all goodNot the same
Not the same, as one I have already used, maybe next time for knees
May 24, 2025
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Welcome to PCHY! We are your one-stop Asian lifestyle store. From products that are trending in Tokyo, selling in Seoul to local brands making it big in Bangkok. We've got you covered for skincare, wellbeing, and handmade products from countries such as Korea, Singapore, Thailand, Japan, and China. Our network of trend-spotters in Asia has done the hard work for you. Our curated collection of hand-picked products represents the best of each brand.
Contact info
Westminster, SE16HT, London, United Kingdom
- hello@pchy.co.uk
- pchy.co.uk
4.1
Great
10 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
So happy I have come across this site…
So happy I have come across this site and can access all my fav East Asian products! The delivery was so quick and easy and I also received a couple freebies with my purchase which was so thoughtful and cute! Will defos be purchasing from them again ❤️
May 1, 2025
Great product
Great product. It impossible to get fresh Thai basil anywhere near me so I was delighted when I found this!
February 5, 2025
Very quick delivery
Very quick delivery . Haven’t tried product yet but service was excellent
January 22, 2025
Excellent costumer Service Support
Customer support was great, the item was delivered right on time, and the product quality was excellent as usual . Truly can’t recommend it enough!!
November 18, 2024
Advertisement
Fast service and a really wide range of…
Fast service and a really wide range of products.
October 18, 2024
Unprompted review
Poor customer service
Ordered some massage oil. Item received quickly but in damaged condition with the product leaking through and glass pieces falling out of the box. Emailed PCHY last week. Despite claiming that they reply within 24 hours I have not yet received a response. No telephone number and the chat function is with a bot rather than a human. Wasted £28. Would not recommend. If anyone would like photos of the item, please post on here and I will be happy to share.
Edit: received full refund after this review
October 21, 2024
Unprompted review
Reply from PCHY.co.uk
Hi Nicky,
Thanks for getting in touch. We truly regret that you had this experience. You did indeed experience a short delay in getting a response from our customer service, this was due to us waiting to hear back from Evri, our carrier, to try to get an explanation as to what happened. We were really surprised by your photos as Evri had clearly damaged and then repackaged our parcel without telling us anything about it. We were so surprised too.
To rectify the situation, we requested a full refund for you on Monday at 11:14am, which you should have been notified of on Monday. We refunded you fully even before we had the explanation back from Evri as to why the damage occurred, because we respect that it is the right thing to do. As you felt that you 'wasted' your money, rest assured that a refund, including shipping, was requested for you.
Your experience has been heard loud and clear and we have changed some of our packaging process to attempt to improve this going forward, however sometimes accidents happen beyond our control - once we have handed over parcels to the carrier.
We hope that you feel able to amend your review to reflect the steps we have taken to make it right.
- Team PCHY
Fast shipping
Fast shipping. Hope to see more Thai cosmetic products on your website in the future.
September 29, 2024
Great products that arrived quickly and…
Great products that arrived quickly and even contained some wonderful free gifts! I will definitely be ordering from PCHY again!
June 30, 2024
Advertisement
Excellent Shopping Experience
PCHY is brilliant. I tried Perfect Whip in Japan and was gutted I couldn’t get it in the U.K. - I saw it on the PCHY website and just had to buy! My order arrived within just a few days and was beautifully packed. Will definitely be shopping on PCHY again!
July 3, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.