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PCS LEGAL Reviews 

5,280
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 807 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally efficient, friendly, and deeply helpful throughout the entire property buying and selling journey. Consumers truly appreciate the clear communication, professional guidance, and quick responses that consistently turned potentially stressful transactions into smooth and reassuring experiences. However, some people mentioned experiencing frustrating delays, unhelpful communication, and poor responsiveness from certain case handlers during their property matters. A few reviewers also felt unsupported during difficult moments, noting that ignored emails and a lack of proactive updates made their situations considerably harder.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, noting that the conveyancing process is well-managed and organized.... See more

Customer service

Clients share positive opinions on customer_service, noting clear communication and professional support... See more

Response time

Customers had ambiguous experiences with response_time, reflecting deeply split opinions on communication... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall transaction is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time buyers in the UK. PCS legal were assigned to us as we were unsure of a solicitor to use. I found Adam to be friendly, efficient and responsive to my requests. At times it was hard to get ho... See more

Company replied

Rated 4 out of 5 stars

The service provided from PCS legal was in comparison to other solicitors I have used very good. Communication was fairly prompt and concerns addressed within a good time frame. My only issue was the... See more

Company replied

Rated 5 out of 5 stars

We have just completed and whole process stress free due to such a great team. From the first call taken by the friendly receptionists, Mia answering all our questions professionally and courteousl... See more

Company replied

Rated 5 out of 5 stars

The staff of PCS are efficient, friendly, understanding helping two old people with patience and kindness. We had previously been trying to buy another property 6 months down the line the seller put... See more

Company replied


Company details

  1. Real Estate Attorney
  2. Conveyancer
  3. Estate Planning Attorney
  4. Lawyer

About PCS LEGAL

Written by the company

Here at PCS Legal we are committed to ensuring all clients receive the highest possible standard of advice and service.

Buying and selling property is one of the biggest and most stressful things you can do and we therefore aim to take the stress and inconvenience away from you, making your property our priority.

Our staff are dedicated and highly trained in dealing with all aspects of your proposed transaction whatever the circumstances may be. Our welcoming, cooperative and fully qualified staff are always on hand to answer any questions you may have regarding your transaction.

We provide a fast and efficient service with a free, no obligation quotation at your request.

We have offices based in Basildon, Ongar, Wickford, Rayleigh, London and Harlow. Get An Estimate Contact Us Make A Will

A Year To Celebrate!

Written by the company

In 2024, PCS Legal has been proud to receive 8 incredible awards, including 3 prestigious ESTAS and the Mental Health & Wellbeing Award at the Modern Law Awards! These achievements reflect the dedication and hard work of our staff and the trust and satisfaction of our clients.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(5,280)

807 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honestly can’t fault this company

Honestly can’t fault this company, from day 1 ive been well informed, I’ve dealt with Lauren, Veronica & Zahra & they’ve been brilliant.

August 19, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Hello,

Thank you for your 5-star review.

We are thrilled to hear Lauren and her team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Fantastic Service from a very approachable team

Brilliant communication and fantastic service from PCS Legal -massive thanks to Keely and Michelle from us both.

August 7, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Clive,

Thank you for your 5-star review.

We are thrilled to hear Keely and Michelle provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

First time buyers.

As first time buyers we were recommended PCS legal by a family member. They were all so lovely and extremely to quick get things done. I would highly recomend Luke Neale, very professional easy to communicate with and made the whole experience pleasant and stress free.

July 31, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Nichola,

Thank you for your 5-star review.

We are thrilled to hear Luke and his team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 1 out of 5 stars

Never use this company - uncommunicative, slow, failure to abide by own standards

I picked this company since was highly rated and had decent reviews and a good price. In retrospect i have no idea why. It started of well looked nice system/dashboard...and then it all fell in to the PCS abyss. I have a simple purchase, no mortgage, no searches, no need for lots of questions and conveyancer interaction. The reality is they moved very slowly (eg dont expect any response except Fridays...and if you miss it another week is gone) even by conveyancer dismal standards, they dont respond, didnt act to what was request...you name it. They have i estimate held the sale up my at least 4 weeks due to their actions and inactions, I have now started a complaint process with them...first (auto email back)..."Allow 28 days for response" laughable when im complaining about inaction and thus a request for urgent action and they say 28 days. Beggars belief

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

First time customer experience

We have just completed and whole process stress free due to such a great team.
From the first call taken by the friendly receptionists, Mia answering all our questions professionally and courteously and Stuart overseeing.
The service is worth every penny.
10/10.

August 18, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Stephen,

Thank you for your 5-star review.

We are thrilled to hear Stuart and the team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Luke Neale and Cassidy Clarke have been…

Luke Neale and Cassidy Clarke have been absolutely first class in our recent property move. When we first instructed we indicated that we hoped to complete in 12 weeks (knowing that was a fairly racey and optimistic timescale), and 12 weeks later we are in our new home! Thanks so much for your professional and expediant processing of searches, survey results consideration /enquiries, mortgage handling etc.; we're so happy we have completed with minimal hassle!

August 14, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Hello,

Thank you for your 5-star review.

We are thrilled to hear Luke and his team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

PCS Legal made the conveyancing and…

PCS Legal made the conveyancing and purchasing process smooth. I especially appreciated working with Ms. Jasmine Fisher, who was communicative and responsive. Any time that I had a question or concern, Ms. Fisher was quick to respond to my email or pick up the phone. Ms. Fisher and the team guided me through all of the requirements gathering and documentation, and I will say that having a knowledgeable, available team member supporting you makes a huge difference to your comfort and peace of mind. Thank you again to Ms. Fisher and the PCS Legal team.

August 14, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Loran,

Thank you for your 5-star review.

We are thrilled to hear the team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Amazing team, superb service

The team were amazing and were always happy to speak to me when I needed.
Zahra, Lauren and Veronica wers so helpful and very have a lot of knowledge in the process. They were always clear and explained all in great detail that I felt supported all the way through.
They were always very friendly.
I highly recommend them to help and guide you through the process.

August 5, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Hello,

Thank you for your 5-star review.

We are thrilled to hear the team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

It has been 9 months since we moved in…

It has been 9 months since we moved in our first home following using cs legal
The sale went through very quickly due to exceptionally quick/ professional/ proactive approach from particular Amy at Rayleigh and Megan and daisy
We had a very particular date we were striving for and they did everything that was possible to get the date for us.
Would highly recommend to all that I know

November 21, 2025
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Barbara,

Thank you for your 5-star review.

We are thrilled to hear the team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

I have used PCS legal 3 times now

I have used PCS legal 3 times now, I would not use anyone one else. They took all the stress away from a house move. Very responsive. The online portal is clear and easy to navigate. Beth, who handled my case, was quick to respond to queries and always gave me a break down of documents and where I needed to sign etc. very smooth process, I would always recommend Beth and the team at Basildon PCS legal.

August 13, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Jack,

Thank you for your 5-star review.

We are thrilled to hear Beth provided you with an excellent level of service during your transaction.
We will make sure she takes the time to read your feedback
.
Kind regards
PCS Legal

Rated 5 out of 5 stars

Excellent service from the team

Excellent service from the team, espicially Paige and Maddy. Thank you.

August 14, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Mr Khan,

Thank you for your 5-star review.
We are thrilled to hear Paige and Maddy provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

The staff of PCS

The staff of PCS are efficient, friendly, understanding helping two old people with patience and kindness. We had previously been trying to buy another property 6 months down the line the seller put it back on the market.
PCS team Molly, Nelly, James and our solicitors Sydney and senior Solicitor Daisy had it done in less than a month. Thank you all. Beryl and John Stanley

August 13, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Beryl,

Thank you for your 5-star review.

We are thrilled to hear Daisy and her team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 1 out of 5 stars

Our buying experience took a year to be…

Our buying experience took a year to be completed and was quite expensive for the service received.

July 31, 2026
PCS LEGAL logo

Reply from PCS LEGAL

Hi Customer

Thank you for the review.

Matters only take that long to complete if there is a material issue affecting the property. With regards to our costs you would have been provided with an estimate at the onset which you would have agreed to.

We are more than happy to answer any questions you have or look at your matter if you let us have your details via clientcare@pcslegal.co.uk.

Kind regards,
PCS Legal.

Rated 5 out of 5 stars

What a brilliant experience

What a brilliant experience. Nothing was ever too much trouble and they were always on hand to answer any questions. Would happily recommend to friends and family in the future - Thankyou PCS Legal - particularly Tom who assisted us

August 11, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Louise,

Thank you for your 5-star review.

We are thrilled to hear the team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Words can’t put into context how much…

Words can’t put into context how much pcs Legal have helped us. We were lucky enough to have the lovely Christine and Kara! When I say these girl went above and beyond, they pushed us through so fast! Nudged when a nudge was needed. Don’t get me wrong we’re there quite times yes! But this was solely because of the sheer effort these girls were making behind the scenes to make our purchase go through not only within 3months but to ensure ever single issue or problem that came up was resolved promptly. They ensured we knew where we were every step of the way. We’d heard so much about the stress of solicitors and I can honestly say Christine and Kara took every bit of stress away for us. If you ever need a solicitor I would 100% recommend calling and asking for these girls! And if you both see this, thank you. Thank you so so much, we appreciate every single bit of hard work you put into making this possible for us.

August 11, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Matt,

Thank you for your 5-star review.

We are thrilled to hear Christine and Kara provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Very good contact wirh us through out the…

Very good contact with us throughout the process

July 30, 2026
PCS LEGAL logo

Reply from PCS LEGAL

Dear Mr Pearson,

Thank you for your 5-star review.

We are thrilled to hear the team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

I ma happy to be among the number of…

I am happy to be among the number of people to give positive review about the service I received from Amy, Lois & Shea. I have heard that this proces is really stressful butI am glad that PCS legal made this process seamless for me. I will recoimmend this team to anyone who wishes to get mortgage any time and day.

August 11, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Omolara,

Thank you for your 5-star review.

We are thrilled to hear Amy and her team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

The company is doing great

The company is doing great
We are very happy with the service and support,and we would like to thank you for Charlotte keen for your service and patience really appreciate 🫶

July 30, 2026
PCS LEGAL logo

Reply from PCS LEGAL

Dear Deolinda,

Thank you for your 5-star review.

We are thrilled to hear Charlotte and her team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Courtesy and professionalism in abundance

I have just completed on the sale of my property using Liam Ridyard at PCS. He was easy to get hold whenever I had a query and very personable on the phone. The whole process was made stress free due to his professionalism and capability. I would thoroughly recommend him if you need to buy or sell a house.

August 11, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Anne,

Thank you for your 5-star review.

We are thrilled to hear Liam provided you with an excellent level of service during your transaction.
We will make sure he takes the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

This is a very trustful legal firm

This is a very trustful legal firm. They load a very smooth and stress free process for me, from starting the paperwork to the completion of purchase. They repeat the point at my queries but they are very firm to provide an answer without hesitation.

August 11, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Ka,

Thank you for your 5-star review.

We are thrilled to hear the team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

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