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PDSA Reviews 3,209

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,336 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, professionalism, and supportive nature, making interactions pleasant and helpful. Many people highlight the excellent service, noting the efficiency and the relief it provides for pet owners facing financial constraints. Reviewers appreciate the knowledgeable vets who take time to assess pets and offer appropriate treatment and advice, often saving their pets' lives. However, some people were dissatisfied with aspects of customer service, citing long waiting times for appointments and instances of rude or unprofessional reception staff. There were also concerns about communication and the level of care, with some customers reporting issues like pets not being properly looked after or feeling pressured regarding donations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Customers report overwhelmingly positive experiences with the service, often highlighting it as a vital... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many customers reporting positive... See more

Price

Users describe ambiguous interactions with price, with many reviewers expressing concerns about the high cost... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting significant difficulties in reaching the service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolute god send having this locally! The staff are all so lovely, non judgemental & kind. They always appreciate any donation. Most importantly everyone is charged fairly! Unlike other vets in the... See more

Company replied

Rated 5 out of 5 stars

Betty has had water infections throughout the year, the last straw was her having a hysterectomy, pdsa team have done nothing but support both Betty and myself. Staff are very supportive. Amazing, don... See more

Company replied

Rated 5 out of 5 stars

After seeing 2 other vets about my older cats decline and being told "He's just getting old" I took him to pdsa and they diagnosed hyperthyroidism almost immediately. Saved his life. I've been going t... See more

Company replied

Rated 5 out of 5 stars

We have a vet for our cat and have, up to recently, only needed the Practice for health check, fleaing and worming. However, Mae was recently quite poorly, outside of regular vet hours; we couldn't af... See more

Company replied


Company details

  1. Charity

About PDSA

Written by the company

As the UK’s largest veterinary charity, PDSA is dedicated to supporting people and their pets. PDSA provides free and low-cost vet care in 49 Pet Hospitals across the UK to people that can’t afford the full cost of their pet’s care, ensuring that pets and their families can stay together longer.

PDSA is the vet charity for pets in need. Every day in our Pet Hospitals across the UK, PDSA vets and vet nurses protect the special bond between owners and their four-legged friends by providing veterinary care to sick and injured pets whose owners otherwise couldn’t afford to pay the full cost of treatment.

PDSA also offers pet welfare education and practical preventive support to combat the unnecessary illness, pain and suffering of pets in low-income households.

Whether it’s supporting pet owners with free advice on our Pet Health Hub, raising awareness of issues such as obesity, or recognising animals who have demonstrated acts of bravery through our Animal Awards programme – we know how important animals are.

Every year, PDSA vets and vet nurses treat over 430,000 pets throughout our 49 Pet Hospitals – that’s 10 pets every single minute. We receive no government funding and rely entirely on public support to continue our work.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Pdsa is very busy these days five days is a long wait when your dog is being sick and diarrhoea

The vets are always lovely, but I had a long wait for my dog to be seen this time. Five days I phoned up told him she was being sick and I’ve got diarrhoea. It was five days before I got an appointment not so long ago they would always say to you when you phoned up with a poorly pet bring her in anyway if you don’t mind waiting she’ll get seen that worked better for me five days too long with a dog that’s sticking up and having diarrhoea

May 13, 2026
Unprompted review
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Reply from PDSA

Hi there
Thanks for the feedback, we appreciate it and will take this on board. While we do aim to reach everyone as soon as possible, as a charity the demand for our services is extremely high. We hope your dog is on the mend soon ❤️
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

So very appreciated

Staff were kind and helpful even after I arrived 15 minutes late. Made sure to get my cat in for a scan the next day. They were lovely with him and reassuring with us

May 11, 2026
Unprompted review
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Reply from PDSA

Hi Sophie
Thanks for the great feedback,
Hope your cat is doing well, please give him a big fuss from me 🐾
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

Very kind friendly vet ,I've never been…

Very kind friendly vet ,I've never been to a vets before and it put our minds at rest .A very reasonable price.

May 11, 2026
Unprompted review
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Reply from PDSA

Hi Jacky
Thanks for the great review and 5 star feedback, we really appreciate it.
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

Excellent service all the staff were…

Excellent service all the staff were very helpful and friendly

May 11, 2026
Unprompted review
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Reply from PDSA

Hi Graham
Thanks for the kind feedback and 5 star rating.
That means a lot to us.
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

PDSA are a great charity

My recent visit was very helpful and the staff were friendly and helpful as always. My concerns were listened to and addressed. I think my dog will have a better life because of the actions of your veterinary staff. Thank you for being there for people who need help.

May 11, 2026
Unprompted review
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Reply from PDSA

Hi Anne
Thank you for the wonderful review and kind words.
We hope your dog is doing well, please give them a big fuss from us.
Chantelle @ PDSA

Rated 5 out of 5 stars

This service is totally invaluable

This service is totally invaluable. The worst you can say is that they are so busy you always have at least one hour wait. Again totally worth it. Thank you so much to the PDSA and all they do to help pets like mine

May 13, 2026
Unprompted review
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Reply from PDSA

Hi Melissa
Thank you for the great feedback and 5 star review, it's is appreciated.
Please give your pet a fuss from us.
Chantelle @ PDSA

Rated 4 out of 5 stars

1st time for my dog Miracle

I experienced the pdsa for the 1st time on Monday 11th May 2026. I am amazed by and appreciate the work I viewed there in Kirkdale. The vet was attentive and explained everything to me. The building was spotlessly clean and fresh. I have to wait a few days to see the results of my dogs treatment. Fingers crossed. Keep up the good work pdsa Kirkdale. Thank you so much.

May 11, 2026
Unprompted review
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Reply from PDSA

Hi Lavern
Thanks for the great feedback we appreciate it. I have passed on your kind words to our team at Kirkdale PDSA and hope your dog is doing well. Please give them a fuss from us.
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

The vets there are absolutely amazing…

The vets there are absolutely amazing cannot fault them on anything. The service is absolutely fantastic. I would recommend them to anyone

May 11, 2026
Unprompted review
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Reply from PDSA

Hi Lisa
Thank you for the fantastic feedback, we really appreciate it.
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

Caring staff

The two receptionists were brilliant and so caring to me and all the clients that arrived while I was there. I took my cat in to be put down and they were very kind. PDSA you have some wonderful staff at Gillingham. Thank you.

May 11, 2026
Unprompted review
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Reply from PDSA

Hi Vicky
Thank you for the great feedback and 5 star review, it means a lot.
I have passed on your kind words to our team at Gillingham PDSA and we send sincere condolences for the loss of your cat 💔🌈
Best wishes
Chantelle @ PDSA

Rated 5 out of 5 stars

They have always been extremely helpful…

They have always been extremely helpful and do genuinely care about animals. I am very lucky to be able to use the pdsa, I don't know what I would of done without there help

May 11, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi there
Thank you for the great feedback, it means a lot to us.
Best wishes,
Chantelle @ PDSA

Rated 5 out of 5 stars

All the staff are great and do the best…

All the staff are great and do the best for my pets I have had there, they do they're very best and should get a medal from what they do because other vets are so expensive which is ridiculous but pdsa are fantastic 😀

May 8, 2026
Unprompted review
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Reply from PDSA

Hi Stacey

Thank you for your great feedback, its much appreciated. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

The staff where great

The staff where great took time to explain everything to me where polite and helpful didn't wait long for my appointment and didn't wait long to be seen overall great service from Glasgow shamrock street thanks

May 8, 2026
Unprompted review
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Reply from PDSA

Hi Caroline

Thank you for your great feedback, its much appreciated. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

Altogether amazing!

The staff have unfailingly kind, friendly and compassionate attitudes, and unwavering patience, for both myself and my pet (both of us nervous wrecks!) God bless them, I'd be so lost without them.

May 7, 2026
Unprompted review
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Reply from PDSA

Hi Jaqueline

Thank you for your great feedback, its much appreciated. I am happy to hear we have been able to support you and your pet and wish them well. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

PDSA Bradford.…

The Bradford PDSA is very easy to find satanav takes you straight there. Plenty of parking spaces. Very clean inside and outside the staff are very polite and understanding.

May 6, 2026
Unprompted review
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Reply from PDSA

Hi

Thank you for your great feedback, its much appreciated. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

I find the staff and vets at the…Bow PDSa

I find the staff and vets at the practice to be friendly and professional. I do pay for my pet’s treatment, it is manageable compared to fees paid in private practice. Both my pets are rescue animals and are greatly important to my wellbeing. The PDSA makes it possible for those of us on a limited income to benefit from their companionship.

May 7, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Marcus

Thank you for your great feedback, its much appreciated. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

My pets are always safe in their hands

My pets are always safe in their hands, great service, great staff, great place if you're on low income. I would recommend them! Thank you Bow E3 PDSA. Xx

May 8, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Dee

Thank you for your great feedback, its much appreciated. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

Very friendly and caring towards my…

Very friendly and caring towards my dog,
Lovely clean place, reception staff are lovely too

May 8, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Mandy

Thank you for your great feedback, its much appreciated. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

Rated 5 out of 5 stars

The Coventry practice was very helpful…

The Coventry practice was very helpful and considerate and got my dog in the practice very quickly and she was treated promptly and very accurately, I was relieved to know my girl would get better soon

May 8, 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Charles

Thank you for your great feedback, its much appreciated. I am sorry to hear your pet has been unwell and wish them well. I will pass on your feedback to the team.

Thanks
Nicky @ PDSA

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