Very unprofessional. They changed the terms and conditions without our approval, and they forced us to pay for fees that we had not signed for. They locked our account and are forcing us to pay. Cu... See more
Company replied
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See what reviewers are saying
We at Business One have been using Paytabs for over a year now. It has been flawless service and payments. Never has there been any issue with receiving payments from Paytabs. Mr Karan has bee... See more
Actually at first I had a very bad experience because all my work stopped for months because PayTabs didn’t activate my account.. I sent many emails but no any replies. Now I’m happy because Mr. Ron... See more
Company replied
I strongly advise all new startups to use PayTabs for its incredibly user-friendly dashboard and seamless connectivity to the Shopify platform. Our manager, Mr. Karan Verma, has been absolutely pivota... See more
Company replied
Company details
Written by the company
PayTabs is a payments infrastructure company providing exceptional solutions that are simple, secure, and scalable to drive local commerce and power financial inclusion across the region. The company was founded by Saudi entrepreneur Abdulaziz Al Jouf. Having processed the first live payment gateway transaction in 2014, today PayTabs processes transactions in multiple currencies and markets, swiftly and securely. By providing the infrastructure for B2B payment solutions, including digital invoicing for businesses, QR code, social media payments, point of sale and switching platforms, PayTabs facilitates seamless e-commerce and social commerce solutions for merchants, super merchants and governments. For over a decade, PayTabs has custom built and exported a full stack of game changing solutions. These include mobile applications, hospitality, governmental, education, airline, travel, transport, and biller solutions, to interlink the multi-billion-dollar enterprise market chain in the region. In 2021, PayTabs launched PT Touch, ( also known as MEPS FAST in Jordan) the first soft POS solution in the MENA market to transform smart phones into merchant point of sale (POS) terminals. In 2022, PayTabs made a leapfrog move to pioneer next generation payments, by launching its home owned, globally validated unified payments and orchestration platform. PayTabs unified payment processing orchestration enables governments and large-scale originations to become independent payment platforms to serve their industries. In 2022, the company acquired Türkiye’s social commerce platform Paymes to complement its existing retail portfolio. In early 2023, PayTabs received payment gateway certification from Saudi Payments. By end of 2023, PayTabs was awarded MENA’s Best Merchant Solution and the glowing recognition of Fintech Company of the year. In October 2024, PayTabs was named top 100 companies in fintech, globally. PayTabs has dedicated offices in Saudi Arabia and UAE and presence in other locales including Jordan, Turkiye, and Egypt. The company is an equal opportunities employer. More milestones on: https://site.paytabs.com/en/
Contact info
Riyadh, Saudi Arabia
- customerreviews@paytabs.com
- paytabs.com
3.1
Average
276 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good response
November 1, 2023
Unprompted review
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The British Business Group Dubai and…
The British Business Group Dubai and Northern Emirates have been working with PayTabs for over four years now. The working relationship is strong and all communication is transparent, which means that we can pass on the same positive experience to our valued members in their financial transactions with us.
December 6, 2023
Unprompted review
Reply from PayTabs
We are happy to work with you and that this collaboration is working for the best between us :)
I joined PayTabs and Paymes two months…
I joined PayTabs and Paymes two months ago. But unfortunately they only support one local currancy
November 11, 2023
Unprompted review
Reply from PayTabs
Hi Mohammad, please contact our customer service team and they will guide you how to use other kind of currencies: customercare@paytabs.com
Arpita supporting me…
Arpita was helping me to change currency. She was extremely helpful supporting my many needs and extremely diligent in our communication and taking action.
She was right there for me which I really appreciated as I was pretty clueless of the process.
November 21, 2023
Unprompted review
Reply from PayTabs
We are glad to help and happy to hear you are enjoying the experience with PayTabs and our dedicated team :)
The customer service is outstanding and…
The customer service is outstanding and helpful, also replies come quickly.
November 14, 2023
Unprompted review
Reply from PayTabs
We are happy to help Alexandra, glad you enjoyed the experience.
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Immediate action on the faced issue
October 12, 2023
Unprompted review
Reply from PayTabs
Dear maya, Thank you so much for taking the time to leave us a glowing 5-star review! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with PayTabs.
A company that is not qualified
A company that is not qualified to provide electronic payment services due to the failure to employ qualified people for customer service and after-sales service. What happened to us is unfortunate, and we will not repeat the mistake again and rush after offers.
The most we can do is evaluate our experience so that everyone can benefit.
Saudi arabia branch which i meant.
October 1, 2023
Unprompted review
Reply from PayTabs
Dear Rewaa Khalid, Thank you for your feedback regarding your experience with PayTabs. We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
We deeply regret that we fell short of your expectations in this aspect. Rest assured that we take your feedback seriously, and we will use it to improve our services moving forward.
Thank you,
Good payment gateway
September 12, 2023
Unprompted review
Reply from PayTabs
Dear Sajeer Shaikh, thank you for your 5 star review, we're thrilled to hear that you had a positive experience with us.
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I have very good experience with this…
I have very good experience with Tushar.
Quick response and understandable person.
August 29, 2023
Unprompted review
Reply from PayTabs
Dear Mahamat, We're glad that you had a good experience with us and we appreciate your kind words and positive feedback.
Competence and market leading services and fees
As a small startup company, our experience with Paytabs in establishing our payment gateway has been nothing short of exceptional. In particular, Thushrar's contributions were truly outstanding. His prompt responses to our emails, coupled with his adept guidance and unwavering patience throughout the entire process, significantly eased our journey. Their fee structure stands as a benchmark within our region, the Middle East, where other entities often build on their services, thus increasing costs with additional profit margins. This market leadership is evident, and we enthusiastically recommend Paytabs' services, extending from small family-run enterprises to major corporations. The depth of expertise at Paytabs is undeniable.
August 14, 2023
Unprompted review
Reply from PayTabs
Hi John, thank you for taking the time to review PayTabs services. We appreciate your kind words and positive feedback. If we can help you or your business grow in any way, please reach out to us on customercare@Paytabs.com and we would be happy to help.
Shout-out to Hesham Ramadan
Shout-out to Hesham Ramadan for going above and beyond, delivering exceptional product expertise and service excellence
July 25, 2023
Unprompted review
Reply from PayTabs
Dear Mohamed, thank you for taking the time to review our services. We appreciate you and your business. Wishing you every success.
It's been more than 2 years that we are…
It's been more than 2 years that we are working with pay tab and their team. They are professional in their field and customer satisfaction is the core of their work.
All the best to them for much more improvement in their work with success.
July 28, 2023
Unprompted review
Reply from PayTabs
Thank you Arif for taking the time to review PayTabs services. We appreciate you and wish you and your business continued success.
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Exceptional Support!
Mr. Hesham Ramadan provided exceptional support! His personal approach and genuine care made all the difference. Highly recommended
July 3, 2023
Unprompted review
Reply from PayTabs
Dear Ahmed, Thanks for your kind review, we are so glad you liked our service.
Great platform and has a fast and solid…
Great platform and has a fast and solid support team
June 26, 2023
Unprompted review
Reply from PayTabs
Hi Ali, thank you very much for taking the time to review our services and platform. We appreciate your feedback. We take this opportunity to wish you and your business every success. Eid Adha Mubarak.
SCAM SCAM SCAM
SCAM SCAM SCAM. I did not receive any payouts and they are have monthly charges that are not told to the customer upfront. Stay far away from this company
June 18, 2023
Unprompted review
Reply from PayTabs
Dear Nisha, we are sorry to hear of this unfortunate experience and this is in no way a reflection of how we treat our valued merchants. Appreciate if you could get in touch with us via complaints@paytabs.com or customercare@paytabs.com. We would like to help you resolve this matter ASAP. Thank you.
Hesham's service is truly outstanding
Hesham's service is truly outstanding! From start to finish, he went above and beyond to ensure a seamless experience. His attention to detail, promptness, and friendly demeanor were exceptional. Hesham's commitment to delivering top-notch service sets a new standard. Highly recommended!
May 29, 2023
Unprompted review
Reply from PayTabs
Dear Nael, thank you for your kind review and we appreciate your positive feedback about your experience with PayTabs. We will surely pass on your kind words to Hesham. We wish you and your business every success.
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Bad. Its just scam.
Bad.
Don't work with them.
I lose money, time and customers
they hold my money and don't release and they scam me with setup fee.
save your money.
May 30, 2023
Unprompted review
Reply from PayTabs
Dear Dayson,
we are very sorry to hear you had negative experience with us as this is not how we like to treat our merchants. We value our merchant community and always try to provide the best service.
If you can provide your contact information, we can have someone to reach out to you right away. Alternatively please reach out to customercare@paytabs.com
Thanks.
Does it support payment in Qatar?
May 11, 2023
Unprompted review
Reply from PayTabs
Thank you for your kind review. At present we do not offer services in the State of Qatar.
complicated terms
After submitting all the required documents, they request more evidence, and after canceling the request, the activation amount is not refunded. The account manager does not response.
April 4, 2023
Unprompted review
Reply from PayTabs
Dear Hasan, we are very sorry to hear of your experience with us as this is not how we like to treat our merchants. We value our merchant community and always try to provide the best service.
If you can provide your contact information, we can have someone reach out right away to simplify the process for you. Alternatively please reach out to customercare@paytabs.com so we can attend to you on priority. Thank you and we deeply regret any inconvenience caused.
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