This is a HORRIBLE Payroll/HR solution. Their systems are buggy and they never answer the phone. I have been on hold for hours every time I try to reach them. Their FSA interface is horrendous. Cl... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
1.) HORRIBLE..!!If you call customer service number..AI, cannot talk to anyone or leave a message.. 2.) It takes too long to get money requested, "Daily Pay" is much Better. 3.) God forbid, it's... See more
Terrible company. They sell you on hassle free service. when we signed up they told us we could send in our payroll every month every month. when we sent the payroll in with fewer employees even thoug... See more
Absolutely horrible company. From implementation to termination of services within six months, they are incompetent from beginning to end. No one can answer questions clearly. They can’t even input y... See more
Company details
Written by the company
Paylocity's comprehensive product suite delivers a unified platform for professionals to make strategic decisions in the areas of benefits, core HR, payroll, talent, and workforce management, while cultivating a modern workplace and improving employee engagement. The platform can be accessed 24*7 from any given location using the mobile application.
Contact info
1400 American Lane, 60173, Schaumburg, United States
- 1-888-873-8205
- service@paylocity.com
- paylocity.com
1.2
Bad
107 reviews
Hasn’t replied to negative reviews
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We switched from ADP to Paylocity
We switched from ADP to Paylocity - what a dream. This company knows what they are doing; their customer service is informed and prompt in replying. The software is VERY user friendly; the payroll tax returns are easy to find and download. If you are using ADP - I HIGHLY recommend switching to Paylocity; the conversion was so simple and this is just a great company.
June 14, 2022
Unprompted review
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This company is an unmitigated…
This company is an unmitigated disaster. Their answer to any and all problems is a token effort with no resolution and no follow-up. They must get a "to do" list, they check off the box as "completed" after doing nothing and then one doesn't hear fromt them again. I get bounced around from department to department, they might make a token call from an anonymous phone number but when I try returning their calsl I can never reach the person who called. The sales department made promises they cannot or will not fulfill and then throw you to the dreadful "support" wolves. Is there a good payroll company out there? I've been in business since 1998 and I've yet to find one. Surely it's not Paychex or ADP either.
May 21, 2022
Unprompted review
Stay away from the ATS.
The HRIS is fine...I don't know much about customer support (as reading other reviews), but I have to say that the ATS system is way below average.
They sell you on an "open API", but very few integrations actually work. If you want the ATS to integrate with anything, be prepared to get scoped $20,000+ for the other company to build the integration.
Every time I call in I get a note that says "your account manager is unavailable".
Also, when you sign up for the Paylocity ATS, you also have to sign up for JobTarget, which is $1-2K per month in order for your jobs to get posted anywhere except Indeed.
Very frustrating onboarding/implementation as well...one of the worst I've ever been a part of.
May 3, 2022
Unprompted review
Horrible customer service
Many user issues with this SaaS and the company does not provide employee user support to address issues. Cannot understand why our HR department has chosen this vendor!
February 25, 2022
Unprompted review
One of the worse customer services…
One of the worse customer services experience in payroll industry. Refuses to respond to tax notices and will delay so long, you have to handle on your own. This is a tactic for most of their services, 1095c, do not have them process. We spend over 24 hours hand keying information, when rep told us it was a simple upload. I have over 30 years processing payroll and this is some of the worst customer service.
February 22, 2021
Unprompted review
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