Abigail Skinner( my ‘go to’ person ) in Paypacket always goes above and beyond to deal with anything I throw at her! All the staff at Paypacket seem to have been ‘hand picked’ .. the phone calls ar... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Contacted Paypacket regarding leaving employment (nothing sinister) and to request this could be actioned and a P45 issued. Done virtually there and then and P45 generated for download/printing witho... See more
You only have to ring up and explain what has happened, and it is always sorted out now if no buts , Kerry was an absolute treasure in helping me with my question
Company replied
I am very new to Pay Packet and so far it has been a very easy and straight forward process. Any problem I’ve come across has been dealt with professionally and very efficiently.
Company replied
Company details
Written by the company
PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.
Contact info
Friar Lane 40, NG1 6DQ, Nottingham, United Kingdom
- 0800 848 8998
- pay@paypacket.co.uk
- paypacket.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New Pay Packet Customer
New to this company and seems to be working fine.
January 26, 2026
Unprompted review
Quick and easy
January 26, 2026
Unprompted review
Extremely efficient and fast service…
Extremely efficient and fast service and response , cannot fault , thank you
January 21, 2026
Unprompted review
The people are polite and well mannered…
The people are polite and well mannered when they speak to me and are able to address my concerns and deal with them promptly
January 21, 2026
Unprompted review
Terrible terrible place..never pay on…
Terrible terrible place..never pay on time. Always speak down to customers , with a nasty attitude.
January 21, 2026
Unprompted review
Reply from Paypacket Ltd
I’m very sorry to hear this has been your experience. It’s not usual and we take issues such as these very seriously. I am unable to investigate as your review only shows me your initials, please email me with your name and your employers name so we can urgently resolve the problems you have encountered. My email address is cas@paypacket.co.uk
Samantha answered my call immediately…
Samantha answered my call immediately and sent out timesheets to me via email within minutes
January 21, 2026
Unprompted review
Very responsive to customers queries…
Very responsive to customers queries and resolves issues on time. This is a 5 start customer service.
January 20, 2026
Unprompted review
Very helpful advisors
Very helpful advisors. Quick response to emails.
January 20, 2026
Unprompted review
She was a wonderful call handler she…
She was a wonderful call handler she gave me good explanation iwas very professional to answer all my questions thanks
January 20, 2026
Unprompted review
The Paypacket portal is simple and easy…
The Paypacket portal is simple and easy to use. Each month I can clearly see my wages, how much goes on tax and NI, how much goes into my pension plus unlike other companies I've used in the past I can see how many holiday hours I have available. This is a great feature rather than spending days chasing someone down to tell me.
Also really easy to contact the team via email or phone with any queries.
January 20, 2026
Unprompted review
I spoke to Keri Woods today and she…
I spoke to Keri Woods today and she was extremely helpful today and provided excellent support. She was polite, understanding, and very efficient, ensuring everything was handled promptly as discussed. I really appreciate her assistance and positive attitude.
January 20, 2026
Unprompted review
Efficient service
Prompt response, easy to contact and efficient team member.
Overall having utilized the services of Paypacket Ltd for 2 years, they provide a flawless experience compounded by excellent communication and regular reminders/payroll notifications.
January 16, 2026
Unprompted review
The experience was very good and the…
The experience was very good and the company was great as with their staff.
January 16, 2026
Unprompted review
its very helpful
December 24, 2025
Unprompted review
Samantha was very friendly & polite and…
Samantha was very friendly & polite and resolved my request in minutes and emailed over required documents.. very helpful and informative.
January 12, 2026
Unprompted review
The team are great!
Kellie is always super helpful and responds in a timely manner! I’m happy with the service I receive!
I do, however, think their service can be improved to help make things less longwinded for their customers.
January 9, 2026
Unprompted review
A pleasure to deal with!
A pleasure to deal with!
Kellie is so helpful and friendly.
Highly recommended!
January 7, 2026
Unprompted review
Fabulous service
Fabulous service, very efficient & responsive, kellie is a pleasure to deal with, would highly recommend, thank you so much!
January 7, 2026
Unprompted review
Safe and reliable
Fast and reliable. Effective communication skill on all interactions
January 6, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.