Peeq Reviews 4,139

Delays as expected with new brexit negotiations and had to set up EORI - customer service walked me through and were a great point of contact throughout my order of circa 2.5k worth of lights for an install. Very helpful, made the situation less stressful with constant updates

Super fast delivery! Great experience !

Prima service na defecte lamp.
Direct en snelcontact met de aftersales service.
Probleem direct opgelost.
Ernest Peters te Heerlen, Nederland.

Perfect customer service! I was informed several times about the process of shipment. Great communication and service. I recommend this company to any customer and will order with pleasure again.

Great company to deal with, very helpful customer service, fast delivery and great light fittings. Highly recommend.

EXCELENT SERVICE. GOOD COMMUNICATION WITH THE TEAM TO DETERMINE TECHNICAL REQUIREMENTS.

Easy to order, fast shipping. Will order again.

dmlights has an excellent offer, competitive prices and an outstanding customer service!
Some of the lights I ordered got damaged in transit and I got my replacement promptly and courteously.

“Quick transaction from ordering to delivery!! Thanks for the lamps!”

I had a problem with a light for the third time. After the first email the team reacted immediately, and helped to have the defect parts replaced in a short time. Spar part has been delivered at home without any trouble.
I recommend dmlights, and thank them very much for their help and professionalism.
Best regards
Dominique

Misleading delivery charges. Website states "Free delivery to United Kingdom from GB £100.00", however for my order (£219) I was charged another £48.31 by UPS for import fees (which i paid), then subsequently another £4.36. I found out about this second charge via a paper UPS invoice which threatened interest and late payment fees if I didn't pay within 7 days of the invoice (3 days after receiving the letter). Finally there's no clear way to sort this out online (seemingly a UPS issue), so I now have to call UPS. Very frustrating.

Conscious that Brexit has caused import taxes, but the DMLights website should be a lot clearer that UK delivery isn't free.

EDIT:
Thanks for your response Steven. I did see that, however given it was a dmlights.co.uk which I used (a UK domain name), I believed it shipped from the UK.

Your website does mention your address (further down), therefore adding a star to the review. However, it's not been (and still continues not to be) a smooth delivery process.

Very nice lamps and quick delivery to Sweden to a reasonable cost.

The ordered goods were delivered in two packages. Unfortunately, some of the goods disappeared during the delivery and therefore we lost almost a month. However, Mr. Van Den Bergh (aftersales) took care of it very intensively and therefore I am giving it another 4 stars

Fast delivery - easy ordering.

Absolutely first class after sales service from Neel.

Helped me track my order all the way from Belgium to UK - will definitely order from here again

Super happy with this company - from the competitive pricing, the great customer service and help with answer questions during the sales process, and fantastic service with troubleshooting after the sale (not the fault of DM lights, but rather an error on the manufacture's side). I could not be happier! I will certainly be returning for more in the future.