Peak Design Reviews 

Besides having a fantastic packing cubes and travel backpacks, the customer service is outstanding... the online chat was very helpful. Keep up the good work 👏🏾

Since I bought the first product from Peak Design, I have been enthusiastic about this brand. For me, there are no more qualitative and beautiful products that have been developed with so much dedication. I am always enthusiastic about what was thought and how well the products complement each other. Whenever possible, I rave about the products to friends and family! When I had to use the customer service, I was extremely enthusiastic because it is so focussed on my satisfaction and I was so well helped. The service is like the products themselves, brilliant.

Purchased several motorcycle mounting options for an iPhone. All items very professionally packaged and quality item materials. Installation went perfectly. And customer service was very helpful when I had an issue that ended up being my fault.😊👍

An overpriced product, but it comes with a lifetime warranty. That sounds like something I’m willing to pay for. The fact is, I’ve been waiting for a replacement for five months. After one package went missing and another contained the wrong product, the third package arrived in the wrong color. You might think it’s a minor mistake, but the product is in that “fashion” category where you pay for the whole look, and the color is essential—and, well, that’s what I paid for. Not to mention that I’ve emailed three different people, and I explained the color issue to the last one—a manager—before the package was shipped. They told me my color is currently in short supply, but that they’d find it and make an effort given my long wait. That didn’t happen; the wrong product arrived. I feel like I’m being taken for a ride, and I sense that something isn’t right with this company.

The absolute worst customer service ever! Wanted to modify an order, which is do-able within the first hour as mentioned on their website. I sent a request to modify the order minutes after I place the order. Never heard from anyone until a day and a half later. Was told order was in the shipping stage and probably not able to change it, and I'd be notified with an update. That was 4 days ago and still haven't heard back after several more emails to attempt to get information. And the USPS tracking indicates the order in Pre-shipment. SO frustrating and unprofessional on their part.

Absolutely amazing, high quality and great after sales service provided. I own multiple products form them, form phone cases to travel bags to camera accessories. If any issues, they definitely provide outstanding support or service. Amazing products as gifts to families and friends, and products are well designed for hiking in national parks and professional wildlife photography.

Sharing my experience here is to remind people that price paid for quality comes sometimes with good service and this company doesn’t disappoint.

They are very easy reachable by e-mail.

Sincerely,
Adam

Great products! I love my new case and wallet! Super great customer service!! A+++ company!!

I stick with this company because their products are so well designed, but it doesn't hurt that service is first-rate.

Great product and customer service!

This is the third time in a row that my product didn't arrive... worse yet, they don't answer my e-mails asking for assistance!
Their products would be great... if they arrive!
Absolutely untrustworthy!

The product has been falling apart since day one.
It’s a wireless charging stand, and the screws keep coming loose and disappearing.

Customer support was even worse.
I asked a simple question about the screw size so I could replace them myself, and got a generic, copy-paste warranty response, for the wrong country.

This isn’t the level of product quality or support I’m willing to deal with.

I have had their gear for years and actually nothing has worn out but our old v1 everyday packs were the smaller ones and now we have bigger cameras we have the new coyote 30l units plus duffels cubes. These things have been in 4x4 across Namibia, slung in the belly of Cessna Caravans and lugged up to the Tiger's Nest monastery in Bhutan with no worries.
Like many others I have their slings clutches and captures and these can really take it too e.g. Canon R5 II with 600mm EF f4.

The fun and quirky team are always helpful so I remain a loyal fan

I have multiple Peak Design products, one of which is a 9-year-old Everyday Backpack, that I carry almost every day. The fabric on the back did not hold up in daily use, and I inquired about how this could best be solved. Then I was amazed by the customer service. I know they have a lifetime warranty, but they really exceeded my expectations. My bag was replaced at no cost with a brand-new V2 Everyday Backpack.

I'm super happy with the service, and this is a reason for me to pay a premium for their products in the future.

I'm proudly carrying my replacement Everyday Backpack, every day!

They replace the damaged strap after 6 years with a new one, after short time of veryfication, even though I didn’t have a proof of purchase . The new strap arrived very quickly. I wanted to thank very much for the efficient service. I will definitely recommend PD products and customer service to my family and friends.

I use the Peak Design Cuff Strap for events as I love having the freedom to shoot over the crowd, around people etc. I wear a sling that carries one camera whilst I hold my other with the cuff strap.. Very quick to change cameras when I release the clip and attach to the other camera whilst doing events. This method also works with a 'cross body camera bag'. Great Product from a company that listens to people

After ordering a backpack and packing cubes, I discovered they were shipped separately. Backpack was received but cubes were not. PD website shows the cubes are still pending carrier pickup. But AI assistant claims they were delivered.

Sent customer service email explaining the situation and that I really needed quick resolution because of a trip I have planned. Waited 2 days for a response from their clearly outsourced customer service (responded at 11 pm pacific time) by “Aljan“ only to have him regurgitate back to me what I wrote in about and offering the solution to “look around and see if you see the package.” Completely discounting what I mentioned about the disconnect between the website and the claimed Delivery confirmation. Now I’m on day 4 passed expected delivery. No response or resolution from the company. No urgency to get this sorted.

Products from this company are GREAT, but the customer service will be sluggish, full of English barrier copy and paste text and agents who don’t really read your issue.

Probably better off buying from
An REI and hoping you never need to contact CS about their claimed lifetime warrantee. And of course, don’t expect to get on the phone with anyone to get resolution. Email only and just hope you get a competent agent.

UPDATE: They got back to me. Only to now claim the package is “waiting for carrier pickup” and provided me a link. When you click on the link, it shows the package is delivered. Customer service rep AGAIN didn’t read my email.

Will be contesting the charge with my Credit Card company since clearly their staff is essentially inept!

Love the products, love the service. Never bought another backpack again.

I order a £300 backpack from peak design over a month ago. After 1 week, no backpack, so I contacted support - and they told me it had been delivered to my address in Singapore. I don't live in Singapore. I live in the UK. The invoice from PeakDesign shows that I do infact live in the UK.

So I keep emailing them, and they provide no resolution, and at times ignore my emails unless I follow up several times. So, as a result of this, I had to open a chargeback with my bank - and after this, they got angry at me and told me they can't help me because I opened a chargeback!

Guys, if you actually helped me in the first place, I wouldn't have needed to open a chargeback. You'd expect from such an expensive and premium brand they'd actually care about their customers, but no.

I love Peak Design's products but my god - this purchasing experience was so poor I think it's put me off ever dealing with this company again.

Great people providing great backpacks.
Design, function, quality well balanced.
Could not imagine buying a backpack from anyone else.

I had initially ordered the extra small cube. But realized it would most likely not be a perfect fit for me. I was able to cancel and re-order with no hassle at all.
I’m very happy with the quality. I thought it would’ve been slightly more flimsy on the sides. However, the outside and inserts have good sturdiness to them.

I put two peak design anchors on the loops so I can put a strap on it easily.
Because of the flat base, I can have it rest in my lap. (I’m a wheelchair user) it acts like a work bench.

Inside, I just moved one divider and I was able to easily fit my eos RP with RF 70-200 f4L. I still had room for a flash and the fold out picket is great for additional storage.

All in all I’m pumped up. I think
It’s great that they are fair trade certified as well.