I immediately felt comfortable opening up to my therapist. It was our 1st meeting and she did not make me feel weird about anything I was telling her there was no judgement. She also was on time and d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a lot of anxiety start to build prior to my session. I’m not sure why but my therapist’s demeanor quickly helped to expelled those feelings. It was easy to open up and share feelings and fears I... See more
Company replied
Lauren Smith was very personable and easy to talk to. This was my first visit but she made me feel so comfortable and had me opening up to her immediately! I left my initial appointment feeling excite... See more
Company replied
PCCS has been very helpful in setting up timely appointments and providing great support staff. The counselors are helpful, they listen, and then provide thoughtful suggestions that have helped to re... See more
Company replied
Company details
- #3 of 5 best companies in Counselor
- #2 of 5 best companies in Marriage Counselor
- #2 of 5 best companies in Mental Health Clinic
- #10 of 33 best companies in Mental Health Service
- #1 of 7 best companies in Psychotherapist
Written by the company
Palmetto Counseling has been proudly serving the communities of Rock Hill, Fort Mill SC, and surrounding Charlotte area since 2008. As a growing and expanding mental health practice committed to holistic and integrated behavioral healthcare, our clinicians have decades of combined experience working with a broad spectrum of patients, including children, adolescents, adults, couples, and families.
Our Promise To Clients
Written by the company
- We Are Committed to Providing Quality Care
- Palmetto Counseling is an established outpatient behavioral healthcare clinic with two locations — Rock Hill, SC, and Fort Mill, SC, both less than 30 miles from downtown Charlotte, NC. Opening in 2008, we are one of the largest mental health practices committed to offering the highest quality, accessible care, catered to all individuals across our widespread community. We are proud to be an independent, locally owned, therapist-owned practice.
Contact info
1721 Ebenezer Road, Suite #225, 29732, Rock Hill, SC, United States
- 803-329-9639
- info@pccrh.com
- pccrh.com
4.8
Excellent
82 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We were not happy with our therapist
We were not happy with our therapist, Scott. Besides cutting our extremely expensive session short, he showed an unusual interest in my and my husband's sex life. We both thought this was strange, so I asked a therapist friend whether or not the number and depth of his questions were protocol and she assured me they were not. We will not be returning.
February 16, 2026
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Due to HIPAA privacy laws, we cannot confirm or deny whether the reviewer is or has been a client of Palmetto Counseling, LLC.
In relationship therapy, clinicians may explore a variety of topics — including intimacy and sexual concerns — when clinically relevant to the goals of treatment. These conversations are always intended to be handled with professionalism, sensitivity, and clear therapeutic purpose.
That said, feeling uncomfortable in session is important feedback, and we take concerns about boundaries and session experience very seriously. Session length and structure should also be clearly communicated.
Because confidentiality prevents us from discussing specifics publicly, I invite you to contact me directly so I can better understand your concerns and address them appropriately. I regret that your experience did not meet expectations. I would welcome the opportunity to learn more and address your concerns directly.
Please feel free to reach out to me at (803) 329-9639 or rschlauch@pccrh.com. We value your feedback and remain dedicated to continuously improving the care we provide.
Sincerely,
Rich Schlauch, MSW, LISW-CP
President / CEO
Scott showed genuine concern and interest
Scott showed genuine concern and interest in working on my problems.
February 18, 2026
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
I was able to talk and not be judged
I was able to talk and not be judged. I could express my emotions freely
February 9, 2026
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
3 stars is not a reflection of the…
3 stars is not a reflection of the company, or my therapist! I am just getting into therapy for the first time, and I am nervous because I always here people talking about shopping around for therapists to find the right fit. I don't have a lot of money to be shopping around, but I really want to fix my issues. I guess I am just curious as a whole if this company has ways to review therapists, before hand... or I guess other testimonials, finding the right fit is weirdly the most daunting part of this for me.
January 27, 2026
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you so much for sharing this — and especially for being honest about how vulnerable it feels to start therapy for the first time. That nervousness is incredibly common, and finding the right fit can absolutely feel like the most daunting part of the process. Due to HIPAA privacy laws, we cannot confirm or deny whether the reviewer is or has been a client of Palmetto Counseling, LLC.
We’re really glad to hear that your rating isn’t a reflection of your therapist or our team, and we deeply respect how intentional you’re being about your care.
You’re right — “shopping around” isn’t financially realistic for everyone. That’s why we do our best to thoughtfully match clients with therapists based on their goals, preferences, and needs from the very beginning. We’re always happy to answer questions about our clinicians, their specialties, and their approaches before scheduling so you can feel more confident going in.
If at any point you feel unsure about fit, we also encourage open conversations — either with your therapist or with our team — so we can help support you in finding the right path forward.
Starting therapy takes courage. We’re honored you chose to begin that journey with us, and we’re here to help make the process feel as supportive and transparent as possible
Please feel free to reach out to me at (803) 329-9639 or rschlauch@pccrh.com. We value your feedback and remain dedicated to continuously improving the care we provide.
Sincerely,
Rich Schlauch, MSW, LISW-CP
President / CEO
Okay
It was okay. The building is older and they should make payment plans available instead of making a payment upfront for appointments.
January 21, 2026
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking the time to share your feedback. We appreciate you giving our practice a try. Due to HIPAA privacy laws, we cannot confirm or deny whether the reviewer is or has been a client of Palmetto Counseling, LLC.
While our building is an older property, we strive to provide a welcoming, safe, and comfortable environment for every client who walks through our doors. We understand that payment policies can also feel challenging, and we aim to be transparent about fees and payments at the time services are scheduled to avoid confusion later.
We do require payment at the time of service, which helps us keep appointments available and maintain consistency in care. However, we’re always happy to discuss questions about billing or insurance prior to scheduling so clients can make informed decisions.
At Palmetto, we are committed to providing quality care and support to all clients, and I regret that your experience did not meet expectations. I would welcome the opportunity to learn more and address your concerns directly.
Please feel free to reach out to me at (803) 329-9639 or rschlauch@pccrh.com. We value your feedback and remain dedicated to continuously improving the care we provide.
Sincerely,
Rich Schlauch, MSW, LISW-CP
President / CEO
gotta start somewhere …
I’ve been waiting for some help and for someone to listen to me rant and vent.. you can’t help everyone else and not help yourself . life is all about chances and risk.
January 20, 2026
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
very good and professional.
January 20, 2026
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Five star rating
From the greeting as I entered, to the ease of talking with my counselor, everything was top notch.
January 20, 2026
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
I am currently in a little bit of a…
I am currently in a little bit of a slump and needed to find someone to talk to. They were able to get me in the very next day. I reached out requesting an appointment online and received an email response very quickly. The whole process went very smoothly!
January 14, 2026
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Scott Shepherd is a great listener and…
Scott Shepherd is a great listener and gives good insight
January 8, 2026
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Second options
I have not been feeling well and was pleased that the option of a Telehealth visit was available! I prefer an in office visit but having a second option is great. Rich is a great counselor, easy to talk with and he listens!
January 13, 2026
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Jill was very pleasant and good…
Jill was very pleasant and good listener!! Compassionate and caring!!
January 6, 2026
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Palmetto Counseling is a valuable…
Palmetto Counseling is a valuable resource for me. I’m able to discuss issues with a caring, compassionate counselor. That is extremely helpful, and allows me to put life in perspective.
December 8, 2025
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Jill is a wonderful therapist!!!
December 9, 2025
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Somebody to talk about problems I want…
Somebody to talk about problems I want to keep private. Sad I was late and missed my session.
December 3, 2025
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
No judgement
I immediately felt comfortable opening up to my therapist. It was our 1st meeting and she did not make me feel weird about anything I was telling her there was no judgement. She also was on time and did not rush me out of her office 15 mins before time like therapist have done in the past the whole session was an actual hour instead of 45 mins.
December 1, 2025
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
Lauren Smith Worth the Wait!
Lauren Smith was very personable and easy to talk to. This was my first visit but she made me feel so comfortable and had me opening up to her immediately! I left my initial appointment feeling excited about the journey ahead although I know it won’t be easy but well worth it.
November 8, 2025
Reply from Palmetto Counseling & Consulting Services, LLC
Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.