Second month using it
Second month using it. The fuel advance fee was what convinced me to try it, and I'm still finding something useful most weeks. At $19, I'm happy with it so far.
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Pay Oper is subscription software for leased trucking owner operators. It reads the weekly settlement statement, indexes the signed lease, and flags any deduction with no matching clause or an amount the lease does not support. It also tracks the escrow balance and the interest owed on it. Plans run from a free tier to ninety nine dollars, and the driver sees which clause covers which charge.
580 S High St, 43215, Columbus, United States
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Second month using it. The fuel advance fee was what convinced me to try it, and I'm still finding something useful most weeks. At $19, I'm happy with it so far.
Pay Oper did what it promised. It flagged three charges, including a Cargo chargeback for a load that was never on my truck, and showed me the relevant clause in my lease. After that, I contacted my carrier and was asked to put everything in writing, but never heard back. Pay Oper doesn't argue the case for you and I found it useful for identifying the charges and showing me where they came from.
My carrier's settlement comes as a scanned page. Not a clean file, a picture of a printout, and that is what I get every Friday whether I like it or not.
Three weeks running the deduction column came back garbled. Numbers in the wrong rows, the escrow line reading as a fuel line, one week it showed a negative tractor payment. I am on the thirty nine dollar tier so I figured that was the tier that handles it
Emailed support on a Monday. Nothing. Emailed again Wednesday with screenshots of all three weeks. Nothing. Five business days, not a word, not even an auto reply saying they got it. That is what got me, not the parsing. Software has bugs. Ignoring a paying customer for a week is a choice.
Two fair things. The escrow tracker worked and it is the only place I have ever seen that balance written down. And the price is honest, they are not taking a cut of anything. But I cancelled and I am not going to pretend otherwise.
My son set me up on this. I am not good with the phone. First time I took pictures of my lease it would not read them, second time I got better light and it went through fine. Flagged my physical damage premium at eighteen dollars over what the lease says. Eighteen a week for eleven years. Do that math.
Six weeks in. Reads my settlement fine, matched everything to the lease, flagged nothing. Good news I guess. Not sure I will keep paying for it.
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