Penaloe Reviews 

The dress is beautiful and arrived on time!

Dear Service Team (after 6 weeks of waiting for the delivery)

I bought the above dress on 5/04/22, do you know when I will receive it?

Dear customer:
Sorry to have kept you waiting. Your item(s) has been shipped. Please wait patiently. Thank you for your understanding.

Anything we can do for you, Please feel free to contact us via
Dear Service Team
I still haven't received my dress. Do you know where it is or do you want to arrange to refund my purchase?

Dear Service Team
I finally received my dress yesterday and I would like to arrange to return it and have a refund, please.

This dress cost $40.00 (plus a costly $15.00 delivery) and the quality does not reflect the price. It is clear that this dress cost approx. $2.00 to make in a factory in China. If I paid $15.00, I would still be unsatisfied because the quality really is shocking. The size is large but is tight across my shoulders and like a tent at the front. It is more like a medium-size at the back and an XXL at the front. The stitching is awful and there are threads hanging off the ends of all stitching, reflecting how cheaply made this garment is. It states only to hand wash or dry clean and this is obviously because the fabric is so cheap that it will clearly run if washed in anything over 30 degrees. I was really excited when I ordered this dress but now, I feel disappointed and cheated.

Please arrange a return authorization as soon as possible please.

Dear customer:
We are really sorry that you are not satisfaied with the item(s). We can refund you $8 as compensation, you can keep the item(s),is that ok?

Dear Service Team
What a strange reply!

I've just explained the dress doesn't fit, the quality is poor, I'm not happy with the garment and I would like a refund. No, I would like to return the dress and receive a full refund thank you.

Dear Service Team

Please arrange a return authorisation as soon as possible please.

Dear customer:

We are really sorry that you are not satisfaied with the item(s). We can refund you $8 as compensation, you can keep the item(s),is that ok?

Anything we can do for you, Please feel free to contact us via

Dear Service Team
No this is not ok; I would like a full refund thank you

Dear customer:
How about $15? You can keep the item(s). Can you accept?

Dear Service Team
No thank you, I would like a full refund

Dear customer:
I'm so sorry, the best we can offer is USD$23 and you can keep the item(s).
If you still want to return, you have to know that you need to pay for the return postage.
And our return address is in Dubai.
Cause the shipping fee is high, we suggest you not to do so.

Dear Service Team
I think you’re missing the point that the quality of the dress is unwearable and I don’t want to keep it.
I would like a full refund, thank you.

Dear customer:

Hi, we are really sorry about that. This is our address ( address provided in Dubai). You have to pay for the shipping fee by yourself and then send us the tracking number. Once we receive the order, we will give you the refund. Thank you for your understanding.
Cause the shipping fee is high, we suggest you not to do so.

Dear Service Team
Please could you send me the authorisation form as you say you do not accept returns sent directly to your address without the authorised form. I don’t want to pay for postage then you say you can't receive it without an authorised form. Also, you say that it needs to be returned with 30 days from the receipt of the package. Because you have taken so long to reply me and as you keep offering ridiculous offers of money instead of a full return, this 30-day rule does not apply.

Dear customer:
Would you like to accept $23 and keep the item(s)?

Dear Service Team
I would like $40, which is what I paid for the dress

Dear customer:
I'm so sorry, the best we can offer is USD$23 and you can keep the item(s).
If you still want to return, you have to know that you need to pay for the return postage.
And our return address is in Dubai.
Cause the shipping fee is high, we suggest you not to do so.

Dear Service Team
I would like $40.00 which is the full refund of the dress and I will throw the dress in the trash. Is that ok? Thank you for your understanding.

Please please read and heed the bad reviews. Do not buy from this company. I bought $126 (approx £100.00) worth of clothes from this company. I tried to return the items immediately as they didn’t fit properly and the material was of very poor quality.

‘Customer service’ initially ignored my emails, then eventually when they did get in touch, they offered $35 USD and told me to keep the items. I answered immediately and told them that I wanted a full refund. Since then they’ve been ignoring my emails and blocked me from Facebook, Messenger, Instagram and emails.

UPDATE: I finally decided to go through Paypals resolution centre. This seems to work. The company eventually offered me $100 (approx £80) and asked me to keep the items. I originally paid $126 (approx £100), so decided to accept as p&p to return items would cost approx £20.

PLEASE DO NOT BUY FROM THIS COMPANY. I BELIEVE THEY ARE BASED IN CHINA. THEIR REFUND POLICY IS FAKE, THEY HAVE NO REAL CUSTOMER SERVICE AND THE ITEMS ARE OF POOR QUALITY.

Love all three items, very well made, lovely fabric and true to size. Thank you. Xx

Ordered two dresses and really pleased with both , good quality and worn one of them already and got lots of compliments

The dress does not look like the picture. I have made contact with this company to return it, but heard nothing back,

I bought two dresses, no email confirmation or anything. The dresses finally arrived and are nothing like the pictures. I've emailed them 4 times for a return and I've been ignored. I've contacted them on Facebook and been told to email. I've commented on the Facebook page and my comments have been removed. I've lost £70, total waste of money. This is a scam !!!

This company is the worst! I bought a dress after reading their return policy and felt ok about it. Then I received the dress and it was not what was advertised AND it was damaged. When I emailed them they offered me $5. Yep. $5. I said it was unacceptable. So they offered $10, then $15. $25 was the max I got out of them for a $75 dress. They made some excuse that their distributor is in Dubai and returns are difficult. Would have been good to know beforehand. And now they’ve blocked my posts on Facebook because they know I have unsatisfactory things to say. DO NOT ORDER FROM HERE, as cute and the cloths may look. Pretty sure it’s all photoshopped. Buyers beware!

Ordered 2,dresses both great Quality and true to size I’m a medium size 12 .The only boo-boo was they took about five weeks to come but well worth the wait

Delighted with my purchases, first time ordering through Penaloe so apprehensive, however there was no need as delivered on time and good quality v cost.

The only issue was the time it took from ordering to being delivered

The dresses and top are great, they just took a long time to arrive.

I so wish I hadn't bothered. While the clothes looked good online, they are so badly fitted and made from such cheap nylon, they almost feel like they will self combust.
I am now going through the battle of trying to get a refund, after promptly contacting them the day the clothes arrived and have instead of a full refund, been offered $60 and the chance to keep the clothes, that actually cost me $164 in the first place?!! I'm not really sure of the logic of wanting to keep something that looked and felt so awful. They have tried to justify that I will need to pay the postage to return - well it won't cost $104 so I guess its a win!
Looks like I will definitely need to raise a dispute with my bank - save your time and money!

I have been trying to get a return label to send my order back and get a refund but after several emails I did not receive anything.I suspect they wait until is too
late to refund….Be aware!

Great looking dresses that looked as good as in the pictures!

Really happy overall with the style and quality of the products, one dress was too long but can get it altered. The delivery was longer that expected and this was due to my order being held at the Hermes depot for 5 days. Will definitely order again as great VFM

My height is 167cm and my weight is 72kg.
The design and quality makes the dress suitable for both daily use and as something to wear to a more festive occasion. Perfect!

I bought 5 dresses
Two of them are fantastic
One it’s okay
The fourth, is too small, even I ordered my size M

I will be making soon another order using the discount coupon you sent me
Thank you so much

Took a couple of weeks to arrive but both dresses ordered were very nice and as advertised.

Buyer beware! The sizes are not accurate and they are virtually non responsive to customer service emails (no number to call). The refund policy is a scam. They advertise returns within 30 days but they offered me $8 for the $55 item to keep the product. I am still trying to return for a full credit.