TMS Legal Reviews 

599
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and helpful staff for keeping them well-informed throughout the entire claims process from start to finish. Many consumers are thrilled with the fast results and the substantial financial compensation they received successfully in their accounts. Some reviewers were not happy with payment issues, mentioning unexpected demands for extra fees or commissions even after settling their accounts. A few other people also felt that communication broke down regarding disputed debts, unresolved claims, and delayed payouts. People experienced frustrating delays and difficulties when trying to get clear updates on their ongoing cases.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting quick, professional, and... See more

Claim

People report positive experiences with claim, consistently highlighting professional service and fast... See more

Payment

Customers had ambiguous experiences with payment, reflecting high disagreement regarding compensation and... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing them as very professional,... See more

Customer service

Users describe ambiguous interactions with customer_service, reflecting a sharp split in client experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TMS legal has been absolutely amazing. On a few occasions now they have managed to win my cases. Today I have received £3600 into my account after a credit company charged me extremely high inter... See more

Rated 5 out of 5 stars

We have been using TMS Legal and very successful and obtaining a refund for 1 motor finance claim and 2x credit cards Vanquis Bank - Aqua - along with Oodle car finance . Great experience definitely... See more

Rated 5 out of 5 stars

I started this claim with the credit card supplied to me about a year ago and TMS legal have kept me informed all the way through the process, finally resulting in me receiving several thousands of po... See more

Rated 5 out of 5 stars

TMS dealt with my claim against an old credit card provider. They were communicative, professional and helpful throughout. Although the claim wasn’t worth a significant deal of money, TMS still put th... See more


Company details

  1. Law Firm

Written by the company

Solicitors specialising in mis-sold financial products - unafordable lending on loans, credit cards, overdrafts and vehicle finance. Also packgaged bank account claims.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

599 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.5

All reviews

(599)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

An absolutely outstanding service!!

An absolutely outstanding service paid to me, by a very rare type of company! By that I mean that they only contacted me when it was really necessary to do so, and for very important details. My TWO claims against VANQUIS BANK/CARD wouldn't have yielded so much as sniff of the £1,782.00 (thereabouts but more!). I wouldn't hesitate in recommending TMS LEGAL for ANY type of work, not just the these terrible credit card companies. I've thanked them so many times, and I'll thank them again. TMS,
THANK YOU SO MUCH!! I may even have another claim for you as well!!

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

CREDIT CARD CLAIM

I FIRST CLAIM ONLINE TO CLAIM FROM THE CREDIT CARD AND IT WAS REFUSED BY THE CREDIT CARD SO I TOOK IT TO THE OMBUSMAN AND IN A SHORT TIME IT WAS RULED N MY FAVOUR SO IT TURNED TO A VERY POSITIVE FOR ME

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

had a msg come up on my phone regarding…

had a msg come up on my phone regarding miss sold credit cards. and thought I would contact tms regarding mine. I didn't think enything would ever come of it but would let them try for me enyway. it's only been about possibly six months or more. and they've got me a one thousand six hundred settlement. there fee was taken out of original offer. witch was a very reasonable amount for all the hard work they've done. would highly recommend using them if you've ever had credit card's from vanquis. or aqua. as the interest rates they charge are huge. big thank you to TMS. legal.

May 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic company company tp deal with i can't…

Fantastic company tp deal with i can't thank Shane enough and his colleagues for a truly wonderful result getting my redress which i was entitled to kept me up to date all the way through their fees were very fair as well as i didn't need to do anything i would thoroughly recommend this company for getting any type of compensation i am over the moon many thanks Steve

May 1, 2025
Unprompted review
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Rated 5 out of 5 stars

I didn't expect a penny tbh and the…

I didn't expect a penny tbh and the credit card company let it go to the financial ombudsman who ruled in my favour I got far more money than I could have dreamed of TMS did all the work tbh I didn't really help them

May 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Over the moon. as over the moon as even thllh I have…

Was over the moon as even though I have been told several times I wasn't entitled to anything you came through for us made me a very happy lady and was surprised how quickly it went into my account from a text to say this morning congratulations and phone call couple of hours later and promised 2 days and less than 4 hours later in morning bank account I will let everyone know how excellent you are. Thank you so much

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

My Vanquish credit card claim

Filled in a form I saw on an advert, regarding my Vanquish credit card, but did not think much would happen, but they were always kept me informed all the time, long story short they won my claim and after they took their % I was £5k up.
Fantastic company Thank you from the bottom of my heart for all you guys and girls have done..

April 25, 2025
Unprompted review

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