I have bought a pistol, 2 air rifles and various accessories from Pellpax, both by website and personal visit. Each time it has been easy and straightforward. Advice has been really helpful from fri... See more
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Review summary
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It's been a few months prior to my latest purchase but what is good is as I am an email subscriber I am always kept up to date with what is going on at pellpax never missing out on being alerted th... See more
Company replied
I have bought many new air rifles and accessories over the past few years and I have always had an excellent service from them from ordering to the delivery of items. Good communication from them, inc... See more
Company replied
Did a part exchange with one of my old air rifles and was offered a store credit note. Called Pellpax and had the pleasure of dealing with Eve in Sales on the phone. She was friendly, helpful and re... See more
Company details
Written by the company
Here at Pellpax we can supply you with all your outdoor pursuit needs. Ranging from hiking boots to airguns we can supply & deliver it all. Anything you cannot see on our website simply give us a call on 01263 731585 and we will do our best to help you.
Contact info
Unit G, Hornbeam Road, North Walsham, Norfolk, NR28 0FX, Norwich, United Kingdom
- +441263731585
- sales@pellpax.co.uk
- pellpax.co.uk
4.7
Excellent
2K reviews
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Replied to 82% of negative reviews
Typically takes over 1 month to reply
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Pellpax is my goto Gun shop
Pellpax is my goto Gun shop, Great range of everything needed. Staff always there to help.
A Big Thumbs up from me 👍👍👍
March 10, 2026
Unprompted review
Reply from Pellpax
Good Morning,
Thank you for your great feedback! We’re really pleased to be your go-to gun shop and to hear that you’re happy with our range and the support from our team. It’s always good to know our staff are making things easier and are there when needed. We truly appreciate the thumbs up and your continued support — we look forward to seeing you again soon!
Kind Regards
Ross
I’ve ordered on multiple occasions from…
I’ve ordered on multiple occasions from this company to get my pellets which are outstanding and very good quality and the cheapest place I get a great deal every time really happy with the prompt delivery and service too this is my go to for my ammunition for my air rifles keep up the good work Pellpax and thanks again
May 23, 2026
Unprompted review
Reply from Pellpax
Good morning Antony,
Thank you for your fantastic feedback! We're really pleased to hear that you’re happy with the quality of the pellets, the value for money, and the prompt delivery service. It’s great to know we’ve become your go-to for air rifle ammunition and that you’ve consistently had a positive experience with us. We truly appreciate your continued support and kind words — we’ll keep working hard to maintain that standard for you. Looking forward to your next order!
Kind Regards
Ross
Bought the Umarex Colt M4 177 pellet…
Bought the Umarex Colt M4 177 pellet rifle late March,arrived a few days later bang in the middle of the delivery slot.I was kept informed all the way through the process, the rifle arrived nicely packed with good packaging and the handover was as it was described. The rifle itself is very well made and durable with good quality strong plastic moulding, the detail is excellent! I should know as I carried the real thing as my personal weapon in Afghan. When adjusting the front sight the teeth on the plastic adjusting tool gave way,I contacted Pellpax and received a replacement gratis in less than a week,well done Pellpax! Gave the barrel a good pull through about a dozen times to remove excess oil and grease,and started putting pellets through it and have put around 300 so far and it's settling down now and groups are getting smaller shooting JSB Diabolos,it seems to like them.I've fitted my old ACOG sight on it and it's good, less than half inch at thirty yards and the grouping is still shrinking. As far as I'm concerned it's a great little rifle that's too good for just targets and tins and when fully settled will be used for vermin control as well.
May 5, 2026
Unprompted review
Reply from Pellpax
Good Morning Alec,
Thank you for such a detailed and thoughtful review! We're really pleased to hear that your Umarex Colt M4 arrived safely, on time, and exactly as described, and that you were kept well informed throughout the delivery process.
It’s great to know you're happy with the build quality and performance of the rifle, and we especially appreciate your feedback given your experience with the real platform. We're also glad we could quickly resolve the issue with the front sight tool and get a replacement sent out promptly for you.
Thank you for sharing your initial impressions and performance results so far — it's great to hear it’s settling in and grouping well with JSB Diabolos. We really appreciate your support and kind words, and we look forward to serving you again in the future!
Kind Regards
Ross
Very happy with purchase.
I purchased several items from Pellpax over the years and found their prices very competitive. I had a few minor issues with a rifle/delivery. However, this was quickly resolved by Eve. I am very happy with the new rifle and help received. Excellent customer service. Thanks Eve.
April 14, 2026
Unprompted review
Reply from Pellpax
Good Morning Kevin,
Thank you for your continued support over the years and for taking the time to share your feedback. We're really pleased to hear you’ve found Pellpax to offer competitive prices and that, despite a few minor issues, everything was quickly resolved to your satisfaction.
It’s especially great to know that Eve was able to help you promptly and get things sorted, and we’ll be sure to pass on your thanks to her. We’re glad you’re happy with your new rifle and the service received, and we truly appreciate your loyalty. We look forward to assisting you again in the future.
Kind Regards
Ross
First class service
First class service, purchased three items from Pellpax online great choice for the enthusiast ordering made easy and updates on delivery , delivered by friendly staff , well done would highly recommend Pellpax
April 3, 2026
Unprompted review
Reply from Pellpax
Good Morning Keith,
Thank you for your great feedback! We’re really pleased to hear you had a smooth experience ordering your three items online and that you found the range suitable for enthusiasts. It’s great to know the ordering process and delivery updates made things easy, and we’re glad our delivery team provided a friendly service.
We really appreciate your recommendation and your support for Pellpax. We look forward to serving you again soon!
Kind Regards
Ross
Excellent service
Excellent service, Excellent choice of goods all of which I ordered Quickly delivered,
January 23, 2026
Unprompted review
Reply from Pellpax
Good Morning Philip,
Thank you for your great feedback! We're really pleased to hear you were happy with the service, the range of goods, and the quick delivery of your order. It’s always our aim to make the process as smooth and efficient as possible, so it’s great to know this was reflected in your experience. We truly appreciate your support and look forward to serving you again in the future.
Kind Regards
Ross
If you have any sense youll shop else…worst place to shop
If you have any sense youll shop else where,staff are rude and incompetent!i wont waste any more time to explaine
May 29, 2026
Unprompted review
Reply from Pellpax
Good Morning Peter,
We're sorry to hear that you were dissatisfied with your experience.
Having reviewed the call, we found that both parties were speaking over one another at times, but our advisor remained polite and answered the questions raised. The main issue related to a £50 payment made towards a magazine order. As explained during the call, this payment was a deposit of £9.99 per magazine rather than full payment. The magazines are priced at £20.99 each, and the remaining balance is only taken once the items are in stock and ready to be dispatched, which is the same process that was followed with your rifle purchase.
We appreciate all customer feedback and are sorry that we were unable to meet your expectations on this occasion.
Kind Regards
Ross
Find another rifle supplier unless you want products that break with little use and terrible customer services
Purchased a rifle from them which broke after 3 uses; finally got a replacement and within 3 uses that broke - then had to fight to get get a refund. How a company thinks its acceptable to bounce the customer between different "customer service" people with no consistency or ability/ desire to review the history is beyond me; thinking that I would not take my kids to school so I could sit and wait in, just in case their delivery driver appeared within a 2 hour window (who of course could not wait 5 minutes) or miss a full days work to wait in for their driver = the company as a whole has no concept of providing a service to the customers. As for Eve and her snotty comments - definitely needs some retraining in basic communication.
How they are still in business is beyond me, I certainly wouldn't recommend them in the quality of their products and definitely not their customer services.
They need to appreciate they have their rules and internal processes - that does not mean the customers have to follow them. Holding up refunds as it suits them (Eve) is simply not on
May 25, 2026
Unprompted review
Reply from Pellpax
Hello Jonathan,
We’re sorry to hear that you were disappointed with your experience and appreciate you taking the time to share your feedback.
We fully understand your frustration regarding the faults you experienced with the rifle and the inconvenience caused throughout the return process. We always aim to resolve issues as quickly and fairly as possible, and we regret that on this occasion you felt let down by both the communication and overall service.
To clarify a few points, the rifle was collected from you on the 17th, however the vehicle carrying the return did not arrive back with us until late on the 21st. Your refund was then processed on the 26th, which was within three working days of the item being returned to us.
In regard to the collections and deliveries, we appreciate the inconvenience caused. Due to existing delivery routes and the fact you are located 242 miles from us, we were unfortunately unable to accommodate a weekend delivery during the first two weeks requested. However, we did arrange this on the third available opportunity, which was the earliest we could accommodate. We also offered a Parcelforce collection alternative to try and provide additional flexibility.
We are sorry that our communication did not meet your expectations and will take your comments on board internally. Customer feedback is important to us, and we are always looking at ways to improve both our processes and service.
We wish you all the best moving forward.
Kind Regards
Ross
Reply from Pellpax
Good Afternoon Gary,
Thank you for your kind feedback! We’re so pleased to hear you were happy with the advice, purchase process, and delivery. We really appreciate your support and hope to assist you again soon.
Kind Regards
Ross
Great service
I ordered the Gamo pest control kit. I have bought from this company before so know that the items and service is very good. I paid the £15 to have the rifle scope assembled and zeroed and it was worth the money. I actually hit the bullseye which for me is nothing short of a miracle.
May 17, 2026
Unprompted review
Reply from Pellpax
Hello tony,
Thank you for the fantastic review and for choosing us again! We’re delighted to hear you’re pleased with both the Gamo pest control kit and the service you received. It’s great to know the scope assembly and zeroing service was worth it — and even better that you were hitting the bullseye straight away! We really appreciate your continued support and hope you enjoy many successful sessions with your new setup.
Kind Regards
Ross
Recently purchased an air pistol and…
Recently purchased an air pistol and unfortunately it developed a fault almost immediately. I emailed Pellpax and they rang me straight back. I sent them a video of the problem and they sent out a new pistol and picked up the faulty one within a week. I gave them a 5 star review because they dealt with the issue so well. These things happen sometimes.
May 10, 2026
Unprompted review
Reply from Pellpax
Hello Jonathan,
Thank you for your understanding and for taking the time to leave such a thoughtful review. We’re sorry the pistol developed a fault, but we’re very pleased to hear our team was able to resolve the issue quickly and smoothly for you. Customer service is extremely important to us, and we really appreciate your patience and kind words. Thank you again for the 5-star review and for your support.
Kind Regards
Ross
Ordered 2 pots of pellets very happy…
Ordered 2 pots of pellets very happy with how fast they come and very happy with how good they was packaged don’t think anything could of damaged it
May 21, 2026
Unprompted review
Reply from Pellpax
Hello Shane,
Thank you for your great feedback! We’re really pleased to hear your pellets arrived quickly and that you were happy with the packaging. We always aim to make sure orders arrive safely and in perfect condition, so it’s fantastic to know that came across. We appreciate your support and hope to see you again soon!
Kind Regards
Ross
Great prices and choice good customer…
Great prices and choice good customer service delivered to door with live tracking well done
May 16, 2026
Unprompted review
Reply from Pellpax
Hello Terry,
Thank you for the great review! We’re delighted to hear you were happy with our prices, product range, customer service, and delivery experience. It’s great to know the live tracking helped keep everything smooth and convenient. We really appreciate your support and look forward to serving you again in the future.
Kind Regards
Ross
Every time I contact them I get 100%…
Every time I contact them I get 100% good responses very impressive
May 11, 2026
Reply from Pellpax
Hello Neil,
Thank you so much for your continued support! We’re delighted to hear that every interaction has been a positive one. Providing helpful and responsive customer service is extremely important to us, and your feedback truly means a lot. We look forward to assisting you again in the future!
Kind Regards
Ross
Excellent service and communication
Excellent service and great communication when one item was missing from the order.
May 11, 2026
Reply from Pellpax
Hello Keith
Thank you for your kind feedback! We’re so pleased to hear you were happy with the service and communication. We always aim to resolve any issues quickly, and we appreciate your understanding regarding the missing item. We look forward to serving you again soon!
Kind Regards
Ross
Just ordered 3 items from pellpax and…
Just ordered 3 items from pellpax and it won't be the last.
Great company. Highly recommend.
Thank you
May 10, 2026
Unprompted review
Reply from Pellpax
Good Morning Mike,
Thank you for your kind words and for choosing Pellpax! We're delighted to hear you had a great experience with your order. We really appreciate your recommendation and look forward to serving you again soon.
Kind Regards
Ross
Swiss arms P-92 Love it!
Excellent! bought the P-92 mainly for a display piece. I will be putting some custom grips on it at some point, but as it is, it’s a superb bit of kit straight out of the box. I will definitely be purchasing this model again and highly recommend anyone to get it in their collection. Also, the delivery was spot on schedule; 10 out of 10 service from start to finish.
May 13, 2026
Unprompted review
Reply from Pellpax
Good Morning Terry,
Thank you for the fantastic review! We're thrilled to hear you're so pleased with the P-92 and that it made a great addition to your collection. It sounds like those custom grips will make it even more special. We also appreciate your kind words about our delivery and service — providing a smooth experience from start to finish is exactly what we aim for. Thank you again for your recommendation, and we look forward to serving you again in the future!
Kind Regards
Ross
Excellent Service
Second purchase from Pellpax and again did not dissapoint, produts and product information excellent and prices are very good. Delivery was on time and very polite delivery gentleman
May 11, 2026
Unprompted review
Reply from Pellpax
Hello,
Thank you for your kind feedback! We’re delighted to hear that your second purchase with Pellpax was another positive experience. It’s great to know you were happy with the products, product information, pricing, and timely delivery. We’ll also be sure to pass your compliments on to our delivery gentleman. We really appreciate your continued support and look forward to serving you again soon!
Kind Regards
Ross
Top drawer!
Top drawer service and a no-quibble replacement service when a recently bought air pistol malfunctioned (twice)
I can't fault them and wouldn't hesitate to use them again
May 9, 2026
Unprompted review
Reply from Pellpax
Good Morning Clive,
Thanks for the great feedback! We're really pleased we could get things sorted quickly for you. Sorry again for the trouble with the air pistol, but we're glad our replacement service met expectations. We truly appreciate your support and look forward to helping you again in the future.
Kind Regards
Ross
Terrible Customer Service
I ordered some OYS pellets from their website. Order taken no indication pellets not in stock. After several days I contacted Pellax by phone to find out when I could expect them. I was told they were some delays but they were being packed and would be sent soon. Following week still not heard anything so chased again by email and now told they did not have any in stock and non until September! Why on earth would someone tell you they were on there way when clearly not the truth. How can you run a business offering stock when you clearly cannot fulfil the order. Wasted my time when the pellets are needed for competition the offer of alternatives of no use
May 7, 2026
Unprompted review
Reply from Pellpax
Good Afternoon Gary,
We’re very sorry to hear about your experience and completely understand your frustration, especially given the pellets were needed for competition use.
Unfortunately, we experienced an unexpected supply issue with the OYS pellets, and we acknowledge that the communication you received regarding stock and dispatch was not up to the standard we aim to provide. We sincerely apologise for the confusion and disappointment caused.
We understand that offering alternatives was not a suitable solution in your circumstances, and we appreciate how frustrating the delays and conflicting information must have been. Your feedback has been taken seriously and will be used to improve both our stock management and customer communication going forward.
Kind Regards
Ross
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