TMS Legal Reviews 

599
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and helpful staff for keeping them well-informed throughout the entire claims process from start to finish. Many consumers are thrilled with the fast results and the substantial financial compensation they received successfully in their accounts. Some reviewers were not happy with payment issues, mentioning unexpected demands for extra fees or commissions even after settling their accounts. A few other people also felt that communication broke down regarding disputed debts, unresolved claims, and delayed payouts. People experienced frustrating delays and difficulties when trying to get clear updates on their ongoing cases.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting quick, professional, and... See more

Claim

People report positive experiences with claim, consistently highlighting professional service and fast... See more

Payment

Customers had ambiguous experiences with payment, reflecting high disagreement regarding compensation and... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing them as very professional,... See more

Customer service

Users describe ambiguous interactions with customer_service, reflecting a sharp split in client experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TMS legal has been absolutely amazing. On a few occasions now they have managed to win my cases. Today I have received £3600 into my account after a credit company charged me extremely high inter... See more

Rated 5 out of 5 stars

We have been using TMS Legal and very successful and obtaining a refund for 1 motor finance claim and 2x credit cards Vanquis Bank - Aqua - along with Oodle car finance . Great experience definitely... See more

Rated 5 out of 5 stars

I started this claim with the credit card supplied to me about a year ago and TMS legal have kept me informed all the way through the process, finally resulting in me receiving several thousands of po... See more

Rated 5 out of 5 stars

TMS dealt with my claim against an old credit card provider. They were communicative, professional and helpful throughout. Although the claim wasn’t worth a significant deal of money, TMS still put th... See more


Company details

  1. Law Firm

Written by the company

Solicitors specialising in mis-sold financial products - unafordable lending on loans, credit cards, overdrafts and vehicle finance. Also packgaged bank account claims.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

599 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(599)

76 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I found TMS absolutely brilliant…

I found TMS absolutely brilliant communicated so well with me and achieved a win for me also Beth is a credit to the company always responded and helped me with all my questions quickly and efficiently thankyou

July 11, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

A great outcome.

Very quick to pay out my compensation
Never got pestered by people during the whole process and was plenty surprised with the amount that I received back
Thank you TmS Legal

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

TMS? - A+

Consistently Informative & A Straightforward Process From The Outset - Through To Successful Conclusion..
Would Recommend!!.

July 11, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Was unsure if I had a case for being…

Was unsure if I had a case for being given multiple increases on a credit card limit, that I simply couldn't afford, but accepted as it was being offered to me by the lender.
TMS took on the claim and resulted in a successful redress. TMS handled everything from start to finish. They don't pester, they respond to questions timely and satisfactorily.
Kept me updated all the way through the process.
Great service. Would definitely recommend. Thank you.

July 3, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent company tms legal…

Excellent company tms legal they kept me updated with information whilst they fought my case i didn't think i would get a much back but was pleasantly surprised as this company got me an amazing result so i can have a early birthday present they definitely look after the little people when big companies take the mickey and harass and put extra interest fees on credit cards highly recommend you use this company you will have to be patient but with excellent customer service and they should pat themselves on the back also be proud of themselves thanks again really impressed 👍 and a very happy customer indeed

June 29, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Credit card claim.

A fantastic service all the way through keeping me informed and updated throughout the process and as obstacles appeared along the way helped in finding answers and solutions to enable the claim to go through to completion. Don't think I'd have achieved the same outcome if I'd tried to do it all on my own

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

Impressed!

TMS Legal kept me advised throughout the process, and once my claim was upheld and agreed, the refund hit my account swiftly. Can't fault them, very happy with the service I received.

June 20, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

I had a locksmith scam in June 2024

I had a locksmith scam in June 2024. T.m.s was helping me or so I thought. Cover letters and nothing . I would have expected my 100.00 back from my credit card but nothing. No final response at all.
Very disapoointed

June 21, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look