One of the brakes was set too close and preventing the wheel from moving smoothly. A call to support provided a quick and easy resolution by easing a bit more of the cable from the rotator leg. The cu... See more
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Review summary
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Wow...I had a question regarding what size cane tips my new cane needed (I was unable to find the information on Amazon's site or the manual that came with the cane) and you folks not only got back to... See more
Company replied
Everything! Ordering and the entire process including fast shipment. The way the product was packaged expressed high quality already there, which the product itself verified. Assembly was very simpl... See more
Company replied
This door latch is SO helpful for my husband getting in and out of a car. Also would recommend it for anyone under 6’ trying to climb into a tall truck. Simple and effective tool.
Company replied
Company details
- #15 of 33 best companies in Medical Equipment Supplier
- #4 of 17 best companies in Medical Equipment Manufacturer
Written by the company
Our vision is to create a world where mobility is not a limitation for anyone, regardless of age or ability. We believe that everyone deserves the freedom to move and explore their surroundings freely.
The Pelegon Guarantee
✓ Free Shipping over $49 ✓ Free Returns ✓ 3 Years Warranty ✓ FSA/HSA Eligible
At Pelegon, we’re driven by a deep commitment to creating medical devices and aids that improve lives.
Every product is a result of our dedication to excellence, designed with care and attention to detail to support your safety and independence.
We go the extra mile to ensure our solutions meet the highest standards, not because we have to, but because we believe you deserve the best.
With Pelegon, you can count on products built with passion and purpose, made to help you move through life with confidence.
Contact info
United States
- support@pelegon.com
- pelegon.com
$20 off $100+ for Trustpilot
4.6
Excellent
646 reviews
Asks customers to review
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Replied to 88% of negative reviews
Typically replies within 1 week
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Read back all correspondence you have…
Read back all correspondence you have on file re: this order from order date
Starting 5/29/26 till delivery date ending
6/4/26 . I paid $14.99 for “Expedited”
(2) day delivery . 🚚
I was told the $$ would be credited back
to my account , l hope so , we’ll see !
Hence my lowest grade possible !
Credit where credit is. due ,
Great product, no complaints !
June 3, 2026
Reply from PELEGON
Thank you for your feedback. We are glad you love the quality of the item, but we sincerely apologize for the shipping delay and any frustration it caused.
We can confirm that your $14.99 expedited shipping fee has been fully refunded to your account.
We appreciate your patience and your review. If you need any further assistance, please let us know.
Impressed by how quickly I received…
Impressed by how quickly I received items: wrap around toilet safety rail, lumbar cold pack belt, and extended reacher.
Assembly relatively easy. Pleased with items received.
June 2, 2026
Reply from PELEGON
Thank you for sharing your experience! We are delighted to hear that your items arrived promptly and were straightforward to set up. It is wonderful to know you are satisfied with your purchase.
We truly value your support and look forward to serving you again.
Good purchase
Rollator was very easy to assemble. It’s light and easy to load into the car. Seat is comfortable, just wish it was a few inches wider.
June 2, 2026
Reply from PELEGON
Thank you for sharing your experience! We are glad to hear the item meets your needs regarding weight, transport, and comfort. We also appreciate your input about the sizing, as it helps us improve future designs.
Products were as expected and should…
Products were as expected and should work well. Delivery was perfect.
June 2, 2026
Reply from PELEGON
Thank you for sharing your experience! We are glad to hear that everything arrived on time and meets your needs. Your support is greatly appreciated!
You get what you paid for
The product delivers exactly what it says it will: a secure handle for entering and exiting a vehicle. This is very important for older drivers, it for anyone who drives a high-clearance pickup. I also like that it can support my weight so I can get up to the top of my truck easily.
June 2, 2026
Reply from PELEGON
Thank you for taking the time to leave your feedback! We are delighted to know that the item meets your expectations and offers the reliability you need for your daily routines. Your satisfaction is our top priority.
This Pelegon rollator was easy to…
This Pelegon rollator was easy to assemble and adjust the handle height. It is well constructed and looks very nice. It is quiet, rolls and turns easily, and the seat and back support is comfortable.
May 29, 2026
Reply from PELEGON
Thank you so much for sharing your positive experience! We are delighted to hear that the Rollator Walker was simple to set up and customize to your liking. It is wonderful to know that you are pleased with its sturdy build, smooth operation, and overall comfort.
Thank you for trusting Pelegon!
Reply from PELEGON
Thank you for your review!
We are very happy to hear that our product meets your expectations and does exactly what it is supposed to do. Your satisfaction means a lot to us.
Thank you for trusting Pelegon!
Seat not wide enough to put my backpack…
Seat not wide enough to put my backpack on. The little bag is in the weirdest place, not easy to use. I like that is is narrower and won’t scrape my doorways…,but the seat and bag are real drawbacks. I am looking for a perfect rollator and have not found one yet. Now, foo I keep this one or return it???? Thanks for asking for a review.
June 2, 2026
Reply from PELEGON
Thank you for your feedback! We are glad the walker fits through your doors easily, but we are sorry that the seat and bag do not work well for you.
We want you to be completely happy with your purchase. If you decide you do not want to keep it, we can easily help you send it back for a full refund.
Please contact us via email if you would like to start a return or if you have any questions. Just let us know what you decide!
My father is in his 90's he is usually…
My father is in his 90's he is usually pretty critical and selective, he completely loves this lifting support it is working great very stable he can be more independent made his life easier.
June 2, 2026
Reply from PELEGON
Thank you so much for your wonderful review! We are incredibly happy to hear that our product is working safely and giving your father more independence in his daily routine. Making life easier for your family is exactly why we do what we do.
Thank you for trusting Pelegon!
Timely delivery
June 2, 2026
Reply from PELEGON
Thank you for your feedback!
We are so glad to hear that your package arrived quickly and on schedule. Providing prompt and reliable service is very important to us.
Thank you for trusting Pelegon!
It’s a great product !
June 1, 2026
Reply from PELEGON
Thank you so much for the wonderful review!
We are absolutely thrilled to hear that you are happy with your purchase and that it meets your expectations. Your support means a lot to us!
Fast attentive customer service!
Wow...I had a question regarding what size cane tips my new cane needed (I was unable to find the information on Amazon's site or the manual that came with the cane) and you folks not only got back to me within 24 hours but indicated that you would revise the Amazon site and manual as well to include the information! GREAT customer service!
June 1, 2026
Reply from PELEGON
Thank you so much for the wonderful review! We are thrilled that our team could assist you quickly and effectively. Feedback like yours is incredibly valuable because it helps us improve our product listings and manuals for everyone.
We truly appreciate your support and hope you enjoy your new cane!
It does what it says it will do.
June 1, 2026
Reply from PELEGON
Thank you so much for the wonderful review! We are thrilled to hear that the product is working exactly as expected and delivering great results for you.
Thank you for trusting Pelegon!
Reply from PELEGON
Thank you so much for the positive review! We are thrilled to hear that you are happy with your purchase and our delivery speed. We truly appreciate your support!
This product arrived so quickly
This product arrived so quickly, it was as if they had it right down the street. Packaging was great. Haven't had a chance/need to use it yet but I can tell it will be very useful. Appears to be a quality item.
May 31, 2026
Reply from PELEGON
Thank you so much for the wonderful review! We take great pride in our efficient shipping and careful packaging, so we are thrilled to hear everything arrived safely and promptly.
We appreciate your kind feedback on the build quality and hope it serves you perfectly whenever you are ready to use it. Please let us know if you ever need any assistance in the future!
Reply from PELEGON
Thank you for your feedback! We are thrilled to hear that you are happy with our products. Providing excellent quality to our customers is always our top priority, and your positive feedback means the world to our team.
We appreciate your support and look with forward to serving you again in the future!
Easy ordering quick ship easy to…
Easy ordering quick ship easy to assemble. Great product.
May 30, 2026
Reply from PELEGON
Thank you so much for the wonderful review! We are thrilled to hear you had a seamless experience from start to finish and are happy with your product. Your support means the world to our team!
The lift arrived promptly
The lift arrived promptly, undamaged. My son easily assembled and charged. Placed in an accessible spot. I may fall again, but I will be able to get back up!
May 28, 2026
Reply from PELEGON
Thank you so much for taking the time to share your review! We are thrilled to hear that the Lift Chair arrived safely, was easy to assemble, and is now ready to provide you and your family with peace of mind. Your safety and independence mean the world to us.
Thank you for choosing Pelegon!
Freeze packs long time to Freeze
Freeze packs long time to Freeze, but losses the cold very quickly.
May 29, 2026
Reply from PELEGON
Thank you for your valuable feedback. We sincerely apologize that our Ice packs did not meet your expectations.
We have reached out to you directly via email to resolve this issue and make things right for you.
The website was easy to navigat
The website was easy to navigate and the product was exceptional. I am now able to safely take a shower without the fear of falling. Thank you
May 29, 2026
Reply from PELEGON
Thank you so much for your wonderful review! We are absolutely thrilled to hear that our product has brought you peace of mind and safety in the bathroom. Your trust means everything to our team, and we are grateful for your support.
Thank you for trusting Pelegon!
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