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Rated 1 out of 5 stars

Very unprofessional. They changed the terms and conditions without our approval, and they forced us to pay for fees that we had not signed for. They locked our account and are forcing us to pay. Cu... See more

Company replied

Rated 5 out of 5 stars

We at Business One have been using Paytabs for over a year now. It has been flawless service and payments. Never has there been any issue with receiving payments from Paytabs. Mr Karan has bee... See more

Rated 3 out of 5 stars

Actually at first I had a very bad experience because all my work stopped for months because PayTabs didn’t activate my account.. I sent many emails but no any replies. Now I’m happy because Mr. Ron... See more

Company replied

Rated 5 out of 5 stars

I strongly advise all new startups to use PayTabs for its incredibly user-friendly dashboard and seamless connectivity to the Shopify platform. Our manager, Mr. Karan Verma, has been absolutely pivota... See more

Company replied

Company details

  1. Payment Service
  2. Non-Bank Financial Service

Written by the company

PayTabs is a payments infrastructure company providing exceptional solutions that are simple, secure, and scalable to drive local commerce and power financial inclusion across the region. The company was founded by Saudi entrepreneur Abdulaziz Al Jouf. Having processed the first live payment gateway transaction in 2014, today PayTabs processes transactions in multiple currencies and markets, swiftly and securely. By providing the infrastructure for B2B payment solutions, including digital invoicing for businesses, QR code, social media payments, point of sale and switching platforms, PayTabs facilitates seamless e-commerce and social commerce solutions for merchants, super merchants and governments. For over a decade, PayTabs has custom built and exported a full stack of game changing solutions. These include mobile applications, hospitality, governmental, education, airline, travel, transport, and biller solutions, to interlink the multi-billion-dollar enterprise market chain in the region. In 2021, PayTabs launched PT Touch, ( also known as MEPS FAST in Jordan) the first soft POS solution in the MENA market to transform smart phones into merchant point of sale (POS) terminals. In 2022, PayTabs made a leapfrog move to pioneer next generation payments, by launching its home owned, globally validated unified payments and orchestration platform. PayTabs unified payment processing orchestration enables governments and large-scale originations to become independent payment platforms to serve their industries. In 2022, the company acquired Türkiye’s social commerce platform Paymes to complement its existing retail portfolio. In early 2023, PayTabs received payment gateway certification from Saudi Payments. By end of 2023, PayTabs was awarded MENA’s Best Merchant Solution and the glowing recognition of Fintech Company of the year. In October 2024, PayTabs was named top 100 companies in fintech, globally. PayTabs has dedicated offices in Saudi Arabia and UAE and presence in other locales including Jordan, Turkiye, and Egypt. The company is an equal opportunities employer. More milestones on: https://site.paytabs.com/en/


Contact info

3.1

Average

TrustScore 3 out of 5

276 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

This company is a cheeter

This company is a cheeter. I sent all documents and they approve everything. And 1 weeks later, They want the documents for clients. I sent again everything. I explained everything before set up, and right now they received all money and they say that we can't give your money, because you can't make this transactions. They are steal my money. I said that you approved my company, If you have a problem, why did you do that. And no answer. They are thief.

July 13, 2022
Unprompted review
PayTabs logo

Reply from PayTabs

Dear Yusuf, we are sorry to hear about your experience with us. The simple explanation is that if documents are pending from a client, funds are held until such time all documents are submitted. However, in order to ease your pain of mind, we will have our team get in touch with you ASAP to resolve your issue

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Rated 4 out of 5 stars

Excellent services

Excellent services where you can find an amazing documentations for most platforms that paytabs offer. also, their customer support are very patience and helpful.

July 4, 2022
Unprompted review
PayTabs logo

Reply from PayTabs

Thank you for taking the time to provide us with your feedback. We appreciate it and wish your business the best with PayTabs.

Rated 5 out of 5 stars

Great Customer Service

Recently encountered a problem logging in to my account, Sara helped me to resolve the issue in a quick and hassle free way. Thank you.

June 28, 2022
Unprompted review
PayTabs logo

Reply from PayTabs

Thank you for choosing PayTabs and for taking the time to provide us with your feedback. We will pass on your positive comments to Sara. Wish you all the best and every success in your business.

Rated 5 out of 5 stars

Great service!

June 21, 2022
Unprompted review
PayTabs logo

Reply from PayTabs

Thank you for taking the time to provide us with your feedback. We appreciate it. Have a great day Madeline.

Rated 5 out of 5 stars

There were some missing documents so…

There were some missing documents so the account was suspended, after providing the required documents the account got activated again.

It was a good service with prompt action to solve the issue.

Thank you.

June 21, 2022
Unprompted review
PayTabs logo

Reply from PayTabs

We are happy that we were able to help. Thank you for taking the time to give us feedback as it helps us to improve and stay motivated. We wish you and your business much success.

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Rated 3 out of 5 stars

PayTabs experience

Actually at first I had a very bad experience because all my work stopped for months because PayTabs didn’t activate my account.. I sent many emails but no any replies.
Now I’m happy because Mr. Rony fixed the issue finally.
Furthermore, The only issue remains is when I want to complete the purchase the process is rejected.

June 20, 2022
Unprompted review
PayTabs logo

Reply from PayTabs

We are happy to hear that Rony was able to resolve your issues and restore your faith in PayTabs once again. We are passionate about service and want you to benefit from our payment solutions. We will try to resolve the remaining issue as well, ASAP

Rated 5 out of 5 stars

Thank you for making my live easy

Thank you for making my live easy, it was an excellent experience where I received instant replies and answers to my queries .
Thank you Mr. Rony for the cooperation, you where always there to provide help and support.

June 16, 2022
Unprompted review
PayTabs logo

Reply from PayTabs

We are glad to hear from you such a nice review. We will pass these positive words to Rony. Wish you a success business with PayTabs. Thank you for you time

Rated 5 out of 5 stars

thanks alot for your team its…

thanks alot for your team its wonderfull job
sppecial thanks to mr rony

June 15, 2022
Unprompted review
PayTabs logo

Reply from PayTabs

Thank you for taking time out to provide us with a positive review. We really appreciate it. Will pass on your kind words to Rony. Have a great day.

Rated 4 out of 5 stars

I received excellent service from Pay…

I received excellent service from Pay Tab. Despite being a beginner, Mr. Mohammad Jamshid was very supportive and explained things very well

June 14, 2022
Unprompted review
PayTabs logo

Reply from PayTabs

Thank you for taking the time to provide feedback. We really appreciate it as it motivates us to do more, and do better for our customers. We will pass on your kind words to Jamshid.

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Rated 5 out of 5 stars

Excellent Services

Excellent Services, Rony From Pay tabs team is extremely helpful and transparent . We finalize the process in very short period of time.

June 9, 2022
Unprompted review
PayTabs logo

Reply from PayTabs

Thank you for taking the time to leave us a positive review about our services. We shall pass on your good wishes to Rony. Do tell your friends in ecommerce about PayTabs too!

Rated 5 out of 5 stars

The chance to write for Paytabs

Writing for Paytabs was a real treat. Everyone who wants to write for them should give it a shot because the experience is smoother than you could have ever imagined!

May 13, 2022
Unprompted review
PayTabs logo

Reply from PayTabs

Thank you very much Matt. We are honored to have you on our blog team. Thank you for all the valuable and useful information you provided to PayTabs customers, and we hope to extend this partnership.

Rated 5 out of 5 stars

customer

i haven't personally done any business with them but there is a customer support guy there named Abdelaziz Elrayes and he is fantastic at his job. i hope the company gives him a raise

April 25, 2022
Unprompted review
PayTabs logo

Reply from PayTabs

We are glad to hear from you such a nice review. We will pass these positive words to Abdelaziz. Wish you a success business with PayTabs.

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Rated 4 out of 5 stars

Good staff

The process take some time but at the end all problems solved
Rony do very good job in communicating with us and solving any problems thank you Rony

April 17, 2022
Unprompted review
PayTabs logo

Reply from PayTabs

Thank you for taking the time to provide positive feedback on our services.
We are glad to hear that everything working well now.

Rated 5 out of 5 stars

Glad to deal with paytabs specially…

Glad to deal with paytabs specially with Mr. Rony he’s very careful, following my registration day by day, hardworker.
God bless him and all paytabs team

April 3, 2022
Unprompted review
PayTabs logo

Reply from PayTabs

We are glad to hear from you such a nice review. We will pass these positive words to Rony. Wish you a success business with PayTabs. Thank you for you time

Rated 5 out of 5 stars

Rony is a Godsend

Rony is a Godsend

this guy
he kept contacting me almost daily to remind me about the emails I was too busy to respond to or even sometimes just forgot about
he kept helping me and guiding me whenever I sent wrong documents or missing info

actually, I heard a lot of bad rep about paytabs but from the CS I experienced I don't know why people are so upset

honestly one of the best and most professional customer service I've had in a long time

thank you rony and thank you paytabs

March 22, 2022
Unprompted review
PayTabs logo

Reply from PayTabs

We are delighted to read your review. It motivates us to do more and better. Thank you for taking time out of your busy day to leave us positive words and kind feedback. Have passed on your good wishes to Rony as well. Thank you again and we wish you much success.

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Rated 1 out of 5 stars

TERMINATED SERVICE

Terminated the paytabs service. Bad experience - no Customer Service that you can call/talk in case you need immediate assistance (need to schedule), or Paytabs prefer to get in touch via email & reply within 24 hours. However, got better a much payment option - with no headache at all (Not with Paytabs).

March 9, 2022
Unprompted review
PayTabs logo

Reply from PayTabs

We are sorry to hear about your experience with us. We always aim to provide the highest levels of customer satisfaction. Please do let us know if we can change your perception in any way by reaching out to us at https://site.paytabs.com/en/contact/ and raising a complaint. We would be happy to listen to your concerns and serve you better.

Rated 1 out of 5 stars

The worst company which I even couldn't…

The worst company which I even couldn't work. your Dubai office was really bad we waited for over 2 months but you didn't even turned back to us they always was saying all documentation etc is okay we will open for you but after 2 months I took my documents back and closed this thing
Edit: Thanks but I don't need help anymore I made a deal with MyFatoorah and it's working well.

March 7, 2022
Unprompted review
PayTabs logo

Reply from PayTabs

We are extremely sad to hear of your experience with us. This is definitely not how we like to treat our customers. Please if we can help you out in any way, do reach out to us. Please also feel free to escalate your issue as a complaint here - https://site.paytabs.com/en/contact/ so we can learn from it and do better.

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