PC Sales Online Reviews 10,639

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, with quick response times and efficient problem resolution. Consumers frequently mention the excellent service provided, noting the ease and effectiveness of their overall experience. However, some customers experienced issues with product activation keys, with a few reporting issues with key validity. There were also occasional mentions of difficulties with software installation or compatibility, particularly with older OEM licenses or when updating existing Microsoft Office products.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the fast, effective, and... See more

Product

Clients share ambiguous opinions on product. Many customers report positive experiences, praising the great... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and prompt... See more

Technology

Users describe ambiguous interactions with technology. Many customers praise the ease of fixing problems with... See more

Response time

Consumers find response times to be positive. Reviewers consistently praise the speed and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a great site! Great pricing and they provide online chat support (a live person, not a bot). I uninstalled my current MS Office and installed the one I got from PC Sales. But it wouldn't act... See more

Rated 5 out of 5 stars

This is my second "major" visit - because I bought a new computer. Despite being rather tired and trying to use a licence number for a lastest version on a misinstalled earlier version, these guys ju... See more

Rated 5 out of 5 stars

I was talking to a representative by the name of alexander, he was straight forward and kind to assist my problem right away and wouldn't you know it was absolutely correct when i miss typed the wrong... See more

Rated 5 out of 5 stars

The price was excellent for a Windows product with all that be said about Window (good & some not so good). Product was exactly as represented with very good installation instructions for anyone who... See more


Company details

  1. Software Company

Written by the company

Friendly and helpful customer support advisors. pcsalesonline guarantee to support customers through the software installation and activation process.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very professional and dedicated support team

I have purchased MS office licenses multiple times. The support team is very helpfull and goes to any extent to help in the activation process

I'll continue to buy from them and I also recommend it to others looking for genuine licenses and professional support specially in UAE and other GCC countries

March 9, 2025
Unprompted review
Rated 5 out of 5 stars

Stellar Service

This is the second time I have purchased a product from these guys, and both times their customer service has been outstanding! Both representatives were good natured, very helpful, and made quick work of the issues I had! I will definitely be using them again and recommending them to everyone!

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Recent purchase of Microsoft Office

I had an issue with recent purchase of Office. I called PC sale and describe my problem and they were immediately on it and problem resolved within two working days, I am very satisfied outcome as this wasn't your issue.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

I thought I activated my new 2021…

I thought I activated my new 2021 Office when I got a new computer but when I went to use Word it said it needed to be activated and the key I gave it was already used. So, I used PC Sales Online chat function and had it activated within minutes. This is the second time I have bought from them and I know I needed help the first time too. They are very professional, friendly and have good prices. Thank you very much!

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome experience with online purchases

I found ease of making purchases online at PC Sales Online. I was able to find the software I needed with friendly web pages and at very reasonable prices. I would highly recommend making your software purchases at pcsalesonline.com.

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Tech Support

Dan was very patient and walked me step by step to successfully updating my softare license. I have never experience such excellence in tech support and will be purchasing all my future software from PC Sales.

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Saved from Microsoft Support from Hell by PC Sales OnLine Chat Agent Kathleen

Saved from Microsoft Support from Hell by PC Sales OnLine Chat Agent Kathleen

I upgraded hardware on my computer and Microsoft invalidated my Windows 10 licence as a result. I went in circles with Microsoft's so-called on-line help for five days and got absolutely nowhere. They kept telling me to go buy another copy of Windows. Plus, it was IMPOSSIBLE to find a chat window where I could talk with a live person. At one point I managed to get into a help chat (I have no idea how) and the person checked some things on my computer and then restarted it. After the computer restarted, I was never able to get back into a Microsoft chat window again, despite trying for four days. I just kept being sent around and around in loops to useless web pages that did nothing more than send me to other useless web pages before telling me that I needed to buy another copy of Windows.

I finally gave up and bought Windows 11 from PC Sales Online and installed it. Then THAT wouldn't activate because it said that the licence had been used previously. I tried again with Microsoft for an hour and just went round and round in the same useless circles I'd been going in for a week. I then went back to the PC Sales Online website and found a support chat window. I opened the chat and talked with Kathleen. Within ten minutes she had walked me through a phone activation which has successfully activated Windows 11 for me.

I've been working in IT since 1972. I have worked in IT support for large installations and have worked on IT help desks. I've been using Windows since version 3.1, so I have considerable experience in IT and with Windows. This is the most ridiculous and horrible IT support experience I have ever had in my life. Microsoft has completely lost the plot.

Thanks so much to PC Sales Online for their wonderful help and for Kathleen's quick assistance. This is the kind of support I would have expected from Microsoft, but it sure isn't what I got. After about five full days of going around in circles with Microsoft and not even being able to contact anyone live who could help me, Kathleen was able to sort everything out quickly and efficiently. I'm grateful to her for preserving what little was left of my sanity after my encounter with Microsoft.

February 16, 2025
Unprompted review
Rated 3 out of 5 stars

I bought Microsoft Office 2021

I bought Microsoft Office 2021 download and product key. When I attempted to activate, Microsoft sent me a message that it could not be activated with that key, as it had been used too many times!!! RED FLAG.
Microsoft did give me a workaround by typing in about 50+ characters twice into a specific form so I finally got it activated after another 45 minutes of hassle.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

The activation keys worked for my…

The activation keys worked for my Office 2021 license. When I switched to a new laptop, I reached out to the support and they were generous enough to hand out a new activation key as I hadn't used the previous license due to laptop issues.

February 5, 2025
Unprompted review

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