Peliccan Cars Reviews 

172
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Stefan was an excellent, friendly driver with a seriously-nice, comfortable BMW. The ride was as quick as it could be. The app was easy to navigate. Using WhatsApp I was able to make changes to our... See more

Rated 5 out of 5 stars

I recently booked with is company for a journey from Heathrow Airport to E10, and the entire experience truly deserved a full 5-star review. From the moment I landed, the communication was clear and r... See more

Company replied

Rated 5 out of 5 stars

Best experience so far. I will always choose Britannia when I am travelling around London 🥰😘 Operators are also very nice and efficient. Always going above and beyond to meet my needs.... See more

Company replied

Rated 5 out of 5 stars

My cousin actually booked this service from America as my Aunt was visiting. The cab driver arrived and then messaged me to let me know her was outside. He helped my aunt with her cases, he was polite... See more

Company details

  1. Transportation Service

Written by the company

Pelican Cars offers reliable, professional, and high-quality taxi and minicab services. We pride ourselves on our commitment to customer satisfaction, providing fast and efficient transportation solutions for our clients. Our drivers are professional and courteous, ensuring a comfortable journey for every passenger. We strive to maintain the highest standards while exceeding client’s expectations at all levels. Don't just take our word for it, read our reviews on Trustpilot


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

172 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(172)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great Car Service

Driver was on time and friendly. Service was good value

February 2, 2024
Unprompted review
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Reply from Peliccan Cars

Thanks for your review. We're always working hard to make sure every ride is the best, and we hope to see you again soon!

Rated 1 out of 5 stars

No Car was sent - Scam!!!

No Car was sent - left out in the cold and dark, kept dropping the call when asked what time the car was despatched, was told to the car was outside the venue, kept asking for email confirmation that was not sent,took more than 30 minutes for them to admit no driver was available. Had to wait and take a black cab on Train Strike day - BPC (or Peliccan Cars) still took payment, refusing to refund as no job code was given.

December 2, 2023
Unprompted review
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Reply from Peliccan Cars

We apologize for any inconvenience and kindly request your job reference number at info@peliccancars.com We are committed to resolving this matter promptly, as it doesn't reflect our goal of providing excellent service to our valued customers. Your cooperation will aid in investigating and addressing the issue.

Rated 1 out of 5 stars

Canceled my reserved and paid for car

Canceled my reserved and paid for car, did not let me know until I landed at Gatwick with my kids and family. Extremely disappointing - will not help me get a refund, though I paid for a service I did not receive. It really messed up our plans and was terrible.

September 1, 2023
Unprompted review
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Reply from Peliccan Cars

We apologize for any inconvenience and kindly request your job reference number at info@peliccancars.com We are committed to resolving this matter promptly, as it doesn't reflect our goal of providing excellent service to our valued customers. Your cooperation will aid in investigating and addressing the issue.

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Rated 5 out of 5 stars

On time and on budget

On time and on budget. Would use again.

May 29, 2023
Unprompted review
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Reply from Peliccan Cars

Thanks for your review. We're always working hard to make sure every ride is the best, and we hope to see you again soon!

Rated 5 out of 5 stars

Good...........

May 25, 2023
Unprompted review
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Reply from Peliccan Cars

Thanks for your review. We're always working hard to make sure every ride is the best, and we hope to see you again soon!

Rated 5 out of 5 stars

Excellent Service.

Good and professional driver and staff as well. Highly Recommended.

May 26, 2023
Unprompted review
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Reply from Peliccan Cars

Thanks for your review. We're always working hard to make sure every ride is the best, and we hope to see you again soon!

Rated 5 out of 5 stars

Best Mini Cab company in London I work…

Best Mini Cab company in London I work with them from last more than 6 months and they are really good even the staff members are really good as well 👍

June 1, 2023
Unprompted review
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Reply from Peliccan Cars

Thanks for your review. We're always working hard to make sure every ride is the best, and we hope to see you again soon!

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Rated 5 out of 5 stars

Excellent service driver was highly…

Excellent service driver was highly educated and have amazing conversation makers. Nice car. On time and extremely helpful. I was travelling with my family and feeling very safe. I will recommend to others too

May 18, 2023
Unprompted review
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Reply from Peliccan Cars

Thanks for your review. We're always working hard to make sure every ride is the best, and we hope to see you again soon!

Rated 5 out of 5 stars

Excellent and Professional customer…

Excellent and Professional customer service and driver was really helpful making ease of location. Car was clean and comfortable. Really liked it👍 Would definitely recommend and will use it again. Thanks

June 1, 2023
Unprompted review
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Reply from Peliccan Cars

Thanks for your review. We're always working hard to make sure every ride is the best, and we hope to see you again soon!

Rated 5 out of 5 stars

Travelling with 2 young children to…

Travelling with 2 young children to Stanstead airport, professional and very helpful. Highly recommended, will definitely use again.

May 23, 2023
Unprompted review
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Reply from Peliccan Cars

Thanks for your review. We're always working hard to make sure every ride is the best, and we hope to see you again soon!

Rated 5 out of 5 stars

Perfectly on time

Perfectly on time, clean car, nice driver

May 24, 2023
Unprompted review
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Reply from Peliccan Cars

Thanks for your review. We're always working hard to make sure every ride is the best, and we hope to see you again soon!

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Rated 5 out of 5 stars

Nice company!

Nice company!

Super kind and helpful driver in a nice clean car. He arrived on time twice and the drives were a pleasure. Customer service was also good, they reply very fast.

May 19, 2023
Unprompted review
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Reply from Peliccan Cars

Thanks for your review. We're always working hard to make sure every ride is the best, and we hope to see you again soon!

Rated 5 out of 5 stars

Service was really awesome and in…

Service was really awesome and in…

Service was really awesome and in future i’ll always go with them. Price from central London to Gatwick airport was also very economical for 5 people.

May 16, 2023
Unprompted review
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Reply from Peliccan Cars

Thanks for your review. We're always working hard to make sure every ride is the best, and we hope to see you again soon!

Rated 5 out of 5 stars

Excellent service nice quick and and…

Excellent service nice quick and and efficient customer service

May 18, 2023
Unprompted review
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Reply from Peliccan Cars

Thanks for your review. We're always working hard to make sure every ride is the best, and we hope to see you again soon!

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Rated 5 out of 5 stars

Pelican Cars is an epitome of top-tier…

Pelican Cars is an epitome of top-tier car service! ⭐⭐⭐⭐⭐

From the initial booking process through their intuitive online system to the final drop-off, every interaction with Pelican Cars was a breeze. Their digital platform made the booking experience incredibly easy, enabling us to schedule a car for our outbound journey and a separate one for our return trip later that evening.

What stood out was the punctuality of the drivers. For both of our journeys, they were ahead of schedule and communicated their arrival through a prompt text message. This was accompanied by a courteous reminder of the 5-minute waiting period, showing their respect for the client’s time.

The drivers were not just professionals behind the wheel but also epitomes of friendliness and politeness. Their immaculate presentation and engaging personalities added a comfortable ambiance to our trips. A surprising delight was their tasteful choice of music, which made the journey even more enjoyable.

The cars we rode in were spotlessly clean, well-maintained, and exuded comfort. The attention to detail was evident in how the drivers took care of their vehicles. This meticulousness played a significant role in making our time inside the cars extremely pleasant.

As we reached our destinations, the convenience of being dropped right at the doorstep made our trips even more seamless. The drivers further elevated our experience by courteously opening our passenger doors - a gesture that exceeded our expectations and left us feeling appreciated.

All these aspects compelled me to highly recommend Pelican Cars. Based on this personal experience, they've become my go-to choice for car service. Beyond the service's efficiency, what makes Pelican Cars stand out is their commitment to providing an exceptional travel experience that goes far beyond the typical point A to point B journey. They truly make a ride feel like a journey, not just a commute.

May 17, 2023
Unprompted review
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Reply from Peliccan Cars

Thanks for your review. We're always working hard to make sure every ride is the best, and we hope to see you again soon!

Rated 5 out of 5 stars

Peliccan Cars absolutely shine! ⭐⭐⭐⭐⭐

Peliccan Cars absolutely shine! ⭐⭐⭐⭐⭐
Their online booking process was a breeze, making it incredibly straightforward and easy.

We arranged for a vehicle for our outbound trip and then organized a different car for our return trip later that evening.

In both instances, the drivers were punctually ahead of schedule, thoughtfully notifying us via text message about their early arrival and kindly reminding us of the 5-minute grace waiting period.

Every driver we encountered was exceptionally amiable, courteous, and perfectly groomed, which added a personal touch to our trips – their excellent choice of music was an unexpected bonus!

The immaculate cleanliness and organization of both cars were truly impressive, a clear sign that the drivers maintained their vehicles with the utmost attention to detail, which contributed to our delightful experience within the vehicles.

Upon reaching our destination, we were conveniently dropped off right at the doorstep. The drivers even went above and beyond to open our passenger doors - a gesture that, although unexpected, added a touch of elegance to our journey and was greatly appreciated.

Having experienced such an outstanding service, I am confident in recommending Peliccan Cars. Based on my personal encounter, they are set to be my top choice for car service in the future. It is clear that they take pride in not just getting their clients from point A to point B, but in providing an exceptional travel experience

May 15, 2023
Unprompted review
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Reply from Peliccan Cars

Thanks for your review. We're always working hard to make sure every ride is the best, and we hope to see you again soon!

Rated 5 out of 5 stars

Service was really awesome and in…

Service was really awesome and in future i’ll always go with them. Price from central London to Gatwick airport was also very economical for 5 people.

May 13, 2023
Unprompted review
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Reply from Peliccan Cars

Thanks for your review. We're always working hard to make sure every ride is the best, and we hope to see you again soon!

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