I purchased a Thorn Baroque white akoya from Japan Takahashi farm at the Pearl paradise special livestream event. It has strong with interweaving yellow gold. The necklace gives a very different vibe... See more
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I wanted a longer strand than the normal one, and when I emailed them, they set up a custom strand showing where they selected several colors from the color spectrum I was interested in. My daughter j... See more
I have purchased 3 times from Pearl Paradise. They are real people who take their work seriously and will answer all your questions. They are super knowledgeable, timely, happy, polite, and willing to... See more
Perfect Purchased AAA Akoya pearls for my wife as a XMAS present. Ordered on Monday and received them by Thursday in UK. Communication with Jordyn has been absolutely wonderful. The pearls/diamonds a... See more
4.7
Excellent
33 reviews
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Import tax not communicated at all - bad customer experience
Be aware if you are purchasing a gift to be shipped to another country. I purchased a necklace for my mom to be delivered to another country 2 weeks ago and after checking the tracking today, I realized it was help in this country for 2 days because a payment was needed. After contacting Pearl Paradise's customer support, they told me that there is an import tax charge to be paid for the package to be released. At no time during the purchase process nor after the purchase was made on their site did I get notified of this. this is very misleading at best. This is adding about $40 to the original price but the worst part is not even this but the fact that if I did not check the tracking, how would I have known that the package was held? DHL and this company need to communicate to make sure they provide decent service. And Pearl Paradise needs to be transparent about this fee and add this as a note during the purchase process which is common decency for their customers given the price we pay for the products. Now I have to wait for someone to send me an invoice to pay so they can release the package. What a terrible process/experience and quite antiquated I might add.
December 29, 2020
Unprompted review
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I ordered a necklace for Christmas
I ordered a necklace for Christmas. The following day I get a email noting an invoice refund - order cancelled. No explanation. I responded by email asking for an explanation - no response. Then I submitted their online form asking for an explanation - no response.
That's not a company I'll go back to.
December 20, 2018
Unprompted review
A real gem in every way!
Just received my earrings and couldn't be happier! Inside the package was tissue paper that wrapped the box holding the velvet case holding the earrings, my receipt and appraisal and pouch with cleaning items. The presentation was exciting and elegant and the earrings are so beautiful! Just what I was hoping for and I expect to get many years and much pleasure from wearing these beauties!
May 18, 2018
Unprompted review
The best place to buy pearl jewelry in the US
You can't find better prices and selection. My two purchases have been VERY well received! Their customer service appears to be US based as well and we super helpful.
December 17, 2014
Unprompted review
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