Western union refunded my account which is awesome but what I didn't like was that the transfer fees weren't refunded and now as I initate my withdrawal again I'm being charged double, what's the logi... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
It is a quick service, the only issue is the amount to deposit is preset, so there is no freedom to deposit the amount needed.
Company replied
So far, so good. Created an account yesterday, upgraded to silver, virtual card works great, crypto deposit works, can add bank account for withdrawal, transfer fees seem a bit high. Bought something... See more
Company replied
Working with Leonardo is always a great experience. He’s super quick and efficient, and his support is top-notch. He also gives us tips on how to solve problems and sticks with us until everything’... See more
Company replied
Company details
Written by the company
A simple global payment solution that lets you send, receive and manage your money in multiple currencies. And it works everywhere.
Contact info
United Kingdom
- payz.com
3.0
Average
242 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Instant credit beneficiary account is more appreciated.
transfer money to benefits is instant if credit beneficiary account would be instant credit it will be better for payz user.
October 20, 2025
Unprompted review
Reply from Payz
Hi! We're glad to hear about your positive experience with our services, and we truly appreciate your feedback as it helps us improve.
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Reply from Payz
Hi! Thank you for your review! We are happy to hear that our services left you satisfied!
The company provides quick and…
The company provides quick and personalized support, and I would like to thank Leonardo Ramos in particular for his help every time we needed assistance.
October 11, 2025
Unprompted review
Reply from Payz
Hi! Thank you for highlighting the excellent service. We're happy it fulfilled your expectations!
The attention Leonardo Ramos gave us
The attention Leonardo Ramos gave us, demonstrating that Payz cares more about its customers, completely changed my perspective on the company. I hope they continue on this path, valuing those who are most dedicated to using the platform and helping us when needed, just like Leo does.
October 2, 2025
Unprompted review
Reply from Payz
Hi! We truly appreciate your feedback. It’s rewarding to know that your experience with our team made a meaningful difference.
Reply from Payz
Hi! We sincerely appreciate your feedback and are glad the hear your service experience has been the best.
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My experience with Payz was good
My experience with Payz was good and I can recommend it to the others. The support team is very helpful and responsive
August 2, 2025
Unprompted review
Reply from Payz
Hi! We’re pleased to hear our support has been helpful! Your feedback encourages us to continue delivering reliable service.
Payz
Leonardo was amazing and his support is the best. Our experience with Payz was perfect so far!
August 1, 2025
Unprompted review
Reply from Payz
Hi! Thank you for your kind words! We're glad the support provided met your expectations and appreciate your recognition.
Payz is lucky to have him on the team!
Working with Leonardo is always a great experience.
He’s super quick and efficient, and his support is top-notch.
He also gives us tips on how to solve problems and sticks with us until everything’s sorted out.
Payz is lucky to have him on the team!
October 1, 2025
Unprompted review
Reply from Payz
Hi! Thank you for your kind feedback! We highly value your acknowledgment of our team’s efforts.
It took very long time for tranfer to…
It took very long time for tranfer to happen.i am filling survey but money is still not in my account.
Vet sad
September 19, 2025
Unprompted review
Reply from Payz
Hi! Thank you for sharing your feedback. We're sorry to hear about your disappointment regarding the processing time frames.
Please allow us to affirm that our team always aims to process transfers as efficiently as possible within the processing time frames. For your convenience and transparency, these time frames are displayed on your account next to each withdrawal method.
Upon reviewing your case, we can confirm that your transfer was processed on our end within the expected time frame and has been successfully sent to your bank. As a general rule, bank withdrawals are credited by the receiving banks within 0–5 business days, depending on the bank's internal processing.
Should you have any further questions regarding your account, please don’t hesitate to reach out to us via email customersupport@payz.com.
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It is a quick service
It is a quick service, the only issue is the amount to deposit is preset, so there is no freedom to deposit the amount needed.
August 27, 2025
Unprompted review
Reply from Payz
Hi! Thank you for your positive feedback! We truly appreciate you taking the time to share your experience.
We can confirm that one of the deposit methods, which is directly linked to withdrawals, indeed has preset deposit amounts. At the same time, we also provide alternative deposit options without these limitations.
To view the full range of available deposit methods, please visit the “Deposit funds” section in the left-hand menu of your account.
We’re glad to hear your feedback and remain committed to making your experience as smooth as possible.
DON'T THINK ABOUT CREATING AN ACCOUNT HERE
MY MONEY ARRIVED ON AUGUST 7TH AND TODAY AUGUST 26TH I AM STILL WAITING FOR MY MONEY. HOW LONG MORE SHOULD I WAIT? THE MONEY I NEED IS URGENT AND THEY ONLY TELL ME THAT MY BANK REJECTED MY DEPOSIT. I DO NOT RECOMMEND IT AT ALL. DO NOT BOTHER STRESSING OUT WITH THIS PAGE. I AM TELLING YOU VERY SERIOUSLY.
August 26, 2025
Unprompted review
Reply from Payz
Hi! Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience with our platform did not meet your expectations.
Unfortunately, we could not locate your account upon the information you provided us with in your review. As a result, we are unable to investigate the matter further at this stage.
We would like to take this opportunity to sincerely inform you that to ensure our customers are satisfied with the services we provide, Payz has a Formal Complaints Procedure in place. You may find our Complaints Policy in the following page: https://payz.com/policies/complaints/. In case you wish to make a formal complaint, please let us know this in your email to us at customersupport@payz.com.
We have reached out to you via Trustpilot requesting your account details, so we can investigate the issue. You can also e-mail our 24/7 Customer Support Team at customersupport@payz.com and we will be happy to assist you promptly.
Supports Illegal Gambling – Refuses to Reverse Transactions
I am a gambling addict and made payments to an illegal online casino through Payz. By processing these payments, Payz is directly supporting and profiting from illegal gambling operations that exploit vulnerable individuals. When I contacted them to request a reversal of the transactions, they refused to help. This is irresponsible, unethical, and potentially illegal. I will be taking legal action against Payz. Strongly advise avoiding this company if you care about fairness and consumer protection.
July 31, 2025
Unprompted review
Reply from Payz
Hi! Thank you for sharing your feedback of our services. We truly regret to hear you have been dissatisfied.
As a payment service provider, we offer payment services in accordance with the agreement concluded with our customers. Please note that you are responsible for the use of our services for any transactions that may be considered illegal in your country of residence.
When opening your account, you represented and warranted that opening it and using our services does not violate any laws applicable to you in your country of residence.
Following a review, we can also affirm that it is no longer possible for us to offer our services to you. In case of any further questions, please do not hesitate to contact our Customer Support Team via email at customersupport@payz.com.
Disappointed – Here's Why Payz May Be the Worst EMI in Europe…
I’ve encountered serious issues with Payz that align with concerns raised in this detailed article: it’s not just in my head—there are real structural drawbacks.
What Went Wrong
Excessive Compliance Hurdles
Deposits and withdrawals below €5,000 got repeatedly flagged, and funds were frozen without clear justification. The documentation process was convoluted, and they kept pulling back—long after everything had already been verified.
Unclear and Delayed Withdrawals
Transfers—even to my own accounts—were delayed, subjected to manual review, and sometimes outright refused unless I provided unnecessary documentation. Terms of service didn’t reflect these drawn-out timelines.
Customer Service Frustrations
Calls to support were unhelpful—communication was poor, with staff asking illogical questions like why I’m taxed in one country yet resident in another. It’s 2025—I don’t expect this level of ignorance.
Key Problems
Lack of transparency: No one seems to know their own policies.
No confidence: Even after verification, they freeze accounts anyway.
Inconvenient by design: It almost feels like they’d rather you spend with their cards than transfer your own money out.
Final Thoughts
Based on my experience and what I’ve read—including the insightful critique here—I wouldn’t recommend Payz to individuals. This platform seems better aligned with keeping your money circulating internally than actually letting you use or access it freely.
If you're on the fence, I highly recommend reading the article I linked—it echoes many of my own frustrations and provides a broader context for understanding Payz’s systemic hurdles.
August 13, 2025
Unprompted review
Reply from Payz
Hi! Thank you for taking the time to share your feedback. We’re deeply sorry to hear about your experience and we also value you bringing these concerns to our attention. Your feedback is highly appreciated as it helps us improve.
Please allow us to assure you that the transaction reviews you mentioned were conducted in line and to comply with the regulatory obligations we must follow as a licensed and regulated Electronic Money Institution. These procedures are essential to ensure compliance with the relevant laws and financial regulations which are in place to protect both our customers and the integrity of the financial system.
Nonetheless, we sincerely regret that your experience with our service did not meet the expectations. The matters you have raised are currently being looked into, and a final response will be provided in accordance with our Complaints Policy. Payz has a Formal Complaints Procedure in place in order to ensure the quality of our services and you can find the Policy here: https://payz.com/policies-ips/complaints-ips/
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Thank you for your continued support
When I had a problem, they responded quickly to my emails.
August 1, 2025
Unprompted review
Reply from Payz
Hi! Thank you for sharing your experience! We are happy to hear that our services have left you satisfied.
Should have done my research
WARNING. They are without a doubt the worst business I have ever signed up with.
I've jumped through every hoop they've asked me to verify my account however I still have no access ID verification a number of photos of me holding my ID and a phone call. I am now just being told that it is with the relevant team to review everything I've submitted with no timeframe as to when this might be complete. Update* They unlocked my account only to tell me they were shutting it down after an attempt to transfer money to a family member.
July 9, 2025
Unprompted review
Reply from Payz
Hi! Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your recent experience with our platform did not meet your expectations.
Please allow us to clarify that, as a regulated Electronic Money Institution, we are obliged to conduct regular reviews of our customers’ accounts. These reviews are a vital part of our commitment to maintaining a secure and compliant environment for all our users, in line with applicable laws and regulations. Verifying a customer’s identity is an important step in ensuring that the account is being used in accordance with our compliance requirements and intended use cases. While we understand that such measures can be inconvenient, they are essential to protect all users of our platform. We want to assure you that we always aim to complete these reviews as promptly and efficiently as possible while minimizing any disruption.
All actions taken on the platform, including those involving account access, are guided by our Terms of Use and regulatory obligations.
We understand this may not have been the experience you were hoping for, and we genuinely regret any inconvenience this may have caused.
Should you have any further questions regarding your account, please feel free to approach us via email at customersupport@payz.com.
ABSOLUTELY A SCAM.🚫🚫🚫🚫🚫
ABSOLUTELY A SCAM.🚫🚫🚫🚫🚫
I made my deposit weeks ago and ever since the company has locked my account preventing me from withdrawing my money... Yet it still allows me to deposit??? You have to g through a long verification process just to spend YOUR MONEY. I've emailed them half a dozen times and is the same GENERIC RESPONSE. They will not answer your questions, just tell you their looking into it...
PAYZ IS THE WORST PROCESSOR IVE EVER ENCOUNTERED.
If I could leave 0 stars I would. Until they fix my account and let me have MY MONEY this review will stay up.
Edit: The worst part about this company is you can't even talk to a person. They only do email communications and they only respond with generic pre approved messages.
June 16, 2025
Unprompted review
Reply from Payz
Hi! Thank you for sharing your feedback. We’re truly sorry to hear about your experience and we understand how frustrating the situation can be.
Please allow us to affirm that we are actively working to resolve the issue affecting your account. Our goal is to ensure access to the funds as quickly as possible, and we are treating this matter with urgency.
We appreciate your patience and assure you that we are committed to offering a resolution promptly. As soon as an update is available, we will get back to you via email.
For any further questions or assistance please do not hesitate to reach out to our 24/7 Customer Support Team via email at customersupport@payz.com.
Its almost a month now and still…
Its almost a month now and still haven't gotten my money from payz...they said last time that they will check for me why I haven't received my money still today I haven't heard anything from them am still waiting for my money but nothing.
June 19, 2025
Unprompted review
Reply from Payz
Hi! Thank you for sharing your review. We’re genuinely sorry to hear about the difficulties you’ve encountered with your transfer.
Following a thorough investigation, we’ve been informed by the payment processor that the transfer was rejected by the corresponding bank and will be returned to your Payz account. As this is a complex and multi-step process involving several financial institutions, the return may take some time to be fully completed.
Please rest assured that our dedicated team is actively monitoring your case and we will continue to share any updates with you as soon as they become available.
We appreciate your patience and understanding and remain committed to resolving this matter as swiftly as possible.
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Double Fees
Western union refunded my account which is awesome but what I didn't like was that the transfer fees weren't refunded and now as I initate my withdrawal again I'm being charged double, what's the logic in that!?
June 17, 2025
Unprompted review
Reply from Payz
Hi! Thank you for taking the time to share your feedback. We deeply regret hearing that you are not fully satisfied with our services.
Please kindly allow us to clarify that the transaction was processed and sent successfully from our side, but it was later rejected by your bank and the funds were returned to your Payz account.
As the original withdrawal was fully processed, the withdrawal fee was applied accordingly and is not refundable, even when the funds are returned.
We understand this may not be the outcome you expected, and we genuinely regret any inconvenience caused.
In case you need further assistance, please reach out to our 24/7 Customer Support team at customersupport@payz.com. We would be happy to help resolve any concerns you may have.
I need working Diners/Discover card
May 19, 2025
Unprompted review
Reply from Payz
Hi! We appreciate your review and are glad to hear we could meet your needs!
Perfect for Anyone especially people in the Caribbean
So far, so good. Created an account yesterday, upgraded to silver, virtual card works great, crypto deposit works, can add bank account for withdrawal, transfer fees seem a bit high. Bought something with the virtual card and I didn't pay any transaction fee so that's great. Not seeing the ACH information for bank to bank deposit. This app is still sorta new, you guys can't expect them to be perfect, so far I like it no complains. 👌✨ Customer service was good too as long as you message during waking hours in their time zone. Will be recommending it to all my Caribbean people.
May 30, 2025
Unprompted review
Reply from Payz
Hi! Thank you for your review! We are glad to hear that you have enjoyed using Payz!
Please don’t hesitate to contact our Customer Support Team via email at customersupport@payz.com if you have any further questions or need additional support.
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