Previously rated Pemlosa five stars. Trustpilot pulled my genuine review for no reason. I rarely give reviews but if I could review Trustpilot I would give it one star. As mentioned Trustpilot removed... See more
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See what reviewers are saying
Brought Fifa 21 from these guys, Talked me though the whole process of redeeming the game and they answered any questions within seconds also there was no problem too small. definitely recommend these... See more
Company replied
I noticed there is a 1 star review on this company. Its complete rubbish. You shouldn't write a 1 star review based on the fact that the price they paid matched prices elsewhere. This does not mak... See more
Initially I had never heard of Pemlosa and was a bit worried it wasn’t a legit site due to them being the cheapest and being a .io website. I figured if they accepted Amex I would give it a go a... See more
Company details
Written by the company
Why is tech so expensive?
Contact info
United Kingdom
- hello@pemlosa.io
- pemlosa.io
4.6
Excellent
46 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Exactly as described
Everything I received was exactly as described. Fast delivery. Great value for money.
April 27, 2026
Everything went smoothly and it was a…bc
Everything went smoothly and it was a quick delivery considering I didn’t pay extra for the enhanced postage option, price was great as well, 10/10 would use again.
March 23, 2026
The product is great. Delivery terrible.
The product is great, service spot on, except for the delivery. Package left lying on my doorstep. No notification. Just luck that it wasn’t stolen or I would be £300 down.
July 19, 2025
Item arrived in good time and it works
Item arrived in good time and it works. Very happy.
July 9, 2025
Unprompted review
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excellent service
January 10, 2025
Great personal service
Great personal service. My product was out of stock. But received regular updates and received the product in plenty of time for my husbands birthday
January 10, 2025
Arrived very quickly!
It was very easy to order and arrived so quickly! Really thoughtful to have a little thank you note in the box from them too!
Would definitely order from this company again! :)
December 2, 2024
Fantastic customer service quick…
Fantastic customer service quick delivery great quality item buy direct from the company as there cheaper than other platforms
December 2, 2024
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Super fast service sane day dispatch…
Super fast service sane day dispatch outstanding guys!!!
November 26, 2024
Forget Trustpilot
Previously rated Pemlosa five stars. Trustpilot pulled my genuine review for no reason. I rarely give reviews but if I could review Trustpilot I would give it one star. As mentioned Trustpilot removed my first review but keeps emailing me to review Pemlosa. Ridiculous, I would not get involved again!
October 19, 2024
Avoid this Seller – Extremely Unprofessional and Dishonest
I purchased a controller from this seller, which arrived in poor condition. After returning it, the seller falsely accused me of fraud in an attempt to avoid issuing a refund. The seller was extremely difficult to deal with throughout the entire process.
After losing the case on Amazon, Pemlosa escalated the situation by falsely reporting me to Action Fraud UK—a complete misuse of the system and a waste of police time, as this is clearly a civil matter. Furthermore, the seller is now refusing to provide a full refund, even though their own terms clearly state they are required to do so.
Save yourself the headache and avoid Pemlosa at all costs. This seller abuses their position, disregards their own policies, and refuses to honor legitimate refunds. Shocking level of customer service.
An update 03/10/2024
I received a threatening letter from the seller, which I consider harassment and an invasion of my privacy. Asking me to take down this review or they will take legal action.
I encourage any further communication to occur through the Amazon platform. I will escalate this issue with Amazon if necessary.
September 13, 2024
Reply from pemlosa
The buyer placed an order for a high-value controller through Amazon Marketplace. Upon receipt, they raised various claims directly with Amazon, such as "the controller is refurbished/used" and "the controller looks fine but it is broken". We approached them to provide more information on multiple occasions to be met with uncooperative responses.
Despite issuing a return label, the buyer was incredibly evasive and insistent on obtaining a full refund directly from Amazon. When it was clear that Amazon would not cede to this buyers claims, they finally returned the item to us. The item returned was still in its original packaging that we had sent it out in and still had the manufacturers security seal in place. This means that the buyers claims about the item were completely false.
As the item was brand new and sealed, we issued a full refund right away to this buyer and followed our duty to all businesses in the UK by reporting them to Action Fraud UK. The reviewer still refuses to explain their behaviour. Our subsequent letters were in response to the defamation campaign this user embarked on - posting multiple negative reviews for our business under different aliases.
We care deeply about our genuine customers and will not hesitate to protect ourselves from attempts to commit fraud or tarnish the reputation of our business.
Zero after care or understanding
Zero after care or understanding & flat out called me a liar after they twisted the situation to suit them & not the customer!
They even ignored the sales & goods act & should be ashamed of how they treat customers.
July 3, 2024
Unprompted review
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Fast delivery good communication great…
Fast delivery good communication great product
February 19, 2024
Great price with a quick delivery
December 11, 2023
Bought some headphones. Great service.
Bought some Beats headphones. Great price and prompt service. Very happy with my purchase.
December 11, 2023
Unprompted review
Amazing staff
May 28, 2023
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Cheap, Fast, Friendly, Efficient
Title sums it up simply. Don't usually leave reviews but these guys are great. Well packaged goods, extremely quick to dispatch and VERY good prices.
Top notch.
Cheers, Matt
April 19, 2023
Unprompted review
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