Horatio my assigned agent attended the matter in a very friendly and efficient way. He quickly assessed the problem and provided excellent service. Well done!!💯💯
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See what reviewers are saying
Amazing experience of customer service team. I decided to use email to contact them. Replied quickly, listed exactly what I needed to do, did what was asked and query regarding refund solved very prom... See more
Company replied
AWFUL Platform, stupid forms that don't work with a timer that is (almost) invisible, and kicks you out of the system if you're not fast enough. Inexistent Customer Service that just tells you "we... See more
Company replied
I bought 4 tickets for my husband son , and daughter-in-law to see Andre Rieu in Glasgow September 2026. my daughter-in law has told us she is now pregnant . I contacted Pay logic this morning a... See more
Company replied
Company details
Written by the company
Ticketing van Paylogic. Tickets voor uw evenement verkopen? Door Paylogic staat uw kaartverkoop binnen 24 uur online. Bekijk de mogelijkheden.
Contact info
Netherlands
- paylogic.com
3.8
Great
1K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick help and very good
Quick help and very good. All my questions were immediately answered and resolved.
February 13, 2026
Unprompted review
Reply from Paylogic International
Hi Johannes,
Thank you so much for your kind review! We're delighted to hear that you've had a positive experience with our service. If there's anything else we can assist you with, feel free to reach out through our contact form.
We hope you have a nice day.
Best,
Paylogic Marketing team
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very good service
February 12, 2026
Unprompted review
Reply from Paylogic International
Hi Natalia,
We truly appreciate you taking the time to share your feedback! It's great to know our service has been helpful to you. If you have any more questions or need assistance, don't hesitate to get in touch via our contact form.
We hope you have a nice day.
Best,
Paylogic Marketing team
Kudos to customer care!
I had some issue with payment (caused by myself), turned to customer service and, I must say, everything was sorted out super fast and pleasant! Very good customer experience!
February 10, 2026
Unprompted review
Reply from Paylogic International
Hi Dijana,
Thank you for your thoughtful review! We're happy we could provide the support you needed. Should you require any further assistance, we’re here to help, just reach out via our contact form.
We hope you have a nice day.
Best,
Paylogic Marketing team
Very good customer service from Lilly
February 11, 2026
Unprompted review
Reply from Paylogic International
Hi Brian,
Thank you for your message! We appreciate you taking the time to leave a positive review and we are glad that our service has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Paylogic Marketing team
Prompt and efficient response
Prompt and efficient response. Thank you
February 5, 2026
Unprompted review
Reply from Paylogic International
Hi Maria,
We truly appreciate you taking the time to share your feedback! It's great to know our service has been helpful to you. If you have any more questions or need assistance, don't hesitate to get in touch via our contact form.
We hope you have a nice day.
Best,
Paylogic Marketing team
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It took a few attempts
It took a few attempts before the chatbot was able to understand my request and then ask a "colleague" for assistance. It took patience but it all worked out in the end. I was able to cancel a double order and have my tickets sent to the correct email. Even though I understand the advantages of the tool, I would have preferred to talk directly to a person.
February 5, 2026
Unprompted review
Reply from Paylogic International
Hi Carole,
Thank you for your message! We appreciate you taking the time to leave a positive review and we are glad that our service has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Paylogic Marketing team
change invite for assigned ticket
it seems impossible to change the assigned ticket to another friend to join me for a concert even if i am the main booker of the tickets.
January 28, 2026
Unprompted review
Reply from Paylogic International
Hi Jean-Luc,
Thank you for your message and we appreciate your feedback.
We are sorry to hear you did not immediately receive an answer from us regarding your name change request. We can see that our customer service has since responded to and resolved your query.
If you have any further questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Paylogic Marketing team
They were extremely helpful in…
They were extremely helpful in assisting me with the change and refund of add-on purchase for Tomorrowlan Winter. Excellent service
January 20, 2026
Unprompted review
Reply from Paylogic International
Hi Nilli,
Thank you for your thoughtful review! We're happy we could provide the support you needed. Should you require any further assistance, we’re here to help, just reach out via our contact form.
We hope you have a nice day.
Best,
Paylogic Marketing team
It was a very good experience and user…
It was a very good experience and user friendly to submit for a refund of the concert tickets. The follow up actions were prompt and easy instructions to follow. Thank you.
January 20, 2026
Unprompted review
Reply from Paylogic International
Hi Andrew,
Thank you for your message! We appreciate you taking the time to leave a positive review and we are glad that our service has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Paylogic Marketing team
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I'm Brazilian and purchased a ticket…
I'm Brazilian and purchased a ticket for a festival in Portugal in installments. I had an issue with my credit card and needed to change the billing information. I contacted the Paylogic support team through the website chat, and my issue was resolved within minutes. I'm very pleased with my experience with the company!
January 15, 2026
Unprompted review
Reply from Paylogic International
Hi Michaelly,
Thank you for your message! We appreciate you taking the time to leave a positive review and we are glad that our service has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Paylogic Marketing team
I contacted customer service with the…
I contacted customer service with the question and it was answered and solved within minutes by the very helpful Lilly!
January 9, 2026
Unprompted review
Reply from Paylogic International
Hi HJ,
Thank you so much for your kind review! We're delighted to hear that you've had a positive experience with our service. If there's anything else we can assist you with, feel free to reach out through our contact form.
We hope you have a nice day.
Best,
Paylogic Marketing team
Anita was extremely helpful
Anita was extremely helpful. I bought tickets as a gift for an 80 year old . I needed both signed to me to allow me to print them manually.
Anita was extremely friendly . I had problems providing some security proof of purchase and I can not thank Anita enough . It would have been quicker for her to end chat and I contact again at the end of the month however she persevered with me.
Fantastic customer service
January 7, 2026
Unprompted review
Reply from Paylogic International
Hi Joanne,
Thank you for your message! We appreciate you taking the time to leave a positive review and we are glad that our service has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Paylogic Marketing team
Resolved
I had to get my own mistake rectified, and they very kindly amended it. They were very helpful
December 19, 2025
Unprompted review
Reply from Paylogic International
Hi Kevin,
Thank you for your thoughtful review! We're happy we could provide the support you needed. Should you require any further assistance, we’re here to help, just reach out via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
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Excellent Support
I initially booked multiple lots of tickets to see Andre Rieu. However don’t need the all, I contacted support and heard back extremely quickly. They refunded me with no hassle. Thank you Freya!
December 18, 2025
Unprompted review
Reply from Paylogic International
Hi Riley,
Thank you for your thoughtful review! We're happy we could provide the support you needed. Should you require any further assistance, we’re here to help, just reach out via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Tomorrowland personalization tickets
I had issues with my Tomorrowland personalization, I made a mistake and Sacha from Support helped me to fix my tickets in less than 24 hours
December 16, 2025
Unprompted review
Reply from Paylogic International
Hi Riivo,
Thank you so much for your kind review! We're delighted to hear that you've had a positive experience with our service. If there's anything else we can assist you with, feel free to reach out through our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Helpful and efficient service
I needed to change my ticket for a concert I had booked and emailed the company who immediately replied and advised they would try their best to resolve my query. Within 24 hours I had received emails advising me what to do and a refund was issued and replacement tickets bought. Very happy with the polite and efficient way my query (totally my fault too) was dealt with.
December 12, 2025
Unprompted review
Reply from Paylogic International
Hi Denise,
Thank you so much for your kind review! We're delighted to hear that you've had a positive experience with our service. If there's anything else we can assist you with, feel free to reach out through our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
only automated replies
i keep getting automated replies for every request however my issue requires a human being as they need to reset my instalment payment link to allow me to pay it manually.
December 6, 2025
Unprompted review
Reply from Paylogic International
Hi Jean Paul,
Thank you for your message and we appreciate your feedback.
We are sorry to hear it took some time for our customer service to get back to you. We can see that the issue has now been resolved and that you have managed to pay your missed installment for your order.
If you have any further questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
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My request was answered very fast and…
My request was answered very fast and paylogic found a Solution I am satisfied with. And that only Hours before the Event Starts. Thank you very much.
December 6, 2025
Unprompted review
Reply from Paylogic International
Hi Andreas,
Thank you so much for your kind review! We're delighted to hear that you've had a positive experience with our service. If there's anything else we can assist you with, feel free to reach out through our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Thanks
The response was very quick and my request was met quickly, making me happy.
December 2, 2025
Unprompted review
Reply from Paylogic International
Hi Dilara,
Thank you for your message! We appreciate you taking the time to leave a positive review, and we are glad that our service has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
I had to change the date of a ticket
I had to change the date of a ticket, received quick and efficient help, thanks
November 27, 2025
Unprompted review
Reply from Paylogic International
Hi Nicolas,
Thank you for your message! We appreciate you taking the time to leave a positive review, and we are glad that our service has been helpful to change the date. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
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