PDF House Reviews 2,178

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,781 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being cordial, professional, and very helpful, often going above and beyond to assist with issues. The customer service team is consistently highlighted as amazing, providing efficient, kind, and professional support with quick response times. Many people appreciate the smooth resolution of their concerns and the overall high standard of service provided. However, some people were dissatisfied with the subscription model, as they unexpectedly incurred monthly charges after intending to use the service only once. These customers felt they were billed for a service they did not need or intend to sign up for, leading to frustration with the billing process.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting the exceptional support and high... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, highlighting exceptional customer service, fast and... See more

Subscription

Customers had ambiguous experiences with subscription, with many reporting unexpected charges and difficulty... See more

Response time

People report positive experiences with response time, highlighting the politeness, professionalism, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was trying to convert a Canva PDF to PowerPoint which did not work at first. However, I contacted them through Chat service and the agent, who I believe name is Harold, helped me out in minutes and... See more

Company replied

Rated 4 out of 5 stars

I think the agent was cordial & professional. He was closely following guidelines set for him. Today's chat with your agent centered around an incorrect charge made to my account. I don't agree... See more

Company replied

Rated 4 out of 5 stars

Needed to compress a file for an application but struggled to find anywhere for free, so settled on PDF house for 95p, then immediately unsubscribed otherwise I would forget to! (iykyk) Compress... See more

Company replied

Rated 4 out of 5 stars

The website works well and is easy to use. I contacted support regarding my subscription, and the team was extremely helpful and resolved my issue immediately. The only downside is that the font size... See more

Company replied


Company details

  1. #211 of 348 best companies in Software Company

About PDF House

Written by the company

We believe working with PDFs should be simple and fast

📄 PDF House offers an intuitive, easy-to-use interface that lets you edit, convert, merge, split, and e-sign documents with just a few clicks.

We provide a wide range of PDF tools – from compressing large files and adding watermarks to converting PDFs to Word, Excel, JPG, and more – all in one place 📚

⚡ Upload your documents and watch them process in seconds, saving you time and effort. Built with a focus on speed, reliability, and security, PDF House helps you get your PDF tasks done quickly and safely.

☎️ And if you ever need assistance, our friendly customer support team is here to help. We’re always ready to answer questions and ensure you have a great experience with our service: support@pdfhouse.com or +1 (833) 470-2108


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good communication

Good communication. Issue is partially solved. Agent's job is done well. I have extended the request to billing team.

June 2, 2026
Unprompted review
PDF House logo

Reply from PDF House

Hello,

We're glad to hear the communication has been helpful and that your issue is partially resolved. Thank you for the update. 

If you have any additional questions or need further assistance, please don't hesitate to reach out. We're happy to help!

Best regards,
PDF House Support Team support@pdfhouse.com

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Rated 5 out of 5 stars

I convert pic ,for the fist time ,he…

I convert pic ,for the fist time ,he help me alot in this converting and make it so easy

June 2, 2026
Unprompted review
PDF House logo

Reply from PDF House

Hello,

Thank you for your review! We’re glad to hear that your first experience converting an image was easy and successful. It’s great to know that our support team was able to help and guide you through the process.

If you have any questions or need further assistance, feel free to contact us—we’re always here to help!

Best regards,
Michael, PDF House Customer Support
support@pdfhouse.com or +44 808 501 3713

Rated 5 out of 5 stars

maybe AI

maybe AI? but perfect accuracy and very nice communication experience

June 1, 2026
Unprompted review
PDF House logo

Reply from PDF House

Hello,

Thank you for your review! We’re delighted to hear that you found the communication accurate, helpful, and pleasant throughout your experience. Your kind words mean a lot to us.

If you have any questions or need further assistance, feel free to contact us—we’re always here to help!

Best regards,
Michael, PDF House Customer Support
support@pdfhouse.com or +44 808 501 3713

Rated 5 out of 5 stars

Just great

Just great, but for my needs to much money. 39 Euro/ month. I canceled the service, but only for respect the company. Great if you need it 5/7 days. Thanks and keep up the good job!

June 1, 2026
Unprompted review
PDF House logo

Reply from PDF House

Hello DJ,

Thank you for your feedback! We are glad to hear you had a positive experience and appreciate your kind words about our service. We also understand that pricing may not suit everyone’s needs, and we are grateful for your honest comments and support.

Best,
Michael, PDF House Support
support@pdfhouse.com or +44 808 501 3713

Rated 5 out of 5 stars

a Quick resolvation

A Quick resolvation for unsubscription

June 1, 2026
Unprompted review
PDF House logo

Reply from PDF House

Hello Gabriela,

Thank you for your positive feedback! We are delighted to hear that you experienced a quick resolution for your unsubscription request.
We truly appreciate you taking the time to share your experience. If you have any questions in the future, please feel free to contact us.

Best,
Emma, PDF House Support
support@pdfhouse.com or +44 808 501 3713

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Rated 3 out of 5 stars

pdf house subscription cancellation

I disliked the fine print of being auto renewed into a monthly subscription after a week. I am glad I was able to talk to an agent who helped me cancel my subscription when the website would not allow me to cancel.

May 31, 2026
Unprompted review
PDF House logo

Reply from PDF House

Hello! Thank you for sharing your feedback. We understand your concerns regarding the automatic renewal and appreciate your honest comments. We're glad that our support agent was able to assist you promptly and help you successfully cancel your subscription when you encountered difficulties on the website.


Best regards,
Emma, PDF House Support
support@pdfhouse.com or +1 833 470 2108

Rated 5 out of 5 stars

Thank you for your promptness in…

Thank you for your promptness in resolving the issue!

May 31, 2026
Unprompted review
PDF House logo

Reply from PDF House

Hello Kateryna Cherfus,
We're delighted to hear that you had such a positive experience with us! We are thrilled to know that you appreciated our promptness in resolving the issue. Thank you for your feedback and for choosing our service, and please don't hesitate to reach out if you need further assistance in the future.
Best regards,
Michael, PDFHouse Support
support@pdfhouse.com or +44 808 501 3712

Rated 5 out of 5 stars

The assistance of an agent was fast and…

The assistance of an agent was fast and great Thank you

May 31, 2026
Unprompted review
PDF House logo

Reply from PDF House

Hello, Nino!

We truly appreciate your kind words. We are glad to hear that you received fast and great assistance, and we will share your feedback with our team.

If you have any additional questions or need further assistance, please don't hesitate to reach out. We're happy to help!

Best regards,
PDF House Support Team support@pdfhouse.com

Rated 1 out of 5 stars

Is pdfhouse.com clearly a SCAM ?

pdfhouse.com appears clearly to be a SCAM biz !
When I did a search for "free pdf split", I got a result with pdfhouse as one of the search results ... it advertised, inter alia, EXACTLY THIS:
"pdfhouse.com ... free pdf split
Quick PDF Splitter Online - Free Pdf Split ...."
But I WASTED MY PRECIOUS TIME on this scam becaue after I uploaded my file, it promptly demanded payment before I could go any further.
Hence, Best to AVOID "PDFHOUSE.COM"
Don't understand these guys .. do they REALLY think in their wildest dreams that customers WILL NEVER WAKE UP and counter attack ? Never ? Really ?

May 31, 2026
Unprompted review
PDF House logo

Reply from PDF House

Hello, 

We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.

Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.

Best regards,
PDF House Support Team support@pdfhouse.com

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Rated 5 out of 5 stars

Refund

Hassle free refund 👌🏼

May 31, 2026
Unprompted review
PDF House logo

Reply from PDF House

Hello BB Q,
We're delighted to hear that you had such a positive experience with us! We are thrilled to know that you had a hassle-free refund. Thank you for your feedback and for choosing our service, and please don't hesitate to reach out if you need further assistance in the future.
Best regards,
Sophie, PDFHouse Support
support@pdfhouse.com or +44 808 501 3712

Rated 5 out of 5 stars

Really helpfull!

May 30, 2026
Unprompted review
PDF House logo

Reply from PDF House

Hello! Thank you for your feedback. We're glad to hear that you found our service really helpful. Your support means a lot to us, and we're always here whenever you need assistance.


Best regards,
Emma, PDF House Support
support@pdfhouse.com or +1 833 470 2108

Rated 5 out of 5 stars

very good and fast service

very good and fast service, solved my problem less than a minute

May 30, 2026
Unprompted review
PDF House logo

Reply from PDF House

Hello! Thank you for your feedback. We're glad to hear that our team was able to resolve your issue in less than a minute. Providing fast and effective support is our priority, and we appreciate your kind words.


Best regards,
Emma, PDF House Support
support@pdfhouse.com or +1 833 470 2108

Rated 5 out of 5 stars

so reactive

May 30, 2026
Unprompted review
PDF House logo

Reply from PDF House

Hello, Hind!

Thank you for your kind words. We truly appreciate your feedback and are glad to hear that your experience with PDF House has felt so responsive.

If you have any additional questions or need further assistance, please don't hesitate to reach out. We're happy to help!

Best regards,
PDF House Support Team support@pdfhouse.com

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Rated 5 out of 5 stars

Very good customer service

Very good customer service, trusthworthy

May 30, 2026
Unprompted review
PDF House logo

Reply from PDF House

Hello,

Thank you for your review! We’re glad to hear that you had a positive experience with our customer service. Your trust and kind words are greatly appreciated.

If you have any questions or need further assistance, feel free to contact us—we’re always here to help!

Best regards,
Michael, PDF House Customer Support
support@pdfhouse.com or +44 808 501 3713

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
The agent was very professional, polite, and helpful throughout the entire conversation. My request was handled quickly and clearly, and all my questions were answered in a courteous manner.
The subscription cancellation process was completed without any issues, and I received clear confirmation that no further charges would be made.
Thank you for the excellent support and for making the process simple and stress-free.
5/5 stars.

May 29, 2026
Unprompted review
PDF House logo

Reply from PDF House

Hello STEFANO PRESUTTI,
We're delighted to hear that you had such a positive experience with us! We are thrilled to know that our agent was professional, polite, and helpful, and that your subscription cancellation process was handled quickly, clearly, and stress-free. Thank you for your wonderful feedback and for the 5/5 stars rating, and please don't hesitate to reach out if you need further assistance in the future.
Best regards,
Michael, PDFHouse Support
support@pdfhouse.com or +44 808 501 3712

Rated 5 out of 5 stars

the agent helping me was great

May 29, 2026
Unprompted review
PDF House logo

Reply from PDF House

Hello, Mahmoud!

We’re very glad to hear that the agent helping you was great. We truly appreciate you taking the time to share your feedback, and your kind words mean a lot to our team.

If you have any additional questions or need further assistance, please don't hesitate to reach out. We're happy to help!

Best regards,
PDF House Support Team support@pdfhouse.com

Rated 5 out of 5 stars

Great agent.

The agent was gentle and helpful. Great experience.

May 29, 2026
Unprompted review
PDF House logo

Reply from PDF House

Hello, Sasha!

Thank you so much for your kind feedback.
We’re very glad to hear that you had a great experience and that our agent was gentle and helpful.
Your feedback means a lot to us, and we truly appreciate you taking the time to share it.

If you have any additional questions or need further assistance, please don't hesitate to reach out. We're happy to help!

Best regards,
PDF House Support Team support@pdfhouse.com

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Rated 5 out of 5 stars

review for a staff

good staff, helped me a lot

May 28, 2026
Unprompted review
PDF House logo

Reply from PDF House

Hello!
We're grateful for your feedback and thrilled to hear that you had a positive experience with our service! Thank you for choosing us. If you need assistance in the future, please don't hesitate to reach out.

Best,
PDF House Support

Rated 1 out of 5 stars

Warning

Warning: they are running the following scam. Even though my account showed that I did not have a subscription, they were still charging me normally. They had charged me twice.

May 28, 2026
Unprompted review
PDF House logo

Reply from PDF House

Hello Kleanthis,

Thank you for sharing your concerns. We would like to review the account activity and the charges you mentioned in order to better understand the situation.

Please send us the email address associated with your account along with any relevant details so we can locate your profile and investigate this further.

Best regards,
Michael, PDF House Support
billing@pdfhouse.com or +1 833 470 2108

Rated 5 out of 5 stars

Simple to use

May 17, 2026
Unprompted review
PDF House logo

Reply from PDF House

Hello Egill Batson,
We're delighted to hear that you had such a positive experience with us! We are thrilled to know that you find our platform simple to use. Thank you for choosing our service, and please don't hesitate to reach out if you need further assistance in the future.
Best regards,
Sophie, PDFHouse Support
support@pdfhouse.com or +44 808 501 3712

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