One of the brakes was set too close and preventing the wheel from moving smoothly. A call to support provided a quick and easy resolution by easing a bit more of the cable from the rotator leg. The cu... See more
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Review summary
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Wow...I had a question regarding what size cane tips my new cane needed (I was unable to find the information on Amazon's site or the manual that came with the cane) and you folks not only got back to... See more
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Everything! Ordering and the entire process including fast shipment. The way the product was packaged expressed high quality already there, which the product itself verified. Assembly was very simpl... See more
Company replied
This door latch is SO helpful for my husband getting in and out of a car. Also would recommend it for anyone under 6’ trying to climb into a tall truck. Simple and effective tool.
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Company details
- #15 of 33 best companies in Medical Equipment Supplier
- #4 of 17 best companies in Medical Equipment Manufacturer
Written by the company
Our vision is to create a world where mobility is not a limitation for anyone, regardless of age or ability. We believe that everyone deserves the freedom to move and explore their surroundings freely.
The Pelegon Guarantee
✓ Free Shipping over $49 ✓ Free Returns ✓ 3 Years Warranty ✓ FSA/HSA Eligible
At Pelegon, we’re driven by a deep commitment to creating medical devices and aids that improve lives.
Every product is a result of our dedication to excellence, designed with care and attention to detail to support your safety and independence.
We go the extra mile to ensure our solutions meet the highest standards, not because we have to, but because we believe you deserve the best.
With Pelegon, you can count on products built with passion and purpose, made to help you move through life with confidence.
Contact info
United States
- support@pelegon.com
- pelegon.com
$20 off $100+ for Trustpilot
4.6
Excellent
646 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Everything
Everything! Ordering and the entire process including fast shipment.
The way the product was packaged expressed high quality already there, which the product itself verified. Assembly was very simple.
Thank you. We will follow your range of products as we are aging. Perhaps we need more of your products over time.
June 5, 2026
Reply from PELEGON
Thank you so much for your positive review! We are thrilled to hear that you had a seamless experience from ordering to assembly. Providing high-quality items and reliable service is our top priority. We truly appreciate your support and look forward to being there for you with dependable solutions in the years ahead!
Thank you for trusting Pelegon!
Reply from PELEGON
Thank you for the wonderful feedback! We are thrilled to hear you had such a seamless experience with us from beginning to end. We appreciate your support and look forward to serving you again!
Reply from PELEGON
Thank you so much for the sharing your feedback! We are thrilled to hear that our product delivered exactly what you needed. Your satisfaction is our top priority!
Quality company
Quality company
The website was easy to maneuver. I have received 2 products and find both of them of high quality and very useful. Communication via email has been very professional
June 5, 2026
Reply from PELEGON
Thank you so much for your kind words! We are thrilled to hear that you had a seamless experience with our website and that our service met your expectations. Knowing that our products are providing great value and high utility to your daily routine means the world to us.
We truly appreciate your support and look forward to serving you again in the future!
Excellent product, assembly instructions easy to follow
Delivered on time, intact, great product
June 5, 2026
Reply from PELEGON
Thank you so much for sharing your experience! We are delighted to hear that your order arrived safely, on schedule, and that setting it up was a smooth process. Knowing that you are pleased with your purchase means a lot to our team.
We truly appreciate your support!
Reply from PELEGON
Thank you so much for your feedback! We are thrilled to hear that our product met your expectations and delivered the results you were looking for. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience.
Reply from PELEGON
Thank you so much for your kind words! We are thrilled to hear that you are happy with your purchase and that our item is meeting your needs. Your support means a lot to our team!
the products we bought were great .
June 5, 2026
Reply from PELEGON
Thank you so much for sharing your positive experience! We are delighted to hear that you are satisfied with your purchase. Your satisfaction means everything to us.
We truly value your support and look forward to serving you again in the future!
Overall, a quality experience
The toilet unit was adjustable for my space, my height, and width. All units were assembled easily. Good instructions. The construction is sturdy and able to take me weight. It feels good when I'm seated. No complaints, really.
June 5, 2026
Reply from PELEGON
Thank you so much for sharing your positive experience! We are delighted to hear that your new item fits your space perfectly and provides the comfort and stability you need. It is wonderful to know that the setup process was smooth and straightforward.
We truly appreciate your support and hope our product continues to serve you well!
I appreciate the service…prompt and no…
I appreciate the service…prompt and no doubt, if I talked to a real person, friendly and helpful!
I have the walker…so easy to assemble! Directions easy to follow! I live in a cabin and use it mainly outside over very uneven ground…and I love “Ruby”.
I recommend your company to anyone. I just received the “grabber” and I know I’ll use it. Thank you!
June 4, 2026
Reply from PELEGON
Thank you so much for your heartwarming feedback! We are absolutely delighted to hear that you are enjoying your new items and that they are making outdoor navigation so much smoother for you. Providing clear setup guidance and reliable assistance is always our top priority.
We truly appreciate your high recommendation and support. Enjoy your new gear, and please reach out if you ever need anything else!
Product great
Product great - not happy that when I went to check out you tried to sneak in a shower chair to my order -required I call to correct the problem 😡
June 4, 2026
Reply from PELEGON
Thank you for sharing your experience. We are glad to hear that you are satisfied with the quality of your item. However, we sincerely apologize for the frustration and inconvenience caused during the checkout process. This is certainly not the seamless experience we want for our customers.
We truly appreciate your feedback and have shared this with our team to ensure our checkout remains clear and straightforward. Thank you for your patience and for helping us improve.
Reply from PELEGON
Thank you so much for your feedback! We are delighted to hear that you are satisfied with the sturdy build and that the setup process was straightforward. Your satisfaction means a lot to us.
We truly appreciate your support and hope to serve you again in the future!
Not happy I was charged 3 times on my…
Not happy I was charged 3 times on my credit card and still have not gotten the credits that was promised
June 4, 2026
Reply from PELEGON
We apologize for this experience and have reached out to you directly via email to resolve the duplicate charges and ensure your credits are applied immediately.
The product did what it was supposed to…
The product did what it was supposed to do. It was very easy to assemble. Looked good too. Very happy with this product.
June 4, 2026
Reply from PELEGON
Thank you for sharing your experience! We are delighted to hear that you are happy with your purchase and that it met your expectations. Your satisfaction with our items means a lot to us.
We truly appreciate your support and look forward to serving you again in the future!
The item was poorly designed and it…
The item was poorly designed and it broke already when I was using it to pick up my pants from the floor . Also it grips but doesn’t hold it slips off what ever you are trying to pick up it needs to be stronger thank you
June 2, 2026
Reply from PELEGON
Thank you for your feedback. We are sorry to hear that the item did not meet your expectations and broke during use. We have reached out to you directly via email to resolve this issue and make things right.
Product received was everything the…
Product received was everything the description identified - easy to assemble, quality materials, measurements for installation, adjusts to various widths & heighth.
June 3, 2026
Reply from PELEGON
Thank you for your feedback! We are glad to hear that the product met expectations, fits well, and was straightforward to set up. Your satisfaction means a lot to us.
Thank you for trusting Pelegon!
I contacted Pelegon about the products…
I contacted Pelegon about the products I ordered. I got a very quick response and quick delivery of products. Also, good quality and easy to assemble. I ordered Pelegon toilet safety rail. Such a great help for me.
May 28, 2026
Reply from PELEGON
Thank you for sharing your experience! We are delighted that our customer service was prompt and that your items arrived quickly. It is wonderful to hear that your purchase is durable, simple to set up, and providing great assistance.
We truly appreciate your support!
Thank you very much just what I needed…
Thank you very much just what I needed for my husband.
June 3, 2026
Reply from PELEGON
Thank you so much for your kind words! We are delighted to hear that the item is exactly what was required and is proving helpful. Your satisfaction means a lot to us.
We love the looks of it and the fact…
We love the looks of it and the fact that it is lightweight. It really is a well made bench. However the design of the knob that releases it to move across the tub is located behind the seat. How crazy is that? Our old one is in the front and my husband could easily release it himself. Now he has to call me to do it for him. Not happy about that. Plus the release that makes it swivel is in a good position but instead of swiveling at an angle it swivels to right side. My husband must use a power chair to pull up next to the tub so the angle of the swivel makes a difference as far as his safety is concerned.
June 2, 2026
Reply from PELEGON
Thank you for your feedback. We appreciate your positive note on the appearance and weight, but we are very sorry the mechanism placement and functionality are causing difficulty and reducing your husband's independence.
Your insights regarding accessibility and compatibility with a power chair are incredibly valuable. We will share these design concerns directly with our product development team to help improve future models.
Reply from PELEGON
We are very sorry to hear that you did not receive your package. Please contact our support team directly with your order details so we can investigate this and resolve it for you immediately.
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