I have bought a pistol, 2 air rifles and various accessories from Pellpax, both by website and personal visit. Each time it has been easy and straightforward. Advice has been really helpful from fri... See more
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Review summary
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Reviews shaping this summary
It's been a few months prior to my latest purchase but what is good is as I am an email subscriber I am always kept up to date with what is going on at pellpax never missing out on being alerted th... See more
Company replied
I have bought many new air rifles and accessories over the past few years and I have always had an excellent service from them from ordering to the delivery of items. Good communication from them, inc... See more
Company replied
Did a part exchange with one of my old air rifles and was offered a store credit note. Called Pellpax and had the pleasure of dealing with Eve in Sales on the phone. She was friendly, helpful and re... See more
Company details
Written by the company
Here at Pellpax we can supply you with all your outdoor pursuit needs. Ranging from hiking boots to airguns we can supply & deliver it all. Anything you cannot see on our website simply give us a call on 01263 731585 and we will do our best to help you.
Contact info
Unit G, Hornbeam Road, North Walsham, Norfolk, NR28 0FX, Norwich, United Kingdom
- +441263731585
- sales@pellpax.co.uk
- pellpax.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically takes over 1 month to reply
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Customer services will just ignore you
Customer services will just ignore you
March 6, 2026
Unprompted review
Reply from Pellpax
Good morning,
Thank you for taking the time to leave your feedback, and we are sorry to hear you are unhappy with your experience.
We would like to clarify the timeline and communication regarding your order.
Your item was collected on 2nd March and a refund was processed on 16th March. We also replied to your email within approximately 5 days, however this was slightly delayed due to an unusually high influx of customer enquiries during that period, which did temporarily impact response times.
We are very sorry for any frustration this caused. We fully appreciate that timely communication is important, and we understand your disappointment where this was not as quick as expected.
We do want to reassure you that this level of delay is not typical of our service. We have since taken steps to improve response times, including bringing in additional staff to help manage both phone and email enquiries more efficiently. We are now fully up to date and operating with significantly improved response times.
We are sorry that your experience has led you to feel ignored, as this is not the service standard we aim to provide. If there is anything further we can assist you with, we would be happy to help.
Kind regards
Ross
I have brought 3 items from them and…
I have brought 3 items from them and the service is first rate on time friendly I had a warranty issue with one of my guns after a short phone call the same week they sent a replacement item and didn't charge for the delivery or and excuse or argument they are an honest and reliable company and I would always give them my business
February 28, 2026
Unprompted review
Reply from Pellpax
Good morning Craig
Thank you so much for your review and continued support. We’re delighted to hear you’ve had such positive experiences with us across all three purchases.
Providing friendly, reliable service and standing behind our products is something we take great pride in, so we’re especially pleased we could resolve your warranty issue quickly and hassle-free.
Your kind words and loyalty truly mean a lot, and we look forward to speaking to you again in the future!
Kind regards,
Josh
Very happy with my first order from Pellpax
I ordered a few items recently, Crosman SBR, Walther PPQ Q4, Umarex XBG and a Umarex Marlin, plus some co2 and accessories.
The prices were good, especially the sale price on the SBR.
I got a message Wednesday evening giving me my estimated delivery time for the coming Sunday, and on Sunday the live tracking map worked great and the order arrived at the earlier part of the delivery window.
Overall I'm very happy with my first order from Pellpax.
March 1, 2026
Unprompted review
Reply from Pellpax
Good morning Warren,
Thank you for taking the time to leave such a detailed review. We’re really pleased to hear you were happy with your first order and that everything from the pricing to the delivery experience met your expectations.
It’s great to know the delivery updates and live tracking helped make the process smooth and convenient, and we’re glad your order arrived right on time.
We truly appreciate your support and hope you enjoy your new items. We look forward to serving you again in the future!
Kind regards,
Josh
I purchased the Gamo Whisper Sting .177…
I purchased the Gamo Whisper Sting .177 package, and was pleasantly impressed by the accuracy of the fibre optics sights, the package consisted of the rifle, Pellpax bag and the 3-9 x40 scope, which after scoping in free standing was extremely accurate holding the bull with a nice tight pattern at the 25 & 50 yard range…
Excellent customer care by Pellpax and their agent Wayne,, well done!!!..
February 26, 2026
Unprompted review
Reply from Pellpax
Good morning Jim
Thank you for your 5* review. We’re pleased to hear you’ve been impressed with the Gamo Whisper Sting package and that you’re getting such great accuracy from both the fibre optic sights and the scope setup.
It’s especially rewarding to hear your positive feedback about the service you received from the team. We always aim to provide excellent customer care alongside quality products, so your comments really mean a lot to us.
Thanks again for your support, and we hope you continue to enjoy your shooting experience!
Kind regards,
Josh
Reply from Pellpax
Hello Peter,
Thank you for taking the time to leave us a review, it is very much appreciated. I'm glad to hear you found our service to be excellent and well valued. We look forward to seeing you again.
Kind Regards
Ross
Reply from Pellpax
Good Afternoon,
Thank you for your review. I'm glad to hear our team were friendly and helpful, we look forward to helping you again soon!
Kind Regards
Ross
Great Service.
The man who served, understood what I wanted and advised me on the most cost effective solution. I managed to afford all the items I wanted and still have good quality.
February 17, 2026
Reply from Pellpax
Hello,
Thank you for your review. I'm glad our team were able to assist in finding you a suitable item within your specifications and that you are happy with the quality. We look forward to seeing you next time.
Kind Regards
Ross
Reply from Pellpax
Hello Alex,
Thank you for the review. I'm glad the team in the shop were able to assist and that you're happy with your purchase. We look forward to seeing you again.
Kind Regards
Ross
Brought some shooting sticks From this…
Brought some shooting sticks From this company at the shooting show, they never had them for me to take home, but delivered free of charge three days later, fantastic company would definitely spend with them again.👍
February 13, 2026
Reply from Pellpax
Hello Ray,
Thank you for taking to time to share your experience. I'm sorry we didn't have the shooting sticks in stock but glad to hear we were able to get them to you in a good timescale. We look forward to your customs in the future.
Kind Regards
Ross
Hit and miss
Purchased an air rifle and everything went perfectly. Decent communication and delivered when expected.
Later, purchased 3 tins of pellets, and experience has been much worse.
Ordered on Sunday, so expected dispatch on Monday. Order was dispatched on Tuesday, with an email to say a tracking number would follow. It didn't so I had to call them the next day (Wednesday) for a tracking number.
At that point I was told my order had been dispatched with a product missing because it was out of stock. If I hadn't called I wouldn't have known until the order arrived.
The order arrived a couple of days later (Friday) including a note about the missing item, explaining that it would follow when back in stock.
Almost a week later (Thursday morning) I emailed to ask if there was any update on the missing product. As of Friday afternoon I haven't heard anything.
I know that none of this is "the end of the world", but I think it's fair to expect much better communication from an e-commerce business these days 🤷♂️
February 20, 2026
Unprompted review
Reply from Pellpax
Thank you for your review, and I’m very sorry to hear about your recent experience.
Firstly, I’d like to apologise for the lack of communication and the inconvenience caused. We are currently experiencing some technical issues with Royal Mail, specifically with tracking details not always being automatically sent when orders are dispatched. We are actively working on a fix to ensure customers receive tracking information promptly going forward.
We were also attending a show recently, which unfortunately put us behind on emails. We are working through the backlog as quickly as possible and are committed to improving our response times.
You are absolutely right to expect better communication, especially regarding the missing item. We should have made this clearer at the point of dispatch, and we recognise that both the communication and overall handling of this could have been better.
We really appreciate you taking the time to provide this feedback, as it helps us identify where we need to improve and ensure we provide the level of service our customers expect and deserve. Thank you for your patience, and we apologise again for the inconvenience caused.
Kind Regards
Ross
Great staff
Great staff , know there stuff, Greg is an asset to the company such a good member of staff ,
Thank you
February 12, 2026
Reply from Pellpax
Hello Craig,
Thank you for the great review. I'm glad our staff were able to assist and shall pass the feedback to Greg! We look forward to helping you again.
Kind Regards
Ross
They issued me with faulty equipment…
They issued me with faulty equipment and they lie, told me i was abusive to there driver, yet we have photos of each other, smiling as i returned a package, never ever trust this bunch of cowboys, they lie and do not know that we have mobile phone that can take several pictures, Liars and thief's, do not trust this company..
February 18, 2026
Unprompted review
Reply from Pellpax
Good Afternoon,
We are sorry to hear that you feel this way, and we would like to clarify our position.
As mentioned in our response to your previous review, we do not accept the tone or language that has been used towards our staff. We are committed to maintaining a respectful and professional environment for both our customers and our team.
We have always been, and remain, happy to arrange refunds or replacements for any genuinely faulty equipment in line with our returns process. However, once this resolution has been offered, our business relationship ends there.
We stand by our staff and the way this matter has been handled, and we will continue to ensure that any legitimate faults are resolved fairly and professionally.
Kind Regards
Ross
Great service from staff rushed off their feet!!
At Shooting Show on Friday visited your stand served by Callum best help friendly professional service great buying experience Thank you
February 13, 2026
Unprompted review
Reply from Pellpax
Hello Sarah,
Thank you for coming to see us at the BSS! It was a pleasure to help you and we look forward to seeing you again.
Kind Regards
Ross
Reply from Pellpax
Hello,
Thank you for your kind words, we are glad we could help.
Kind Regards
Ross
Poor after-sales on new Beretta - Updated
I recently bought a Umarex Beretta M92a1 from Pellpax. Having got it home I had trouble getting a CO2 cartridge to seat in the magazine so took it back to the shop. After much effort, both with my magazine and a spare in the shop, Pellpax managed to get a Cartridge to work, telling me that all magazines of this type have the same problem. I still can't get the magazine to work.
So two stars for the sales experience and none for After-Sales support. Pellpax sold me gun that they knew had a problem.
Update: At Pellpax's invitation I went back to the shop and they were as good as their word. They demonstrated a new magagine and allowed me to load a CO2 cartridge myself.
Since then I have inserted more cartridges with no further problems. Thank you Pellpax.
January 30, 2026
Reply from Pellpax
Good afternoon Terry,
Thank you for taking the time to share your experience. I’m sorry that things didn’t meet your expectations, and I hope we can resolve this for you.
When our shop staff mentioned the magazine issue, they were referring to the fact that it has happened before. That said, we have supplied many M92A1 models without any problems. As you are local to us, we would be more than happy to replace the magazine with a new one and install the CO₂ in the shop so you can see that everything is working correctly.
When you visit, please ask for Callum, and I will make him aware of the situation. He works Tuesday through Saturday.
We hope you will accept our offer so we can turn this sub-standard experience into a positive one for you.
Kind regards,
Ross
Helpful staff
I wanted an air rifle and the Pellpax website offered so many choices I decided to visit the store & the friendly knowledgeable staff backed by their own personal experiences enabled me to make the right choice - thanks guys!
February 11, 2026
Unprompted review
Reply from Pellpax
Hello Tony,
Thank you for your review. I'm glad the staff were able to assist you in finding a suitable rifle. We look forward to seeing you again.
Kind Regards
Ross
Reply from Pellpax
Hello Ed,
Thank you for taking the time to leave a review. I'm glad the staff were able to assist you and we look forward to helping you again.
Kind Regards
Ross
Excellent service from the sales team…
Excellent service from the sales team and delivery driver Tony. Full communication from sales to delivery.5 stars guys ! Will buy from Pellpax again. Recommend anyone who is looking for shooting equipment and Airguns .
February 8, 2026
Unprompted review
Reply from Pellpax
Hello Christopher,
Thank you for taking the time to leave us such a nice review. I shall pass the praise onto Tony and we look forward to seeing you again!
Kind Regards
Ross
Excellent knowledgeable staff
Excellent knowledgeable staff, really competitive pricing and good offers. I'm so lucky to live close to Pellpax, however they offer a super efficient delivery themselves so a win win for everyone! Thank you Pellpax .
January 31, 2026
Reply from Pellpax
Hello Rob,
Thank you for the review. I am glad to hear you found our knowledge and prices excellent. We look forward to seeing you again.
Kind Regards
Ross
Reply from Pellpax
Hello,
Thank you for leaving us a review. I shall pass this onto Billy and we look forward to seeing you again!
Kind Regards
Ross
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