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Palmetto Counseling & Consulting Services, LLC Reviews 

82
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the office staff and front desk team for being exceptionally welcoming, friendly, and always greeting visitors with a warm smile. Many individuals mention that their counselors are very easy to talk to, listen carefully, and create a completely safe and non-judgmental space to share. Some reviewers were not happy with their counseling sessions, stating that certain therapists felt unhelpful, inappropriate, or displayed a condescending tone during visits. These individuals felt that the sessions failed to address their core concerns effectively, leading to a disappointing overall outcome despite the general praise.

What people talk about most

Staff

Clients share positive opinions on staff and counselors, highlighting a warm and welcoming environment.... See more

Service

Reviewers express great satisfaction with the service, highlighting that appointments are scheduled right... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how comfortable therapy... See more

Customer service

Customers report positive experiences with customer service, noting that staff listen attentively and respond... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I immediately felt comfortable opening up to my therapist. It was our 1st meeting and she did not make me feel weird about anything I was telling her there was no judgement. She also was on time and d... See more

Company replied

Rated 5 out of 5 stars

I had a lot of anxiety start to build prior to my session. I’m not sure why but my therapist’s demeanor quickly helped to expelled those feelings. It was easy to open up and share feelings and fears I... See more

Company replied

Rated 5 out of 5 stars

Lauren Smith was very personable and easy to talk to. This was my first visit but she made me feel so comfortable and had me opening up to her immediately! I left my initial appointment feeling excite... See more

Company replied

Rated 5 out of 5 stars

PCCS has been very helpful in setting up timely appointments and providing great support staff. The counselors are helpful, they listen, and then provide thoughtful suggestions that have helped to re... See more

Company replied


Company details

  1. #3 of 5 best companies in Counselor
  2. #2 of 5 best companies in Marriage Counselor
  3. #2 of 5 best companies in Mental Health Clinic
  4. #10 of 33 best companies in Mental Health Service
  5. #1 of 7 best companies in Psychotherapist

Written by the company

Palmetto Counseling has been proudly serving the communities of Rock Hill, Fort Mill SC, and surrounding Charlotte area since 2008. As a growing and expanding mental health practice committed to holistic and integrated behavioral healthcare, our clinicians have decades of combined experience working with a broad spectrum of patients, including children, adolescents, adults, couples, and families.

Our Promise To Clients

Written by the company

We Are Committed to Providing Quality Care
Palmetto Counseling is an established outpatient behavioral healthcare clinic with two locations — Rock Hill, SC, and Fort Mill, SC, both less than 30 miles from downtown Charlotte, NC. Opening in 2008, we are one of the largest mental health practices committed to offering the highest quality, accessible care, catered to all individuals across our widespread community. We are proud to be an independent, locally owned, therapist-owned practice.

Contact info

4.8

Excellent

TrustScore 5 out of 5

82 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(82)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Notch Service

Easy scheduling and staff is quick to respond to messages. Counselors are amazing to work with!

August 25, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking the time to share your feedback. We appreciate your kind words and your support of Palmetto Counseling. Feedback like this helps others in our community learn more about the resources available to them.

Rated 5 out of 5 stars

In search of a breakthrough

I had a lot of anxiety start to build prior to my session. I’m not sure why but my therapist’s demeanor quickly helped to expelled those feelings. It was easy to open up and share feelings and fears I’ve always felt ashamed to acknowledge let alone admit. This is my first ever attempt to receive professional help. This first session went so well that I’m looking forward to our next session with great hope that I’m on the right track for getting the help I need.

August 25, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for your feedback and support! Reviews like yours help increase awareness of mental health resources in our community, and we appreciate you taking the time to share your thoughts.
To protect the privacy of those we serve, Palmetto Counseling does not confirm or discuss client relationships in public review responses.

Rated 5 out of 5 stars

Great experience

Great experience

May 11, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

Front desk staff are very efficient and…

Front desk staff are very efficient and organized. They put me into an appointment right away. My therapist listened attentively and was responsive to meeting all my needs.

August 3, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

My therapist is very easy going and is…

My therapist is very easy going and is great at listening and not judging.

July 31, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

The staff is wonderful

The staff is wonderful, so friendly and informative. Martina is amazing! Highly recommend

July 31, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

The process is as painless as it can be!

Nikki is phenomenal. I’ve never felt more comfortable with therapy. The booking process is easy. The location and also being able to do virtual sessions - AMAZING. I highly recommend this facility and staff.

July 23, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

My experience with Palmetto Counseling…

My experience with Palmetto Counseling has been issue free. The front desk is friendly and helpful. My counselor is very helpful. I have recommended this office to my friends as well.

July 17, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

Great staff

Everyone at the practice was nice and welcoming.

July 16, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

Elizabeth was most pleasant and easy to…

Elizabeth was most pleasant and easy to talk to.

July 20, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

Very professional

Very professional

July 20, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

Scott did a great job of breaking the…

Scott did a great job of breaking the ice on the first visit between my daughter and I

July 2, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

The therapist was very good

The therapist was very good. I felt helped immediately. She knew exactly what my issues were once we spoke for just a few moments. I would recommend.

June 24, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

Palmetto counseling has been a godsend

Palmetto counseling has been a godsend. My counselor is wonderful and the staff there couldn’t be more gracious and connected.

June 22, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

Kind and caring

June 18, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

PCCS has been very helpful in setting…

PCCS has been very helpful in setting up timely appointments and providing great support staff. The counselors are helpful, they listen, and then provide thoughtful suggestions that have helped to remove roadblocks. Would recommend them to others who need these services.

June 4, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

Excellent care and concern from all the…

Excellent care and concern from all the team

June 9, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

With this first visit

With this first visit, my daughter felt confident and ready for her future appointments.

June 8, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

Very experienced counselors

Very kind and caring counselors

June 2, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

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