Abigail Skinner( my ‘go to’ person ) in Paypacket always goes above and beyond to deal with anything I throw at her! All the staff at Paypacket seem to have been ‘hand picked’ .. the phone calls ar... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Contacted Paypacket regarding leaving employment (nothing sinister) and to request this could be actioned and a P45 issued. Done virtually there and then and P45 generated for download/printing witho... See more
You only have to ring up and explain what has happened, and it is always sorted out now if no buts , Kerry was an absolute treasure in helping me with my question
Company replied
I am very new to Pay Packet and so far it has been a very easy and straight forward process. Any problem I’ve come across has been dealt with professionally and very efficiently.
Company replied
Company details
Written by the company
PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.
Contact info
Friar Lane 40, NG1 6DQ, Nottingham, United Kingdom
- 0800 848 8998
- pay@paypacket.co.uk
- paypacket.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service and very…
Great customer service and very friendly staff. Thank you .
February 16, 2026
Unprompted review
Never had a problem so would highly…
Never had a problem so would highly recommend.
July 16, 2025
Unprompted review
Kimberly is of great help
Kimberly is quite responsive and she has helped us providing the necessary information to resolve the payments to the carers
February 13, 2026
Unprompted review
Paypacket has always been helpful and…
Paypacket has always been helpful and accurate in pay for my daughter's carers. When I call for any reason they are helpful and polite. Thank you.
February 9, 2026
Unprompted review
Great quick response to resolve an…
Great quick response to resolve an issue that is not their fault but helping to sort. Much appreciated
February 12, 2026
Unprompted review
Prompt, Efficient, Excellent service
I always receive a prompt efficient service, great advice and immediate assistance from Kellie when needed. I find the company very dependable and reliable and would recommend them without hesitation
February 11, 2026
Unprompted review
Thank you for a very prompt and…
Thank you for a very prompt and efficient service. Extremely satisfied with all the work done so far , especially in regards to responding to client requests !
February 9, 2026
Unprompted review
PayPacket customer service was…
PayPacket customer service was excellent. The team was quick to respond, professional, and very helpful in resolving my issue. Great experience overall!
February 9, 2026
Unprompted review
Execellent service
Keri Wood with whom I deal with is always prompt and professional when dealing with my account. Any queries I may have are always dealt with immediately.
Highly
Recommend
February 9, 2026
Unprompted review
Excellent customer service
Been using paypacket for 6 months now with no issues. Easy to set up.
My representative Abigail has been fantastic. Any queries I've had she contacts me straight away with help.
Would highly recommend paypacket, especially to anyone new to being an employer.
February 8, 2026
Unprompted review
So helpful & reassuring
So helpful & reassuring. Went above and beyond to talk me through everything and explain it all. Kept me calm when I felt overwhelmed with the forms. Very trusting and helpful. So glad to be using them. Thank you for everything.
February 5, 2026
Unprompted review
"Five-star service from Kellie
"Five-star service from Kellie! She’s helpful, knowledgeable, and always a pleasure to deal with. If you're looking for someone reliable to handle payroll, she’s the one."
February 2, 2026
Unprompted review
Quick and efficient with regards to my…
Quick and efficient with regards to my query.
January 9, 2026
Unprompted review
Exemplary service from Anna who always…
Exemplary service from Anna who always has time to help with any aspect of pay. Such a support over the years and shows empathy every time I call. I have used paypacket since I had to employ PAs to help with the care of my mum and nothing is ever a bother for them. Best wage provider in the uk as far as I’m concerned. Highly recommended. Thanks Anna.
January 28, 2026
Unprompted review
I have used PayPacket for over 2 years
I have used PayPacket for over 2 years. I have found them to be highly efficient, helpful, and responsive to queries. Their staff, in particular, Kellie Holmes and Huma Ghafoor have been great.
January 21, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.