Charlotte Reviews 

I bought three of your purses when I was in La Garda this past summer, one for myself and two for my daughter in laws. We were so excited to find we could order on line. We all ordered another purse. The process was easy and your website was wonderful. We will be buying again in the future, as we love the quality and unique styles of your bags.

I recently had the pleasure of working with Charlotte Charlotte, and it was an extraordinary experience from start to finish. Their team was incredibly professional and attentive to all of my needs. They went above and beyond to ensure everything was perfect, and the results exceeded my expectations. I highly recommend their services to anyone looking for a trustworthy and dedicated organization that truly cares about delivering top-notch quality.

Absolutely thrilled with my bag and customer service amazing, thank you ☺️

Bag has no metal rivets on the bottom as described and pictured. Complained about it but only received a reply after several requests as I wanted to return it. Unfortunately, none of this worked, nor did I receive an answer as to why the bottom rivets were missing, despite an alleged check!!!!
I am unfortunately very disappointed. If I buy another one, I will buy it directly in Italy where I bought mine in Merano. I have kept the bag as it was too complicated for me and before the money and bag are gone I will fit the bottom rivets myself.

I visited this morning and spoke with a very nice guy in the shop. I planned to go back this evening, unfortunately our guided tour was late back and the shop was closed when I returned ! 😢
I wanted to buy the Green Charlotte Back pack. Hoping I can order on line?

I ordered and received the same bag 2 weeks ago. My mother also thought the bag was super beautiful and the lilla color is really nice. Plenty of room for all your stuff and room for some extra. My mother and I are very happy with it. And the wide strap of the shoulder bag is also very nice.

For many years I visit Charlotte once a year and buy one or two bags. Very good service and good quality bags. They are always unique and beautiful.

During my holiday on Lake Garda I bought a beautiful laptop bag from Charlotte in Salò. I was helped by a very nice saleswoman. What beautiful bags, even though I already have many, this is such beautiful leather! 2 days later we arrived in Limone. Sure enough, I couldn't pass the Charlotte store. The bag I wanted to buy was not available in black and I wanted that. The next day we would leave for the Netherlands at 5.30 am... A very sweet saleswoman arranged that the bag from another store would be brought to her home and what a service: she brought the bag to the hotel!! Now a happy customer in the Netherlands with 2 beautiful bags, thank you ladies!

I purchased my first Charlotte handbag while visiting Lago di Garda in June. The purse is gorgeous and very high quality. The lady in the store seemed very annoyed by us (Americans, Italian & Chinese) but our group purchased 4 items. I will definitely be shopping for more handbags online.

I have been buying Charlotte handbags for a number of years, except during the pandemic. Was back on Lake Garda in May I noticed they had a shop in Limone so decided to have a look, after 5 minutes I walked. Out of the shop the reason being the assistant was a constant irritant, every time I wanted to look at a back she tried to take over, I got really fed up, I like to look at the goods etc, if I want to ask questions I will approach an assistant.

A few days later I was in Salo, went into the largerof the 2 Charlotte shops, the chap inside was extremely welcoming, he invited me to have a good look around the shop, if I needed anything I just had to ask, I saw a bag that I had seen in Limone, unfortunately I wanted black, they didn’t have one in that store but the chap said he would run down the road to their other shop to see if they had a black bag, it was pouring down but off he went, returning extremely wet but with a black bag.

Looking around the shop I ended up buying 3 bags, I received an extremely good discount, I now have a mini Charlotte bag shop in my house.

Maybe Charlotte should take note from their man in Salo on how to achieve sales and not have pushy females like the lady in Limone???

I purchased a Charlotte bag on Sunday in Sirmione and wore it for literally 1!!! day on Monday. Today on Tuesday I noticed that the edges of the bag are already worn out. The color of the leather is going off on all corners and not only corners. Moreover, one of the stitches on the bottom of the bag got broken. I also noticed that decorative screws on the sides of the bag are different, but what's more important is that they're unscrewing all the time while walking and I almost lost each of the two, luckily I heard it's falling on the ground...
You can see on the picture I made the day I bought it that there are no blue spots on the silver color and the white leather piece is not rubbed
I was on vacation in Italy and really wanted to get a nice Italian bag and preferred this specific one over others as well as your shop over other shops. I'm completely disappointed with what I got and feel very upset by the end of my vacation. This is not the impression of Italian quality I wanted to get.

However pelletteria charlotte replied to my complaint fast and found a solution as proceeding a refund, which I really appreciate. It's a sign of a good service, but unfortunately it doesn't change the fact that the quality of my bag is far too bad.

The bag I bought is so beautiful. I just wish it came with a dustbag.

I was searching for a special bag, but it wasn't available. Charlotte did her best to help me and send me a lot pictures of alternative bags. So I found a beautiful bag and the delivery to Germany went without any problems. The bag is really nice with good quality. Every time I send a massage I always got a quick and friendly answer. I can recommend the shop!

Easy site on which to order....efficient shipping.
Best shoulder bags anywhere!

Everything went well! Thank you for this stunning bag!