PC Specialist Ltd Reviews 

2,182
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the custom-built PCs and laptops, noting they are well-built and perform perfectly. Many people appreciate the excellent service, finding the configuration process easy and receiving frequent, transparent updates throughout the build. Reviewers frequently highlight the quick delivery and secure packaging, ensuring products arrive safely and on time. People frequently commend the helpful support staff and the overall professional approach of the company. Many customers are highly satisfied with their purchases and express a strong willingness to recommend the company or make future purchases.

What people talk about most

Product

Customers had positive experiences with product, often praising the build quality, performance, and... See more

Quality

Customers consistently note positive experiences with quality, often praising the build quality, premium... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick turnaround... See more

Service

People report positive experiences with service, often highlighting the excellent communication and... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the process of configuring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought 2 high spec laptops previously from PC Specialist and thought next time I’lll get a proper pc. Wasn’t sure exactly what to get, so with advice from AI, I started to build. I ended up with a... See more

Rated 5 out of 5 stars

Configuring my own laptop was a big plus for me. Laptop arrived 3 days after I ordered, which I consider very fast. When I found that Windows 11 license key was not registered, I sent an e-mail to PC... See more

Rated 5 out of 5 stars

Exceptional customer care and communication from start to finish and beyond. I have not used the new laptop much yet but it looks great and so far works perfect. The finance options are a great additi... See more

Rated 5 out of 5 stars

Great company for someone like me getting into pcs, so easy to configurate, tells you if parts aren't compatible etc. Build process was cool getting frequent updates and a fun 3D model of your pc once... See more


Company details

  1. Computer Store

Information provided by various external sources

Manufacturer of performance custom computers and laptops. Customise your ideal gaming PC or laptop using our advanced configurator.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(2,182)

188 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service!

Not only they helped me build the exact pc I wanted, with all the pieces I required, but it came fully assembled and ready to plug and play. It also arrived faster than I was expecting, and in perfect condition, which was excellent. Have not had a single issue with it!

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute garbage

In July of 2025 I bought a brand new PC for €1300. Worked great for 2 months and then the SSD just completely died. After being in contact with them for about a week, as they are incredibly slow to reply, they agreed for me to send my PC back for repairs. For a while they insisted there was no fault with the SSD, but they eventually discovered there was.

PC got repaired, replaced the SSD with a new one. All was great! That was until May 2026 when the PC just completely failed to boot up. It eventually did and it seemed to work until about a week ago, where the same issue has now shown up again. Except this time its much worse, it just completely fails to boot up 95% of the time.

Support is far too slow at responding, I'm lucky if I get one response per day.

It's just not worth it. Don't waste your money with PCSpecialist. I would never purchase from them again, nor would I ever recommend them to anyone. Buy from literally anyone else. I'm currently in the process of potentially getting a refund for my now, essentially dead, PC. Not even a year old. Not. Worth. It.

June 11, 2026
Unprompted review
PC Specialist Ltd logo

Reply from PC Specialist Ltd

Hello,

Thank you for taking the time to leave a review.

We're very sorry to hear about your experience and the issues you've encountered with your system.

From review, we can see that our support team has been actively troubleshooting the issue with you, we understand why the recurrence of faults has affected your confidence in both the system and the repair process, please be assured that we will continue to support you with this.

Kind regards,
PCSpecialist

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Rated 5 out of 5 stars

Excellent service,purchased new Custom…

Excellent service,purchased new Custom PC and delivered to Dublin Ireland, plenty of emails explaining each process from first order to system built with photos, arrived in Athlone then shipped to Dublin, they also included all the spare parts that come with your equipment,power leads etc. no customs charges,

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Eclipse R70i

Great purchase! Powerful, efficient, runs smoothly. Fast delivery, perfect packaging. Highly recommended!

May 18, 2026
Unprompted review
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Rated 5 out of 5 stars

I am an aging 38 year old that…

I am an aging 38 year old that typically builds my own and friends and family computers regularly... but I dunno... I am too busy! lazy.. I prefer someone else to build my computer this time.

The work done here is outstanding, very pleased with this build! Super clean and quiet which is what I was aiming for!
I want to apologise to the agent who built this as I already had my own 32GB ram + 2TB Nvme drive ready... so I know that testing this system was a pain! heh! sorry!!!
But I appreciate your work and your cable management ! Thank you very much! I am really happy with this build!

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Positive All Round

Really easy to complete my order. The compatability check was excellent and caught a few mis-matches. Really quick turnaround and delivery too. Will certainly use again if and when I need a new system.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Absolute professional outfit

Absolute professional outfit! Customer service, Customer support and interpersonal skills are second to none.
I had some minor issues with my new laptop but as soon as I contacted PC Specialist they immediately got to work to diagnose the issue. They kept me informed all the way and resolved the issue. I particularly noticed how they explained each step without any jargon and couldn't have helped more. Issue was resolved and my system is exactly what I had hoped it would be.

May 11, 2026
Unprompted review
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Rated 5 out of 5 stars

This was my first purchase from PC…

This was my first purchase from PC Specialist, and I am very happy with my decision.

The entire process was smooth from start to finish, and the delivery was surprisingly fast. In total, it took only nine days, despite being a custom-built PC. This timeframe included the build, testing, and delivery stages, which exceeded my expectations.

The build quality is excellent. Everything inside the case was assembled neatly and professionally, and it is clear that the system was built with great attention to detail. I have been using the PC since it arrived and have not encountered any issues so far, which gives me confidence that the quality control and testing processes are thorough and reliable.

One aspect that particularly impressed me was the packaging. To be honest, the delivery process was one of my biggest concerns when ordering a custom-built PC. However, once I saw how securely everything was packaged, I immediately felt reassured. The packaging was exceptionally well thought out and provided excellent protection for the system during transit. It is clear that PC Specialist has invested significant effort into ensuring that their products arrive safely.

Overall, I am extremely satisfied with both the product and the service. Based on my experience, I would not hesitate to recommend PC Specialist to others looking for a custom-built PC.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Custom built laptop, excellent service

Configuring my own laptop was a big plus for me. Laptop arrived 3 days after I ordered, which I consider very fast. When I found that Windows 11 license key was not registered, I sent an e-mail to PC Specialist. I got reply within 30 minutes with new license key and the issue was resolved. Excellent service in all aspects. Would highly recommend to anyone interested in a custom built PC or laptop.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

very worth the price

Ordered a prebuilt pc and the price was very good not being overcharged in the slightest. it took around 3 days to be delivered and had no issues when setting it up. the pc runs smoothly and they provide extra screws and cable ties etc it youre in need which is nice. They also set fans to intake and exhaust so it wasnt needed to be done myself which was nice to see.

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

hands down the best

hands down the best

they don't just build you a custom computer, they will make sure it's a functional build via their website before allowing you to complete the order and it tells you exactly what needs changing and then with your order they include easy to follow tracking info and updates on your build as well as instructions for new pc/laptop users!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

It's really a beast of a machine

It's really a beast of a machine, and the most cutting edge Linux distributions work nicely with this one, despite stated that PC Specialist provides no guarantees of the drivers working properly with the new hardware.

May 19, 2026
Unprompted review

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