Why are MasterCard & Visa giving this company the tool to trade. They should not have the right to process using those 2 international companies given the amount of complaints regards people being sca... See more
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Review summary
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What people talk about most
Based on these reviews
PDFLeader — or whatever name they’re using now — is not a company I would ever deal with again. I signed up for what I believed was a one-time payment, cancelled the trial immediately, and eve... See more
This company is a scam, I would never take a subscription out with any company I didn't know. And I don't know if others have the same experience but debiting from my card on a Friday, hoping I... See more
Company details
Written by the company
Edit and Convert files to and from PDF format using PDF Master services. Optimize document workflows. Convert and edit documents into Word, Excel, and PowerPoint digital formats.
Contact info
26 Stavrou Street, Strovolos 2034, Stamatis Skianis, 2034, Nicosia, Cyprus
- +1 (866) 716-6045
- support@pdfmaster.app
- pdfmaster.app
1.3
Bad
772 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from PDF Master
Dear Ed,
Thank you for sharing your feedback with us.
It is a great pleasure to hear that our tool is not only easily accessible for our users but also provides them with results in a swift manner. If you have any future questions, please do not hesitate to contact us.
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My experience with customer service
PDF Master did not work for my needs. However, after I discovered that I had accidentally subscribed to them, customer service was quite helpful. Although their product was not what I needed, I would recommend them highly. I give them 5 stars because they promptly canceled and refunded the subscription. That says volumes regarding ethics and business practice. Among other things, it says that PDF Master is committed to providing a helpful service at a fair price. What that says to me is that they are in the business of providing a service, not just cashing checks.
March 7, 2024
Unprompted review
Reply from PDF Master
Dear Dan,
Thank you for the great review.
We are delighted to know that you have acknowledged us as an honest, ethical and hard-working company.
Our Customer Support Team is always glad to help you.
If you have any additional feedback or you need our assistance, we will be thrilled to receive your letter at support@pdfmaster.app
Reply from PDF Master
Dear Hamid Damala,
Thank you for being interested in our app! We regret to hear that you faced misunderstandings.
We're sorry to hear this and we apologize for the inconvenience. We want our customers to have only the best experience possible, and we're sorry you weren't able to do so.
We want to emphasize that charges can only be incurred upon your agreement to the subscriptions and subsequent confirmation.
We genuinely regret that you didn't provide your email to us. If you could offer more details about the specific fees you encountered or any confusion you experienced, we'd appreciate the opportunity to investigate and address this case immediately.
Our goal is to ensure that our customers have a clear understanding of our pricing and what they receive in return. We will be waiting for your letter at support@pdfmaster.app.
A bunch of bank robbers who take such…
A bunch of bank robbers who take such delight in STEALING your flipping hard earned money. For god sake someone should have the power to closed this SCAM yes SCAM down. EVIL EVIL PEOPLE. ROT IN HELL MANAGERS AND STAFF
February 25, 2024
Unprompted review
Reply from PDF Master
Dear Mr. John,
Thank you for sharing this situation with us.
We truly regret to know that you didn’t have the best experiences that we try to provide to our cherished customers.
Regarding the subscription charges, we want to clarify that our intention is never to deceive or mislead our users. The subscription fee is clearly presented before the purchase is confirmed.
We are sincerely upset that you didn't provide your email to us. If you could provide more details about the specific fees you encountered or any confusion you experienced, we'd like to investigate and address this matter promptly.
Our goal is to ensure that our customers have a clear understanding of our pricing and what they receive in return. We will be waiting for your letter at support@pdfmaster.app.
This is a full fledged SCAM
This is a full fledged SCAM. Pay $1 to use a service and then x2 $50USD payments come out within 6 months. AVOID AT ALL COSTS.
March 9, 2024
Unprompted review
Reply from PDF Master
Dear Sam,
Thank you for sharing this situation with us.
We truly regret to know that you didn’t have the best experiences that we try to provide to our cherished customers.
Regarding the subscription charges, we want to clarify that our intention is never to deceive or mislead our users. The subscription fee is clearly presented before the purchase is confirmed.
We are sincerely upset, that you didn't provide your email to us. If you could provide more details about the specific fees you encountered or any confusion you experienced, we'd like to investigate and address this matter promptly.
Our goal is to ensure that our customers have a clear understanding of our pricing and what they receive in return. We will be waiting for your letter at support@pdfmaster.app.
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Have nothing to do with this company…
Thank you for fixing the problem regarding my complaint. I appreciate it.
March 8, 2024
Unprompted review
Reply from PDF Master
Dear Andrew,
Thank you for your input.
It is very upsetting that you view our company as dishonest.
However, we are glad to know that you have received your refund after you have provided us with your email.
It would be nice to hear about this experience and product features as well.
We apologize for the inconvenience and hope that you will give us another chance.
This company is fraudulent
This company is fraudulent, so not use them. So far they have stolen £100 from me and I have had to cancel my banking cards, come off Apple Pay too.
They do not respond to email even if you contact their customer services
Despite contacting their customer services they don’t seem to see the replies and closed down the complaint. They have reopened the complaint however a different person responds each time which means they are not reading previous replies. Until resolved I am upholding my complaint.
March 4, 2024
Unprompted review
Reply from PDF Master
Dear Valued Customer,
Thank you for your review. That sounds very unfortunate.
However, what it is even more unfortunate, is the fact that you have not responded to our Customer Support Representatives that have requested you for additional information.
Please email us at support@pdfmaster.app and we will contact you as soon as possible.
Shameless fraudsters
These people actually tell me I have no subscription with them, because I am asking for my money back. Now they are asking for the first six digits AND the last four digits of the credit card they are using to charge my account. I wanted access for 99 cents for a week only. Now I see 49.99 for both February and March, which is double what their own price is on their own website. This is blatant fraud. This operation needs to be shut down.
March 5, 2024
Unprompted review
Reply from PDF Master
Dear Nancy,
Thank you for sharing your feedback. We understand the concern over this.
Your concerns are very understandable. However, we would like to address the fact that we are an honest company. And there is no reason to label us as a fraudulent entity.
Furthermore, we would like to emphasize that we do not have access to your personal or billing details, therefore, we cannot perform any actions on your behalf. And the reason why we ask you to provide the First six and last four digits of the card, is because it is one of the datasets that we can use to find your transactions within the payment system and help you with cancellation and refund. We usually request it when you contact us from an email that is not attached to your account. We understand your concern, but due to technical specialties and data protection laws, we can search for payment data only with such limited datasets.
It's a pity, that you decided not to share your email address or needed portion of the card number with us in order to solve the issue. Contacting us with clarification regarding specific payments and misunderstandings would be great.
We are looking forward to receiving your letter on support@pdfmaster.app for further resolution of the situation.
Possible scam / Charged 99€ without authorization
This service is a possible scam, or at the very least unscrupulous service. I have used a service once (for 1.99€ for one week), and it turned out that the company charged me 49.99€ for a one-year subscription. When I asked for the reimbursement of that amount (which is a legal obligation when doing business in the European Union), they did not comply... and charged my credit card for ANOTHER 49.99€ 2 months later...
BEWARE of that company, don't enter your credit card info or they will try to do stealth transactions a few weeks later.
March 1, 2024
Unprompted review
Reply from PDF Master
Dear Eric,
We are truly sorry to hear that your experience with us was disheartening. But we are thankful that you have decided to share your feedback about this experience nonetheless.
Your concerns are very understandable. However, we would like to address the fact that we are an honest company. And there is no reason to label us as a scam.
Furthermore, we would like to emphasize that we do not have access to your personal or billing details, therefore, we cannot perform any actions on your behalf. Only you can provide this information, proceed with trials, and subscription plans, and confirm payment operations.
It's a pity, that you decided not to share your email address with us in order to solve the issue. Please consider contacting for further assistance regarding cancellation and refund.
We are looking forward to receiving your letter on support@pdfmaster.app with the hope of making it up to you.
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Stated as free. It is NOT.
Claims to be free. Then when you use it, as soon as you come to try and save a PDF, it says you have to buy it. Con.
March 4, 2024
Unprompted review
Reply from PDF Master
Dear Dave,
We are sorry to hear that our product has not met your expectations. However, Pdfmaster does not position itself as a free tool at all. We have mentions of free services neither on the website nor on any search engines.
Hope you give the app another try.
This is the most unprofessional company…
This is the most unprofessional company I have had the misfortune to use, I signed up for their trial period but the APP was not suitable for my requirements so I cancelled within the 30 day grace period and received an email from them confirming my cancellation, however they still took the first months subscription from my account, I have sent several emails asking for a refund and an explanation but nobody from their so called customer service support has had the decency to reply. I would avoid this company at all costs!!
January 18, 2024
Unprompted review
Reply from PDF Master
Dear Barrie,
Thank you for getting in touch with us and bringing this matter to our attention.
We sincerely apologize for any inconvenience you've experienced. Your satisfaction is important to us, and we appreciate your understanding.
Furthermore, we are happy that you have decided to give us another chance and provided us with your email.
Thanks to that, our Customer Support Team had the possibility to resolve your situation and prove to you once again that we are not related to any fraudulent activity. Your feedback has immense value to us and we would like to know more about your experience.
We are here to offer our assistance in resolving any remaining matters.
If there's anything else we can do to enhance your experience and make it more positive, please feel free to let us know at support@pdfmaster.app
We're always happy to help!
Be very careful
Be very careful. Subscription is sneaky on this site - read all emails carefully as I missed the once sentence at end of email talking about subscription. Customer service complaint reply was pretty much “tough luck”.
Very disappointed at the lack of clear consent for signing up to subscription and only caught it 2 months later. $140 for 1
PDF! Ouch!
March 3, 2024
Unprompted review
Reply from PDF Master
Dear Laura,
Thank you for taking the time to give us feedback; it means a lot to us.
We are sorry to hear that you are considering our subscription model deceiving, even though it is described in detail right at the checkout page.
But we are glad to know that our Customer Support Team has reached out and provided you with a refund. We would be pleased to see your feedback about this and your experience with the product itself, aside from this situation.
We will be waiting for your letter as we’re always trying to improve ourselves for all our users.
Scam
Complete scam. Sign you up for a subscription automatically without any consent.
February 29, 2024
Unprompted review
Reply from PDF Master
Dear Will Thomas,
Thanks for your input.
I understand that you might be upset about your particular situation. And we are sorry if we have somehow contributed to that. However, as a modern, transparent and effective service, we can not agree with these accusations of scam-like activities.
We can't have a hold of your credentials to perform operations on your behalf. It is possible only for you, the customer, to perform purchases and initiate subscriptions. Moreover, the conditions of the subscription are specified on the Sales Screen and it is technically impossible to proceed with the purchase without viewing them and accepting them along with our Terms and Conditions.
Your decision not to share your contact details with us for the solution of this situation is quite distressful
Despite all that, we hope to receive a letter from you at support@pdfmaster.app so that we can achieve understanding.
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How many people can they scam?!
I am careful about what I sign up to, free or not and know I have never ever signed up for this subscription yet found out this month that I'd been charged £49.99 by these scammers for the last THREE MONTHS! I can see their replies to other terrible reviews saying how clear they make their terms of subscription which I don't believe for a single second - who on earth would knowingly agree to pay £49.99 A MONTH to use any service let alone a service you can get for free from hundreds of other places?!? I tried to claim the money back via a fraud claim by my bank given the number of reviews hear saying the company just ignore emails. It hasn't worked yet so let's see if they bother to reply to my request for a refund, I'm not holding my breath reading the rest of these reviews.... Absolute scammers.
February 28, 2024
Unprompted review
Reply from PDF Master
Dear Jill,
We are sincerely sorry to hear that you have such harsh impressions about us.
We are indeed an honest and transparent service. Our Subscription model is described in detail right on the Sales page. To be accurate it is right under the fields where you enter your payment details, with the Terms and Conditions hyperlink included.
Furthermore, it is not possible to proceed with the purchase without agreeing with our Terms and Conditions.
Also, we have proved our honesty to you with the help of our Customer Support Team. They have promptly contacted you and provided you with a refund.
It would be quite pleasant to hear about your experience on that matter. And we would like to hear the feedback on our product functionality as well.
If you need additional information or assistance, feel free to reach out to support@pdfmaster.app
PDF Master is a scam!
PDF Master is a scam!! They say they're charging you a one-time fee of $1.99 and then charge you $50 the next week. Don't trust them!
February 9, 2024
Unprompted review
Reply from PDF Master
Dear Valued Customer,
Thank you for bringing the situation to our attention.
Furthermore, we are happy that you have decided to give us another chance and provided us with your email.
Thanks to that, our Customer Support Team had the possibility to resolve your situation and prove to you once again that we are not related to any fraudulent activity. Your feedback has immense value to us and we would like to know more about your experience.
We are here to offer our assistance in resolving any remaining matters.
If there's anything else we can do to enhance your experience and make it more positive, please feel free to let us know at support@pdfmaster.app
We're always happy to help!
I would like to have my money back
I would like to have my money back. Can someone respond on the mail please asap? Thankyou
February 28, 2024
Unprompted review
Reply from PDF Master
Dear Thesie,
We are truly sorry to hear that your experience with us was disheartening. But we thank you for your feedback about this experience nonetheless.
We have tried our best to contact you via this platform.
It's a pity, that you decided not to share your email address with us. We could have assisted you with cancellation and refund in prompt manner.
We are still hoping to receive your letter on support@pdfmaster.app so that we can help you.
If I could give it no stars I would
If I could give it no stars I would. They do not honor their refund policy and wording is shady to get your to sign up for a year subscription that is not needed. Customer service is horrible and does not solve anything DO NOT USE IT
February 23, 2024
Unprompted review
Reply from PDF Master
Dear Tony,
Thank you for getting in touch with us and bringing this matter to our attention.
We sincerely apologize for any inconvenience you've experienced. Your satisfaction is important to us, and we appreciate your understanding.
Furthermore, we are happy that you have decided to give us another chance and provided us with your email.
With your email, our Customer Support Team has been able to help you, issue the reimbursement, and prove to you that we are a transparent, ethical company.
We are here to offer our assistance in resolving any remaining matters.
If there's anything else we can do to enhance your experience and make it more positive, please feel free to let us know at support@pdfmaster.app
We're always happy to help!
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Thieves application
Scammer application, its working (1 star for that), but you have to subscribe it to use, and its expensive af. Additionally, if you cancel subscription it won't be cancelled (after 3 cancellations I've been still charged!) They are just Thieves...
Edit: I already spoke with the support before posting this score. After showing screens which were proving my cancellations before charge, support stopped responding... If you still don't know the email, then you have way too much similar cases, which is proving my statement
February 1, 2024
Unprompted review
Reply from PDF Master
Dear Onyxik,
We're truly sorry to hear about your negative experience with our app, and we appreciate your feedback.
It was never our intention to mislead or disappoint you. Nevertheless, we would like to emphasize that we are transparent with our customers, and there is no reason to associate us with any scam activity.
Regarding the charges, we assure you that our subscription terms and conditions, including the details of the trial period and subsequent charges, are explicitly presented on the sales screen before any purchase is made. This is to ensure transparency and clarity for our users.
We sincerely regret that you didn't provide your email to us. To address your concerns more effectively, please provide more details about the specific fees you encountered or any confusion you experienced. We would appreciate the opportunity to investigate and address this case promptly.
Feel free to drop a line to our support team at support@pdfmaster.app. Our team is standing by and ready to assist you.
Avoid using this app.
Avoid using this app.. £1.99 is great till you read the smaller print and it’s £49,99 a MONTH.. absolute joke even if you use the features and you will not get a refund their refund policy basically means you won’t get a refund
February 10, 2024
Unprompted review
Reply from PDF Master
Dear Liam,
Thank you for being interested in our app and giving it a try! We regret to hear about the misunderstanding you faced.
We genuinely apologize for any inconvenience you've experienced.
Please be kindly informed that the charges are applied with the user's consent, and the terms of the subscription are displayed on the sales screen before the purchase is finalized. This is to ensure transparency and inform our users about the subscription details before they commit to it.
We're dedicated to providing a genuine and reliable service, and we regret that your experience has not reflected this. We'd appreciate the opportunity to investigate your specific case further. Please drop a line to our support team at support@pdfmaster.app. Our team is standing by!
Good app
Subscriptions issues have been eventually sorted. The app does what is meant to.
February 24, 2024
Unprompted review
Reply from PDF Master
Dear Federico! Thank you for updating your feedback! We're glad to hear that the subscription matters have been resolved and that PDFmaster is functioning as intended for you. We appreciate your support and patience. If you have any further suggestions or encounter any other issues, please don't hesitate to reach out. We're here to help and continuously improve PDFmaster for you.
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