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Rated 1 out of 5 stars

Avoid PaySii if it is possible. The customer service is horrible and they keep telling you lies and make promises they don’t keep. The process is horrible and they are acting very slowly and hang up t... See more

Rated 1 out of 5 stars

Worst remittances company ever Their customer service lines are almost non exist and terrible unprofessional. If they ever answer calls which they don't usually, they'll hang up on. They'll find an... See more

Rated 5 out of 5 stars

Excellent service, couldn’t be much happier as the funds send to family member has been received promptly, The customer service dealt with my queries in a professional manner TOP lads. Will use... See more

Company details

  1. Money Transfer Service
  2. Financial Institution

Written by the company

PaySii is an online money transfer company that allows customers in Europe and North America to send funds to their loved ones. With a user-friendly app and website, We offer customers a seamless experience for transferring money through various channels, including cash collection, mobile money wallets and bank transfers. Boasting a robust corridor in East Africa, We have established ourselves as a trusted and efficient platform for cross-border transactions. We not only save time but also ensure a secure and reliable means of sending financial support to family and friends all while providing the lowest and most competitive rates in the market, reducing the need for customers to physically travel to agent locations or banks. . We also strive to provide the best experience for our customers. That's why we offer 24-hour customer service ready to assist you with any questions or concerns you may have. Customers can easily reach us via call or chat in our app or website no matter where you are or what time it is.


Contact info

3.0

Average

TrustScore 3 out of 5

95 reviews

5-star
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1-star

Replied to 36% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Hallo paysii I am abdirahman Ahmed…

Hallo paysii I am abdirahman Ahmed Mohamed

I sent it the money in my country. I don’t receive it. 💯 dollar that’s the problem. I don’t know what is the problem but too days ago he sent it to me for email.paysii He said to me register for your ID card in front 🪪 and Buckside. Already I do it I take photo and then I receive a registered but it still didn’t take for the money for 💯 dollar that’s what I send it in my country. That’s my problem. that reason what I send it this message please can you receive that money or no? Cabdiladiif. Maxamed ibraahim to Somalia 100 Dolar

+ 252615999673

August 7, 2024
Unprompted review
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Rated 1 out of 5 stars

Support does not exist when things go…

Support does not exist when things go wrong.
If you’re lucky enough to have smooth transaction you’d think this is good company. If and when something goes wrong you call customer service, they won’t even take your call. Almost impossible to get hold of someone. Very frustrating. Save your self the hustle and use other company’s. Just avoid Paysii

July 29, 2024
Unprompted review
Rated 1 out of 5 stars

Paysii: A Scam in Disguise with Terrible Support and Missing Funds

I had a terrible experience with Paysii. They deducted money from my bank card for a transaction I was making, but the funds never reached the intended recipient. Despite multiple attempts to resolve the issue through their support team, and providing all the necessary evidence, I received no follow-up or resolution. It seems like their customer service is non-existent. I’m now forced to contact my bank to try and recover my money. I would not recommend Paysii based on my experience.

July 26, 2024
Unprompted review
Rated 1 out of 5 stars

Thieves - Scam Company

Shocking customer service. I do NOT recommend.

They would not answer the phone, I was on hold for long amounts of time (45mins at the minimum each time) and then the line disconnects once I get to position number one. If you’re lucky enough to for someone to answer they say they will call back which doesn’t happen.

I was trying to transfer to someone this morning (11am) and the receiver is yet to receive the hard earned money I was sending. They would not release my money for me to go elsewhere and I will have to resort to contacting my bank as we are now close of business (7pm).

If you are looking for a money transfer company from UK to Somalia your best bet is to take your money elsewhere and not waste your time with these people. If I could not give a star rating then they wouldn’t receive one either but TrustPilot expect you to leave a one star rating at a minimum.

July 16, 2024
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Rated 1 out of 5 stars

Worst support ever.

Worst support ever.

They deducted money from my debit card for a transaction I was making through them, but it never reached the receiver. I called their support many times, but despite giving them all the evidence they needed from me, nobody got back to me. The only option left for me is to call the bank and get my money back from them.

July 7, 2024
Unprompted review
Rated 5 out of 5 stars

Paysii makes life much easier and able…

Paysii makes life much easier and able me to send my money to family and friends easily. Always there to help 24/7 I’m person who works late and when I called them still able to get help. What I love about paysii is you can send as much as you want as long it’s your own money. Instant transfer is also amazing. Thank you paysii

July 6, 2024
Unprompted review
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Rated 5 out of 5 stars

Lovey

Lovey, the guy on the phone I didn’t catch his name was very helpful and quick. I really appreciated it

May 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

As a possible new client i was met with excellent service and support in installing the app. Aa an elderly client having patient, calm and empathic staff was extremely helpful

April 30, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service, couldn’t be much happier as the funds send to family member has been received promptly,

The customer service dealt with my queries in a professional manner TOP lads.

Will use again the service thanks

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Customer Service

Messaged PaySii on their message box as I was having difficulties with my payments not reaching my receiver and they sorted it out as soon as they received my message without any delays ,Couldn’t have asked for a better customer service experience
Excited to use their services in the future 🤗

February 12, 2024
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Rated 5 out of 5 stars

Good service

I Was so impressed with their service, especially the customer service. they took their time helping me through the

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

first time client

first time client, was so pleased with how they dealt with me. they talked me through the process. highly recommed especilaly for quick transfers

January 31, 2024
Unprompted review

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