Pcoptimum Reviews 351

Can you believe that I have been trying to get my points back after being cancelled because my Mastercard could not be linked with my PCoptimum. I called and they told me they would fix it and then sent me an email that they fixed it by cancelling my card and taking away my 185,341 points until I go get another PC optimum card and send them the number to get my points back. I didn't give Casandra permission to cancel my card and take my points.I have missed spend your points events because of this. I did get another card and sent it to Casandra and till this day May 20th the problem is not resolved and still do not have my points! This has been going on since April 8th 2026 and still nothing. I get promises that a Supervisor named Diana will call me back but no one does. What kind of Customer Service is this? I have never seen anything like it. I rate this a -10 out of a Plus 10

Ive been a PCoptimum member since it started. And so far, Ive gotten over $7500.00 in free items. Its NOT a scam its legit. Just learn to use it. Its not hard.

Really disappointed with their customer service. Whenever you send inquiry about missing points no response. Not happy . No stars

They are nice, fair and helpful within confines of the legit PC enterprises, but lately developed ugly habit of promoting some dishonest businesses outside of their control, like continuously cheating Doordash, etc., which makes their customer service useless to complain to.

All my points are now gone. I'll just find more reputable businesses to shop at with a points card.

If I could give a negative it would be -1000. I am beyond frustrated with my experience using PC Optimum. What’s the point of advertising promotions if you’re not going to honor them?

I specifically activated a digital offer that clearly stated: “Spend $200 and receive 20,000 points.” I made sure to meet the requirements, only to check a few days later and see that the points were gone. Not missing—gone. This wasn’t a misunderstanding either. The offer is still advertised right in the app: “20,000 pts when you spend a total of $200 in cumulative purchases.” So how does that just disappear? It feels misleading at best and completely dishonest at worst.

And trying to get help? Don’t even bother. I waited on hold for 45 minutes just to speak to someone, and once I finally did, I was put on hold repeatedly—at least 10 times, for 5+ minutes each. No clear answers, no accountability, just a complete waste of time.

This isn’t just a one-off bad experience either. Between the unreliable promos and the painfully slow, unhelpful customer service, this has been one of the worst experiences I’ve ever had with any rewards program.

At this point, I wouldn’t recommend wasting your time chasing points that may or may not actually exist. Save yourself the frustration and shop elsewhere.

PC card not scanned properly at store and points not registered. Went on website for "points inquiry" numerous times to inquire but the Submission button never accept any submission. Do not waste time on this SCAM website

I am being sent emails stating I have enough points to redeem for 40.00 when I go to the store they say I have 10.00 in points to spend.

After waiting for 41.45 minutes to speak with someone who does not have English as their first language tell me I don't have a proper email, says they will escalate this and have someone look into this. With an approximate return of 24 to 48 hours later. Will someone be paying me for my wasted time ?

Cutting corners with missing PC Points. Delayed and incorrect responses. The Points Inquiry process to claim missing points has been made almost impossible to navigate with a useless "Virtual Assistant"! The "Contact US" is convoluted, possibly due to the large number of complaints received!
This has been repeated on a regular basis, where it is now raising serious concerns!!!
This used to be the best loyalty program in Canada, and it has now slipped to the absolute worst!!
Just look at the number of complaints, and the rating the system has achieved!!

Hello I am dissatisfied from
Their point system because in offer it says I will 10000 points when I spend 100 dollars on gift card but i didn’t get it. Then contact with customer service. They mentioned me send the receipt and offer image. I sent it but it’s wired when I sent the email with images they didn’t receive it. But I sent the email just text they received it. So there is not my fault. So just don’t trust on the offers.

At some point, my physical card stopped accumulating points. No way to get any support from PC Optimum to solve this. So I threw that card to recycling, and I replaced it with a virtual card on my phone. Maybe a year and a half later, someone used the old physical card to steal the 10000 points it took me so long to accumulate with the new virtual card.

I contacted PC Optimum and they kept saying I was the one who used the lost card.

These companies make lots of money with us, and when it comes to refunding because of a fraud, no way, they are not responsible for anything, you are.

Real crooks.

If i could give 0 stars i would. I need to change the phone number of my account because its an unknown number and i cant connect to the 2factor anymore. They ask for my last transaction receipt to confirm it is really me but who keeps their Maxi's receipt after 3weeks??? Their response? Go do another transaction and callback...omgf it took 50minutes to have the line and they dare tell me to call again after spending more money in their stupid program.

I wasn’t surprised by all of the negative reviews.
I’ve had to call them THREE times now for what seems like a simple fix.
The email address associated with my account has been closed (I retired) I was able to update my cell number but to change the email was first being told (15 minutes on hold) that since I couldn’t recall my last transaction, I’d have to make a purchase using that rewards account.
No problem, did that and called back. Was told that I needed to create a NEW ACCOUNT and they gave me a ticket number for reference. (14 minutes on hold)
Same day I called back (12 minutes on hold) and was told it would be set up as soon as I make a NEW PURCHASE using the new barcode. Nearly 40 minutes of waiting versus being told all of that up front and it could have easily been completed.
Solution: I’ll cash out the $30+ in rewards with a purchase, donate the odd $$$ over the amount I can’t use and CLOSE THE ACCOUNT.
Many other grocery stores out there!

Each time I get a digital offer for points by ordering on mobile pickup up, I never receive them. I put the code in and I even put it in the area for the notes to pickers. I go inside to Customer Service and they say that the points will be added. This never gets done. I cannot be the only one this happens to every time. The card is a waste of time for mobile pickup.

Worst customer service on the planet. Going on three weeks and still can't change 2 Factor Authentication after changing my phone number.

Customer Service in South Africa!

Wow the PC Card is one freakishly frustrating exercise in hell. I had trouble redeeming points at Shoppers and the virtual assistant won’t even let me speak to a live agent - it’s just an endless loop that leads to only it providing you with options. I can’t speak to the agent so I have no idea how to resolve this issue And the phone is useless - they’ll give you a time frame but then miss the mark by a mile. I’m quite sure there’s no one on the other end of the line. What a rip off. Someone should start a class action suit for all of the uncollected points they’re not honouring.

I feel like a fool. I have been using my PC Card at Pharmaprix in my hood for the past 10 years…maybe longer…I realize that even though I am there weekly that I never have any points…then for the past 3 years I got 5 miles away from my hood to a really great Provigo, that’s a Canadian chain supermarket. I go there because it’s for the wealthy, and they have things that we don’t have in my run down immigrant Metro supermarket. Things like fresh scallops, seafood, all the things I cannot get near my house. So when I go there I spend mucho money, as food in Montreal is like so much more than food in Boston which is where I was for several decades. In any case, when I go there they tell me that my card doesn’t work—but they can’t help me. Either the manager is not there, or some excuse. So I’ve lost out on at l east $500 worth of points….and that bites. So today I signed into my PCOptimum card, but it wont accept my password. I click on the FORGOT PASSWORD linke and it should send me a code or something, but after trying it six times or more, nothing happens. And yes, I checked all my folders. Then I try to get help but there is no way to get help to do so other that to work with their BOT and this has got to be the dumbest AI I have ever me….and the only way to reach them is to call but my VOIP phone is down..its been a rough month…So, I have been missing out on points for more than a decade. I can’t even get the bot to understand that the password log in thing is a factor…and no way to reach out any other live agent. This is a poor way to run a business. Oh, and now they want me to give them a cell phone, but I don’t have or want a cell phone. I’m grateful that I’m no addicted to cell technology…but seems that everyone is conspiring to get us all the buy cell phones…and cell plans…

My daughter lost her money in checking account someone used her account and changed her phone number she phoned the customer service after a few minutes its hanged scammer!!

I get weekly offers for shopping at Canadian Superstores; however, for the past 2 months when I've selected offers and arrive at the cash register; there is no record of my offers at the store level. I end up returning all the products. In addition to wasting my time, I end up leaving the store angry & frustrated. Complaints to Customer Service don't improve the services advertised. I am a PC Financial World Elite MasterCard holder and am considering closing my account and stop doing business with Loblaws and it's affiliates. Safeway provides honest good service & pricing.

My points were not transferred to new Optimum card
Called the number after being told at the store that I needed to do it over the phone. Calling is worse than Rogers/Bell. Waited 20 minutes. Maria finally answered, who could barely speak English, she pretended she couldn't hear me and hung up.