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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, reporting issues with withheld funds and significant delays in receiving payouts. Customers also frequently encountered problems with the service, describing it as unreliable and leading to business disruptions. The response time for inquiries was often criticized as slow or non-existent, and the customer service was generally perceived as unhelpful and unresponsive. Conversely, a small portion of people were satisfied with the service, praising the professionalism of the support staff and the seamlessness of the payment system. Some reviewers also highlighted the reliability of payouts and the effectiveness of the 24/7 live support in addressing occasional delays.

What people talk about most

Payment

People report negative experiences with payment. Many customers express significant frustration and... See more

Service

Reviewers express strong dissatisfaction with the service. Many customers report that their payouts are held... See more

Response time

Reviewers highlight negative aspects of response time, consistently reporting significant delays and a lack... See more

Customer service

Clients share negative opinions on customer service, frequently reporting issues such as pending payouts,... See more

Staff

Users describe ambiguous interactions with staff. While some customers praise the support team for their... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This level of incompetence is unacceptable. As a founder myself, I’m shocked by the sheer disregard for customer satisfaction. It’s businesses like yours that give Africa’s innovation scene a bad name... See more

Company replied

Rated 1 out of 5 stars

All I can say ignore these negative review at your own peril. They'll do exactly what you hear people say and even they may do worse to punish you for believing them. Let them shut down their services... See more

Company replied

Rated 1 out of 5 stars

Paystack has proven they are not ready for the Kenyan market. Disabling accounts without clear communication and withholding funds is not 'innovation'—it’s a lack of professionalism that stifles loca... See more

Company replied

Rated 1 out of 5 stars

If you want depression try this company. It's a Nigerian scammers paradise. They will wait you receive money and tell you we sent to your bank account. Then as you to provide prove that you didn't... See more

Company replied


Company details

  1. Payment Service

Written by the company

Over 25,000 businesses in Nigeria use Paystack to collect payments with a modern, secure payment gateway.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

230 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 59% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Lovely payment experience

My experience on Paystack has been great so far. I've used the platform to make payments for the shoes and accessories I got from online stores. It was a seamless transaction, and I got a receipt immediately as payment confirmation.

August 25, 2022
Unprompted review
Rated 5 out of 5 stars

One of my Favorite Payment gateway in Nigeria.

I buy my electricity units and book my flights online using Paystack as the payment gateway. Every payment done for over a year now has been initiated and completed with zero hitch. I have never experienced any headache from using their service and they never fail to send my transaction receipt. Service is definitely topnotch.

October 9, 2022
Unprompted review
Rated 1 out of 5 stars

Thank you guys for letting us know that Paystack is a Scam.

Thank you guys for giving us tips about this Paystack Company. I was about to open an account for my online Freelancing Business. I don't want my Freelancers not to trust me. I will stop the process now.
Thank you everyone for sharing your experience with Paystack with us.

Regards.
South Africa

October 31, 2022
Unprompted review
Paystack logo

Reply from Paystack

Hello Patience, thank you for your feedback and we're sad to see you wouldn't be moving forward with us. I can assure you, however, that Paystack isn't a scam and we do provide genuine, reliable services for hundreds of thousands of businesses using us across South Africa and other African countries. You can see https://paystack.com/gh/wall-of-love?q=/wall-of-love to see what some of our users experience with Paystack. We'd be glad to have you onboard if you change your mind.

Rated 1 out of 5 stars

I just got completely scammed by this PAYSTACK FRAUDSTERS

I just got completely scammed by this company. Here's the full story:

A few days ago, I changed some NGN for USD from a local BDC (Bureau de Change) at the rate of NGN775/USD. Made an exchange of USD60.00. Deposited the amount to my card.

A few days later I realized I hadn't subscribed my Swift Wifi as it was expiring a day later. The sum of my subscription in Naira is NGN12,790.00. Surprisingly I go to do an online subscription for my wifi on Swift's website and realized that the MasterCard payment option has been replaced with Paystack.

I gave it a try and boooom! My dollar account read USD28.16.

Whaaaatttttt! I do a quick calculation and realized I was charged USD31.84. I decided to do some more calculation to find the rate at which my dollar was exchanged for in Naira. (NGN12,790/USD31.84) = NGN401.7/USD. No freaking way.......... That means at "normal" rate which is my banks official rate of NGN490/USD, Paystack should have charged me USD26.2.

Paystack literally exchanged my dollar for a price even smaller than the CBNs (Central Bank of Nigeria) rate at the time of my writing this 30/10/2022 @437.16.

Blooodddyyyy company. I have no freaking idea if Swift are on this too. I'll take it up with them later. But for now...plllsssssssssssssss PAYSTACK is a sshitttttttttt company filled and infested with corruption and fraud.

October 30, 2022
Unprompted review
Paystack logo

Reply from Paystack

Hello Promise, we're sorry to hear about your ordeal. It must indeed be frustrating to see a charge that is much higher than what you expected when you made the payment.

We'd like to clarify, however, that neither Paystack nor Swift determines the conversion rate for the payment. In this case, Paystack requested exactly N12,790 from your bank and this is what the bank sent when your payment was approved. We have no visibility into how much you're charged on your end as this is handled by your bank (who sometimes add an additional charge for the service). I hope this clarifies

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Rated 1 out of 5 stars

Poor service

This is making the third time I'm losing money by paying with paystack. Very poor service and I've never been refunded!

September 16, 2022
Unprompted review
Paystack logo

Reply from Paystack

Hi Lala! We're deeply sorry about the trouble you've faced trying to make a payment.

Could you please send an email to support@paystack.com with some more information about this? That way, a member of the team can look into your payment attempt, and work towards a solution.

Rated 1 out of 5 stars

Poor service to their customers….

I have been using paystack to process transactions on my website since February 2022, they had it there as an option for E commerce to use their services. Then, by May 2022, they reached out that they were doing reviews and realised my website was E commerce and they said they don’t support E-commerce (physical products) platform. Fast forward, i was using paystack for digital products website, after 3 months again, they reached out that they don’t support remittance websites (when all i had on my website are digital products). They only have good office. They don’t care about your supporting Africans as they said. Do not use paystack if you want peace of mind with receiving payments on your website. They are not scam, but they have too many restrictions (which they won’t tell you before you register or immediately after you register).

September 1, 2022
Unprompted review
Paystack logo

Reply from Paystack

Hi Lukman! Thank you very much for your review of Paystack. We sincerely apologise for the trouble you have faced so far.

Could you please send us an email to support@paystack.com so that we can take a closer look at this and figure out how we can help your business?

Rated 1 out of 5 stars

Please I made a transfer for my…

Please I made a transfer for my passport payment online which paystack gives me a generate account number which was wema bank and I did pay and receive a debit alert and my passport portal said unpaid and I waited for 30 min still unpaid but when I use my ATM to make the payment online its was successful and also was debiterar the second time please how do I get my first debit payment to my bank bank .
These is the recept from new work upperlink (2166179474) and these is the wema generate account 7277731109

August 10, 2022
Unprompted review
Paystack logo

Reply from Paystack

Helo Dorcas, we're sorry to hear about your experience and we'd like to assist. Can you please send us an email at support@paystack.com so we can get more information and assist?

Rated 5 out of 5 stars

Seamless experience

My payments never fail on Paystack and I know that if it does, it won't go through anywhere else. Their support is also very responsive.

July 21, 2022
Unprompted review
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Rated 1 out of 5 stars

A shame

Paystack must actually be whack considering the bad reviews.. and the fact they answer these bad reviews months after it was posted... They don't care....

June 10, 2022
Unprompted review
Paystack logo

Reply from Paystack

Hello Amira's Event, we're sorry to hear about your experience with Paystack. Can you be kind enough to let us know what exact issue you're having so we can assist?

Rated 1 out of 5 stars

Please i need your help

Please i need your help, i made a transaction on the 09/05/2022 through paystack to astropay. I didn't get value
for my payment in the amount of N200,000 TWICE total of 400,000 I went to my bank to complain they said no issues with them than I should contact pay stack over a month now they are just stressing me over my money and which I provided proof I didn’t get any value because AstroPay blocked me I never knew they were scam

June 9, 2022
Unprompted review
Paystack logo

Reply from Paystack

Hello Wale, we're sorry to hear about your experience with astropay. Please send us an email at support@paystack.com and we'd be happy to assist!

Rated 1 out of 5 stars

Don't ever use paystsck

Don't ever use paystsck, they are scammers. Immediately you start getting paid by a lot of customers they will put your accoun payout on hold and start asking unnecessary questions and requesting for more documents about your business. I provided them with all these documents but instead of them giving me my payout they told me to hold on as they are verifying my documents. It's over a month now i still haven't head from them, i cant login into my account. I dont get replies from them anymore. They took my 2500 GH without even refunding my customers.

Scammers scammers

March 18, 2022
Unprompted review
Paystack logo

Reply from Paystack

Hello Shady, we're sorry to hear your customers haven't received a refund. We processed refunds to all customers on March 15 2022 and they should have received it by now. Please direct any customer yet to receive their refund to email us at support@paystack.com and we'll be happy to assist.

Regarding your business, we're sorry to see you go. However, as a regulated entity, we're required to ensure by our regulators to ensure businesses like yours meet certain requirements which isn't the case with your business. We're happy to work with you if you have a more compliant business in the future.

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Rated 1 out of 5 stars

I have been using paystack as a…

I have been using paystack as a merchant for my business. They have just closed my account without any notice. Prior to this they have not even sent me Any comunication to say something is wrong. And now they are refusing to pay me

October 19, 2021
Unprompted review
Rated 1 out of 5 stars

Makes my life worse

Behind the Lagos traffic, Paystack is the single thing that causes me the most annoyance, as it never seems to work, and becomes a huge obstacle to paying for things.
There are a number of businesses that I have stopped using because they insist on directly me through this garbage payment gateway. What is wrong with cash or bank transfer?

October 15, 2021
Unprompted review
Paystack logo

Reply from Paystack

Hello Miles, we're so sorry to hear about your experience. Most times, these are transactions done via Pay with Transfer and they fail when the wrong amount is sent, or the transfer wasn't made within the specified timeframe. Can you please email us at support@paystack.com so we can look into this issue and advise?

Rated 5 out of 5 stars

Seamless Payments

I have made several payments via Paystack checkout page, and it has continuously been seamless and hassle-free. the one time I had an issue, I got my money back by following the instructions from their customer support agents. I have also integrated Paystack into several WordPress pages and websites, their woo-commerce plugin works exceptionally well.

August 23, 2021
Unprompted review
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Rated 5 out of 5 stars

As a merchant

As a merchant, the UI is pretty simple and relatable so I experienced little or no issues setting up. Receiving funds sent by my customers is also hitch free.
As a customer, I am sure my card details are safe and making payments to businesses is easy and fast.

August 23, 2021
Unprompted review
Rated 4 out of 5 stars

Why not Paystack

As a customer to other Businesses on Paystack, I'm assured my card details are safe.

As a merchant, I use the Paystack's storefront feature and although it needs improvement, I sell seamlessly to my customers without needing to host a website.

August 23, 2021
Unprompted review
Rated 5 out of 5 stars

Payment experience on Paystack

The payment experience on Paystack is very seamless and fast too. I literally have had no issues whenever I've paid through Paystack. When I have to pay to an IG vendor and I see it's a Paystack payment link, nothing stops me from going right ahead with my payment. Even though these payments involve me entering my card details, there is never a hesitation from me because I know my card information will be secure. I'd recommend Paystack to any business owner anyday, anytime.

August 21, 2021
Unprompted review

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