the service standard we aim to provide.
My experience was awesome
My experience was awesome. Karen helped out with what I needed and amend what was needed, in two minutes it was done so I’m really happy with the service. My first time using Pay Later I would definitely recommend other people once I finish my payments to do this way, especially when it’s last minute, but thank you, Karen. Blessed day.
August 12, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for sharing this! We're so glad Karen got everything amended and sorted in just two minutes, especially with the last-minute timing. Knowing this was your first experience with PayLater Travel and that you'd already recommend it to others once your payments are complete means a great deal. We'll be sure to pass along your thanks to Karen. Blessed day to you too!
Excellent service from Yayan today
Excellent service from Yayan today. Clearly understandable.
August 12, 2026
Unprompted review
Reply from Paylater Travel Australia
We appreciate this feedback. Yayan's excellent, clear communication reflects the service standard we aim to provide. We'll ensure this feedback reaches him.
Reply from Paylater Travel Australia
Quick and efficient, that's Raffy for you! We'll make sure he hears this. Thanks for sharing!
I dealt with Cindy and Kerwin
I dealt with Cindy and Kerwin. The customer service was unbeatable. They both gave me different options and explained everything so well. Once my flights were paid off I got my e ticket straight away. I am travelling from Vancouver to Dublin. The process was very easy. I would 100% use this site again
August 10, 2026
Unprompted review
Reply from Paylater Travel Australia
We're so glad Cindy and Kerwin provided such unbeatable service, walking you through different options and explaining everything clearly. Getting your e-ticket right away once your flights were paid off is exactly the smooth finish we aim for. We'll be sure to pass along your thanks to both of them, and we hope your Vancouver to Dublin trip is wonderful!
Reply from Paylater Travel Australia
Thank you so much for this! We're really glad you experienced a quick, helpful response.
she accomadated me well
August 10, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you for sharing this! We're so glad she accommodated you well. We'd love to recognize her properly, would you be able to share her name with us?
First time using this Paylater travel…
First time using this Paylater travel and honeslty am really happy with the service. Can't fault anything I will recommend and reuse it for future travels
June 11, 2026
Unprompted review
Reply from Paylater Travel Australia
Thank you so much for this! We're really glad your first experience with PayLater Travel was such a positive one, with nothing to fault. Knowing you'll recommend and reuse it for future travels means a great deal to us.
RAFFY was a great help in assisting me…
RAFFY was a great help in assisting me with choosing our seat selections. Well done on providing a great service. Thank you again
August 11, 2026
Unprompted review
Reply from Paylater Travel Australia
We appreciate this feedback. Raffy's helpful assistance with your seat selections reflects the service standard we aim to provide. We'll ensure this feedback reaches him.
Rowena,Reese and Mitch
Rowena, Reese and Mitch has been promp and efficient in assisting me with flight changes.
August 10, 2026
Unprompted review
Reply from Paylater Travel Australia
We appreciate this feedback. Rowena, Reese, and Mitch's prompt, efficient assistance with your flight changes reflects the service standard we aim to provide. We'll ensure this feedback reaches all three of them.
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