I have bought a pistol, 2 air rifles and various accessories from Pellpax, both by website and personal visit. Each time it has been easy and straightforward. Advice has been really helpful from fri... See more
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Review summary
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It's been a few months prior to my latest purchase but what is good is as I am an email subscriber I am always kept up to date with what is going on at pellpax never missing out on being alerted th... See more
Company replied
I have bought many new air rifles and accessories over the past few years and I have always had an excellent service from them from ordering to the delivery of items. Good communication from them, inc... See more
Company replied
Did a part exchange with one of my old air rifles and was offered a store credit note. Called Pellpax and had the pleasure of dealing with Eve in Sales on the phone. She was friendly, helpful and re... See more
Company details
Written by the company
Here at Pellpax we can supply you with all your outdoor pursuit needs. Ranging from hiking boots to airguns we can supply & deliver it all. Anything you cannot see on our website simply give us a call on 01263 731585 and we will do our best to help you.
Contact info
Unit G, Hornbeam Road, North Walsham, Norfolk, NR28 0FX, Norwich, United Kingdom
- +441263731585
- sales@pellpax.co.uk
- pellpax.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically takes over 1 month to reply
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Air gun heaven.
From ordering to receiving customer service was great and keeps you well informed all the way. Sales staff are very knowledgeable and answer a few questions of mine to enable right purchase choice. Prices are very reasonable across the board and I will not hesitate to order from them again when I upgrade later this year. Big Thanks and dont a thing, everything. Ok as is .
February 22, 2026
Unprompted review
Reply from Pellpax
Hello Craig,
Thank you so much for your kind and detailed feedback!
We’re really pleased to hear that you felt well informed throughout the whole process and that our team were able to help answer your questions and guide you toward the right purchase. It’s always our goal to make sure customers feel confident in their choices, so your comments are very much appreciated.
We’re also glad you’re happy with our pricing and overall service, and we look forward to helping you again when you’re ready to upgrade later this year.
Thank you for choosing us—and for taking the time to share your experience!
Kind Regards
Ross
Really great company to deal with…
Really great company to deal with everything was easy to find and great communication with delivery day
June 7, 2026
Unprompted review
Reply from Pellpax
Good Morning Bradley,
Thank you for your great feedback!
We’re really pleased to hear that you found everything easy to find and that communication around your delivery was clear and helpful. Making the whole process straightforward from start to finish is exactly what we aim for.
We appreciate you taking the time to leave a review and look forward to helping you again in the future!
Kind Regards
Ross
Excellent customer service and great…
Excellent customer service and great prices and range of products.
June 12, 2026
Unprompted review
Reply from Pellpax
Hello James,
Thank you for your kind review!
We’re really pleased to hear you’ve been happy with our customer service, pricing, and product range. It means a lot to the team to know our efforts are appreciated.
Thanks again for taking the time to share your feedback—we look forward to serving you again soon!
Kind Regards
Ross
Fantastic service
Ordered online for delivery with set up. The process works fantastically. Delivered on time and set up spot on. Now looking forward to future orders knowing all with go as stated. Thank you so much.
May 13, 2026
Unprompted review
Reply from Pellpax
Hello Rob,
Thank you for your great review!
We’re really pleased to hear that the whole process—from ordering online through to delivery and setup—went smoothly and exactly as expected. It’s great to know everything arrived on time and was set up spot on for you.
We really appreciate your confidence in us and look forward to helping you again with any future orders. Thanks again for choosing us!
Kind Regards
Ross
Good service, good communication and excellent delivery service
I have bought many new air rifles and accessories over the past few years and I have always had an excellent service from them from ordering to the delivery of items. Good communication from them, including from one of the managers who likes to keep tabs on his team and interacts with customers when he can. Lastest purchases included an AP900 and Notos. Both superb and I managed to get a brilliant deal on both so I am very pleased.
May 19, 2026
Unprompted review
Reply from Pellpax
Hello Richard,
Thank you for your continued support and for taking the time to share such a detailed review.
We’re really pleased to hear that you’ve consistently had excellent service over the years, from ordering right through to delivery. It’s great to know our communication and customer care have made a positive impression, and we’ll be sure to pass your kind comments on to the team.
We’re also glad you’re enjoying your latest purchases—the AP900 and Notos are both excellent choices, and it’s great to hear you were able to secure a good deal on them.
Thank you again for your loyalty and support. We look forward to helping you with your next purchase!
Kind Regards
Ross
good service
I have used Pellpax in the past and found them to be very good. Delivered on time, and had no issues. I did have an issue with a rifle, but it was replaced after being returned.
I have since placed another order, and have been given a delivery date, and the ability to track the driver too.
Webiste is easy to use, and clearly marked what is in stock and what is on backorder, etc
June 12, 2026
Unprompted review
Reply from Pellpax
Hello John,
Thank you for taking the time to share your experience.
We’re really pleased to hear that you’ve had a positive experience overall with timely deliveries, clear communication, and useful tracking updates for your current order. It’s also good to know that a previous issue with a rifle was resolved smoothly with a replacement after return — we always aim to put things right quickly when something isn’t as expected.
We appreciate your feedback on the website as well. Making it easy to see stock availability and backorder status is something we put a lot of effort into, so it’s great to hear that’s been helpful.
Thank you again for your continued support and for choosing Pellpax — we look forward to delivering your next order as well.
Kind Regards
Ross
Excellent value for money
Excellent value for money. Really good communication throughout the buying and delivery process, highly recommended.
August 14, 2025
Unprompted review
Reply from Pellpax
Hello Gary,
Thank you for your great feedback!
We’re really pleased to hear you felt you received excellent value for money and that our communication throughout the buying and delivery process met your expectations. Keeping customers informed every step of the way is something we place a lot of importance on.
We truly appreciate your recommendation and look forward to helping you again in the future!
Kind Regards
Ross
Excellent service from start to…
Excellent service from start to delivery very competitive price will definitely use again
November 25, 2025
Unprompted review
Reply from Pellpax
Good Morning,
Thank you for your great feedback!
We’re really pleased to hear you found the whole process—from start to delivery—smooth and straightforward, and that you were happy with our pricing as well. It’s always great to know our communication and service have met expectations.
We really appreciate your recommendation and look forward to helping you again in the future!
Kind Regards
Ross
Very good indeed
Great selection to choose from. Great value. Brilliant customer service. Will definitely shop here again.
May 10, 2026
Unprompted review
Reply from Pellpax
Hello Nigel,
Thank you for your kind review!
We’re really pleased to hear you’ve been happy with our selection, value, and customer service. It means a lot to know you had such a positive experience.
We truly appreciate your support and look forward to seeing you again for your next order!
Kind Regards
Ross
From finding the pistol & wanted to…Brilliant service
From finding the pistol I wanted to phoning my order through & then receiving it was excellent. Best service around.
May 2, 2026
Unprompted review
Reply from Pellpax
Hello Nigel.
Thank you for your great feedback!
We’re really pleased to hear the whole process—from finding the pistol you wanted through to placing your order and receiving it—was smooth and straightforward. It’s fantastic to know you consider our service the best around.
We really appreciate your support and look forward to helping you again in the future!
Kind Regards
Ross
Ive had a few orders here and the…
Ive had a few orders here and the process has bee. Very simple and the deliveries always on time or early. Ive had one issue which the customer service team were incredibly responsive and helped resolve in good time. This has become my go to store. Confidence and trust won.
June 12, 2026
Unprompted review
Reply from Pellpax
Hello Sam,
Thank you for your continued support and for sharing your experience!
We’re really pleased to hear that you’ve found the ordering process simple and your deliveries consistently on time or even early. It’s also great to know that when you did have an issue, our customer service team were able to respond quickly and resolve it for you.
Hearing that we’ve become your go-to store and earned your confidence and trust means a great deal to us. We truly appreciate your loyalty and look forward to continuing to provide you with the same level of service in the future.
Kind Regards
Ross
Had a crossbow I wanted to trade in for…
Had a crossbow I wanted to trade in for a Glock 17 air pistol. Called in to North Walsham showroom, was offered a very fair exchange and came away very satisfied. The staff are friendly and very knowledgeable, and I enjoyed the smooth, easy transaction, and would recommend very highly.
May 21, 2026
Reply from Pellpax
Hello Nigel,
Thank you for taking the time to leave such a positive review. We're delighted to hear that you were pleased with the exchange and that our North Walsham team could offer you a fair deal on your trade-in.
Providing friendly, knowledgeable service and making the process as smooth as possible is what we strive for, so it's great to know we delivered on that for you. We truly appreciate your recommendation and hope you enjoy your new Glock 17 air pistol.
We look forward to welcoming you back again in the future.
Kind Regards
Ross
Fantastic service
Fantastic service , very happy , delivery service is great , guys on the phone and web chat are very helpful , will be ordering again soon
June 6, 2026
Unprompted review
Reply from Pellpax
Good Morning,
Thank you for your fantastic review! We're delighted to hear that you were happy with both our service and delivery. It's great to know our phone and web chat teams were able to help and make your experience a positive one. We truly appreciate your support and look forward to serving you again soon. Thanks for choosing us!
Kind Regards
Ross
I had a scheduled pick up from Pellpax
I had a scheduled pick up from Pellpax, on the 2nd June, and the tracking was superb, I live in Ipswich, and the Driver "Tony", was excellent, and the tracking was spot on,
Nice to get a friendly driver, Thanks Tony.
June 2, 2026
Unprompted review
Reply from Pellpax
Good Morning,
Thank you for taking the time to leave such a wonderful review! We're delighted to hear that your collection on 2nd June went smoothly and that the tracking kept you informed every step of the way. It's especially great to hear that Tony provided such excellent service and made the experience even better with his friendly approach. We'll be sure to pass your kind comments on to him. Thank you for choosing us, and we hope to assist you again in the future!
Kind Regards
Ross
Reply from Pellpax
Good Morning,
Thank you for your review! We're pleased to hear that your goods arrived the very next day and in excellent condition. Providing a fast, reliable service and ensuring orders arrive safely are priorities for us, so it's great to know we met your expectations. We appreciate your support and look forward to serving you again soon.
Kind Regards
Ross
Reply from Pellpax
Good Morning Ralph,
Thank you for your kind words! We're delighted to hear that you feel we provide outstanding old-fashioned service. We believe in combining excellent customer care with reliable service, and it's wonderful to know that this has made a positive impression. We truly appreciate your support and look forward to helping you again in the future.
Kind Regards
Ross
Have used Pellpax many times now.
Have used Pellpax many times now.
Quick service and even door delivery available.
Had an.issue with a new air rifle and Pellpax resolved this very quickly.
May 28, 2026
Reply from Pellpax
Good Morning Dan,
Thank you for your continued support and for taking the time to leave a review. We're delighted to hear that you've used Pellpax many times and have consistently experienced quick service and the convenience of our door delivery option. We're also pleased that our team was able to resolve the issue with your new air rifle promptly and to your satisfaction. We greatly appreciate your loyalty and look forward to serving you again in the future.
Kind Regards
Ross
Excellent
Excellent, delivery straight to door.
Very pleased with the service.
February 16, 2026
Unprompted review
Reply from Pellpax
Good Morning,
Thank you for your kind review! We're pleased to hear you were happy with the service and found the direct-to-door delivery convenient. It's great to know everything met your expectations, and we really appreciate you taking the time to share your feedback. We look forward to serving you again in the future.
Kind Regards
Ross
Reply from Pellpax
Good Morning,
Thank you for your great feedback! We're really pleased to hear you found our service excellent and our staff helpful. We’ll be sure to share your kind words with the team. We appreciate your support and look forward to helping you again in the future.
Kind Regards
Ross
I have used this company multiple times…
I have used this company multiple times and have never experienced a problem. The website has a very large selection of air rifles and pistols. The staff are very knowledgeable. One of the great things about Pellpax is that they use their own delivery service so they can deliver right to your home which saves a lot of hassle and rfd charges. Overall a good, reliable company and I will be using them again in the future.
June 4, 2026
Unprompted review
Reply from Pellpax
Good Morning Ian.
Thank you for taking the time to leave such a detailed review. We're really pleased to hear that you've used us multiple times and continue to have a positive experience with our service. It's great to know you're happy with the wide selection available on our website and that our team’s knowledge has been helpful.
We're especially glad you value our own delivery service and the convenience it provides with direct home delivery. Your feedback on reliability and overall service means a lot, and we truly appreciate your continued support. We look forward to serving you again in the future.
Kind Regards
Ross
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