We ordered lights on 24 October 2024, delivery time was supposedly long and the lights would arrive on 16 January. Now tried to contact customer service but no response, website down, and found out th... See more
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I apologize for my last review - the lights have arrived. However I really advise you to improve your communication with customers, I heard nothing and could not contact you. Anyway All’s Well That... See more
Ordered a €1.200 light with a 1-2 week delivery date..... waited a month with ZERO status update. Made a cancellation today, cancellation confirmed after a few hours but again ZERO further communica... See more
Company replied
Many people already praised Peeq for their great stock, competitive prices and excellent customer service. I fully share these views! What I would like to add today is a fantastic after sales servic... See more
Company details
About Peeq
Written by the company
Peeq is the online home store with the most complete selection of lighting and the finest selection of home accessories and furniture.
At Peeq you will find all styles, from Scandinavian, over Midcentury Modern to contemporary. Thanks to our broad portfolio of more than 80 brands, there is something for everyone. Will you go for the playful from Seletti, the stylish from Aytm or the contemporary from Muuto or Hay? Italian design from prestigious brands such as Flos, Artemide and Kartell is also obviously not to be missed.
Of all these brands we have a lot of stuff in stock. This means that we can deliver your order quickly to your home. So you can enjoy your new acquisition immediately.
Contact info
Industriepark 14A Zone B, 2220, Heist-op-den-Berg, Belgium
- +3215257668
- info@peeq.com
- peeq.com
Hasn’t replied to negative reviews
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Lovely light
Lovely light, arrived safe and sound. Cheaper than I found elsewhere.
Excellent excellent excellent
Excellent excellent excellent. No other way around this. Absolutely would buy again
the best
Excellent customer service; fast dispatch; all items dispatched from stock
Good service
Many nice lamps, good service: once they agreed to refund me lamps, which I'd bought far before expiry term ran out.
Great service
Superb quality product at a great price. Quick, hassle free delivery with no Brexit issues.
Perfect.
The level of service I received…
The level of service I received completely exceeded my expectations. The order process was simple, even for an international delivery. I had a few questions that were responded to promptly and clearly. Most surprising was that my fixture arrived in Canada in only 4 days!
Good product very quick delivery…
Good product very quick delivery professional company will use again A+
Great company
This is the second time I have used DM Lights, they were amazing my last purchase I needed quickly and they helped me sort it out arrived exactly when they said it would. I will definitely be using them again and can highly recommend them.
DM lights was very responsive and…
DM lights was very responsive and thorough when I was looking for a specific part for my Artimedes lamp. Also pricewise they were among the cheapest. Their responsiveness and service sealed the deal for me.
cheaper than other suppliers, prompt delivery
cheaper than other suppliers. arrived promptly. no issues at all
Was a little weary about ordering…
Was a little weary about ordering electric lights from Europe, however after reading the reviews thought I would give DML a go, price of lights and delivery were excellent, and full tracking UPS is brilliant
Would recommend DM Lights they were…
Would recommend DM Lights they were excellent, very fast delivery and good quality products
Happy customer from Denmark!!
Best electr(on)ics supplier in Belgium
Excellent website, shipping, support and aftersales. Ordered here a few times now, and my experience has been consistent.
Recently, due to a miscalculation on my part, I had to return a batch of items, and they were incredibly friendly and responsive. My case received the necessary attention from a human, and their return policy is very clear and visible. My only suggestion would be to integrate the return form into the website itself, would make it even smoother!
Never change this formula, I'll definitely be back!
Great purchase
We ordered on line 3 Ascoli Twin light fixtures. They arrived in Israel in less than a week. They are very elegant high quality and provide excellent lighting. We are extremely happy with our choice and with the entire processing from the friendly response to our order through the shipment. We will certainly look into what dmlights has to offer the next time we look for light fixtures
Warning!!
Warning
This is not a uk based company, even tho there many websites claim to be .co.uk its not, they are based in Europe and stock is sent from abroad to you.
Unfortunately the items I ordered were not suitable for the purpose I intended them for.
I did call there helpline and i was advised that they would work for the bathroom but unfortunately i cant use them for the bathroom as they need to be IP65 water resistant. They will not pass regulations in the uk and will not be safe plus my insurance will be void.
I emailed customer services to return the items back and explained I dont feel its fair for me to pay postage to return them.
If this purchase was solely my mistake id gladly pay postage but i did call to check if it was the correct item.
The response i got didn’t mention anything about giving me an option for free postage.
It was a very disappointing response instructing me to use a courier not a postal.
I will never use again, a waste of time and money.

Reply from Peeq
Excellent support, fast shipment..
I have placed 3 separate orders to be shipped to Istanbul/Turkey. My first order were already in stock. Even during Christmas, they shipped the products the day after I placed the order and received them in totally 7 calendar days at my house.
The support I received was extremely immediate and helpful (The Gentleman I should thank here is Mr.Ward Vervloessem). He replied all my questions within 2-3 hours max, was very friendly and supportive.
Now waiting to receive my other 2 orders to arrive. Thanks a lot, my experience with you was perfect.
Gonen Ozuysal
I had a problem with the carrier but…
I had a problem with the carrier but dmlights after sales service was excellent. They were always in contact with me and solved the problem.
I intend to purchase other products for their quality and service. I advise the same to new customers
First class products, price, service
Had a delivery problem with a previous order, which they sorted out straightaway keeping me informed throughout.
Delivered recent hard-to-source lamp just as they said they would. Delivered on time, even after travelling through Europe. They answered every question promptly, very personable and friendly.
Good range of quality products, good price great service. Will definitely use them again.
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