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Palmetto Counseling & Consulting Services, LLC Reviews 

82
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the office staff and front desk team for being exceptionally welcoming, friendly, and always greeting visitors with a warm smile. Many individuals mention that their counselors are very easy to talk to, listen carefully, and create a completely safe and non-judgmental space to share. Some reviewers were not happy with their counseling sessions, stating that certain therapists felt unhelpful, inappropriate, or displayed a condescending tone during visits. These individuals felt that the sessions failed to address their core concerns effectively, leading to a disappointing overall outcome despite the general praise.

What people talk about most

Staff

Clients share positive opinions on staff and counselors, highlighting a warm and welcoming environment.... See more

Service

Reviewers express great satisfaction with the service, highlighting that appointments are scheduled right... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how comfortable therapy... See more

Customer service

Customers report positive experiences with customer service, noting that staff listen attentively and respond... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I immediately felt comfortable opening up to my therapist. It was our 1st meeting and she did not make me feel weird about anything I was telling her there was no judgement. She also was on time and d... See more

Company replied

Rated 5 out of 5 stars

I had a lot of anxiety start to build prior to my session. I’m not sure why but my therapist’s demeanor quickly helped to expelled those feelings. It was easy to open up and share feelings and fears I... See more

Company replied

Rated 5 out of 5 stars

Lauren Smith was very personable and easy to talk to. This was my first visit but she made me feel so comfortable and had me opening up to her immediately! I left my initial appointment feeling excite... See more

Company replied

Rated 5 out of 5 stars

PCCS has been very helpful in setting up timely appointments and providing great support staff. The counselors are helpful, they listen, and then provide thoughtful suggestions that have helped to re... See more

Company replied


Company details

  1. #3 of 5 best companies in Counselor
  2. #2 of 5 best companies in Marriage Counselor
  3. #2 of 5 best companies in Mental Health Clinic
  4. #10 of 33 best companies in Mental Health Service
  5. #1 of 7 best companies in Psychotherapist

Written by the company

Palmetto Counseling has been proudly serving the communities of Rock Hill, Fort Mill SC, and surrounding Charlotte area since 2008. As a growing and expanding mental health practice committed to holistic and integrated behavioral healthcare, our clinicians have decades of combined experience working with a broad spectrum of patients, including children, adolescents, adults, couples, and families.

Our Promise To Clients

Written by the company

We Are Committed to Providing Quality Care
Palmetto Counseling is an established outpatient behavioral healthcare clinic with two locations — Rock Hill, SC, and Fort Mill, SC, both less than 30 miles from downtown Charlotte, NC. Opening in 2008, we are one of the largest mental health practices committed to offering the highest quality, accessible care, catered to all individuals across our widespread community. We are proud to be an independent, locally owned, therapist-owned practice.

Contact info

4.8

Excellent

TrustScore 5 out of 5

82 reviews

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4.8

All reviews

(82)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Ms. Alicis

Ms. Kimberly was very cordial and welcoming. Really listened with so much compassion. Looking forward to my next appointment.

June 3, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

My therapist truly listened to me

My therapist truly listened to me. She let me talk without interruption and asked questions after. She truly felt my situation and made me feel comfortable and safe. She made suggestions and comments to verify my situation.

May 29, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

Frank

Frank, give and take conversation

May 26, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

Very understanding and helpful with…

Very understanding and helpful with counseling me after my car accident

May 21, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

Very relaxing and trustworthy

I really enjoyed it, made me very comfortable to share

May 18, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

Our therapist was very good at getting…

Our therapist was very good at getting the information about the problem. He was totally neutral and allowed both of us to state our problem and what we hoped to accomplish. I got the feeling that he was very intuitive and understanding. It was a good session and I felt more positive when we left.

May 14, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

New client - 5/7/2026

I had a wonderful experience. My therapist was very attentive and listened to me. I felt very comfortable opening up and talking to her.

Thanks!

May 6, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

Elizabeth is wonderful

Elizabeth is wonderful. Caring, professional and friendly. Thank you

April 24, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

Second session and it was good and…

Second session and it was good and looking forward to see what progress we make with this.

April 14, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

Was very comfortable and at ease to…

Was very comfortable and at ease to talk.

April 16, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

Kind staff and lovey experience with my…

Kind staff and lovey experience with my child’s therapist.

April 17, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

I’m new to this type of mental health…

I’m new to this type of mental health treatment and was made to feel welcome. Scott was easy to talk with

April 13, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

Brandon was a great

Brandon was a great at discussing my mental health needs. Highly recommend his services..

April 7, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

Perfect for young LGBTQ+

My 12 year old loves Harper and I am glad I took the time to find her. We will continue coming in to see her and I look forward to my child feeling better about themselves and finding a place in this world.

April 6, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 4 out of 5 stars
Palmetto Counseling & Consulting Services, LLC logo

Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639.

Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

Rated 5 out of 5 stars

The staff is very kind and welcoming

The staff is very kind and welcoming. I would highly recommend this facility.

March 17, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Thank you so much for your kind words and for taking the time to share your experience. We’re glad to hear that you felt welcomed by our front desk team and comfortable during your visit.

Creating a supportive, compassionate environment where people feel heard and cared for is very important to us, so your feedback means a great deal. We appreciate you noticing the character of our space as well — we aim to make it both comfortable and calming for those who walk through our doors.

Thank you again for your thoughtful review. We wish you all the best on your journey and appreciate the opportunity to be part of it.

Rated 5 out of 5 stars

I'll be going back...

I got a good impression when I visited for the first time. The building seemed old on the inside, but with a lot of character. The front desk staff was very friendly. My therapist was easy going, attentive, and asked a lot of good questions. She was patient. And her office was well equipped, including tissue for the tears. Seems like a really good practice. I'll be going back.

March 13, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Thank you so much for your kind words and for taking the time to share your experience. We’re glad to hear that you felt welcomed by our front desk team and comfortable during your visit.

Creating a supportive, compassionate environment where people feel heard and cared for is very important to us, so your feedback means a great deal. We appreciate you noticing the character of our space as well — we aim to make it both comfortable and calming for those who walk through our doors.

Thank you again for your thoughtful review. We wish you all the best on your journey and appreciate the opportunity to be part of it.

Rated 5 out of 5 stars

I have been happy with my experience…

I have been happy with my experience with Palmetto and feel I have received the help I needed.

March 9, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Thank you for your kind words and for taking the time to share your experience. We’re so glad to hear that you had a positive visit and felt welcomed by our team.

Providing a supportive, compassionate environment where people feel comfortable and heard is very important to us, so your feedback truly means a lot.

Thank you again for your thoughtful review and for allowing us to be part of your journey. We wish you all the best moving forward.

Rated 5 out of 5 stars

Positive

Booking was fast. We were able to learn more about each therapist and pick our own. Both of the therapist that saw my twins were amazing. Each fit the child’s personality. I feel we finally found a good place to help them and I’m hopeful for the future. Samantha was so bubbly and kind. And Martina was a very good listener and seemed to be very supportive.

February 25, 2026
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC.

Thank you so much for your wonderful review. We’re delighted to hear that your experience was a positive one and that our team helped you feel comfortable and supported.

Our goal is to create a welcoming space where people feel respected, understood, and cared for, and your feedback is deeply appreciated.

Thank you again for taking the time to share your experience. Your kind words mean a great deal to our entire team.

Rated 5 out of 5 stars
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Reply from Palmetto Counseling & Consulting Services, LLC

Thank you for taking time to leave us a positive review. Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Our PCC family is fully committed to delivering exceptional services and client satisfaction. If you have any questions or concerns, we encourage you to contact our Practice Administrator at (803) 329-9639. Your review not only helps us grow but also helps others in the community find the support they need. Thank you again!

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