Peach Guitars Limited Reviews 

3,414
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing exceptional service, welcoming hospitality, and genuinely helpful guidance when choosing instruments. Buyers note the incredible selection available in the showroom and deeply appreciate the personalized attention received during their private visits. Furthermore, people highlight that products arrive beautifully packaged and perfectly set up, playing wonderfully straight out of the box. Though some reviewers encountered unexpected manufacturing faults requiring returns or experienced issues with specific items during their appointments. Consumers also mentioned that a few technical problems needed post-purchase adjustments, inspections, or workshop interventions.

What people talk about most

Product

Consumers find product to be a source of great satisfaction, frequently praising the incredible stock range... See more

Staff

Clients share profound satisfaction regarding the staff, consistently highlighting their exceptional... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional staff, expert... See more

Quality

Customers consistently note positive experiences with quality, highlighting that instruments arrive in mint... See more

User experience

People report positive experiences with user experience, highlighting a relaxed environment with sound booths... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company to deal with. Brilliant level of communication. Completely hassle free online purchase and delivery. I bought a Jackson American Series Soloist SL3 in slime green and Jeff and his team s... See more

Rated 5 out of 5 stars

Second visit yesterday. It's like walking into a guitar cathedral - every time! Awesome. We were met with the impressive 'Peach' hospitality and warmth. We talked about amplification systems with Ala... See more

Rated 5 out of 5 stars

Ordered a PRS Swamp Ash Special SE (brilliant price), along with locking tuners. Excellent after sales service of contacting me for any specific setup requirements (yes, wanted setting up for 9 gau... See more

Rated 5 out of 5 stars

I had a fantastic experience today at Peach. From the moment I walked in, nothing was too much trouble; and the advice Jeff gave when I was choosing a Custom Shop Fender Strat was great. I bumped in... See more


Company details

  1. Musical Instrument Store
  2. Hobby Store
  3. Music Store

Written by the company

One of the UK's most successful guitar shops with a comprehensive selection of Electric guitars, Acoustic guitars, Bass guitars, amplification, effects and accessories. At this point we have the largest selection of guitars that can be found anywhere in the UK. We are known for and specialise in high end gear, but we have hand selected lines to suit any budget from starters to the best that money can buy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(3,414)

162 reviews in the last 12 months

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Rated 5 out of 5 stars

Purchased a Epiphone L-00 Standard from…

Purchased a Epiphone L-00 Standard from Peach Guitars it was delivered the next day and sounds and feels great surprisingly better than my expensive Gibson LG-2. Customer service was also excellent 5 stars.

September 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Jeff and Rob at Peach Guitars made the…

Jeff and Rob at Peach Guitars made the buying experience really easy ensuring I obtained the guitar I wanted quickly once they had restocked in the colour I required. The guitar, a Ephiphone Casino arrived as planned well packaged, in perfect condition and nicely set up. Thanks again to the team at Peach.

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service/quick dispatch

Great website, the option to choose the preferred guitar or a model and see the weight is really nice feature. The guitar I bought is great, I like that Peach Guitar checks over the guitars before dispatch. Also really happy with the courier pin system meaning nothing gets left on the doorstep! Many thanks to Oliver who helped resolve a query with my order clearly and promptly.

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

So happy with my purchase

I bought a beautiful guitar from Peach Guitars. their customer service is amazing. My emails were dealt with quickly and effectively. My guitar was set up to my specifications and the guitar arrived just exactly how I wanted it. One of the awesome things about Peach guitar is that they show you pictures of each guitar model they have and then you select the one you like. I haven't seen that in any other guitar shop. All in all a wonderful experience with them and I am so happy with my new guitar. Thank you

September 15, 2026
Unprompted review
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Rated 5 out of 5 stars

A new Peach Guitar fan in the US

I couldn't be more pleased with the service that Toby and team at Peach gave me. I purchased a guitar that was pretty high in demand. Toby kept me up to date throughout the process and answered all of my questions promptly. The guitar arrived in great condition... from overseas! I would buy from them again!

September 17, 2026
Unprompted review
Rated 5 out of 5 stars

I went to Peach to buy my forever guitar - I wasn't disappointed

I went to Peach to buy my forever acoustic guitar. I called ahead to have a Gibson J-45 (one of very few in the south east at the time, which shows the depth of their stock) set up for me, and, when I arrived, was very well looked after by Alan. As well as the J-45, I tried a number of other brands, and settled on a - quite magnificent - Taylor 514 ce Builders Edition, at an extremely competitive price. I wasn't pressured in any way to complete the purchase, and, after I had settled on the Taylor, Alan gave me a hugely entertaining tour of the store and warehouse.

The shop isn't in the most central of locations, but it's got great stock, and staff members who clearly love guitars. The buying process is much less harried than at competitors stores in Surrey where I live. I would definitely make the journey to buy from Peach again.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Surely Peach Guitars are a new leader in online instrument sales

I ordered a bass from Peach guitars this week. I have placed dozens of online orders for musical equipment over the last couple of decades or so. Peach stand out for two very important reasons. Firstly, they list the actual weight of the instrument that you order. Having played for 40 years, mostly low slung post punk bass, my shoulder is not as strong as it used to be. Other retailers could learn from this simple addition to the listings.

Secondly, I have lost count of the retailers that say all instruments are sent out fully setup when they clearly haven’t been touched. The setup from Peach was absolutely perfect.

I would honestly say that if I ordered an instrument online again, Peach would be my default search for that product.

September 16, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 again

Just received another guitar from Peach, new strings and set up perfectly. This isn’t the first guitar I’ve had from this lot and they are always spot on with price, customer service and quality. If you are looking for a guitar they are well wort a look 10/10

September 15, 2026
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Rated 5 out of 5 stars

Great seller would happily use again

Great seller would happily use again. Bass guitar was dispatched very quickly and arrived well set up out of the box. I could see that there had been some filing done on the nut so these guys clearly care about how they send their instruments out.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

This is the best guitar shop I have visited, they have a massive range of guitars on display. I booked a visit for me and my dad, had a fantastic experience. I wanted to try out a couple of Yamaha guitars and got a private room and was told to take as long as I needed, got offered cups of tea. I decided I would buy a Yamaha, but wanted a different colour to what they had in stock. Peach ordered the guitar in the colour I wanted, did a free setup and also delivered it to my me when it arrived. The service is excellent. Recommended.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

57 NOS Custom Shop Stratocaster

My wife treated me to a 57 NOS Custom Shop Fiesta Red Fender Stratocaster and Fender Tone Master Princeton Reverb for my 70th birthday and our Wedding anniversary in January this year. Served by George who was very helpful and professional in helping me with my purchase. I have bought several guitars and amps from Peaches over many years and always received excellent service and value for money. Keep on doing what you do best.!!!👍😀

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I bought an Epiphone SG for £345 which is at the lower end of the scale but Peach treated it like a high-end guitar. It arrived in tune, perfectly set up with a set of D'addario 10's. My first time using Peach but I would defintely buy from them again. Highly recommended.

September 4, 2026
Unprompted review
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Rated 5 out of 5 stars

2nd purchase from Ireland

I recently purchased my second guitar from these folks and again, had a 5 star experience. Jeff was my main point of contact and made the whole experience of purchasing from abroad a breeze. Communication was A class and when the guitar arrived, it was absolutely perfect.

The best part was this was a now out of production guitar on back order and when Jeff heard what I was searching for, he helped set everything up, prioritise my order and desire for the guitar (a suhr mateus asato pink) and got it sorted in no time

Thank you Jeff, Toby and Peach Guitars!

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience when buying a…

Excellent experience when buying a guitar recently, I was shown to a room where i could play the guitars i wanted to choose from, no hard sell, just a good relaxed environment to make my choice. Upselling of the Blackstar mini was very smart, and to be fair, pushing on an open door. highly recommended, and excellent shop with great staff. George was exceptional.

August 15, 2026
Unprompted review
Rated 1 out of 5 stars

Arranged to view an amplifier on…

Arranged to view an amplifier on Monday, agreed with the shop on Friday. On night before they sold the same amp through their website and only told me an hour before the scheduled viewing. Apparently this is their “usual way of doing business,” booking a viewing means nothing. Wasted time preparing, if you arrange to view a specific item here, be aware it guarantees nothing

August 31, 2026
Unprompted review
Peach Guitars Limited logo

Reply from Peach Guitars Limited

We’re sorry the HDRX 20 sold before your visit. A viewing isn’t a reservation unless a hold has been agreed; we can’t hold high-value stock otherwise. We contacted you before you set off, apologised, and offered other options so you didn’t travel unnecessarily. If you’d like to look at something else, email info@peachguitars.com. Judging by the amount of 1-star reviews you've given to other businesses (on multiple review platforms), it seems impossible to make the right call with you.

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Rated 5 out of 5 stars

The best Guitar Store in…

Undoubtably the best Guitar Store in the UK. The Staff(Toby, Glen and Oliver) are incredibly professional, knowledgeable and focused on providing the very best advice and service. Their attention to detail ensuring every guitar leaves their possession in first rate condition is simply second to none. I have purchased three guitars from Peaches and found both their instruments and their communication to be superb. Every guitar has been set up perfectly and the delivery has always been exceptional. What is most impressive is the care and attention provided by all the staff making any dealings with Peaches a real pleasure. No other musical outlet can come close to this company and its staff consequently I have always returned and will continue to do so in the future. Highly recommended.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

My experience at peach has been excellent

My experience with peach has been excellent. I bought a gibson LP CS with a beautiful handpicked top, all the way from Norway.
It was very well packed and the guitar arrived without any damage.

Special shout out to Dene and Sean, which gave me great customer service through email.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality used bass guitar

Stumbled across a used Ibanez bass guitar advertised on their website. Almost £500 less than a brand new bass. I took a chance and ordered it. Excellent communication and delivery. The guitar arrived and was absolutely mint. Could hardly believe it wasn't brand new. Thank you Peach guitars, you have made me very happy!!

August 21, 2026
Unprompted review

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