Looking for a Translation Provider to Edit Document into More Obscure Language while maintaining the original format and textual presentation of the document. PDFSimpli did just that. Thank you. T... See more
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I have just subscribed to this website and made the payment. I have not used it yet, so for me it is too early to give a review, don't you think so?
Company replied
The transcription is great but the payment part is not okay, there's no option for free trial.
Company replied
The product itself works well. BUT the issue is a major lack of transparency regarding the subscription model. I paid 1,45€ for a one-off 14 days… So far so good. I checked the receipt and luc... See more
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Company details
- #279 of 342 best companies in Software Company
Written by the company
PDFSimpli is one of WorkSimpli's web-based tools to help you work better. Our solutions simplify your workload and help you reach your full potential. We believe you can thrive in today's work environment with the right tools and support. From editing with PDFSimpli to Signing with SignSimpli and making resumes and cover letters with Resumebuild, we believe in making work, simple
Contact info
1225 Ponce de Leon Ave., 00907, San Juan, United States
- 844-898-1076
- support@pdfsimpli.com
- pdfsimpli.com
3.7
Average
81K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PDFSimpli
Hi,
Thank you for your kind words! We're thrilled to know that you're satisfied with your experience at PDFSimpli. Our team is committed to delivering quality and efficiency, and it means a lot to know our efforts are making a difference.
If you have any additional feedback or ideas on how we can make things even better, we’d love to hear from you. We’re always working to improve and better serve our users.
Warm regards,
PDFSimpli
It was a great opportunity to download…
It was a great opportunity to download this app
March 24, 2026
Reply from PDFSimpli
Hi there,
Thank you so much for your thoughtful feedback! We’re delighted to hear that your experience with PDFSimpli has been a positive one. Our team works hard to provide fast, reliable service, and it’s wonderful to know that it’s making an impact.
If you ever have suggestions or ideas that could help us improve even more, we’d be happy to hear them. We’re always looking for ways to make our platform better for our users.
Best regards,
The PDFSimpli Team
Reply from PDFSimpli
Hello,
Thank you for your 4-star review! We’re glad to hear that you were satisfied with both our service and affordability. Providing a balance between quality and value is very important to us, so it’s great to know we’re meeting your expectations.
If there’s anything we can improve to make your experience even better, we’d love to hear your feedback. Our team is always working to enhance the service for all our users.
If you ever need assistance or have any questions, please feel free to reach out to us at support@worksimpli.com
or call 1-844-898-1076.
Best regards,
PDFSimpli
Absolutely atrocious and unfair…
Absolutely atrocious and unfair practice asking to create an account and then being forced to pay a subscription even to download the document. Dishonest
March 23, 2026
Unprompted review
Reply from PDFSimpli
Hello,
We’re sorry to hear about your experience and understand your frustration. PDFSimpli operates as a subscription-based service, and creating an account is required to manage and access your documents. We aim to make our subscription terms clear during the signup and checkout process, but we understand how this can sometimes be confusing.
We do provide a refund policy for situations where users feel there has been an error or misunderstanding, and we encourage anyone with concerns to reach out so we can assist. Please contact our support team at support@worksimpli.com
or call 1-844-898-1076, and we’ll gladly review your case and help resolve any issues.
Best regards,
PDFSimpli
this is a scam
March 22, 2026
Unprompted review
Reply from PDFSimpli
Hello,
We’re very sorry to hear about your concern and understand how frustrating unexpected charges or issues can feel. PDFSimpli is a subscription-based service, and we provide a refund policy that is included in the payment receipt sent to every customer at the time of purchase.
If you believe there has been an error or need assistance reviewing your charges, our support team would be happy to help. Please contact us at support@worksimpli.com
or call 1-844-898-1076, and we’ll work with you to resolve the issue.
Best regards,
PDFSimpli
Reply from PDFSimpli
Hello,
Thank you for sharing your feedback with us. All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. You can try our "Delayed" Option and wait 24 hr for the download of one document, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately, depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. After trying the product, if you do not wish to continue, call or go online to cancel before the trial ends or change the subscription to a different plan. If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $49.95.
We have different plans depending on your needs, prices from $3.95 up to $12.95 for a single user subscription, please reach out to us by phone 1-844-898-1076 or by email at support@worksimpli.com if interested in keeping the service at a lower price.
Regards,
PDFSimpli
A $0.99 Trap That Turned Into a $39.95 Shock at 3 AM
I signed up for PDFSimpli on March 6, paying what appeared to be a simple one-time fee of $0.99 to convert an important scanned PDF into an editable Word document.
The product worked for that one task. But what followed felt less like a service—and more like a trap.
At no point during the purchase journey was it clearly communicated that this was a trial leading to a recurring subscription. There was no explicit warning, no prominent disclosure, and certainly no reminder notification before billing.
On March 21, at 3 AM, I was abruptly woken up by an SMS: my card had been auto-debited $39.95.
Shock. Confusion. Then frustration.
Only after digging through the original email did I discover a buried line in fine print stating that I would be charged every four weeks. That is not transparency—that is concealment.
I immediately reached out to the founder, Jordan Iversen, and their support team requesting a refund. There has been no resolution.
This experience stands in stark contrast to how responsible subscription businesses operate. For example, LinkedIn Premium sends proactive reminders before billing—giving users a fair chance to opt out.
That is what ethical customer practice looks like.
What happened here feels like a classic “gotcha” billing model—designed not around customer value, but around customer oversight.
I have no recurring need for this service, and had I been clearly informed, I would never have subscribed.
Final verdict:
A functional product overshadowed by deeply questionable billing practices.
Proceed with extreme caution.
March 21, 2026
Unprompted review
Reply from PDFSimpli
Hello,
Thank you for your detailed feedback. We’re glad to hear the product worked for your document, but we’d like to clarify several points regarding billing.
The $0.99 payment is part of a trial offer, which is clearly presented before checkout, on the payment page, and again in the confirmation email sent at sign-up. This includes the information that the plan will automatically renew unless canceled within the trial period. This is standard practice for subscription-based services and is not hidden or “buried.”
Regarding notifications, while we provide immediate confirmation with full billing details, it is the user’s responsibility to manage or cancel the subscription within the trial window if they do not wish to continue.
We understand that unexpected charges can be frustrating, but describing this as a “trap” or “concealment” is not accurate. We aim to be transparent at every step of the process.
If you still need assistance with your account or would like us to review your case further, please contact our support team directly at support@pdfsimpli.com
.
Best regards,
PDFSimpli Support
It made me create an account saying i…
It made me create an account saying i would be able to download the document for free. Then it didn't let me download the document, it asked for payment. So yeah, disingenuous marketing
March 21, 2026
Unprompted review
Reply from PDFSimpli
Hello,
Thank you for your feedback.
We would like to clarify that at no point does PDF Simpli state that all features are 100% free. We offer both paid options for immediate access and a free alternative through our “Delayed” option, which allows users to download their document at no cost after a 24-hour processing period.
The option to proceed with payment is presented only for users who prefer instant access, and this is clearly displayed before any charge is made.
We understand how this may have been misunderstood, but our platform provides transparent options so users can choose the service that best fits their needs.
If you need assistance accessing your document through the free option or have any other questions, our support team is available to help.
Sincerely,
PDF Simpli
Reply from PDFSimpli
Hi,
We really appreciate you taking the time out to share your review with us. We're delighted to learn that you had a great experience with PDFSimpli. We value your input and encourage you to let us know more details about your experience with us. Thank you for the 5 star rating.
Sincerely,
PDF Simpli
Reply from PDFSimpli
Hi,
We really appreciate you taking the time out to share your review with us. We're delighted to learn that you had a great experience with PDFSimpli. We value your input and encourage you to let us know more details about your experience with us. Thank you for the 5 star rating.
Sincerely,
PDF Simpli
Reply from PDFSimpli
Hi,
Thank you for taking the time to share your feedback with us. We’re glad to hear that you had a positive experience with PDFSimpli, and we truly appreciate your 4-star rating.
Best Regards.
PDF Simpli
Reply from PDFSimpli
Hello,
Thank you so much for your 5-star review! We’re delighted to hear that you had a nice experience and found our service amazing. That’s exactly the kind of experience we strive to deliver to all our users.
Your feedback truly means a lot to us and motivates our team to continue providing a fast, simple, and reliable platform for document conversion and management.
If you ever need any assistance or have questions in the future, please feel free to reach out to us at support@worksimpli.com
or call 1-844-898-1076. We’re always happy to help.
Best regards,
PDFSimpli
Easy with Mohit Kumar
Easy, as requested action was completed. No arguments, just seemless assistance. Thank you Mohit Kumar.
March 20, 2026
Unprompted review
Reply from PDFSimpli
Hi,
We really appreciate you taking the time out to share your review with us. We're delighted to learn that you had a great experience with PDFSimpli. We value your input and encourage you to let us know more details about your experience with us. Thank you for the 5 star rating.
Sincerely,
PDF Simpli
Good goods go
March 19, 2026
Reply from PDFSimpli
Hi,
We're delighted to hear that you are pleased with what we offer at PDFSimpli. Our team works hard to maintain high standards, and your feedback is truly appreciated. If there's anything else you'd like to share or if you have any suggestions for improvement, feel free to let us know. We look forward to continuing to provide you with excellent services!
Sincerely,
PDFSimpli
Fraud
Site didn’t transcribe correctly the information on the PDF to a Word or Excel document. I only tried 1 document and since it didn’t worked I thought that I cancelled it, and for my surprise, I noticed a week ago that they have been charging me almost $50 every month (for 5 months) without receiving a formal email receipt.
I requested a refund and they only refunded the recent month and they don’t want to refund the other 4 months because they say it’s part of the subscription rules. I told them that if a charge is being made an email receipt needs to be send to the customer as an evidence of the payment received but they never sent any receipt. I’ve escalated twice. The first time they said that someone will contact me but not one has either sent me an email or has called me. It seems like a fraud page. Not even a case number was sent to my email. It’s just so disappointing to know that there are people out there in the world that doesn’t respect others sacrifices to earn that money and you can’t have it back knowing that you never used that page. Also, the charges were not made on the same day of each month. Not even one day. $200 that I need to pay my car that broke down. $200 that I need to pay my bills. But, yeah, they just don’t care that they were charging me without any receipt being sent. God will take care of this.
March 18, 2026
Unprompted review
Reply from PDFSimpli
Hello,
We’re truly sorry to hear about your experience and understand how upsetting this situation must feel, especially given your circumstances.
We would like to clarify a few important points regarding the subscription. At the time of sign-up, all customers are required to review and agree to the subscription terms, which include the recurring billing every 4 weeks unless the service is canceled. This information is presented before completing the trial purchase, and a confirmation email is automatically sent at the time of registration outlining these details. We'll forward that original email sent you when purchase the service so you can review it.
We understand your concern regarding usage; however, our service is subscription-based and not dependent on how often the platform is used. Once active, the subscription continues billing as agreed until a cancellation request is completed.
We also sincerely apologize for the delay in follow-up and the lack of communication you experienced. That is not the level of service we aim to provide, and your feedback will be reviewed internally.
As for the refund, we understand this is a significant amount. However, charges outside of the most recent billing period fall outside of our refund policy, which is why only the latest charge was eligible. Unfortunately, there is no additional refund available beyond what has already been processed.
If you would like us to review your account in more detail or resend any documentation, please don’t hesitate to contact us:
Email: support@pdfsimpli.com
Phone: +1-844-898-1076
WhatsApp: +1-878-220-0252
Live Chat: Available 24/7 at PDFSimpli.com
We remain here to assist you and appreciate your understanding.
Kind regards,
PDFSimpli Support Team
program is easy to use.
March 19, 2026
Reply from PDFSimpli
Hello,
Thank you for your 4-star review! We’re glad to hear that you found the program easy to use. Making our platform simple and user-friendly is one of our top priorities, so it’s great to know that it met your expectations.
If there’s anything that could have made your experience even better, we’d love to hear your feedback. Your input helps us continue improving and providing an even better service for all our users.
If you ever need assistance or have any questions, please feel free to reach out to us at support@worksimpli.com
or call 1-844-898-1076. We’re always happy to help.
Best regards,
PDFSimpli
Reply from PDFSimpli
Hi,
We really appreciate you taking the time out to share your review with us. We're delighted to learn that you had a great experience with PDFSimpli. We value your input and encourage you to let us know more details about your experience with us. Thank you for the 5 star rating.
Sincerely,
PDF Simpli
Do not use this company..I only ever…
Do not use this company..I only ever subscribed for one sheet at £1.95 and then find £49.95 taken out of my account. I complain and ask for a refund and they say they have issued a ticket and will get back, usually within 24hrs and it never happened and now they have taken another £49.95 from my accounting £99.90 in total for converting one sheet.
March 18, 2026
Unprompted review
Reply from PDFSimpli
Hello,
We’re very sorry to hear about your experience and understand how frustrating this situation must be. We appreciate you bringing this to our attention.
PDFSimpli operates as a subscription-based service, and subscription details are presented during the checkout process. That said, we understand how unexpected charges can be concerning, especially if you intended to use the service only once.
Regarding your support request, we sincerely apologize if you did not receive a timely follow-up. That is not the experience we aim to provide. We would like to review your case as a priority, including the charges and the status of your previous ticket, to ensure everything is handled properly.
Please contact us directly at support@worksimpli.com
or call 1-844-898-1076 with your account details so we can investigate and assist you as quickly as possible.
Best regards,
PDFSimpli
Reply from PDFSimpli
Hello,
Thank you very much for your 5-star review! We’re delighted to hear that you appreciated the simplicity of converting documents with PDFSimpli. Making the process straightforward and user-friendly is one of our main priorities, and it’s great to know that it made a positive difference in your experience.
We’re always working to ensure our tools remain easy to use while delivering fast and reliable results. Your feedback encourages us to keep improving and maintaining a smooth experience for all our users.
If you ever have any questions or need assistance, please feel free to contact us at support@worksimpli.com
or call 1-844-898-1076. We’re always happy to help.
Best regards,
PDFSimpli
The process is very simply and good.
March 18, 2026
Reply from PDFSimpli
Hi,
We really appreciate you taking the time out to share your review with us. We're delighted to learn that you had a great experience with PDFSimpli. We value your input and encourage you to let us know more details about your experience with us. Thank you for the 5 star rating.
Sincerely,
PDF Simpli
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