PebbleHost Reviews 3,820

Adam helped me about some problems with plugins, i thought its a bug but he explained to me how to fix all of that

I just want to say that im really happy with what ive got. The support here is amazing ive bought servers from you before on other accounts. But i highly recommend this service!

Adam really helpful and professional and helped us fix our issue quickly. very pleasant communication with fast replays and overall a positive experience

#1 support over all, was INSANE, also the machines are very stable with no down time! great prices aswell

Pebblehost has been a great experience so far! Recently swapped over from another host that lacked in many areas. Thank you to the very quick and efficient support team in particular, Adam Looney for helping me out with basic server needs and questions!

It may have took a while but I'll be honest, that was my bad... I might not be the smartest when it comes to tech but they know how to get around that and help you. 5 stars!

Adam L. had an extremely quick response time, gave advice for smaller questions on top of clear instructions on where to go and what to do, and overall had the best customer service I have experienced yet after moving through 3 other hosting services. Server is also consistent and I have 0 doubt that in the future if i have questions they will be taken care of. Already recommended Pebble hosting to a few people having similar issues with minecraft hosting. Thank you!!

I had a brief issue that I couldn't figure out for the life of me. I joined their discord and spoke with one of their staff called Nick, who managed to answer my query and solve my problem within 5 minutes. Best staff team ever!

Awesome guys, adam and tom helped me migrate my Machine on no time with no extra cost, awesome team and awesome hosting, been hosting 2 discord bots for a while now and its always up, no bugs with their panel, its very intuitive and reliable

Amazing server hosting platform, amazing prices, amazing support. Wouldn't have it any other way. PebbleHost is amazing server hosting platform and has a great discord page for support. 9.7/10 would recommend

Amazing and quick support, got me upgraded to a new plan pretty quickly with no hassle, and also helped with some other technical questions :D

Thank you guys so much for the help in fixing my server IP!

One of the staff Adam helped me out when I had an issue. He was very quick, nice and thorough. Many thanks to him. The service is overall top notch, especially for 5 usd.

Love adam i had a stressful day at work and adam just helped me best on the team i know so far

the best Minecraft host with great prices. reliable support and no crashing issues like i've experienced pn other hosts. great performance, even on budget 5GB RAM plans. would recommend

Adam was very concise and to the point, very good response time.

Adam helped me with my problem, solved it and gave me the best solutions. He fixed my problem and I really like him

10/10 host.

It's been a great hosting experience, they have very good support on Discord, it didn't take them even 10 minutes to respond to an issue I had. I especially thank the administrator called @Adam in their discord, he's kind and knows how to help people.

We purchased three servers from PebbleHost. On 3rd February, we received an invoice, which we paid on 4th February. Later that afternoon, we were granted access to our servers. However, during the OS installation process, their support team informed us that there were some issues causing installation errors. Fortunately, a simple server reboot was enough to resolve this initial problem.

Once we gained access, we immediately encountered multiple issues. First, we were unable to update the operating system due to a GPG key error. The OS contained outdated GPG keys, so we had to hire a system administrator to fix the problem. After resolving this, we ran into another issue—adding an SSH key for passwordless authentication was not working. Again, our system administrator had to step in and resolve it.

Next, we discovered that a firewall was blocking certain ports, preventing us from changing the SSH port to a non-standard one. We contacted support at 9 PM, and after two hours, they responded, saying the issue had been escalated to a supervisor. An hour later, they claimed the problem was on our side.

We spent a day and a half troubleshooting why the firewall was blocking ports. We repeatedly provided logs to support, asking them to investigate, as we had never encountered such an issue with our previous hosting provider. We even pointed out that the OS installation was faulty, given that we had never faced these problems on a standard AlmaLinux installation before. Under normal circumstances, our setup processes run smoothly, yet with PebbleHost’s servers, every step resulted in errors—whether it was adding users, dealing with firewall restrictions, or updating the system. And this was on a fresh installation, before we had even configured anything ourselves.

After two days of frustration, wasted hours in back-and-forth communication with support, and additional expenses on a system administrator to diagnose these problems, we decided to cut our losses. We simply did not have the time or resources to continue troubleshooting a system that should have worked straight out of the box.

On the second day, support finally admitted that the issue stemmed from the OS installation but still insisted it was not their fault. However, this was their pre-installed operating system, which we had not modified in any way.

Beyond the technical issues, support response times were painfully slow. Even when marking tickets as high priority, we waited over two hours for a reply. Each time, support agents stated they had a small team and were overwhelmed, often escalating tickets to a “supervisor.” Yet, despite these supposed escalations, we always received responses from the same first-line support agent.

After everything, we requested a refund, as we had spent 1.5 days troubleshooting a faulty OS and had never been able to properly use the servers. PebbleHost refused to provide a full refund, offering only 70% back despite the fact that their service was unusable. We paid £450 for three servers, only to be told that a full refund was “unacceptable” and against their policies.

Conclusion:
We lost time, money, and patience. The OS installation was broken, support was slow and unhelpful, and despite acknowledging that the issue was with their OS, they refused to issue a fair refund. Avoid PebbleHost if you value your time and resources.